Hyundai of Long Island City

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Correction, I recieved the check January [redacted] after continuously calling and complainingIt was known that I lost my card because I lost it the day that I purchased the vehicleI used a different card when I deposited the extra $1,and was told that I was going to recieve my refund on that cardDays after me calling several times because I never recieved my refund, they realized that they weren't able to return it on the card and cut me a check (which is still unprofessional)Either way it was a hassle for me to recieve my refund and they let me leave with a car that didn't have a loan approvalVery unorganized and unprofessional In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

A check has been issued and mailed to this customer. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, the Dealership in which I leased from and returned the car to, is saying "*** *** ***", Hyundai Finance says "*** *** ** *** ** *** *** ***The consumer is frustrated,and upset The finance company did not say, "*** *** *** **" it was the dealership The dealership has in the past taken care of these issues What I want is for the dealership to step in, talk to their contacts in Finance, settle it and retain me as a customer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In an effort to rectify this as quickly as possible we feel we have met *** ***' concernsThe refund was made and the check has been cashedI believe that this is a closed caseRespectfully, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern,*** *** has performed or at the least had his car diagnosed for service work here at Hyundai LIC. *** *** provided us with his name, address and phone number negating the DNC rule. We are always looking out for our clients whether they perform services here or
not by communicating promotions, discounts or manufacturer campaigns/recalls. *** *** can opt out on line to assure his removal from our contact lists. We will at that time be unable to communicate any safety issues or related concerns with him until a visit to the dealership. Respectfully, John C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: MrC*** of Hyundai LIC is only correct in that I have had service work performed at Hyundai LIC. Hyundai LIC insisted that I provide them with my phone number so they could contact me when service to my auto was completed that day.I hesitantly provided Hyundai LIC with my phone number “under the condition” that they NEVER call me “other than the day of service for ANY reason”I repeated this to the clerk saying to her, “No sales call, no promotions, no contact, EVER” and then asked if she understoodShe laughed and said, “yes, I understand… I assure you that you won’t receive any calls”Once service to my auto was completed that day, I instructed the office manager to “delete my number and contact information from their files before I left to ensure no contact”month later I received a sales callI advised the sales person AGAIN, “delete my number from the filesNo more calls, EVER.” The sales person called back the same day berating me and saying, “you don’t understand, we want to give you cash for your car.” Again, I pointedly advised him “that neither he or anyone else from Hyundai LIC are ever to call again.” and hung up on himI received several calls the next day before finally calling a manager to complain of harassment and advised that I would never do business of any kind with them ever againI also again requested the removal of any and all of my contact information while also repeating my request to not be contactedThe manager assured me that she would remove my contact information and that I would not be contacted again. months later, the calls started again. MrC***’s attempt to disguise Hyundai LIC’s bullying sales tactics as concern for his clients is clearly a misrepresentation of the factsIn fact, when there was a recall for my specific auto, it was the one time that Hyundai LIC “didn’t” call meI instead learned of the recall from a local mechanic, which I then verified through the NHTSA website (not Hyundai LIC). MrC*** and Hyundai LIC’s concern about safety issues is notably listed at the “bottom” of his response, which shows where he and Hyundai LIC’s priorities really are“Never” has anyone at Hyundai LIC mentioned that I needed to “opt out” on their website to stop communications during the numerous times I’ve requested my contact information removedI was just repeatedly promised that they would do so. Also, the DNC rule is “NOT negated” as I requested that my contact information be removed before I even left Hyundai LIC on the original day of service in addition to the numerous times afterIn fact, I believe it is a further breach of the law to continue contacting someone after they have requested removal of their contact information or advised against communicationHyundai LIC has repeatedly and blatantly breached this lawMrC***’s response is not satisfactory and perhaps he should investigate why his employees have taken the actions they have.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern, Please have *** *** contact me directly to discuss and remedy her complaint.###-###-#### Respectfully, John C***

I spoke with *** *** on the phone to offer some clarity to the lease agreementHe expressed that he would review the agreement and further discuss with me if necessaryRespectfully *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Correction, I recieved the check January *** after continuously calling and complainingIt was known that I lost my card because I lost it the day that I purchased the vehicleI used a different card when I deposited the extra $1,and was told that I was going to recieve my refund on that cardDays after me calling several times because I never recieved my refund, they realized that they weren't able to return it on the card and cut me a check (which is still unprofessional)Either way it was a hassle for me to recieve my refund and they let me leave with a car that didn't have a loan approvalVery unorganized and unprofessional.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To
whom it may concern,
*** *** has a
set of mud guards that have been ordered and in inventory since
the last week of JulyThere may have been a misunderstanding regarding the
parts, due to the early release of the model*** *** has a service
appointment for Saturday 08/**/to install the mud guardsAs for the
maintenance program, *** *** is set up in our service computer system to
receive his scheduled services performed for year at no chargeI believe
this matter has been resolved and I do appreciate your effort to assist in
this
Respectfully,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
Sincerely,
*** ***

A full refund has been made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
II still have not received my refundIt has not been processed, my card has not been refundedThey sent me "proof" in the form of a picture of a sheet of paper dated several days after I first requested and was promised a refundI check my credit card statement several times a day and have not gotten any notification that they actually processed the refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern,*** *** has been to the dealership to discuss the upgradesIn response to *** *** concerns the dealership is trying to accommodate the upgrades that *** *** is requestingThe vehicle that he is choosing is a special ordered carIt is the plug in versionThere is also a possibility that he would reconsider and choose something easier to acquireWe are still in discussions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I do acknowledge that I have recently received a check for the sales tax effect included the the lease related to the optional service contracts I will not be pursuing any further action so you can consider the case closed I can not comment on whether the dealership can request reimbursement for the sales tax from NYS Dept of Finance.
Sincerely,
*** ***

*** *** a refund was doneA receipt of refund to the CC was provided to the clientI know of no other way to conclude with the client to meet satisfactory results. Respectfully,John C***

To whom it may concern, a refund was processed and a receipt is attached. A day refund policy is clearly posted in the dealership showroom