Sign in

Hydra Skin Sciences

Sharing is caring! Have something to share about Hydra Skin Sciences? Use RevDex to write a review
Reviews Hydra Skin Sciences

Hydra Skin Sciences Reviews (189)

The following message was received from the business regarding this complaint: [redacted] Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policyThe Refund Policy outlined in the Terms and Conditions states, in part:No refund will be given for any unused Product returned more than fourteen (14) days after the Company’s shipment thereof to you or returned in an unacceptable condition (i.e., unsuitable for resale), unless it was damaged by the Company prior to or during shipment to you You have a duty to inspect all Product deliveries upon receipt and timely return any non conforming Products to the Company as set forth above All unused Products that are timely returned in an acceptable condition may be eligible for a refund, subject to a restocking fee of twenty dollars ($20) or twenty percent (20%) of the purchase price, whichever is greater (“Restocking Fee”) If the Product was damaged by the Company prior to or during shipment, a Restocking Fee may not apply The refund amount will be equal to the purchase price for the accepted, returned Product minus the Restocking Fee [redacted] contacted us on 27th July 2016, and stated that she wasn’t aware of the program, so one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted, explanation was in-regards to our program mechanics as well as the refund policy.Since the Representative felt [redacted] wasn’t satisfied, he offered her a chance to return the products for a refund, subjected to restocking fee as per our policyA RMA# was provided over the phone as well as via email, but till this date we haven’t received any returned shipment from her sideOn 12th Aug 2016, we received a chargeback letter from [redacted] ’s credit card company, stating there were no terms and conditions mentioned on the website upon placing the orderthe letter was forwarded to our legal departmentRegards,Leon T [redacted]

[redacted] Thank you for bringing your concerns to our attention We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer obligations Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions We relied upon your certification Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days If it was not right for you, you agreed to cancel the product subscription within days We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policyThe Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary [redacted] initially called us on 28th Nov 2016, wanted to cancel out from the program, stated he wasn’t aware of these charges, and was under the impression that the products he received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions he had accepted[redacted] stated that he was looking forward for a refund, so the representative explained the refund policies and inform [redacted] what he was entitled forThe representative submitted a full refund on the last shipment and informed [redacted] that he could keep the product as wellRegards,Leon T [redacted]

Complaint ID: [redacted] (4th Response) Dear [redacted] ,We sincerely apologize for any inconvenience that you may have facedWe would like to clarify the misunderstanding about our refund policyPlease note that we only accept returns for the products that are in possession of a customer for days or less than days At this point of time we would like to bring into your notice that in order to save you from the hassle of returning the products, we have made an exception and processed a refund of the full product prices for the last shipment of the products Allegro and BrioBesides, since the second last shipment of the products were shipped to you in the month of January and February, therefore, we regret to inform you that we are unable to accept the returnsThus we request you to keep the products and give them a try for best resultsAlthough, we assure you that your subscription for the products Allegro and Brio have been cancelled out, thus you will not receive any further shipments.Regards, Customer Support Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] My credit card company said NOT to return the merchandise until I heard from them The last communication from them said that the merchant had not responded I will return the used product and pay the $x = $"restocking" fee for a used item which they cannot restock What a ripoff The internet is full of complaints about them $for ozof face cream is ridiculous

Complaint: [redacted] I am rejecting this response because:Authorization was granted for samples of the product and cost of shippingSubscription plan was not authorizedSubscription information and enrollment was not presented or communicatedFailure to disclose an invoice upon receiving orderTerms and conditions page were not presented before finalized purchase as the company's padvertisement and link appeared insteadNo further products or services have been receivedHowever, company only offered a 40% refundHydra Skin Sciences business practices are unethical Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They do have an account with me , but you won't let me send any account information so what do I do call you Sincerely, [redacted] ***

[redacted] Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a 30 day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for 14 days. If it was not right for you, you agreed to cancel the product subscription within 14 days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing 30 day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrier. However, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned products. Due to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resale. If you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refund. Adherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund request. Packages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refunds. All refund requests require 3 to 5 business days for approval and a signed release and waiver by you.Case Summary [redacted] initially called us on 23rd Nov 2016, wanted to cancel out from the program, stated she wasn’t aware of these charges, and was under the impression that the products she received were trial samples, one of our customer support representative provided a detailed and elaborated explanation on the terms and conditions she had accepted.Representative also informed her that she could keep using the products and we will authorize a refund in the amount of $225.87 for the last shipment of each product, this amount exceeds the refund amount outlined in our Terms and Conditions. [redacted] contacted us on 29th Nov 2016 again, inquiring about the current refund status.30th Nov 2016 [redacted] contacted us again, requesting for a refund on the previous charges as well, another one of our representatives informed her about our 30 days refund policy, [redacted] requested to speak to our manager, who then provided a detailed and elaborated explanation on our refund policies outlined in our terms and conditions.19th Dec 2016 [redacted] contacted us again, requesting for information regarding her shipments. Allegro Anti-aging Tracking Number [redacted] Sep 20th, 2016 (12:32 AM) [redacted] Oct 20th, 2016 (07:46 PM)Brio Day and Night Serum [redacted] Sep 20th, 2016 (12:34 AM) [redacted] Oct 21st, 2016 (03:36 AM)27th Dec 2016 we received a dispute letter from Virginia’s credit card company, stating there were no terms and conditions mentioned on the website upon placing the order, our legal department has responded to the case with the same information mentioned above. Regards,Leon T [redacted]

