Hyundai of Long Island City

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

From the text message I received it states that the finance manager Brandon told the sales person Jay to contact me in regards to the $500 for him getting me a  deal not for him to make my payments lower,I told Brandon I was not putting money down when I signed my contract.Brandon signed me up for protection plans I didn't even need,when I signed the contract he said that the car came with the all this different protection plans I didn't know I was going to be paying for almost $5,000 worth of protection plans it states everything in the contract.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[Your Answer Here]
I regret to have to reject the business offer as I have not received the refund since the package that Hyundai of Long Island City sent to me was never delivered. I contacted [redacted] on March *, 2016 about this and [redacted] started a "Lost Package Investigation". I copied and pasted the tracking history from the [redacted] website below...
[redacted]
[redacted] Tracking Number:[redacted]
I also called Hyundai of Long Island City on Monday 3/*/2016 and left a message telling them the above facts.
Thank you, [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted] is experiencing a problem with Hyundai Motor Finance not Hyundai of Long Island City.  As part of our agreement with [redacted] we met our obligation by satisfying the balance of the lease and forwarded a full amount to Hyundai Motor Finance.  [redacted]'...

statement reflects the payments were received and applied.  The problem in question is unrelated to fees for termination but relating to deficiency in the sale of the vehicle at the auction.  Hyundai Motor Finance is saying that there is an adjustment between what the vehicle sold for at the auction and the predetermined residual value set at the inception of the lease.  This left a 700+ dollar difference.  A result that is unforeseeable to us and definitely to be discussed with Hyundai Motor Finance.  I will always make myself available to assist our clients as best as possible and will in this matter.  Hyundai Of Long Island City is in no way obligated or held liable for this cost. Respectfully, [redacted]

To whom it may concern, after careful review of [redacted]' transaction it is disclosed as a lease purchase of $23,000. [redacted] payments are 369. x 36 mo. which equals $13284. plus the deferred...

residual value of $12556. for a total of $25840 including tax, depreciation and interest. [redacted] received a very fair transaction. A $250. per month lease would of required a $5000 contribution from [redacted]. Respectfully, John C[redacted]

At the time this customers concern was being overlooked the refund was already in process. At this time [redacted] should of received his full refund. Respectfully, John c[redacted]

Revdex.com:At this time, I have not been contacted by Hyundai of Long Island City regarding complaint ID [redacted].Sincerely,
[redacted]

At this time, no one from Hyundai seems to offer me any solution or help. Today I called the department of Consumer Affairs to followed up in regards to my  pending case #: [redacted] with the dealership of Long Island City. The person on the phone told me that the reason they haven't contact me or do anything about it, is because the dealership is not responding or giving them any type of feedback. Also, I emailed Mr. Bryan R[redacted] the General Sales Manager at the Long Island city of queens dealership, with all my information and my case. I haven't hear anything from him at all; no phone call, no email. The person I spoke with on the phone today, advised me to call the department of motor finance from Hyun dai to see if they can maybe help me. The person from the motor finance department just told me that they cannot do anything for me, to go back to the dealer and deal directly  with higher person that may be able to help me. At this point I don't know what else to do. It seems to me that everybody is washing their hands and no one wants to be liable or take responsability. I'm just looking for other options or solutions at this time, but it seems to me that they want me to stay with a car I never requested. If this is the case that they want me to stay with this car, the least they can do for me is lower my monthly payment and change my contract to 3 years instead of 4 years that I never wanted.

It is my understanding that [redacted] received the original window sticker upon picking up of his new leased vehicle. Additionally at his request a copy was generated and forwarded to both him via email and to his insurance company via fax. Respectfully, [redacted]

Mr. Manuel C[redacted], Sales Manager, Hyundai of Long Island City, called and apologized to [redacted] for the acts of unprofessionalism he experienced:  rudeness and poor customer service.  We have reached an amicable solution to this matter in which the customer expressed satisfaction.

[redacted] refund was promptly returned on January [redacted] 2016 in the form of a check. The original refund was to be issued on her credit card as would be the normal arrangement when a credit card was used for the deposit. Unbeknown to us was that [redacted] lost her card and was issued a new one which...

did not correspond with the card on file. We issued a check in which she has received and cashed. Respectfully, John C[redacted]

To whom it may concern,During the NYS inspection process the initial inspection failed.  The monitors needed resetting (not the mileage that was indicated in the complaint) the resetting requires a drive cycle until cleared.  It was explained to the client and was reimbursed for the fuel...

