Hyundai of Long Island City

To whom it may concern, after careful review of [redacted] ' transaction it is disclosed as a lease purchase of $23, [redacted] payments are x mowhich equals $plus the deferred residual value of $for a total of $including tax, depreciation and interest [redacted] received a very fair transactionA $per month lease would of required a $contribution from [redacted] Respectfully, John C***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The refund was processed, far outside of the time frame initially insisted on by the businessOnly after calling multiple times a day for a week and informing them that I had filed a formal complaint did the business finally cede a refund Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you for your helpI am sure that they would not have complied with my refund request if not for youSincerely, [redacted] ***

[redacted] refund was promptly returned on January [redacted] in the form of a checkThe original refund was to be issued on her credit card as would be the arrangement when a credit card was used for the depositUnbeknown to us was that [redacted] lost her card and was issued a new one which did not correspond with the card on fileWe issued a check in which she has received and cashedRespectfully, John C***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I regret to have to reject the business offer as I have not received the refund since the package that Hyundai of Long Island City sent to me was never deliveredI contacted [redacted] on March *, about this and [redacted] started a "Lost Package Investigation"I copied and pasted the tracking history from the [redacted] website below [redacted] Tracking Number: [redacted] I also called Hyundai of Long Island City on Monday 3/*/and left a message telling them the above facts Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Hyundai of Long Island City regarding complaint ID [redacted] .Sincerely, [redacted]

This dealership has an awful service departmentI originally went somewhere else to get an alignment and they sent me to the dealership right away to fix a wheel bearing issue ( covered under warranty)The wheel bearings were so bad, the mechanic was afraid to drive my carI had recently gotten an oil change at Hyundai of Long Island City (less than a month prior) who claims to have done a point inspection on my car, and months prior to the oil change, I had about $worth of work done on the car, so I didn't understand why my car was in such terrible shapeThe dealer had me waiting for my car for days because at the dealership, they don't carry any parts that a car might needIzzy ( service manager) had to order parts on occasionsIzzy then proceeded to tell me that I needed to change my brakes and rotors which would cost me well over $Again, within the last months, my car has been at the dealership twice, and no one mentioned any issues with the brake padsI asked him to just change the wheel bearings which are covered under warranty and not touch anything else on the carI brought my car back to the original place to perform the alignment who said my breaks are more than fine, they still have half a pad, and the rotors are perfectThere's no need to do any of that work on the carThe dealership tried to scam me for services I did not need, and continuously lied to me about what needed to be performed on my car

At this time, no one from Hyundai seems to offer me any solution or helpToday I called the department of Consumer Affairs to followed up in regards to my pending case #: [redacted] with the dealership of Long Island CityThe person on the phone told me that the reason they haven't contact me or do anything about it, is because the dealership is not responding or giving them any type of feedbackAlso, I emailed MrBryan R [redacted] the General Sales Manager at the Long Island city of queens dealership, with all my information and my caseI haven't hear anything from him at all; no phone call, no emailThe person I spoke with on the phone today, advised me to call the department of motor finance from Hyun dai to see if they can maybe help meThe person from the motor finance department just told me that they cannot do anything for me, to go back to the dealer and deal directly with higher person that may be able to help meAt this point I don't know what else to doIt seems to me that everybody is washing their hands and no one wants to be liable or take responsabilityI'm just looking for other options or solutions at this time, but it seems to me that they want me to stay with a car I never requestedIf this is the case that they want me to stay with this car, the least they can do for me is lower my monthly payment and change my contract to years instead of years that I never wanted

