Sign in

Hydra Skin Sciences

Sharing is caring! Have something to share about Hydra Skin Sciences? Use RevDex to write a review
Reviews Hydra Skin Sciences

Hydra Skin Sciences Reviews (189)

Complaint ID: *** Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the product Allegro anti-aging cream Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** * *** placed an order for the product Allegro on 18th Feb Upon placing the order, she agreed to try the product at the price of shipping and handling at this timeOn 15th Mar 2017, *** contacted our company inquiring about the charge on her accountOne of our customer support representatives provided the detailed explanation of the program and canceled the subscription for the product Allegro In regards to the refund request, *** was given RMA number so that she can return the product for refund subjected to $restocking feeHowever, to offer the best of customer services, our company representative waved off $from the restocking fee. Besides, at this point in time, we have not received the product at our warehouse, therefore; Miss Sally’s refund is still in pendingWe assure that as soon as the product is delivered at our warehouse, her account will be creditedRegard, Customer Support Manager

Complaint ID: *** (2nd Response) Dear *** ***, We have reviewed your account and confirmed that you had placed an order for days trial period for the products Allegro and Brio on May 11th, The moment you ordered products, you paid the shipping and handling charges in the amounts of $2.96+ $and $4.96+ $ which are not refundable as these charges were paid to the courier company to deliver the products at your doorstepOn May 25th, you were charged for the product Allegro and on May 28th, you paid the actual price of the product BrioWe received your request for the cancellation on June 06th, and as per your request your subscription for the products allegro and Brio was cancelled outKindly note that, you have already been provided you a full refund in the amounts of $and $For the reference following are the transaction ID numbers: Transaction ID: *** Transaction ID: *** We have offered it to you to settle and resolve all claims and concerns that you may have. Regards, Customer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: Mrs*** * *** had placed an order for the products Allegro and Brio on April 10th, Upon placing the order, she agreed to try the products at the cost of shipping and handling and that once her trial will end, she will be charged for the initial products and will put on the auto shipment programAs per our record, Mrs*** * *** never contacted our company, therefore, she has been receiving the products every monthHowever, we have cancelled her subscription for the products Allegro and Brio and assure you that *** will not receive any future shipments from our companyWe are happy to inform you that we have processed a refund in the amounts of $and $Regards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro anti-aging cream and Brio day and night serum on February 22nd, 2017. *** was required to contact our company within the specified time of days to avoid the charges as per the policy of the program that she agreed upon placing the order. Miss *** contacted our company on April 06th, inquiring about the charges on her accountOne of our customer support representatives explained the program and cancelled the subscription for the products Allegro anti-aging cream and Brio day and night serum. Miss *** agreed to the 40% refund offer and keep the products, therefore, her account was credited in the amounts of $and $For the reference following are the transaction numbers: Transaction ID: *** Transaction ID: *** Regards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a
days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Brio day and night serum and Allegro anti-aging cream on 10th Feb Upon placing the order she agreed to try the products for a days of trial period at the cost of shipping and handlingOn 26th Feb 2017, *** contacted our company cancellation of subscription and demanded a refundOur customer support officers explained the program and cancelled the subscription for the products Brio and AllegroIn regards to the refund request, the officer provided RMA number to return the products for a refund subjected to a restocking feeWe are happy to inform you that, we have credited the amounts of $and $back into ***’s accountWe have offered it to Miss *** in order to settle and resolve all claims and concerns that she may have. Regards Customer Support Manager

Complaint: ***
I am rejecting this response because: I sent the products they sent me and I have not received anymore
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I want a FULL refund as the product was not used. I was billed only days after receiving the product. The trial was 14. I called prior to the end of the trial to report that they had already charged me and that
is why I was returning the product because I will NOT do business with a company with lacking morals and questionable business ethics. I have attached the USPS tracking information which shows you received the product on 10/6. NOT 10/18. I have also attached the cancellation notice which wasn't given right away. I had to call twice to get it. The email finally came on 9/19. I have been trying to get my money back for a month. I want a full refund.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is not the entire amount of $and $109.00, but it will be acceptable, since they offered nothing before you contacted them.Thank you for your help in this matter
Sincerely,
*** ***

