Huffman Koos Furniture

Purchased a bedroom set in September 2023. First delivery one nightstand was damaged and no hardware for mirror to attach to dresser. Second delivery the sent driver to wrong address. Third deliver, nightstand has gouge in it, no hardware for mirror. Many phone calls later, told furniture is discontinued and I won't be getting hardware. Many messages left with Service Manage Lisa Barkalow remain unanswered. I would advise anyone looking to purchase from Huffman Koos to avoid completely.

I purchased a designer style sofa from Huffman Koos , Fairfield Store on April 6, 2023.
Sofa was delivered Mid May and had a defect on one side of sofa! I immediately called store and spoke to store manager and sent pictures to her!
No response after sending pictures.
Called Customer Service- sent pictures!
Then I was called and informed tech was coming to see the defect!
Received a very unprofessional call from
Customer Service that tech decided the sofa is up to standards!
I went the store, spoke to in house customer service and was told he had to do what tech said!
I showed this rep the difference in my sofa and the floor model!
He and the manager agreed that there is a
Difference, but would have to speaker to his supervisor and then make a decision.
The manager of this store (Fairfield ) gave me the warranty for CARACOLE MANUFACTURERS AND TOLD ME To CALL THEM. Why should I have to do this?
Also, when I signed contract for the sofa, I paid $300.00 for insurance without receiving literature indicating info about insurance company.
This has been almost three weeks and I have not received a satisfactory response!
I would like to return sofa! I do not trust
Huffman Koos . I would like a refund and I do not want to have anything to do with
Huffman Koos.
During this time there was not one apology of any kind until I told the in store Customer Service Rep and said he was sorry about this situation!
Several times , more than one day , I have tried to reach the store and no one answers the phone!
F. King

Complaint: [redacted] I am rejecting this response because: I do not want a gift certificate from them to buy anything else in their store in the future I will however take a gift card that I can use anywhereRegards, [redacted] ***

Hi, I was able to get some updated information in regards to your merchandise and I was informed they have ordered you a new headboard with railsThis is a result from the your previous rails not fitting properly, so we are unable to determine if the issues are the rails or the headboardThank you, Alreema V***Public Relations ManagerHuffman Koos

Complaint: [redacted] I am rejecting this response because: broken promises, ten days has turned into weeksAlso, this order was placed on the th of OctoberWhy was the order not placed until the st Regards, [redacted] ***

Dear ***, I do apologize about your issues with your purchaseThere has been a recent change in management and I am currently working on all previous escalations as soon as possibleI have sent a request to the Natuzzi team to get an update on the status of your wedgeI am not sure why this has not been handled but I will get to the bottom of itIf you have any further questions or concerns, please feel free to contact the manager of your original purchasing location.Best Regards, [redacted] Customer Relations AdministratorHuffman Koos

Complaint: [redacted] I am rejecting this response because:Dear MrS [redacted] I appreciate the tone of your response but it's entirely inaccurateWe have received one call in the past month from your associate, Sam D [redacted] and despite my wife, ***, returning his call on numerous occasions, he has disappeared and become unreachableIn addition, my wife has called consistently and all she's received are placating comments and zero follow-upWe still have an unusable couch without legsI will withdraw my disparaging comments when you convert your words into action and resolve the problemShe will be calling at the number you provided and disclose all the purchase information your data center can't seem to findHopefully your company will prove itself honorable and get into action.Thank You [redacted]

Customer has been refunded their full amount

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am working with Huffman Koos to resolve the matterPending now is the delivery of the furniture and refund of delivery charges Regards, [redacted]

Customer received all merchandise on scheduled delivery date of 03/02/2016- no further concerns were mentioned by customer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:At this point I am not sure what to expect from Huffman KoosThey have intentionally not responded to my emails , letters via FedEx or callsGuess, that's how they function going be the numerous complaints on their [redacted] page, [redacted] et alHow does one conduct business in this day and age by not responding to customer grievancesI am not asking anything untoward, they have not delivered an order placed in November, due in January and we are in April now( months )I would however like to make it clear that I only need my money back and NOTHING ELSE I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello, I apologize about the confusion of your order however I was able to find the original delivery information in which confirms the beds were refusedI have sent this over to the appropriate departments to update your sale and also reschedule delivery, if applicableA store associate should be in contact with you within the next 24-hours or you may reach out to the store on your ownMy notes are now viewable by the store under your sale just in case you any issues ariseThank you, Alreema V***Public Relations ManagerHuffman Koos

Complaint: [redacted] I am rejecting this response because: I have been more than patient (months now) with no one contacting me regarding this issueI was told we would receive a part in days and that was a lie, I was told by the corporate manager she would get back to me later in the day and let me know but that was a lie as wellI called her again and left her messages and she never returned my callI never even got to use the end tablePlease just exchange it and give me a new one that works!! It was expensive and I'm really so upset at the level of professionalism or lack there of at this pointPlease and thank you! Regards, [redacted]

[redacted] I am sorry your table arrived damaged unfortunately this was out of our control and yoursWhat you failed to mention in your complaint is that this was a special order and you singed an agreement that this order could not be cancelled as it was ordered special for you You failed to tell Revdex.com that we in fact were able to deliver you a new table within days but you refused delivery I was personally sitting in guest services when Heather who CALLED YOU was told by you that you refuse to take delivery I then directed you back to Sam D [redacted] who against his better judgement allowed you to cancel your order As for your complaint against Sam D [redacted] again you have no merit as you first agree to take a second delivery of a SPECIAL ORDER then decline and blame Sam? You credit card has been credited in full and this matter is closed The only party to break the sales agreement was you This claim has no merit at allHuffman Koss will always stand behind its brand and customers.Louis S [redacted] Director of Sales

Tell us why here...I have gotten in touch with the director of sales and regional about this matter to see if we can get the piece exchanged or if we can fix it and give back some type of compensation for the all the problems that the customer has been going throughAs soon as I hear a response I will reply back

I am working with the managers or the delivery company and our managers to figure out why this was not delivered to youWhat day and time will work for you so that you nor your husband will have to take off of work

Complaint: [redacted] I am rejecting this response because Hoffman Koos knowingly sold me a product (the warranty) that they openly acknowldge was problematic During the last months I have visited the store on several occassions where the manager looked at the warranty, agreed that the item should be covered, and then made empty promise after empty promise about getting in contact with [redacted] to have the coach repaired Recently, a new manager, the fourth I've had to deal with since purchasing the couch, encouraged me to fail a complaint That was his solution I know how warranties work and found your explanation insulting Regards, [redacted]

I do apologize for any delays in receiving your merchandise, please be aware I have begun looking into this issueI will be more than happy to get you the correct items, make sure your bedding purchase comes in addition to waiving any delivery feesPlease let me know if there is anything else I need to do and I will try my best to get you everything you need[redacted] Customer Relations AdministratorHuffman Koos

Hi [redacted] I am sorry to hear you had some issues with receiving all of your bed parts in a timely mannerI am currently looking into the status of everything and will report back to you once I confirm all the details on your situationHowever, you can also reach out to me via email at: [redacted] with your full name and customer complaint numberThank you, Alreema V***Public Relations ManagerHuffman Koos

Complaint: [redacted] I am rejecting this response because: You have not explained how or why your store manager would make a promise to me to get the set in days, when apparently he should have known it would take weeksAs far as the store notifing me when the set arrives, if they haven't had the least bit of interest in calling me throughout this entire process, what makes you think they will call me when the set comes in? In addition, please explain why there has been zero mention an some form of compensation for the ongoing aggravation this has caused Regards, [redacted] ***