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Hydra Skin Sciences

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Reviews Hydra Skin Sciences

Hydra Skin Sciences Reviews (189)

*** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary As per Revdex.com, the customer’s Information didn’t match any of our customers in our data base, after many attempts, we have located a customer, which matched only her first Name, City, State and Zip code. As per our data base, customer’s information submitted at the time of order was: Customer Name: *** ***Address: *** *** *** *** *** ** *** **Email: ***Phone: ***We received a call in regards to this account on 27th Jan 2017, the person claimed his name was *** ***, wife’s name was *** ***.*** wasn’t aware of this order, which was under this wife’s nameOur customer support representative provided a detailed and elaborated explanation on the terms and conditions accepted while placing the order*** also stated that they haven’t received any products, the representative provided tracking information regarding both products, along with their delivery status. 30th Jan 2017, we received another call, inquiring about the charges, and was looking forward for a refund, our representative provided a 40% discount on the productsSince he wasn’t satisfied with the offer, the representative provided him with a RMA number to return the products for a refund, minus the restocking fee, as per our terms and conditions, also informed to return the products within the time span of days that is before 1st March 2017. Regards,Leon

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro and Brio on March 24th, Per the policy of the program which she agreed at the time of placing the order, she was required to contact our company within the time span of daysSince we did not receive any communication from Miss *** within her trial period, therefore, she incurred the remaining balance for the charge of the products Allegro and Brio that she received during her trial periodWe would like to inform you that we have canceled the ***’s subscription for the products Allegro and BrioThere will be no further shipments or charges on her accountWe are happy to inform you that we have processed a 40% refund in the amounts of $and $for each productIn this way, you are saved from the hassle of returning the products back to usWe sincerely apologize for any inconvenience that *** may have facedRegards, Customer Support Manager

I appreciate the efforts of the Revdex.com, however, the company's response does not address all of the issuesIn the response, Hydra Skin Sciences has promised to send the refund soon, but the words are exactly what they have told me on more than phone conversationsI am told that there is
miscommunication within their organization which is why I also asked for the name and company address of the CEO so that I can write to him/her about my customer service experience.Most recently, in fact, on Nov 1, a customer service manager called my home at 5:a.min the morning to which my disoriented wife ended the callWhen I returned the call, they said it was to verify my mailing addressThey have collected my address information numerous times, let alone having the address from the original orderSo, I will take faith that the check will be arriving soon, but I also hope to obtain the CEO information, as well

*** *** Case Id: ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them
and in our proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Sum*** initially called us on 28th Dec 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.Representative also informed her that she could keep using the products and we will authorize a refund in the amount of $212 for the last shipment of each product, this amount exceeds the refund amount outlined in our Terms and Conditions.*** then contacted us along with her credit card company, the representative from the credit company inquired about all the charges made to ***’s account, our representative provided the same information which was informed prior to ***.Addition to her refund provided, we are authorizing another refund (30th Dec 2016) in the amount of $106, which is a 50% of the product price of the second last shipment, this amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have.We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards, Leon T***

Complaint: ***
I am rejecting this response because: The bank said that the dispute was settled in my favor. Then they reversed the charges. I'm confused and need more time for my response
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***i didn't order this nor did I receive it I'm not paying for something I didn't order or get

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum. Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro and Brio on Aril 25th, *** contacted our company on April 26th, via email and requested cancellation, therefore, RMA numbers were sent out to return the products for cancellationWe assure you that ***’s subscription for the products Allegro and Brio has been cancelled out effective from May 23rd, All her bank details have been removed, thus; there will be no more future shipments or additional chargesRegards, Customer Support Manager

