Huffman Koos Furniture

Sir,I believe we're having a communication problem. I do again want to assure you that we will always stage behind our brand and do whatever we can to satisfy you.  Just so we don't miss each other please call me directly at [redacted] I think I had previously put down [redacted] Should you not reach my extension as we're updating our phone system please call [redacted]that is Ted B[redacted] he is our director of guest services he will also assist you.  You can also reach me at [redacted]I look forward to speaking with you and resolving your issue.Best Regards,Lou

I requested for the rep to send you a copy of the policies. Hopefully upon receipt you will consider accepting the exchange.

I do apologize for any delays in providing this customer with updated information. Please note this customer received the furniture on 12/19 with a $125 courtesy gift card from Huffman Koos. [redacted]Customer Relations AdministratorHuffman Koos

I made a complaint against Huffman Koos (complaint #[redacted]. I was seeking a full refund from them but I also contacted my[redacted] in the process and requested a refund and they were more than happy to honor my request. I no longer need my money back from Huffman Koos but still...

would like to inform other potential customers of my experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am working with the managers or the delivery company and our managers to figure out why this was not delivered to you. What day and time will work for you so that you nor your husband will have to take off of work.

I do apologize for the inconvenience. The customer is currently scheduled for service on 06/18/2015.

Complaint: [redacted]
I am rejecting this response because: it has been a few days and I have yet to receive a phone call to schedule a delivery appointment. 
Regards,
[redacted]

Dear [redacted], I do apologize about your recent issues with your purchase. I have found out we cannot process the delivery of your ottoman due to a charge back. We have informed you on numerous phone calls that you need to make a deposit or reverse the charge back, so we can provide you with your...

ottoman. I also see a service request has been put in to service your sofa after a phone call on 3/24. If you have any further questions or concerns, please feel free to contact the manager of your original purchasing location.   Best Regards, [redacted] Customer Relations Administrator Huffman Koos

Hi [redacted] I am sorry to hear of your issues and I am definitely looking into this matter as I reply to you. If you have any further questions and or concerns, please reach to me via email at: [redacted] with your full name and customer complaint number. Thank...

you, Alreema V[redacted]Public Relations ManagerHuffman Koos

Complaint: [redacted]
I am rejecting this response because:
We have gone back and forth to the store and have talked to the sales man and manager and they both agree that the product sold is an "inferior product" and this should not have every happened, the problem does not come form wear and tear and it is defiantly a manufacture issue, we have used the product with out kids or pets and it is falling apart. during the sale we were told this product would last at least 5-7 years and it is made from the best and newest quality material and this is not the case, as advertised on your website you stand behind your products, and you should do the same thing and stand behind the product, offer full credit or refund toward a future purchase of a product that will not fall apart after minimal use of 2 years. 
Regards,
[redacted]

Customer received all merchandise on scheduled delivery date of 03/02/2016- no further concerns were mentioned by customer.

Complaint: [redacted]
I am rejecting this response because:  On July 16 (after we were told by the store they did not have the furniture and would need to be reordered) we went into the store and they supposedly processed a credit and said we would receive the credit on Monday July 18th- after we did not receive credit and no response to our phone calls we opened a dispute with [redacted]  It should not have gotten to this point.  Huffman Koos then sent FALSE documentation to [redacted] stating they delivered the furniture.  Therefore [redacted] rejected our dispute and charged us back on August 3rd.  Of course now Huffman Koos says they can't credit us because we have opened a dispute - which has now been closed and charged back to us on August 3rd.  I have attached a copy of the [redacted] letter.  In any event - it is August 16th and WE STILL DO NOT HAVE OUR CREDIT - they have had our money since January 3rd - and did not give us our credit when we went into the store and they appeared to give us a credit?  AT THIS POINT WE SHOULD BE GIVEN OUR CREDIT AND THEY SHOULD WORK IT OUT WITH [redacted]  IF THEIR INTENT WAS GOOD THEN THEY WOULD NOT HAVE SENT FALSE DOCUMENTATION TO [redacted] TO DISPUTE OUR DSIPUTE?   They really have not gone out of their way to credit us when in fact they are the ones that did not deliver and considerably in breach of their contract - with 10-12 weeks delivery time frame -  
Regards,
[redacted]

Hello, Again, I do apologize for the recent issues you have encountered. I do see you spoke with management at the Rockaway location and agreed to wait for the bunk bed rails. Once, the rails come into our warehouse you will be notified immediately and a complete delivery will be done. Thank you, Alreema V[redacted]Public Relations ManagerHuffman Koos

Good Afternoon,I am sorry for your trouble as we have had quite a hard time getting your chair in from the vendor.  In our notes there were 3 different fabric delays something neither one of us can control.  However that does not eliminate the fact that you were not communicated with...

properly and that is not acceptable.  Currently your chair is on back order however later today or first this in the morning we will have additional information that we will call your about.  Should you ever have another problem of any sort whatsoever please contact our Director of Guest Services Ted B[redacted] at [redacted]Again I want to apologize for the lack of communication and the vendor delay.  We will get you this chair and resolve all outstanding matters of concern.Sincerely,[redacted] S[redacted]Director of Sales.

exchange was entered on 06/11...please keep in mind of eta given

Complaint: [redacted]
I am rejecting this response because: I have been more than patient (4 months now)...

with no one contacting me regarding this issue. I was told we would receive a part in 4 days and that was a lie, I was told by the corporate manager she would get back to me later in the day and let me know but that was a lie as well. I called her again and left her messages and she never returned my call. I never even got to use the end table. Please just exchange it and give me a new one that works!! It was expensive and I'm really so upset at the level of professionalism or lack there of at this point. Please and thank you!
Regards,
[redacted]

Good Morning, Can you please specify as to what piece of the bed you need? Please email me direct [redacted] and I will get your parts ordered. The factory that this set comes from is overseas, so it should take about 60-70 days for the parts to arrive. Once I get a confirmation...

of exactly what piece you need for the bed I will put the order in. Do you need a Frame or a Slat? Thank you!

Good Afternoon,I am sorry but I am having a hard time locating your order.  I do not have anyone with your name or address in our system.  Could you please provide us with additional information so I may better assist you. I can tell you for certain that if your love seat requires...

replacement we will take care of this for you.  Huffman Koos will always stand behind our brand and product.Louis S[redacted]Director of Sales

I have sent this to our director of sales and customer service for an approval of the refund. But our records show that the mirror was delivered. We only have an open ticket for one nightstand and the customer signed off on the delivery receipt.

Complaint: [redacted]
I have sent the pictures [redacted]
Regards,
[redacted]