Huffman Koos Furniture

Dear [redacted],   I do apologize about your issues with your purchase. There has been a recent change in management and I am currently working on all previous escalations as soon as possible. I have found out we were able to successfully deliver all your merchandise on two different dates. The...

1st date of 9/8/15 which list all the pieces to your dining set and the 2nd date of 3/19/16 for your chest which was noted as a completed finish. I hope you are enjoying your furniture and continue to be a loyal Huffman Koos customer. If you have any further questions or concerns, please feel free to contact the manager of your original purchasing location. Best Regards, [redacted] Customer Relations Administrator Huffman Koos

We sent service for the current issue. If any issues occur going forward then the 5 year warranty can be used. The purchased protection plan is registered and can be used.

Refund should show in Account by tomorrow afternoon, if not Thursday morning. After you receive the refund, please email me at [redacted] to confirm.  Thank you!

We called customer and apologized for the delay in receiving a response. We advised we will send a craftsman to look at and correct the frame, or further advise how to rectify the situation. Customer is aware the tech will call to schedule within 48 hours.

The customer will be contacted by a manager to advise when merchandise will be available for delivery.Regards,[redacted]

Dear [redacted], I do apologize about your issues with your purchase. There has been a recent change in management and I am currently working on all previous escalations as soon as possible. I have found out we were able to successfully deliver all your merchandise by 9/26/15 in addition to compensation...

for your troubles. I hope you are enjoying your furniture and continue to be a loyal Huffman Koos customer. If you have any further questions or concerns, please feel free to contact the manager of your original purchasing location.   Best Regards, [redacted] Customer Relations AdministratorHuffman Koos

I do apologize for any delays in your replacement parts. Please note I was recently made aware of this issue and have begun to look into why you never received your parts. I am willing to get you any parts you may need and look into additional compensation, if needed. I just ask you to allow me to...

make this right and get you the products you need as well as paid for. [redacted] V[redacted]Customer Relations AdministratorHuffman Koos

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as this issue is actually resolved. I have been told many times my issue would be handled with importance which turned out to be not true. I do not want false promises, I want pro activity that leads towards the resolution of my issue in a highly professional manner.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The business has no...

idea where the furniture is and were unable to locate it in their warehouse twice already. We cannot afford to take anymore days off work and would like to receive a full refund for the chair. We have been waiting for it for over a month and a half and would rather purchase from another company as we don't trust this business anymore.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
They have been saying that they will credit my account the $200 since right before Memorial Day weekend and it still is not credited. I will accept their response once I can see the credit has been posted.  I am also still waiting to hear from the parts department when they will be repairing the couch.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted] I apologize for the issues you are having with your purchase. However, I do see the furniture is scheduled to come in within the next 2 weeks. At this time, we cannot cancel orders that come directly from the vendor but I can see about additional compensation for the delay in...

getting the furniture to you. Best Regards, Alreema V[redacted]Customer Relations AdministratorHuffman Koos

Complaint: [redacted]
I am rejecting this response...

because:
Hello, it would seen that this issue was resolved but indeed it is not. In late December Huffman koos  finally decided to exchange my sectional which has been broken since October. They told me that the exchange would happen in January. Here we are almost done with this month and I have called every week with no answer nor timeframe. I finally managed to speak to someone and they informed me that they see it in the system but there is no timeframe. They advised me to keep waiting. I cannot keep waiting! This sectional is already paid off in full and it has been broken from the start.I would like to put some pressure on them. Please, if you can, I rather get a full refund if it is not delivered by the end of this month. It is a nuisance to have this massive sectional which we can't even use properly.  Thank you for all your help. I hope we could find a solution.
Regards,
[redacted]

we have the exchange ready for you all that needs to be done is for you to schedule this with us .. I have left you a mesg to call me back so we can deliver you your new fireplace

Complaint:...

[redacted]
I am rejecting this response because:this is a total fabrication of the truth. These people and this company are all frauds. If you look at the date of the technicians report, it was filed prior to my Revdex.com complaint. The whole purpose if this complaint is to expose how they cover up for each other. The store manager told me he was going to send another technician to re-inspect the furniture. That never happened! I call the store numerous times and always recieved the same answer- "someone is going to call you." I finally recieved a call from [redacted] who works at their corporate office. After going back and forward with her, I decided to accept a $500 store credit. That was over two weeks ago- I still haven't recieved the certificate! I contacted [redacted] again who with an attitude advised it was being mailed! That was last week- still no coupon!!! Just [redacted] or [redacted] this business- the wordt reviews ever!!!! I admitt that I made a huge mistake buying from these people! I am contacting the State attorney and the FTC if I dont recieve my credit this week!!!!
Regards,
[redacted]

Dear [redacted]
On 6/29/15 you were offered a full store credit for the mirror and nightstand even though you did sign documents that you received the items.  I am not certain why you are upset as we have done exactly what you have asked for.Sincerely,Louis S[redacted]Director of SalesHuffman Koos Furniture[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have contacted the service department to call this customer and set up service with her .. we apologize for service not doing this from the beginning there must have been an oversight somewhere ..

we have opened up a sale to reorder the pillows which is attached and will be working on to see if we can refund delivery fee.