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After numerous attempts (approximately 10-12) to get a copy of the window sticker, I did receive it and forwarded it to my insurance company However, I did not receive the original sticker when I took possession of the leased SUV The salesman advised me that the original sticker was in the back seat I checked and could not locate it.I am now pursuing answers to questions regarding details of several numbers and optional service contracts on the lease agreement I finally (after attempts) have been able to schedule a meeting with the Finance manager on Friday, 10/*/when he returns from vacation Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear Sir/Madam, First of all nobody called me that I took wrong carBecause I purchased black Hyundai, and I took my own car, then They realized that they put wrong vin number which is belong to Base model ! second, If I totally satisfied that day, Why I REFUSED to get silver base model car ?? And met silver Hyundai is still dealer's garageI wanted my own Black car, but They pushed me to get Silver carThey waited me there for hours, then I took [redacted] ! I still have [redacted] ticket to get back my home in New Jersey ! Could MRJ [redacted] please explain this ? If I satisfied , Why my I refused to get my silver ??? Third, If they called me and look after me for WEEKS , when I go to regular service, Why they did not get my car right away ? I took care of my service, and when I ask the guy for extra key, they couldnt find the extra key, and then they realized that they put wrong vin number ? They realized at that moment ? They are lying ! I went to there, I talked with one more person, They waited me over here another hourI couldn't even reached their manager !! Thats how I satisfied with their service ? I already complain with Consumer Affairs, Revdex.com , Hyundai USA , and all other platformI do not have a car now What do they mean I am satisfiedThey are crazy if they think I am so happy with this situationThey charged me one more payment, I dont have car , and I am paying monthly payment ! And according to MrJ [redacted] C***, I am spot happy with this situation, I am fully satisfied with my wife, my son and with my daughter !!! They are doing this to me because I can't speak English very well ? Because I dont have enough money to fight with Hyundai ???? I am sorry for my language, but MrJ***'s response is not acceptable, and ridiculous ! Looks like with this answer, they dont even care, he doesn't even know that I refused to take their car !! Really !!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

MrManuel C [redacted] , Sales Manager, Hyundai of Long Island City, called and apologized to [redacted] for the acts of unprofessionalism he experienced: rudeness and poor customer service We have reached an amicable solution to this matter in which the customer expressed satisfaction

To whom it may concern,Carefully reviewing [redacted] agreement with us shows that her Sonata was traded in for the Sonata as recorded on all of the contractsThere was a payoff balance owed to Santander Bank that was in fact paid and satisfied by us [redacted] has received her letter of satisfaction from Santander and has also received her account statement from Hyundai Finance, all in the appropriate time as is with all accounts and finance contractsAs for the $in question, that additional down payment would of assisted in [redacted] achieving a lower payment based on Hyundai' programs geared towards money downIn this case [redacted] went with the zero down option.Respectfully,John C***

As the Dealer of Hyundai of Long Island City I was never contacted by [redacted] ***I did communicate with a customer service repfrom Hyundai Corporate about [redacted] ***' concern about the sunroof being a safety feature he attested to in his complaintHyundai does not, nor does any OEM, list a sunroof as a safety feature, generally listed as a convenience featureAfter speaking with the sales repwho is product certified by Hyundai as a requirement, discussed many options and safety features with [redacted] both during the presentation and at the point of delivery as we do with all sales, only to conclude that budget was a factor in the purchasing decisionA few days passed between the day [redacted] took possession of the Sonata and the call about the sunroof, which was later determined that it was a request that [redacted] wanted the sunroof feature [redacted] was not present during the sale of the new car which may lend to some of the confusionWe strive to be as accommodating and true to a professional and honest standard to all our clientsWe cann ot always be aware of multiple decisions the clients do not disclose to usRespectfully, John C***

There is an apparent problem with the Hyundai Tucson that Hyundai manufacturer is aware of and is making every effort to repairOur service deptis working very closely with Hyundai to determine the final outcomeResults are still pendingWe will continue to keep [redacted] informed Respectfully, [redacted] ***

I spoke with [redacted] on the phone to offer some clarity to the lease agreement. He expressed that he would review the agreement and further discuss with me if necessary. ... Respectfully [redacted] ***

A cancellation has been processed in the past daysThe completion of cancellation and reimbursement is 4-weeksWe should be seeing a reimbursement in less than weeks and applied to MrLeary accountRespectfully, [redacted] ***

To whom it may concern, Please have [redacted] contact me directly to discuss and remedy her complaint###-###-#### Respectfully, John C***

What [redacted] is experiencing is part of a practice by Hyundai Motor Finance as well as most lenders We would like nothing more than to assist in resolving this issue and to retain [redacted] as a valued customer Again we've met our obligations and agreements to [redacted] and have no control over the bill she's received It can be beneficial if [redacted] concerns were directed towards HMF and not the dealerThe HMF division will listen to her more than listening to us and quite frankly achieve satisfaction that only they can provide If in fact [redacted] would like me to further intervene I would need contact info on the representative she dealt with that said " [redacted] [redacted] " Respectfully, John C***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

o whom it may concern, my discussion with [redacted] on was to come to an understanding on the transaction for the vehicle that [redacted] presently has Part of our discussion was that the vehicle in which he would prefer to own has not been manufactured yet and could be available in the spring of Upon its arrival to the dealership I will contact [redacted] to assure that the new Elantra Sport is precisely what he would want to own and I will make every effort to trade in the present vehicle for the Elantra Sport Terms and conditions of this transaction would be discussed and determined at that timeRespectfully, John C***