Hydra Skin Sciences

Complaint ID: [redacted] Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] had placed an order for the products Allegro anti-aging cream and Brio day and night serum on February 22nd, [redacted] was required to contact our company within the specified time of days to avoid the charges as per the policy of the program that she agreed upon placing the order Miss [redacted] contacted our company on April 06th, inquiring about the charges on her accountOne of our customer support representatives explained the program and cancelled the subscription for the products Allegro anti-aging cream and Brio day and night serum Miss [redacted] agreed to the 40% refund offer and keep the products, therefore, her account was credited in the amounts of $and $For the reference following are the transaction numbers: Transaction ID: [redacted] Transaction ID: [redacted] Regards, Customer Support Manager

Complaint: [redacted] I am rejecting this response because: first of all I "x'd" out of the website before completing the order When other boxes started topping up, I realized it was probably not a reliable company I did not receive any confirmation that the order was received and assumed that it did not go through I was surprised when I received the products by mail The ad stated it was a free trial offer The advertising was deliberately misleading and the claims were all false The product did not work at all In the ad, it worked in seconds right before my eyes About a week after receiving the products I attempted to contact the company by phone There was nothing with a phone number in the box and I had no response or contact from the company before or after the order shipped I went to their website (which I found on the box) and typed in my complaint I was clear that the product was not working and requested a refund of the money I had already been charged I stated that their advertising was and their products were worthless I expected that to be the end of my dealings with them since I had made myself very clear in my complaint I received no response to my complaint I was totally shocked to see the $& $on my credit card I had no idea why they were charging me moreI saw absolutely nothing about future charges on the ad I called the number on my credit card statement, was NOT offered a reduction in the restocking fee and I asked for a supervisor I was told that a supervisor would call me in to hours That was over a week ago and I still have not received the call This company is guilty of advertising They are a scam and I'm sorry I ever even looked at the ad that popped up on my Facebook page I do not feel that I owe over $to a scamming company for worthless product Sincerely, [redacted]

Complaint ID: [redacted] Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas We offer a days trial period of a full days’ supply of the products Brio day and night serum and Allegro Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for the products Brio day and night serum and Allegro anti-aging cream on 26th Feb using the email address [redacted] On 13th March, 2017, Ms [redacted] contacted our company and agreed on extension of the trial On 23rd March, customer called our company to inquire about the charge on her accountOne of our customer after explaining the program cancelled the subscription for the product Brio day and night serumMs [redacted] declined the offer of 40% refund, therefore, the representative processed a full refund in the amounts of $(Transaction ID: [redacted] )We sincerely apologize for the inconvenience that you may have faced Since Ms [redacted] was required to return the product Allegro for cancellation, therefore, restocking fee is not applicable on her account Besides, we are happy to inform that Ms [redacted] is not required to return the product as we have cancelled the subscription for the product AllegroThere will be no further shipments sent out to the customerRegards, Customer Support Manager

Complaint ID: [redacted] Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for the products Allegro and Brio on March 12th, Upon placing the order, she agreed to try the products at the cost of shipping and handling and that she will be charged for the actual price of the product after the trial period [redacted] contacted our company on March 27th, inquiring about the charge on her accountOne of our customer support representatives explained the program and cancelled the account for the product Allegro and provided RMA number to return Brio for cancellationIn regards to the refund request, since [redacted] rejected all the offers of refund and wanted to talk to the supervisor, therefor, a call was committed by our representativeAccording to our record, the supervisor called [redacted] back but no one answered the phone On April 06th, we received the product Brio day and night serum back at our warehouse and her account for the product Brio was also cancelled outWe would like to inform you that we have processed a refund in the amounts of $for ***We have offered it to [redacted] to settle and resolve all claims and concerns that she may have We are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

Complaint ID: [redacted] Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] had placed an order for the products Brio day and night serum and Allegro anti-aging cream on 10th Feb Upon placing the order she agreed to try the products for a days of trial period at the cost of shipping and handlingOn 26th Feb 2017, [redacted] contacted our company cancellation of subscription and demanded a refundOur customer support officers explained the program and cancelled the subscription for the products Brio and AllegroIn regards to the refund request, the officer provided RMA number to return the products for a refund subjected to a restocking feeWe are happy to inform you that, we have credited the amounts of $and $back into [redacted] ’s accountWe have offered it to Miss [redacted] in order to settle and resolve all claims and concerns that she may have Regards Customer Support Manager

