Huffman Koos Furniture

Complaint: [redacted]
I am rejecting this response because I do not have the new...

nightstand in my possession. I will drop the complaint once the following conditions are met:1) I am contacted by a Huffman Koos customer service representative2) The new nightstand is delivered to me at my home address3) I can confirm the nightstand is in new condition with no scratches or dents, and that both drawers work properly
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If they have not complied within two weeks please advise them I will reopen a new case against them.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, I do apologize about the issues you have encountered with your merchandise after your purchase. I do see a part request was entered in addition to a pending $200.00 credit. I have sent this to the refund manager to insure this gets done as soon as possible and notified the parts...

department you are awaiting for complete service. Best Regards,Alreema V[redacted]Public Relations ManagerHuffman Koos

Delivery of 12/29, Customer called the store on 1/3 to say the electrical components of the chair are not working. As per Ted in the store our service company, SAW, was notified. Customer will be receiving a call to set up in home service to hopefully resolve all concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for following up on the refund. However, I am shocked and dismayed at how long a simple refund has taken. This deposit was made in November of 2015 and is now being refunded 6 months later. Being in executive management myself, I can appreciate the difficulties that come along with a change in leadership, but this is downright incompetence at the highest level. I'm happy to hear that you guys will be making changes moving forward and I appreciate the follow up on the refund request, but I will definitely never shop at Huffman Koos again, nor will I recommend you to anybody else.  [redacted]  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi, I am sorry to hear about this situation but please know I have sent this to the store including the company owner to insure this does not happen again. I have also looked into your order in which I was informed the order was confirmed on 10/21 with a 4-6 week ETA. This product should be in...

by the end of November as long as there are no vendor delays. Again, I do apologize for the issues but I have made sure all the appropriate parties were sent your complaint to avoid any further issues. Thank you, Alreema V[redacted]Public Relations ManagerHuffman Koos

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I can see that the credit has been applied to my credit card.  Thank you.  Now we just need the work to be completed on the loveseat.
Regards,
[redacted]

Customer has been refunded their full amount.

Complaint: [redacted]
I am rejecting this response because: I waited 2 days for the call the response said I would get.  It never happened.  I then called the number provided as a follow up and left a voice mail for them to call me back.  It has been 2 days since I left my message and still no response, and no resolution to my problem.
Regards,
[redacted]

I apologize for the issues set forth from this customer delivery. We have offered this customer a replacement of their incorrect product but the customer husband refused. This was sent directly from the vendor and we asked the customer husband to let us make it right repeatedly. Since, this is a...

special order we can definitely put in a replacement order and possibly waive the delivery fee- if the customer is willing to work with us.

Complaint: [redacted]
I am rejecting this response because:
This is a lie. This is the same answer they gave me the first time I spoke to them. No one every followed up and did anything to resolve the issues we are having. I still have broken furniture. If they are going to do something then they should get moving on it no make us wait 6 months for a nonsense answer.
Regards,
[redacted]

Dear [redacted]    I would like to apologize for the problems that you have been having concerning the delivery of your furniture.  I will send you a Gift Certificate in the amount of $300 that is good at any of our 7 locations for the inconvenience you have experienced.

, we just received the refund check last night.  I am satisfied that this is finally resolved.  Thank you to you and the Revdex.com's assistance in resolving this.  Have a great weekend,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]  The manager of guest services Ariana, has been in touch and , and we hope the matter will be fully resolved by next Wednesday.  We will circle back to mark the matter resolved once the items being delivered arrive and the refund is posted to our credit card.  Ariana was very helpful but we want to be sure action items are completed.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

The chest this guest is looking for is in stock and available for delivery right away. There was a problem with our truck on 1/3 and an obvious miscommunication with our store. As for the store closing, Huffman Koos is doing a massive liquidation in order to renovate and rebrand. Huffman Koos plans...

on reopening after the renovations are complete. Our stores are full and our warehouse as well. We would not take a chest off the floor for our guest unless it was the last one available. I have informed the store to call our guest and book a delivery date for the chest asap.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I would ask that [redacted] V[redacted] please contact me via email so that I have her as a point of contact in case anything goes wrong again. I don't have any contact information from her other than here. My email again is [redacted] Thanks for your help.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am working with Huffman Koos to resolve the matter. Pending now is the delivery of the furniture and refund of delivery charges.
Regards,
[redacted]