Hyundai of Long Island City

On Thursday February *** I sat with Olga and came to an agreement that we would repair the bumper damage on the new car at no charge and assist her with her payments on the new car until she can resolve some personal circumstances and re-establish her creditWe look forward to assisting her
in the future as wellRespectfully, John C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I appreciate the prompt response But I leased the car from the dealership, I returned the car to the dealership They told me I would not be receive bills for any return lease fees I did not give the car to the auction They didn't tell me when I returned the car that it was going to auction The finance company told me that the dealership usually picks up that fee as it's was the car from the dealer How easy is it for the dealership to say they are not liable I'm not a first time leaser This has never happened before My family leases cars NO ONE has gotten a bill from the finance company for the difference on what the dealership perceives the cost of a car should be years later and then expects the consumer to pay the difference and then re-lease from the dealership again Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

After
Speaking with *** *** here at
the dealershipWe agreed that there were a
few misunderstandings regarding the transaction with respect to the change of
vehicle from the to the due to budgetThe free maintenance only
applied to a lease not a purchaseThe books for the car included the spare key
were misplaced, both the books and the spare key were found and given to *** *** a few days laterThe free gas for years was an error by *** ***
in his complaint explanation, he was provided with a full tank of gas at the
conclusion of his transactionI believe all matters with *** *** are
resolved
Respectfully,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
From the text message I received it states that the finance manager Brandon told the sales person Jay to contact me in regards to the $for him getting me a deal not for him to make my payments lower,I told Brandon I was not putting money down when I signed my contract.Brandon signed me up for protection plans I didn't even need,when I signed the contract he said that the car came with the all this different protection plans I didn't know I was going to be paying for almost $5,worth of protection plans it states everything in the contract.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern, as of 02/**/a refund of $was sent to *** *** in full satisfaction of contract cancellationsRespectfully, *** ***

To whom it may concern,The vehicle *** *** is presently in possession of is the vehicle that he purchased, insured and contracted for. The vehicle he took home the day of the transaction was given to him in error. We were looking for the car he took home for a few weeks after a
physical inventory was conducted and discovered the vehicle in *** *** possession was the missing car. We contacted *** *** and informed him that the vehicle he took home was given to him accidently by a staff on the porter team and his car is in storage awaiting an exchange. *** *** arrived was explained the error, he understood and agreed after verifying the differences in the cars vin numbers that he was not in the car he purchased. ** *** left satisfied and understanding of the error. If there is any additional assistance needed in resolving this matter I will be available at all times. Respectfully, J*** C***

Dear *** ***, we were able to sit and discuss with *** ** the way the deal was structured. ** ** was informed prior to review of the bank approval that it was a either or program for rebates or zero finance. *** ** wanted zero percent financing and did not get
approval for the zero percent and was given the rebates instead. The warranty package was offered and accepted by *** ** and later declined and cancelled. We needed to clear up the rebate -v- zero percent first in order to cancel the warranty package to avoid further confusion. We have started the cancellation process and *** ** will see an adjustment to his principle balance owed on his auto loan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
Hyundai of long island city NEVER issued a refundI had to go through CHASE BANK and file a dispute for the transactionFederal law allows the merchant days to issue the refundI had to wait days for CHASE BANK to refund me the moneyHyundai of long island city did absolutely nothingTerrible dealership, unethical business and liars.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear [redacted],Allthough it is not a dealers requirement or obligation to forward docs to the insured carrier it is done more of a courtesy.  We provide the customer with all their documentation to forward on they're own behalf.  I am not aware of regulations requiring a photo inspection on...

a new vehicle purchased.  If that being the case [redacted] was informed to do that. Was that done? Additionally it has been 9 months since the purchase date and the date of the accident. [redacted] would have received numerous requests from his carrier as well as a confirmed adjustment to his policy by his carrier reducing coverage and a reduction in premium. The insurance company is also obligated to the lien holder to inform them of the lack of coverage sufficient to protect the collateral prompting correspondence from the lien holder.  We can not be held responsible nor liable for what is clearly not our fault.  Respectfully,John C[redacted]

[redacted] refund was promptly returned on January [redacted] 2016 in the form of a check. The original refund was to be issued on her credit card as would be the normal arrangement when a credit card was...

used for the deposit. Unbeknown to us was that [redacted] lost her card and was issued a new one which did not correspond with the card on file. We issued a check in which she has received and cashed. Respectfully, John C[redacted]

To whom it may concern,  after reading [redacted] complaint and having a discussion with the sales rep regarding the concerns expressed by [redacted].  There are a few key factors that are a bit confusing.  The Elantra Sport may not be available until the spring or summer of 2017, even...

if they do release it.  Being aware of this [redacted] had a decision to make,  wait or consider another car.  Mohammed did offer [redacted] the next best option in order to stay within the budget discussed.  The new car does have more equipment and at a similar price point than the Sonata that he presently has.  Additionally the down payment this time was substantially less than the first purchase making it impossible to maintain the similar monthly payment, as well as the remaining 22 payments of negative equity that was to be factored in.  Under the circumstances I believe Mohammed did the best he could with the parameters set by [redacted].  Respectfully, John C[redacted]

To whom it may concern,  we will make every effort to eliminate [redacted] from our business list as soon as possible. This may take time due to the process to eliminate moves rather slowly.  We will also contact [redacted] to OPT-OUT in the opt out section provided in our digital...

advertising which will remove her immediately. Respectfully, John C[redacted]

Revdex.com:I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
After numerous attempts (approximately 10-12) to get a copy of the window sticker,  I did receive it and forwarded it to my insurance company.  However, I did not receive the original sticker when I took possession of the leased SUV.  The salesman advised me that the original sticker was in the back seat.  I checked and could not locate it.I am now pursuing answers to questions regarding details of several numbers and optional service contracts on the lease agreement.  I finally (after 4 attempts) have been able to schedule a meeting with the Finance manager on Friday, 10/*/15 when he returns from vacation.  Regards,[redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,
[redacted]

What [redacted] is experiencing is part of a practice by Hyundai Motor Finance as well as most lenders.  We would like nothing more than to assist in resolving this issue and to retain [redacted] as a valued customer.  Again we've met our obligations and agreements to [redacted] and have no control over the bill she's received.   It can be beneficial if [redacted] concerns were directed towards HMF and not the dealer. The HMF division will listen to her more than listening to us and quite frankly achieve satisfaction that only they can provide.  If in fact [redacted] would like me to further intervene I would need contact info on the representative she dealt with that said " [redacted] [redacted]".  Respectfully, John C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The refund was processed, far outside of the time frame initially insisted on by the business. Only after calling multiple times a day for a week and informing them that I had filed a formal complaint did the business finally cede a refund. 
Sincerely,
[redacted]

On Thursday February [redacted] 2016 I sat with Olga and came to an agreement that we would repair the bumper damage on the new car at no charge and assist her with her payments on the new car until she...

can resolve some personal circumstances and re-establish her credit. We look forward to assisting her in the future as well. Respectfully, John C[redacted]

Dear [redacted],  can you please have [redacted] refrain from the name calling and the disrespectfully conversations he has taken with our staff for no apparent reason considering he has been dealing with myself and your office.  [redacted] has been removed from our system immediately after his request and by understanding and acknowledging that any future communication regarding his vehicle will cease.  Please inform him of this.  I hope that this matter is resolved and closed.    Respectfully, John C[redacted]