Hyundai of Long Island City

These people were horrible. As soon as they sold me the car they did not want to know me and did not want to help me and kept lying repeatedly and dodging my calls. They pushed me into getting a warranty and when I tried to cancel it it went on for months and months of me paying for nothing while they scammed me. They are disgusting and they rob people-- do not buy from this place!!

To whom it may concern, It was my understanding from my phone conversation with [redacted] that he would drop his complaint upon receipt of the tax reimbursement, a reimbursement that will not be returned to me by the State of NY. I know that that reimbursement was made and not yet confirmed by [redacted]. Respectfully, [redacted]

I spoke with [redacted] on the phone to offer some clarity to the lease agreement. He expressed that he would review the agreement and further discuss with me if necessary. ...

Respectfully [redacted]

This dealership has an awful service department. I originally went somewhere else to get an alignment and they sent me to the dealership right away to fix a wheel bearing issue ( covered under warranty). The wheel bearings were so bad, the mechanic was afraid to drive my car. I had recently gotten an oil change at Hyundai of Long Island City (less than a month prior) who claims to have done a 5 point inspection on my car, and 2 months prior to the oil change, I had about $1000 worth of work done on the car, so I didn't understand why my car was in such terrible shape. The dealer had me waiting for my car for 2 days because at the dealership, they don't carry any parts that a car might need. Izzy ( service manager) had to order parts on 2 occasions. Izzy then proceeded to tell me that I needed to change my brakes and rotors which would cost me well over $500. Again, within the last 3 months, my car has been at the dealership twice, and no one mentioned any issues with the brake pads. I asked him to just change the wheel bearings which are covered under warranty and not touch anything else on the car. I brought my car back to the original place to perform the alignment who said my breaks are more than fine, they still have half a pad, and the rotors are perfect. There's no need to do any of that work on the car. The dealership tried to scam me for services I did not need, and continuously lied to me about what needed to be performed on my car.

Dear [redacted]  our dealership entered a tentative agreement to purchase the car from [redacted].  As part of our assurance to afford the dealership that the vehicle is safe and roadworthy the vehicle goes through a proper inspection. Our policy as was explained to [redacted]...

[redacted] was that because it was a Saturday afternoon and the service dept. wasn't open to do a proper rack inspection on the car to determine the extent of the accidents that the vehicle was in.    We acknowledge the existing cosmetic damage obvious on the car though the car fax was clean it was evident that there were multiple repairs done in the past.  Our technician examined the car on Monday morning and found the vehicle had structural repairs done at one time and we decided to pass on the purchase.

As the Dealer of Hyundai of Long Island City I was never contacted by [redacted]. I did communicate with a customer service rep. from Hyundai Corporate about [redacted]' concern about the sunroof being a safety feature he attested to in his complaint. Hyundai does not, nor does any OEM, list a sunroof as...

a safety feature, generally listed as a convenience feature. After speaking with the sales rep. who is product certified by Hyundai as a requirement, discussed many options and safety features with [redacted] both during the presentation and at the point of delivery as we do with all sales, only to conclude that budget was a factor in the purchasing decision. A few days passed between the day [redacted] took possession of the Sonata and the call about the sunroof, which was later determined that it was a request that [redacted] wanted the sunroof feature. [redacted] was not present during the sale of the new car which may lend to some of the confusion. We strive to be as accommodating and true to a professional and honest standard to all our clients. We cann ot always be aware of multiple decisions the clients do not disclose to us. Respectfully, John C[redacted]

[redacted] received his refund in full along with a refund receipt and an email acknowledgement. Respectfully, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Correction, I recieved the check January [redacted] after continuously calling and complaining. It was known that I lost my card because I lost it the day that I purchased the vehicle. I used a different card when I deposited the extra $1,000 and was told that I was going to recieve my refund on that card. Days after me calling several times because I never recieved my refund, they realized that they weren't able to return it on the card and cut me a check (which is still unprofessional). Either way it was a hassle for me to recieve my refund and they let me leave with a car that didn't have a loan approval. Very unorganized and unprofessional. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have spoken with [redacted] and have scheduled a Monday morning meeting with him to further discuss alternative agreeable solutions. Respectfully, John C[redacted]

There is an apparent problem with the 2016 Hyundai Tucson that Hyundai manufacturer is aware of and is making every effort to repair. Our service dept. is working very closely with Hyundai to determine the final outcome. Results are still pending. We will continue to keep [redacted] informed. ...

Respectfully, [redacted]

o whom it may concern,  my discussion with [redacted] on 1/**/17 was to come to an understanding on the transaction for the vehicle that [redacted] presently has.  Part of our discussion was that the vehicle in which he would prefer to own has not been manufactured yet and could be available in the spring of 2017.  Upon its arrival to the dealership I will contact [redacted] to assure that the new Elantra Sport is precisely what he would want to own and I will make every effort to trade in the present vehicle for the Elantra Sport.  Terms and conditions of this transaction would be discussed and determined at that time. Respectfully, John C[redacted]