Complaint ID: ***Dear Sir/Madam,We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are applied.After the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeHowever, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions:The Refund policy outlined in the terms:“It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.”The Cancellation policy outlined in the terms states as:“If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.”Case Summary:*** *** had placed an order for the products Brio and Allegro on March 25th, Upon placing the order, she agreed to try the products at the cost of shipping and handling for a days of time periodPer the policy of the program, to avoid the actual price of each product, *** was required to contact our company within the trial period. Since we did not receive any communication from ***’s end via email or call, therefore, she incurred the actual price of the products.*** *** first time contacted our company on April 13th, inquiring about the charge on her accountWhile our customer support representative was assisting the customer, Miss *** hung up the callAlthough, our company representative called the customer back but the phone rang and went on voice mailTherefore, the representative cancelled her subscriptionWe assure you that Miss *** will not receive any further shipments or charge.At this time we are happy to inform you that we have processed a refund in the amounts of $ and $We have offered it to *** *** to settle and resolve all claims and concerns that she may have. We are sorry again and appreciate your patience in this matter.Regards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum. Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Allegro and Brio on April 12th, Upon placing the order, she agreed to try the products at the cost of shipping and handling for a days of trial period *** contacted our company on May 12th, inquiring about the charges on her accountOne of our customer support representatives explained the program and cancelled the subscription for Allegro and BrioThe representative provided RMA number to *** so that she can return the products for a maximum refundOn May 17th, 2017, *** contacted again and demanded refund and as mutually agreed the representative processed a refund in the amount of $and $We have offered it to *** to settle and resolve all claims and concerns that she may have. Regards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the products Allegro and Brio on April 18th, Upon placing the order she agreed to try the products at the cost of shipping and handling for a days of trial period. *** was required to contact within the specified time to avoid the charges*** contacted our company on May 11th, inquiring about the charges on her accountOne of our customer support representatives provided the detailed explanation of the program and cancelled the subscription for the products Allegro and BrioRMA number was being provided to *** to return the products for refundWe are happy to inform you that we have processed her full refund in the amounts of $ and $109.00. We have offered it to *** to settle and resolve all claims and concerns that she may have. We are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regardless of what the business says regarding the day subscription being obvious and what I signed up for - it was not I would advise anyone who sees the ads from this company to NOT sign up for any free samples, because the samples are clearly not free
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Please reopen this complaint. Proof that I returned their product and that they received it. Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:For the last time, I MADE NO ORDER FOR ANYTHING OTHER THAN A FREE SAMPLE I'm tired of dealing with you people Rightfully, I should be getting a full refund I saw no such refund or return policy that you keep mentioning - I clicked on the banner and got no company info at all This is not a matter of a few bucks now; it's a matter of principle Your business practices are deceptive and deplorable Stop trying to tell me you gave me a day period to cancel my order - I MADE NO ORDER!!!!! If you keep trying to tell me that you're doing me a favor by letting me keep a product that I didn't order, I'm going to keep telling you that I DIDN'T ORDER THIS! If you were legitimate, I would've gotten some sort of confirmation of the order - I did not If you keep trying to tell me that I ordered your outrageous $per month subscription, I'm going to keep rejecting your response
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: First and foremost Leon referenced that I read and acknowledged receipt of the following: "day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for day". The word AND means I would receive more than one (1) item. I NEVER received anything but the Allegro anti-aging cream. I have never received the Brio Day and Night Serum. ADVERTISEMENT!!!! Which is what my original complaint was about. I never received what I ordered! I have multiple unopened boxes of the Allegro anti-aging cream. If I call and request to send those back, can I get a full refund on all returned? Thank you kindly for canceling the shipment on something I never ordered.
Sincerely,
*** ***

*** * ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you. You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above. All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”). If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply. The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee.*** placed her order on 12th Aug 2016, did not contact us within the trial days provided, and therefore she was charged the product price*** contacted us on 30th Aug 2016, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had acceptedThe representative notice that *** wasn’t satisfied, so he explained the return policies and provided her with the RMA# to return the products for a refund subjecting the restocking fee.We received ***’s returned products on 8th Sep 2016, within hours the refund was processedRegards,Leon T***

*** *** *** Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part: REFUND POLICY AND PROCEDUREIt is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by youCase Sum*** *** *** initially contacted us on 30th Jan 2017, by email, stating “Please cancel further shipments of your productIt has not shown the results you advertisedThank you”, one of our representatives responded to her request and provided an email confirmation*** contacted us once again on 3rd Feb 2017, demanded for a refund, our representative offered a 40% discount for the products in her possession*** wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking fee*** still wasn’t satisfied, being charged $restocking feeSo our representative waived off $from the restocking fee, for each product, upon her acceptance, he generated the RMA number for herOn 7th Feb 2017, we received a chargeback letter from ***’s bank, to which our legal department has responded to Regards, Leon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable not satisfactory My opinion has not changed regarding the sneaky way they "sell" their product They did refund $of $109, not the full amount I am guessing the difference is shipping to me I had additional charges to send both products back but at this point I am juste grateful to be free of their ridiculous system
Sincerely,
*** ***

*** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you. Case Summary*** *** initially called us on 3rd Feb 2017, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted. *** demanded for a refund, our representative offered a 40% discount for the products in her possession*** wasn’t satisfied with the offer, so the representative provided her with a RMA number to return the products for a refund, minus the restocking fee.*** still wasn’t satisfied, being charged $restocking feeSo our representative waived off $from the restocking fee, for each product, upon her acceptance, he generated the RMA numbers for her to return the products. On 12th Feb 2017, we received a chargeback letter from ***’s bank, to which our legal department has responded to. Regards,Leon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint ID: *** (2nd Response) Dear *** * ***, Thank you for providing us the tracking number and we apologize for any inconvenience that you may have facedWe are happy to inform you that, we have sent your refund request in the amounts of $to the relevant departmentWe assure you that you will receive a cheque for the refund amount within 7-business daysWe are sorry for the delay and appreciate your patience in this matterRegard, Customer Support Manager

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Address: 864 W 40th St, Norfolk, Michigan, United States, 23508-2514

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