Huffman Koos Furniture

Hi, I am sorry to hear of this situation and understand your frustration. Just to clarify Flor does a spanish accent and is very helpful to this company whom actually is a manager- so this is information is true. However, I just inquired about with her department for further information and...

hopefully I am able to process a refund for you soon. Thank you, Alreema V[redacted]Public Relations ManagerHuffman Koos

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If they have not complied within two weeks please advise them I will reopen a new case against them.
Regards,
[redacted]

Thank you for following up on the refund. However, I am shocked and dismayed at how long a simple refund has taken. This deposit was made in November of 2015 and is now being refunded 6 months later. Being in executive management myself, I can appreciate the difficulties that come along with a change in leadership, but this is downright incompetence at the highest level. I'm happy to hear that you guys will be making changes moving forward and I appreciate the follow up on the refund request, but I will definitely never shop at Huffman Koos again, nor will I recommend you to anybody else.  [redacted]  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi, I am sorry to hear about this situation but please know I have sent this to the store including the company owner to insure this does not happen again. I have also looked into your order in which I was informed the order was confirmed on 10/21 with a 4-6 week ETA. This product should be in...

by the end of November as long as there are no vendor delays. Again, I do apologize for the issues but I have made sure all the appropriate parties were sent your complaint to avoid any further issues. Thank you, Alreema V[redacted]Public Relations ManagerHuffman Koos

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello, I do apologize about the issues you have encountered with your merchandise after your purchase. I do see a part request was entered in addition to a pending $200.00 credit. I have sent this to the refund manager to insure this gets done as soon as possible and notified the parts...

department you are awaiting for complete service. Best Regards,Alreema V[redacted]Public Relations ManagerHuffman Koos

Delivery of 12/29, Customer called the store on 1/3 to say the electrical components of the chair are not working. As per Ted in the store our service company, SAW, was notified. Customer will be receiving a call to set up in home service to hopefully resolve all concerns.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer has been refunded their full amount.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I can see that the credit has been applied to my credit card.  Thank you.  Now we just need the work to be completed on the loveseat.
Regards,
[redacted]

, we just received the refund check last night.  I am satisfied that this is finally resolved.  Thank you to you and the Revdex.com's assistance in resolving this.  Have a great weekend,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]    I would like to apologize for the problems that you have been having concerning the delivery of your furniture.  I will send you a Gift Certificate in the amount of $300 that is good at any of our 7 locations for the inconvenience you have experienced.

I apologize for the issues set forth from this customer delivery. We have offered this customer a replacement of their incorrect product but the customer husband refused. This was sent directly from the vendor and we asked the customer husband to let us make it right repeatedly. Since, this is a...

special order we can definitely put in a replacement order and possibly waive the delivery fee- if the customer is willing to work with us.

Complaint: [redacted]
I am rejecting this response because:
This is a lie. This is the same answer they gave me the first time I spoke to them. No one every followed up and did anything to resolve the issues we are having. I still have broken furniture. If they are going to do something then they should get moving on it no make us wait 6 months for a nonsense answer.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I waited 2 days for the call the response said I would get.  It never happened.  I then called the number provided as a follow up and left a voice mail for them to call me back.  It has been 2 days since I left my message and still no response, and no resolution to my problem.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am working with Huffman Koos to resolve the matter. Pending now is the delivery of the furniture and refund of delivery charges.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Dear Mr. S[redacted]
      I appreciate the tone of your response but it's entirely inaccurate. We have received one call in the past month from your associate, Sam D[redacted] and despite my wife, [redacted], returning his call on numerous occasions, he has disappeared and become unreachable. In addition, my wife has called consistently and all she's received are placating comments and zero follow-up. We still have an unusable couch without legs. I will withdraw my disparaging comments when you convert your words into action and resolve the problem. She will be calling at the number you provided and disclose all the purchase information your data center can't seem to find. Hopefully your company will prove itself honorable and get into action.Thank You
[redacted]

As per the [redacted] repairman this service was completed.

Unfortunately, we have a no refund policy on special order sales. The customer was offered $150 gift certificate and $150 refunded back on credit card. We never received an answer from the customer.

[redacted]I am sorry your table arrived damaged unfortunately this was out of our control and yours. What you failed to mention in your complaint is that this was a special order and you singed an agreement that this order could not be cancelled as it was ordered special for you.  You...

failed to tell Revdex.com that we in fact were able to deliver you a new table within 3 days but you refused delivery.  I was personally sitting in guest services when Heather who CALLED YOU was told by you that you refuse to take delivery.  I then directed you back to Sam D[redacted] who against his better judgement allowed you to cancel your order.  As for your complaint against Sam D[redacted] again you have no merit as you first agree to take a second delivery of a SPECIAL ORDER then decline and blame Sam? You credit card has been credited in full and this matter is closed.  The only party to break the sales agreement was you.  This claim has no merit at all. Huffman Koss will always stand behind its brand and customers.Louis S[redacted]Director of Sales