[redacted] Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policyThe Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary As per Revdex.com, the customer’s Information didn’t match any of our customers in our data base, after many attempts, we have located a customer, which matched only her first Name, City, State and Zip code As per our data base, customer’s information submitted at the time of order was: Customer Name: [redacted] Address: [redacted] **Email: [redacted] Phone: [redacted] We received a call in regards to this account on 27th Jan 2017, the person claimed his name was [redacted] , wife’s name was [redacted] [redacted] wasn’t aware of this order, which was under this wife’s nameOur customer support representative provided a detailed and elaborated explanation on the terms and conditions accepted while placing the order [redacted] also stated that they haven’t received any products, the representative provided tracking information regarding both products, along with their delivery status30th Jan 2017, we received another call, inquiring about the charges, and was looking forward for a refund, our representative provided a 40% discount on the productsSince he wasn’t satisfied with the offer, the representative provided him with a RMA number to return the products for a refund, minus the restocking fee, as per our terms and conditions, also informed to return the products within the time span of days that is before 1st March Regards,Leon

Revdex.com: Have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am returning all shipments that have come to [redacted] ** for [redacted] They were charged to my debit card- [redacted] ***The original Allegro product- I called to cancel on twice during the trial period- Tracking # [redacted] Tracking # [redacted] The original unopened BRIO shipment Dated 04/13/which was added on to the Allegro Trial somehow Tracking # [redacted] -whatever else you sent in the second Derma Strike Box from 06/13/Thank you so much for helping to resolve this issue Sincerely, [redacted] ***

Complaint ID: [redacted] (3rd Response) Dear [redacted] , We sincerely apologize for the inconvenience you have facedWe have checked our details and confirmed that refund was approved on April 28th, You may contact your bank with reference to the following numbers: $89.00: [redacted] $10.00: [redacted] We appr4eciate your patience in this matterRegards, Customer Support Manager

[redacted] Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policyThe Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary [redacted] initially called us on 8th Nov 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had acceptedShe also informed that she called in earlier, our representative assured her that we haven’t received any calls in regards to this account before today’s date, as all calls and there logs our recorded and monitored.The representative informed her that she has been on the auto shipment program and has received the 3rd lot of shipment, and by canceling her account out todays date she will not receive any further charges or products [redacted] then informed the representative that she wanted a refund on all the charges, the representative explained the refund policies and what was she entitle for [redacted] then threatened us to file complaints with the Revdex.com and Attorney General’s office, if we do not refund all the charges, the representative explain that we have a days refund policy onlyTo avoid any further confusions the representative processed a full refund on the last shipment and informed her that she could keep the products as a gift from our sideOn 2nd Dec 2016, we received some letters from [redacted] ***’s credit card company, stating there were no terms and conditions mentioned on the website upon placing the order, our legal department responded to these letters providing them with all the information submitted at the time of order, also explaining what she had opted forRegards,Leon T [redacted]

Complaint: [redacted] I am rejecting this response because:Thank you for a detailed message in responseI understand that somewhere in the fine print I had agreed to these termsAfter reading hundreds of similar complaints on the Internet in regards to how you are selling these products, I feel that perhaps you should be more clear that people are signing up for two different subscriptions instead of one simple $trialWhen I called the first time and was almost in tears because I had no money for this and had no idea it was a subscription, how come your representative didn't feel he needed to warn me that I actually had two subscriptions and that I would be getting charged again for another one?? Surely if I had been upset by the first charge, I would be upset by the second and third time??? I did receive partial refunds but I am not receiving the last refund for $That is a lot of money to some people & considering I want to send it back-completely unused in its original package-I think that's something that should be grantedI also feel that you guys need to be more clear in how you are selling thisIt's incredibly unclear Sincerely, [redacted] ***

[redacted] Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee[redacted] placed her order on 9th Aug 2016, did not contact us within the trial days provided, and therefore she was charged the product price [redacted] contacted us on 12th Sep 2016, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted [redacted] demanded for a refund, so the representative explain the day refund policy and informed her on what she was eligible for, which was a full refund on the last two chargesWhich was then provided within the next hours upon **’s acceptance Regards,Leon T [redacted]

