Huffman Koos Furniture

Hi, I understand your frustration as I too would be slightly upset in regards to any potential delays. However, your order was accepted by the vendor on 10/21 which is out of the control of Huffman Koos. The vendor [redacted] takes on average 4 - 6 weeks to bring the product into our warehouse. The latest information updated on your sale was to see if the merchandise can be dropped- ship to your home once it is ready. If not, it will be setup for delivery by your store of purchase and they will call you to setup a delivery date. Thank you, Alreema V[redacted]Public Relations ManagerHuffman Koos

Complaint: [redacted]
I am rejecting this response because:The initial damage was caused by the delivery crew when they bring the sofa into my house.  The in-home repair service was initia[redacted] to repair the damage but failed to meet my expectation and tear is still visible on the damaged areas.  The store should provide exchange or necessary monetary compensation for this delivery rela[redacted] damages to my sofa.  Please proceed with the appropriate actions to either exchange with new unit or provide financial compensation to me for the inconveniences caused.
Regards,
[redacted]

Hello, I am sorry to hear this customer will not be able to receive her merchandise. However, I have notified this customer she will be getting a refund of her deposit back. Thank you, Alreema V[redacted]Public Relations ManagerHuffman Koos

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although it is now the end of the week and I have yet to receive my refund still. Please update as to when I will receive. I was told end of this week, and it has not happened.
Regards,
[redacted]

I do apologize for any delays in getting this customer his missing chair. This was recently sent up to me to handle and please be aware this is BEING HANDLED as we speak. I requested the chair to be rushed delivered and/or shipped. This is not how we do business and I will be more than willing to...

make it right. Once, I get confirmation this chair is shipped I will make sure you receive the proper compensation for the delay of your chair.  [redacted] V[redacted]Customer Relations AdministratorHuffman Koos

Complaint: [redacted]
I am rejecting this response because:
I was forced to either reselect or wait the 14weeks to get the original color that I ordered. My original preference and ask tot he rep who called me was to cancel my order altogether and get a refund as this has been a horrible and very stressful experience but I was told I cannot cancel and my only option is to wait the 14weeks (till November)or reselect. I went to the store in Freehold to see what couches/sectionals they stocked (no special orders) in white in full leather and had recliners and I did not find anything that met my needs, so I had to chose to get my original sectional choice in the only color they stock which is brown. Huffman Koos is holding my money hostage and there is nothing I can do about it, either reselect or wait until November (just to reminder you I originally ordered this 2/15/16), that would be a 10month process.Yes, they gave me $150 off my $6500 order (they should have at least given me 5-10% off). They also gave me $150 towards another purchase but why would I ever purchase from Huffman Koos again given my current experience? I actually would recommend for people to never go here, EVER. Horrible delivery and horrible customer service.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I followed up on this response by calling the attached number and extension to reach Louis, but he was not reachable and it said the extension did not exist. I tried contacting the manager I spoke to on 6/29, Tyreesha, who promised would call me back on 7/1 but never did. I also tried reaching out to the manager on duty at customer service in NJ (I didn't catch the name), but he or she was not reachable. I left a message and my phone number with Heather, who told me she would forward my message to all three of these people to call me back to resolve my situation on the phone (I want a refund and not store credit and I would like to see how I can get my money back, seeing as I don't have the two pieces I already paid for). Not one of them has returned my phone call, no one has spoke to me about how I can get either my money or merchandise, and managers have always "just stepped away" each and every time I have called customer service. What does it take to have someone talk to me and help resolve the situation? Again, I have already paid in full for merchandise I do not have. All I want now is my money back in the form of a refund, not store credit. Why would I want to return to a store that has treated me this poorly and has taken my money without giving me something in return? 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The sofa and chair and a half have poor workmanship that needs to be repaired as well as the ottoman being replaced.
Regards,
[redacted]

Special Order living room set. Present ETA is 1/16. There was a delay with the special order fabric. Customer as per service remarks inquired early Dec about status. On 12/7 was given the ok to receive a loaner set so that they would have furniture for the holidays. On 12/10 a refund of $350 for...

inconvenience along with a $100 gift card was offered and accepted by the customer. As of 12/29 factory correspondence we are still at 1/16 ETA. We will keep our guest updated.

Complaint: [redacted]
I am rejecting this response because:
Nothing has been done to resolve the issues. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted] & Roosevelt, I sincerely apologize for the issues you have experienced and would like the opportunity to further assist you. Please send me an email to [redacted] with your ID: [redacted], so I am able to look into this further.  Best Regards, [redacted] Customer Relations...

Administrator Huffman Koos

Good Afternoon, I have forwarded your concern to the appropriate Department to review.  Thank you!

Hi, I am sorry to hear you are having a hard time with receiving your parts. This is unacceptable and I have started looking into why your parts are taking longer than usual to get to you. You should be receiving a follow-up from myself or someone at the store in regards to this matter within...

24-48 hours. Thank you, Alreema V[redacted]Public Relations ManagerHuffman Koos

Customer is scheduled for delivery 3/31/17. Thank you!

[redacted]
I am rejecting this response because:And what are they going to do about the tears in the fabric caused during delivery?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have documentation dated November 21, 2017 that...

states my piece would be in their warehouse  within the next 5 weeks .  This date has obviously passed.  I have been given different dates each time I call.  the latest on my recorded phone states March 2017.  This is unacceptable and should not be allowed to continue.  I want a full refund at this time.  I have not received what I contracted for and paid for in full.  Thank for your help.
Regards,
[redacted]

Hi [redacted] I sincerely apologize for the issues you have encountered with your purchase. I do see there was a set back in regards to your chest and it needed to be placed on back-order. I am sorry to hear about you also being without a mattress while pregnant. However, I am looking into the chest...

issue to see how we can further assist you in this matter. Best Regards,Alreema V[redacted]Customer Relations AdministratorHuffman Koos

Parts will shipped out on the 27th, once it ships I will send you an email with the tracking number.  Thank you!