Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has a simple interest loan that accrues interest daily. When a...

payment is received, we collect only the interest that has accrued since the date of the last payment received and all additional funds are then applied to the principal balance. When the $40.00 payments the customer referenced have been received, we have collected the interest that accrued since the date of the last payment received with the remaining funds being applied toward the principal balance.  Had the payments in question been applied only to the principal balance, the customer would not have satisfied his contractual monthly obligation.   
If the customer makes a separate payment in addition to the regular monthly payment that he wishes to be applied to only the principal balance, he may contact us to have the payment applied as such.
 
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has previously brought their concerns to our attention and we...

are in the process of determining a resolution.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They provided no reason as to why I am not qualified for the extension. I requested an actual reason because I was told two different reasons. So the company needs to provide an actual reasoning behind my denied extension. I also want the actual policy sent to me through email.]
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has previously requested and has been granted five months’ worth of extensions on her account.  The most recent was a two-month extension for May and June of 2014.  HMF has worked with her on numerous occasions to provide assistance during times of need.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We received first contact from the customer to request the termination of...

their lease under the Servicemembers Civil Relief Act (SCRA) on 4/28/2016. The required written request with supporting documentation was received by HMF from the customer on 5/4/2016 and reviewed the following day. The customer contacted us again on 5/9/2016 and was advised that a lease Termination Packet would be mailed to her and must be completed and returned to HMF for the lease return to be processed under the Servicemembers Civil Relief Act. The customer was also advised on 5/9/2016, that if she is unable to complete the packet, a third party, authorized by Power of Attorney, may complete the transaction on her behalf. The referenced packet was mailed to the customer on 5/13/2016.
Currently HMF is still pending the return of the Termination Packet. A second copy of the required packet has been mailed to an alternate address provided by the customer on 5/23/2016. Per the customer’s request we have disabled the automatic payments and will refund the payment debited after the vehicle return date.  Until the Termination Packet is completed and returned to HMF, we are unable to process her request to terminate the lease under the SCRA.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has previously contacted us regarding her accounts.  We have...

worked with her and the dealership to obtain the required paperwork for the promotion she participated in.  That paperwork has now been received and a refund will be processed for the customer.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[You did not respond to my actual complaint. As stated, I understood that I was choosing not to use the Excess Wear and Tear plan I purchased. My point was that I made that choice based on numerous calls to HMF asking if that would be the sum of what I owed, and was told that indeed it would be. Based on that information, I chose to accept those fees and was prepared to pay $110. I did not believe there would be a $400 fee, regardless of the contract, because your employee Ross Panatano lied to me at the time of sale and stated that by buying the Excess Wear and Tear program, I would avoid that $400 charge. My opinion is that you should honor your employee's lie and refund me the $400 he made a point of telling me I would not be charged if I purchased the protection plan. I very specifically said to him, "so you'd like me to purchase a protection plan for $500 over the course of the lease to avoid being charged $400 at the end of it?" To that question, your employee replied, "Exactly. If you have this plan, they won't charge you the $400." I have no way of proving that since face-to-face meetings are not recorded, though I truly wish it had been. Your employee sold me something by directly lying to me, and I believe that you as a supposed honorable company should do just that and honor his statement. I understand you can chose not to do so, and I have already paid this bill in full, but if you do not, I will take every opportunity I have to speak against your company and to urge my friends and family to look elsewhere when shopping for a vehicle. I assure you that just the loss of my business alone has cost your company well in excess of $400.]
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us.  We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint.
When processing an insurance
claim, we take great interest to ensure...

our customers receive a full evaluation
from the insurance company.  In this
case, the evaluation was missing items, lowering the value of the customer’s vehicle.  We had made numerous attempts to inform the
insurance company of such.  On
12/22/2015, we received an updated evaluation of the vehicle from the insurance
company and are now in the process of issuing them a Letter of Guarantee.
HMF
would like to thank the
customer for taking the time to contact us. 
We are committed to providing our customers with excellent service and their
satisfaction is important to us.  Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes.  Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future.
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have contacted the customer to assist with unlocking the checking account....


HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I cannot accept their explanation because I payed the same day with the same account my other car payment and it went through fine. Besides they did not let me know there was a problem with the payment so that I would be aware nor they wanted to address the problem when I wrote them asking them for an explanation.  Attached are copies of my phone  showing all the times I tried calling and failed.  I want them to process the payment I made on Sept 21 and fix my record.  When there is a problem with a payment the consumer is always notified, not ignored.  It is my right to know that there is a problem with my payment.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Find attached copy of title for Kia optima purchased .It was signed over By Hyundai and the other paper work ,shows the page from the auction site showing the Seller "[redacted]". The auction,just like [redacted] ,advertise cars and connect buyers and sellers.As you can see on the...

page,it shows [redacted] as the Seller.I believe this is very clear that I this car was sold by Hyundai Capital America. They never declared that the engine was bad. They also have a damage report on the car ,but they would not let me have a copy of the report,for obvious reasons I presume.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  Upon receiving the customer’s additional comments, we verified with Equifax, Experian and TransUnion that there is no negative reporting related to her account.  The account in question that was previously being reported was rebooked and the trade line was deleted.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Upon review of the customer’s account, it appears they do not qualify for a...

payment extension at this time. We would encourage the customer to contact us to make payment arrangements. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A check in the amount of $739.57, which represents the prorated refund of the...

ancillary product in question as determined by the company the product was purchased from (not HMF), was mailed to the customer on 2/26/2015.  Please allow 7-10 days for the check to arrive.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted]0, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. A Lease Extension Agreement was provided to the customer to sign and return in...

September. The agreement outlined that the HMF must receive a fully signed agreement to be effective and that the customer would have to continue to make his monthly payments. HMF did not receive the signed agreement from the customer. Additionally the customer did not continue to make the monthly payments. After several attempts to contact the customer the vehicle was repossessed in November.  HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) is not in receipt of any of the referenced emails the customer states were sent.  HMF does have an email channel available to our customers via our website, www.HMFUSA.com.  All emails received are documented on the customer’s account and responded to accordingly. 
Other than the receipt of this complaint, there has been no receipt of communication from the customer.
Should the customer require assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.  Or he may email us directly via our website, , www.HMFUSA.com.

As the customer has indicated that they have not received the refund we have placed a stop payment on the check and will issue a duplicate refund to the customer. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The payoff check first received was returned by the issuing bank for...

insufficient funds.  A replacement check was received, however, it was after the payoff quote had expired and the funds did not close the account.  HMF has since waived the remaining balance and the account is closed.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

On a leased vehicle, the customer is not the owner of the asset, the finance company is.  When the vehcile is declared a total loss, the customer is entitled to a refund of certain items paid for at the time of signing (should there be insurance proceeds to cover those items).  In this case, the customer has previously been advised of the items she would be receiving a refund for.  She is not entitled to any additional monies from the insurance proceeds.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.