I've tried to call your company on several occasions, However; I was not successful at reaching anyone from your business ,when I called you had me wait a complete mins and then said your call will be answered in seconds and that came and went another minutes and then still no person from company answered ever,No where does it say that I was to authorize you to Charge my Debit card for $after weeksNo where,all you stated was to pay for Shipping fee That's it ! Misled completly , not very happy about unauthorized charges , and there also was no paperwork that was sent to me with this product , stating that you would further charge for product after weeks , I feel very mislead! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

*** *** *** Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them
and in our proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Allegro Anti-aging to facilitate your continued access to and use of Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** *** initially placed her order on 24th Jan 2017, did not contact us in regards to her account, as per the terms and conditions accepted, instead on 12th Feb 2017,we received a chargeback letter from her bank against the product price.Our legal department has responded to the claim. Regards,Leon T***

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum. Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** placed an order for the product Allegro and Brio on April 22nd, Upon placing the order she agreed to try the products for a days trial period*** *** contacted our company on May 13th, 2017, inquiring about the charge on her accountOne of our customer support representative explained the program and cancelled the subscription for the product AllegroWe would like to inform you that we have also cancelled her subscription for the product BrioThere will be no more future shipments or additional charges applied on her accountWe are happy to inform you that we have also processed a refund in the amount of $We have offered it to *** to settle and resolve all claims and concerns that she may have. Regards, Customer Support Manager

Complaint ID: *** (2nd Response) Dear *** ***, Please be informed that, the trial period starts form the order dateAccording to our record the order was placed on May 10th, and the product was delivered on May 16th, 2017. Kindly note that the TAT time for delivery of the products is 3/business days, however, if for any case product is not delivered within these days, then customers are required to contact our companyBesides, we have processed 70% refund in the amount of $41.20+ $We are also happy to inform you that you can keep the products and we cancelled your subscriptionYou will no longer receive any further shipments or charges from our company yRegards, Customer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint ID: *** (3rd Response) Dear *** ***, We truly regret the inconvenience that you may have facedPlease be informed that, we received the letter from the bank on April 28th, informing about the disputeHowever, we would like you to contact your bank in order to check the status of the case We are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

*** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case Summary*** we would like to inform you, that once a customer presses the submit button, instantly the customer’s information is sent out to our shipping department, where a shipping label is printed and sent to USPS automatically. As soon as we received your email, our shipping team tried their level best to stop the shipment by all means but wasn’t able to, as it was already shipped outUpon receiving the confirmation on the products whereabouts, an email was sent out to you with the complete information. Also you mentioned a website which is not related to our company by any means, we have two websites and upon submitting an order on either of them, you’re offered a chance to avail the other, as both these products works at its best simultaneously. www.allegroskin.comwww.brioskin.com Rest assure, we have received your returned products and have cancelled out your account. Regards,Leon

Complaint: ***
I am rejecting this response because: This is all a bogus response and is not at all factual in nature First of all *** is not a she but my husband; if they had truly reviewed the complaint they would know that the person they talked with was not a female but a male This response is a canned response We had to have the credit card cancelled as they continued to charge it with unauthorized charges and we have sent all product back to the company as per the request from the credit card company This company should no longer be in business due to their business practices The customer "no" service that we received was of no help at at one time was rather threatening
Sincerely,
*** ***

Revdex.com:
Have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am returning all shipments that have come to *** *** ** for *** ***They were charged to my debit card- *** * ***The original Allegro product- I called to cancel on twice during the trial period- Tracking # ***Tracking #*** The original unopened BRIO shipment Dated 04/13/which was added on to the Allegro Trial somehow. Tracking # ***-whatever else you sent in the second Derma Strike Box from 06/13/17 Thank you so much for helping to resolve this issue
Sincerely,
*** ***

Complaint ID: *** Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary
formulas. We offer a days trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum. Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: Miss *** *** had placed an order for the products Allegro and Brio on March 24th, Upon placing the order, she agreed to the terms of the policy that clearly explains about the auto shipment program and the trial periodTo avoid the actual price of each product, *** was required to contact our company within the specified time of daysSince we received no communication from *** via email or call, therefore, she was charged for the actual price of each productMiss *** contacted our company on April 18th, for the cancellation and demanded refund of the chargesOne of our customer support representatives explained the program and cancelled the subscription for the products Allegro and BrioIn regards to the refund request, since Miss *** declined the 40% refund offer, therefore, RMA number was provided for a maximum refundAt this point we are happy to inform you that we have processed a full refund in the amounts of $and $ 103.00. We have offered it to Janet to settle and resolve all claims and concerns that she may have. We are sorry again and appreciate your patience in this matterRegards, Customer Support Manager