Ms*** * ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee*** placed an order on 14th Aug 2016, did not contact us within the trial days provided, and therefore *** was charged the product price*** contacted us on 6th Oct 2016, stated he wasn’t aware of these charges, and was under the impression that the products he received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions he had accepted. Since *** wasn’t satisfied, the representative offered a full refund on the most recent shipment along with the shipping and handling fee, which was in his possession for less than days, and he could keep the products as a complimentary gift from our side.*** was refunded on 14th Oct 2016Regards,Leon T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is "satisfactory" in the sense that I do not want to have anything more to do with this company. This is outrageous marketing and indefensible approach to sharing their productsThey were sneaky in using "Clinique" in their ad -- as this is NOT a Clinique product but many of us feel positive about this companyThey use very slick and non-sensical marketing, and I cannot believe anyone who falls for this won't be alarmed and angry. I hope others continue to complain as they have already. This is just not worth wasting time with them, but I hope soon the Revdex.com has sufficient information to pursue their own investigation or recommendations to this company
Sincerely,
*** ***

Complaint ID: *** (3rd Response) Dear *** * ***, We sincerely apologize for the inconvenience that you may have facedPlease be informed that according to our database, none of your information matches with any of our customerYou can contact your Credit Card Company /bank and ask for merchant name, phone # or email addressRegards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum. Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for days trial period for the products allegro and Brio on March 08th, 2017. Upon placing the order, *** agreed to try the products at the cost of shipping and handlingSue was required to contact our company within the specific time of days for cancellation to avoid the chargesOn April 20th, we received an email from *** in which she demanded cancellation and refund of the chargesAs per her request, we cancelled the subscription for the products Allegro and BrioWe offered her 40% partial refund in the emailSince we did not receive any response regarding the refund, therefore, her refund was in pendingWe would like to inform you that we do not provide refunds for the products that are in possession of a customer for more than days, however, making an exception for Miss*** we have processed 50% refund in the amounts of $ and $We have offered it to *** to settle and resolve all claims and concerns that she may have. Regards, Customer Support Manager

Complaint ID: ***Dear Sir/Madam,We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a
days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are applied.After the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeHowever, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions:The Refund policy outlined in the terms:“It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.”The Cancellation policy outlined in the terms states as:“If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.”Case Summary:Miss *** *** had placed an order for the product Allegro and Brio on March 25th, 2017. I would like to inform you that the standard time period for the delivery of our products is 3-business daysAs per our record, the products were delivered to Miss *** on March 31st, which was the 5th business day after placing the orderUpon placing the order, she agreed to try the products for first days at the cost of shipping and handling and that she will be charged for the products once her trial period will end. Miss *** was required to contact our company within the specified time to avoid the charges on her account Miss *** contacted our company on April 15th, inquiring about the charges on her accountOne of our customer support representatives explained program and cancelled the subscription for the products Allegro and Brio.We are happy to inform you that we have processed a refund in the amounts of $and for the products Allegro and BrioWe have offered it to *** to settle and resolve all claims and concerns that she may have. We are sorry again and appreciate your patience in this matter.Regards, Customer Support Manager

*** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** *** initially called us on 23rd Nov 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.Representative also informed her that she could keep using the products and we will authorize a refund in the amount of $225.87 for the last shipment of each product, this amount exceeds the refund amount outlined in our Terms and Conditions.*** contacted us on 29th Nov again, inquiring about the current refund status.30th Nov *** contacted us again, requesting for a refund on the previous charges as well, another one of our representatives informed her about our days refund policy, *** requested to speak to our manager, who then provided a detailed and elaborated explanation on our refund policies outlined in our terms and conditions.19th Dec *** contacted us again, requesting for information regarding her shipments. Allegro Anti-aging Tracking Number*** Sep 20th, (12:AM)*** Oct 20th, (07:PM)Brio Day and Night Serum *** Sep 20th, (12:AM)*** Oct 21st, (03:AM)27th Dec we received a dispute letter from Virginia’s credit card company, stating there were no terms and conditions mentioned on the website upon placing the order, our legal department has responded to the case with the same information mentioned above. Regards,Leon T***