Complaint: [redacted] I am rejecting this response because: Thank you for not reading my complaint thoroughlyAs previously stated I received the refund of $for the Roy Skin SparkserumIt is the refund of $for the Perfect Skin that has not been refundedI wish your company would stop using stall tactics and just refund the money back to the card that you deducted it fromYour so called transaction IDs mean nothing to my banking institution so stop asking me to contact my bankIf I had received the refund at anytime you would not be getting this complaint filed against you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I did cancel on May 26, I have a copy of order stating "Please cancel all orders to this address immediately" I feel they should refund the $charged and in addition, the $it is costing me to refund their product They can not refund what they owe on the credit card I used because I had to cancel it which is what the credit company advised They need to send to mail a check made out to my name and address for $ Sincerely, [redacted]

[redacted] Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee[redacted] placed her order on 23rd Aug 2016, did not contact us within the trial days provided, and therefore she was charged the product price [redacted] contacted us on 12th Sep 2016, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted[redacted] demanded for a full refund, so the representative explain the refund procedures and restocking fee, generated a RMA# for her to return the products, [redacted] demanded for the refund to be processed the same dayGenerally we don’t process any refund, till the products are not delivered to our warehouse, but the representative made a onetime exception by refunding her 40% of the refund at that moment and the remaining would be credited once we received the products at our warehouse [redacted] then called us back on 14th Sep 2016, stated she never received the products, so the customer support representative provided her with the tracking number, [redacted] hung up and threatened, to write complaints against our company to the Revdex.com.Allegro Anti-aging Tracking # [redacted] Brio Day and Night Serum Tracking # [redacted] Regards,Leon T [redacted]

Complaint ID: [redacted] Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: [redacted] placed an order for the products Allegro and Brio on January 14th, Per the policy of the program, she was required to contact our company within the specified time of days for cancellation Miss [redacted] contacted our company on April 04th, inquiring about the charges on her accountOu customer support representative explained the program and canceled the subscription for the products Allegro and BrioIn regards to the refund request, the representative processed a full refund on the most recent charges in the amounts of $(Transaction ID: [redacted] ) and $(Transaction ID: [redacted] )Miss [redacted] demanded the refund of all the previous charges, however, since we have a days refund policy, we were unable to provide any further refundWe sincerely apologize for any inconvenience that [redacted] may have facedRegards, Customer Support Manager

Complaint ID: [redacted] (4th Response)Dear [redacted] ,We sincerely apologize for the inconvenience that you may have facedAccording to our record, you had placed an order for the products Allegro anti-aging cream and Brio day and night serum on March 19th, using the email address [redacted] Upon placing the order, you agreed to pay the actual price of each products once your trial period will endHowever, in order to avoid the charges, you were required to contact our company within the specified time of daysSince we did not receive any communication from your end via email or call with your days trial period, therefore; you incurred the remaining balance for the charge of the product Brio day and night serum that you received during your trial period.Besides, making a onetime exception for you, we have processed your full refund in the amounts of $ We have offered it to [redacted] to settle and resolve all claims and concerns that she may have Regards,Customer Support Manager

Complaint ID: [redacted] (3rd Response) Dear [redacted] , We would like to inform you that your refund was processed in the amounts of $on March 15th, For your reference following is the transaction ID number: Transaction ID: [redacted] If you have not seen any amount in your bank statement up till now, we request you to kindly contact your bank to confirm the credit transactionWe are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

[redacted] Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policyThe Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary [redacted] initially contacted us on 4th Feb 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted [redacted] requested for a refund, our representative offered a 40% discount for the products in her possession, [redacted] wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking feeRegards,Leon

Mrs [redacted] Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policyThe Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by youCase Summary [redacted] contacted us on the very same day she placed her order, stated that she did not want to place an order for these products and wanted a refund for the shipping and handling, one of our customer support representatives assisted her with a refundTransaction ID and Refunded Amount [redacted] -$[redacted] -$[redacted] -$3.96Regards,Leon

[redacted] we sincerely apologize for any inconvenience you may have faced, [redacted] you had initially signed up with our program on 29th Aug 2016, and contacted us after receiving the third lot of shipments/ charges, upon your cancellation, we ensure you that there were no further charges made to your account, last charge made towards your account was on 2nd Nov 2016, but as per your request a refund was processed after speaking to you on 8th Nov 2016.Allegro Anti-agingApproved On = Nov 9th, 2016Approved Amount = 109.93TransID = Brio Day and Night SerumApproved On = Nov 9th, 2016Approved Amount = 115.94TransID = [redacted] However on 2nd Dec 2016, we received chargeback letters from your credit card company, stating there were no terms and conditions mentioned on our website upon placing the orderWhereas, every customer is obligated to accept our terms and conditions in order to successfully submit your orderCustomer Support Manager