used.  The attached docs will verify the mileage driven, the explanation for that mileage driven along with the first failed attempt at completing the NYSI.   If there is any additional information needed please feel free to contact me. Respectfully, John C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Dear Sir/Madam, First of all nobody called me that I took wrong car. Because I purchased black Hyundai, and I took my own car, then They realized that they put wrong vin number which is belong to Base model ! second, If I totally satisfied that day, Why I REFUSED to get silver base model car ?? And met silver Hyundai is still dealer's garage... I wanted my own Black car, but They pushed me to get Silver car.. They waited me there for 8 hours, then I took [redacted] ! I still have [redacted] ticket to get back my home in New Jersey ! Could MR. J[redacted] please explain this ? If I satisfied , Why my I refused to get my silver ??? Third, If they called me and look after me for WEEKS , when I go to regular service, Why they did not get my car right away ? I took care of my service, and when I ask the guy for extra key, they couldnt find the extra key, and then they realized that they put wrong vin number ? They realized at that moment ? They are lying ! I went to there, I talked with one more person, They waited me over here another hour. I couldn't even reached their manager !! Thats how I satisfied with their service ? I already complain with Consumer Affairs, Revdex.com , Hyundai USA , and all other platform... I do not have a car now ... What do they mean I am satisfied. They are crazy if they think I am so happy with this situation. They charged me one more payment, I dont have car , and I am paying monthly payment ! And according to Mr. J[redacted], I am spot happy with this situation, I am fully satisfied with my wife, my son and with my daughter !!! They are doing this to me because I can't speak English very well ? Because I dont have enough money to fight with Hyundai ???? I am sorry for my language, but Mr. J[redacted]'s response is not acceptable, and ridiculous ! Looks like with this answer, they dont even care, he doesn't even know that I refused to take their car !! Really !!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,Carefully reviewing [redacted] agreement with us shows that her 2011 Sonata was traded in for the 2015 Sonata as recorded on all of the contracts. There was a payoff balance owed to Santander Bank that was in fact paid and satisfied by us. [redacted] has received her letter of...

satisfaction from Santander and has also received her account statement from Hyundai Finance, all in the appropriate time as is with all accounts and finance contracts. As for the $500 in question, that additional down payment would of assisted in [redacted] achieving a lower payment based on Hyundai' programs geared towards money down. In this case [redacted] went with the zero down option.Respectfully,John C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 16.0px Baskerville; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} While I am satisfied that Mr. C[redacted] has finally removed my contact information I would like to again point out the inconsistency of his responses. The reason this dialogue has been ongoing is because Mr. C[redacted]’s previous response stated that I had not opted out, now he’s saying I was removed immediately after my request. Not True. My first request was in person at the dealership and my first complaint here was met with resistance which brings me to my next point that he still refuses to address. His staff and managers repeatedly lied to me about removing my information both in person and on the phone. He has not addressed this in any manner or offered to investigate the situation. This is either a case of mismanagement or it is dealership policy to ignore the removal request which only took place after my last email. The only calls I have ever received from the dealership have been sales calls. Nothing about safety or recalls. I would like for myself and anyone else who has dealt with this company to know that concerns about communication are taken seriously. If we don’t want calls, that means STOP. If we want our contact information removed, REMOVE IT IMMEDIATELY. Mr. C[redacted]’s continued unwillingness to state that he will investigate the untruthful statements by members of his staff remains a disappointment. As for name calling, he must have misread the email. I stated Mr. C[redacted]'s responses show his ignorance... meaning he ignores some complaints,this is a fact. He has refused to address his employees inaction. His employees have also been negligent. That is not name calling. Negligent means remiss, irresponsible or inattentive. This exactly describes how his employees response to my request of contact removal was handled. Please address this with your employees. If they had done this, there would be no complaint in the first place. Mr. C[redacted] seems unwilling to address this or accept that there was problem here.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern, after careful review of [redacted]' transaction it is disclosed as a lease purchase of $23,000. [redacted] payments are 369. x 36 mo. which equals $13284. plus the deferred residual value of $12556. for a total of $25840 including tax, depreciation and interest. [redacted]...

received a very fair transaction. A $250. per month lease would of required a $5000 contribution from [redacted]. Respectfully, John C[redacted]

To whom it may concern, Please have [redacted] contact me directly to discuss and remedy her complaint. ###-###-#### Respectfully, John C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you for your help. I am sure that they would not have complied with my refund request if not for you. Sincerely,
[redacted]

To whom it may concern,Carefully reviewing [redacted] agreement with us shows that her 2011 Sonata was traded in for the 2015 Sonata as recorded on all of the contracts. There was a payoff balance owed to Santander Bank that was in fact paid and satisfied by us. [redacted] has received her...

letter of satisfaction from Santander and has also received her account statement from Hyundai Finance, all in the appropriate time as is with all accounts and finance contracts. As for the $500 in question, that additional down payment would of assisted in [redacted] achieving a lower payment based on Hyundai' programs geared towards money down. In this case [redacted] went with the zero down option.Respectfully,John C[redacted]

A cancellation has been processed in the past 30 days. The completion of cancellation and reimbursement is 4-6 weeks. We should be seeing a reimbursement in less than 2 weeks and applied to Mr. Leary account. Respectfully,[redacted]

At this time, I have been contacted directly by Hyundai of Long Island City regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 Mr. C[redacted] stated they would pay $400 off the bill and when that happens we have reached a...

resolution.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]