HTC

Since HTC Desire 626 does not have a removable battery and in order to be removed this element must be forced no action can be followed.

We contacted Mr. [redacted] on 03/04/2016 and we were able to do a conference call with Sprint customer service. Sprint was able to confirm that Mr. [redacted] had purchased a brand new HTC One M8 through their online store and the device was activated on his account on 03/14/2015.
Thus, we offered the...

customer the warranty exchange options we could provide for his device and he chose to proceed with an Advanced Exchange swap that was set up under the ticket reference # [redacted].
Moreover, today 03/08/2016 we contacted the Mr. [redacted] and he confirmed that a replacement device, which was sent through UPS with the tracking number [redacted], was received at his mailing address.

The product was delivered last 11/28/2016, customer account has been verified but the first interaction found took place about one month later (12/26/2016) according to the ticket number [redacted].
HTC will contact the customer to verify the reference of the missing accessories.

This repair ticket is on our Priority list, we are doing an investigation and as soon as there is a tracking number we will share this information with the customer.