*** ***The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your
certification. Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee. *** placed his order on 12th Jul 2016, did not contact us within the trial days provided, and therefore he was charged the product price.*** contacted us on 17th Aug 2016, stated he wasn’t aware of these charges, and was under the impression that the products he received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions he had accepted. The representative notice that *** was looking forward for a refund, so he offered him a 50% discount on the second lot of product he had in his possession, then 70% discount, since *** wasn’t satisfied he provided him a full refund on the last charge and he could keep the product as a complimentary gift. Regards,Leon T***

Complaint ID: *** (2nd Response) Dear *** ***, We sincerely apologize for the inconvenience you may have facedWe would like to inform you that despite putting all details on the order form the order does not go through until and unless you check mark the box that states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy” and click on “Submit” button When you check the box, the terms and conditions automatically appears on the screen Once you click the “Submit” button the order goes through and shipping and handling charges are appliedThe Terms of our policy states that this is a days trial period, in which customer has the privilege of using the products at the cost of shipping and handling at this timeAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time Regards, Customer Support Manager

Complaint: ***
I am rejecting this response because: While I understand the policy explained, and appreciate the opportunity to return the product, I still do not understand a restocking fee, as since this is a facial product returned, how can you possibly restock to resell? There is
no way to guarantee that the item is actually sanitary to sell to someone elseI certainly would be very wary of receiving a product of this nature that has been returnedIf the product was clothing, jewelry, furniture, etc., I could understand.Therefore, my issue is regarding restocking fee on an item that is unsanitary to resell....It seems more like a way to procure additional money from unsuspecting consumersAdditionally, while the terms and conditions are noted and need to be agreed to in order to proceed with an offer, I am sure there are many of us that either breeze over it or ignore totallyWhile I realize you have legally stated your policies, etc., we also know how confusing it can be to read all policies associated with purchases, insurance policies, credit cards, etc., and the common consumer, not understanding, receives the short end of the stick.As appreciating the refund of the actual product, I am respectfully requesting a refund of the restocking fee
Sincerely,
*** ***

Complaint ID: [redacted] Dear Sir/Madam We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary formulas.   We offer a 14 days...

trial period of a full 30 days’ supply of the products Allegro anti-aging cream and Brio day and night serum.  Upon placing the order customers are required to accept the terms which states, “I agree that I am 18 years of age and agree to the Terms & Conditions and the Privacy policy”. Once you check the box and click on “Submit” button the order goes through and shipping and charges are applied. After the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrier. However, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. Due to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resale. If you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refund. Adherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility. To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund request. Packages marked "Return to S[redacted]r" or "Refused", as examples, WILL NOT be eligible for refunds. All refund requests require 3 to 5 business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within 14 days from the issue date of RMA. If Company receives the product within the 14 day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to you. Our products are normally delivered within 3 to 5 business days from the order date.”  Case Summary: [redacted] had placed an order for the products Allegro anti-aging cream and Brio day and night serum on 10th Feb 2017. As per the terms of the program which [redacted] agreed upon placing the order, she was required to contact our company within the specified time of 14 days for cancellation. Miss. [redacted] contacted our company on 24th Feb 2017, requesting cancellation of the subscription for only the product Allegro. One of our customer support representatives explained the program and provided RMA number to return Allegro for cancellation. On 26th Feb 2017 Miss. [redacted] contacted our company again inquiring about the charge. Our customer support officer after explaining the program cancelled the subscription for the product Brio.  In regards to the refund request, Miss [redacted] denied to get the refund of 40% or get maximum refund on returning the product. However, at this point in time we are happy to inform you that we have provided the refund in the amounts of 89.00. We have offered it to Miss [redacted] in order to settle and resolve all claims and concerns that she may have.   Regards Customer Support Manager

Check fields!

Write a review of Hydra Skin Sciences

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Hydra Skin Sciences Rating

Overall satisfaction rating

Address: 864 W 40th St, Norfolk, Michigan, United States, 23508-2514

Phone:

Show more...

Web:

This website was reported to be associated with Hydra Skin Sciences.



Add contact information for Hydra Skin Sciences

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated