Huffman Koos Furniture

We are more than willing to help resolve this issue. We would need pictures of the issue so we can make certain we replace the correct part. Pictures can be sent to [redacted]. We will also have an associate from our Customer Service reach out today to speak with the customer...

and resolve.

Huffman Koos attempted to contact the customer to schedule an exchange and that was refused. We then authorized a reselection since the customer did not want the same product. We have been unable to get in touch with the customer. The last attempted contact was on 1/10 and the phone goes straight to...

voicemail.

Good Morning [redacted]I want to sincerely apologize for your trouble.  I have directed our guest services department to immediately fix or replace your night stand.  You will receive a call within 24 hours with an update.  Should you not get a call back please contact me directly.  Again I am sorry and want to assure you we will get this situation resolved for you.Best Regards,Louis S[redacted]Director of SalesHuffman Koos Furniture[redacted]

To whom it may concern,Customer was advised that Serta pillows are available immediately and Tempurpedic pillows are on order and will be available in two weeks. Also, a $200 gift certificate was issued on 10/18/2014. If customer has not received it, she should advise Huffman Koos and a new gift...

certificate will be mailed out to her.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:I will accept  the parts once fixed, spoke to ted he told me he would compensate me. once everything is settled I will close this complaint. Thank you
Regards,
[redacted]

With the help of Ken B[redacted]   the Huffman Koos   store manager of Freehold New Jersey.we have settled the above reference case per email sent to me by Ken that we can exchange the current furniturefor full value less delivery charges.    SEE BELOW:  CORRECTION TO AMOUNT TOTAL AMOUNT SPENT WAS 4273.00 NOT 4130.65 AS STATED IN KEN'S EMAIL.  AS  long as Huffman Koos   up holds there promise of the exchange and in a timely manner, we no longer need this claim against the store.  However I do reserve the right to re-open the case if they  do not fulfill there obligation as stated.[redacted]o:you + 3 more Details[redacted] per our phone conversation we are allowing you to re select new furniture in the amount of 4130.65 plus you will pay a 250.00 fee for redelivery and pick up. This will be your final re selection you must at once drop the charge back and your complaint with consumer affairs. I need proof of this before we proceed in resolving this issue I look forward to seeing you in the store to finalize the new order..................thanks Ken Reply  Reply All  Forward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi, I am sorry to hear about this situation but I did reach out to you twice today as I wanted pictures of your set including the ottoman. Unfortunately, I could not receive these pictures via email for some reason so now I request for you to reply to this response and attach the pictures. I...

just want to make sure I have all the correct information at hand before I see what can be done with your order. If you wish to send the pictures again via email it is: [redacted]Thank you,Alreema V[redacted]Public Relations ManagerHuffman Koos

Hi [redacted], I sincerely apologize for the issues you have experienced and would like the opportunity to further assist you. Please send me an email to [redacted] with your ID: [redacted] or [redacted], so I am able to look into this further.   Best Regards, [redacted] Customer Relations...

Administrator Huffman Koos

Huffman Koos, said they are to deliver a new Love chair on the 25th of Sept.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not receive any check in the mail
Regards,
[redacted]

I spoke to the store manager in Farmingdale, she is working on sending out a tech to fix your dresser. As far as the damages to your home I have emailed the warehouse manager again to follow up. I will get back to you once I hear anything more. Thank you!

Hello [redacted] The $200.00 credit was already processed today on our end. It may take anywhere from 5- 7 business days before you see it on your end. Best Regards, Alreema V[redacted]Public Relations ManagerHuffman Koos

Hello, I do apologize you have not received your refund as of yet. I am also sorry to hear that you have canceled your order with Huffman Koos but I will be more than willing to assist you. I would need you to confirm your customer ID and sales number in addition to your purchasing card...

information which is the card number, expiration date and code on the back. Please send ALL this required information to [email protected] with the subject: :Complaint ID: [redacted] Revdex.com" so I can further assist. Best Regards,Alreema V[redacted]Public Relations ManagerHuffman Koos

Complaint: [redacted]
I am rejecting this response because:  We've been contacting your company since March 20th.  There is nothing quick about your response.  I'm not 'demanding' anything.  Your delivery men left us with broken furniture and your customer service staff supposedly ordered a part in March that never arrived.  If you were in my position - what would you consider a fair settlement? 
Regards,
[redacted]

I have contacted my credit card company and no credit has been issued. I have also tried to reach Huffman Koos and have not received a single return call or email
[redacted]

The customer was not charged twice for delivery. The customer total sale came up to $4355.45. The customer put down a $500.00 deposit and should of financed with [redacted] $3855.45. The billing manager collected $3774.49. She was short by $80.26 and then collected it on 05/21.

Good Afternoon,First I would like to sincerely apologize for your trouble.  I currently see that you have a new sectional on order to replace the furniture that was discontinued by the manufacturer.  Your items are in our NC warehouse and you can schedule delivery anytime your ready.  Please contact me should you have any further problems.  I believe this matter has been resolved to the customers satisfaction.Sincerely,Louis S[redacted]Director of SalesHuffman Koos Furniture[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I am willing to consider the business's offer but I want to make sure they are willing to honor their offer they made over the phone regarding a store credit to make up for the 2 failed deliveries and our 2 days of unpaid work leave. 
Regards,
[redacted]

Customer received delivery on 1/16/2015. This issue has been resolved.

Dear [redacted]As we both know after you caused a scene in our Rockaway store your issue was completely resolved with Sam D[redacted] and Ted B[redacted]. You were given a $100 refund as compensation per your request. This complaint has no merit as you have been satisfied. Should you need to contact us please...

dial [redacted]  Best Regards,Louis S[redacted]Director of Sales