Complaint ID: *** Dear Sir/Madam, We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas. We offer a days
trial period of a full days’ supply of the products Allegro anti-aging cream and Brio day and night serum Upon placing the order customers are required to accept the terms which states, “I agree that I am years of age and agree to the Terms & Conditions and the Privacy policy”Once you check the box and click on “Submit” button the order goes through and shipping and charges are appliedAfter the trial period is expired, the customer is charged for the full price of the monthly supply bottle received during his/her trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time However, we would like you to review our liberal refund and cancellation policy mentioned in the terms and conditions: The Refund policy outlined in the terms: “It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretion You acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibilityTo properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.” The Cancellation policy outlined in the terms states as: “If you cancel your Subscription before the end of the 14-day trial use period you will receive an RMA number by email to return the product within days from the issue date of RMAIf Company receives the product within the day return period, Company WILL NOT charge you for the Product (though the Company will not refund amounts paid for Shipping and Handling), Company WILL NOT enroll you in an evergreen subscription, and Company WILL NOT deliver any additional Product to youOur products are normally delivered within to business days from the order date.” Case Summary: *** *** had placed an order for the products Allegro and Brio on March 29th, She contacted our company on April 21st, when one of our customer support representatives explained the program and cancelled the accounts for the product Allegro and BrioIn regards to her refund request, RMA number was issued to *** so that she can return the products for a maximum refundWe would like to confirm that the products have been received at our warehouse and her refund has been processed in the amounts of $(83+ 10) and $99.00(89+10)For the reference following are the transaction ID numbers: Transaction ID: ***, *** (89+10)Trans ID: ***, *** (83+ 10) However, if incase *** has not seen any refunds on her account, then we request her to contact the bank with reference to the above Transaction numbersRegardsCustomer Support Manager

Complaint: ***
I am rejecting this response because:I am going to give upThis company owes me$I can print out all the correspondence and copy of my Visa statementsThey will come up with some other reasonThey have a great number of complaints and I was just one of many they have scammedI'm not going to pay$to argue with them when the owe me$They have a score of F and they deserve it. Thanks for the help? I am glad you have a very good Revdex.com site and I will use it in the future before making any purchases from company in your state
Sincerely,*** ***
*** ***

*** ***Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer obligations. Prior to purchasing anything from our website, you necessarily certified that you had read, understood, and agreed to the Terms and Conditions. We relied upon your certification. Specifically, you acknowledged you would receive a day supply of Brio Day and Night Serum & Allegro Anti-aging and agreed to test it at your convenience for days. If it was not right for you, you agreed to cancel the product subscription within days. We did not hear from you and, as provided in the Terms and Conditions, you qualified to be and were enrolled in our subscription program. The subscription ensured that you would receive an ongoing day supply of Brio Day and Night Serum & Allegro Anti-aging to facilitate your continued access to and use of Brio Day and Night Serum & Allegro Anti-aging, We invite you to again review and refresh your recollection of the Terms and Conditions on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:REFUND POLICY AND PROCEDURE.It is Company's policy that all sales are final once the Product is delivered to the carrierHowever, Company, in its sole discretion, may offer a refund of up to the purchase price for authorized, returned productsDue to the nature of the Product, Company can only process refund for unused Product returned in an acceptable condition suitable for resaleIf you are not happy with your purchase, please call Customer Service at 1-877-521-2833, and a Customer Service representative will assist you in processing any eligible refund request pursuant to the Company's Refund Policy and in Company's sole discretionYou acknowledge that failure to follow the Refund Procedure, including your obtaining and authorized RMA, may result in Company's inability to authorize or process a refundAdherence to the terms of the Refund Policy and Procedure is strictly required and your sole responsibility.To properly ensure the processing of an authorized refund, and as a requirement of our Refund Policy and Procedure, you must call Customer Service to obtain a Return Merchandise Authorization ("RMA") Number and to process your refund requestPackages marked "Return to Sender" or "Refused", as examples, WILL NOT be eligible for refundsAll refund requests require to business days for approval and a signed release and waiver by you.Case SummaryOn 27th Jul 2016, we received a letter from *** ***’s credit card company, disputing the shipping charges after days of placing the orderOur legal department responded to the letter, providing them with all the information submitted at the time of order, also explaining what she had opted for.*** *** never contacted us, in-order to cancel her subscription, the accounts were cancelled, upon receiving the chargeback letter from her credit card company. Regards,Leon T***

Check fields!

Write a review of Hydra Skin Sciences

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Hydra Skin Sciences Rating

Overall satisfaction rating

Address: 864 W 40th St, Norfolk, Michigan, United States, 23508-2514

Phone:

Show more...

Web:

This website was reported to be associated with Hydra Skin Sciences.



Add contact information for Hydra Skin Sciences

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated