Icon Health and Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the promised refund to my credit card today.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because it is now Friday November 25th, another 7 to 10 days after they've told me my refund was processing for the third time and I have still not received the full refund. On Oct 27 there was a credit of $543, but the charge for the treadmill was 1895.37 and the order was cancelled four days later before I ever received the treadmill.  I've now been told 3 times back to back that my full refund was processing and to wait 7 to 10 days for it to show up on my Fortiva account and it still has not. Not only that, but because they've waited an entire month and a half now to process anything, I've been forced to make a $105 payment on a treadmill that I do not possess with money that  I don't have to waste. AND Fortiva has charged me a $41 interest fee on a purchase that was supposed to be no interest for 12 months and on an account that was set up through Nordictrack. It still advertises 12 months no interest on the website and even asked the sales person when I made the original purchase if it was in fact no interest and was guaranteed that it was. So, not only do I not have my 1895.37, but I'm out an additional $146. I have included the latest statement.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].
They can reach me anytime at ###-###-####. Otherwise I've tried calling their customer service line 8-10 times, with a hold of 30-45 minutes with no pickup. Also all emails there go unanswered.If they could call me would be greatly appreciated. We have also sent a FED-EX for 3/18/16 delivery for refund request and signature of acceptance.
[redacted] ###-###-####

Complaint: [redacted]
I am rejecting this response because:I still have not received the product.  When I have it, it is set up and working I will accept.
Sincerely,
[redacted]

Dear [redacted],I am sorry for how our customer service handled your call. I do see you spoke with returns today. Looks like we are doing a full refund for you. If you need anything else please let us know.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The comapny has agreed to refund my purchase price.    I awiat payment and will let the Revdex.com know if it does not arrive.
Sincerely,
[redacted]

Complaint: [redacted]
The Treadmill is registered in my Husband's name:[redacted]@gmail.com 
Sincerely,
[redacted]

Dear  [redacted], I am sorry that our delivery team, did not do their jobs. I have issued a credit to your account for that. Unfortunately we cannot reimburse you for paying a different company to assemble.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However, I would like to note that the company REFUSED to move forward on my request until AFTER I informed them that I was filing a complaint with the Revdex.com.  They had been stalling and dragging their feet for TWO months.  Yesterday was the first move forward in a month.  The previous message from them was telling me to go take more pictures and get back to them.  I do accept their response, but with the utmost amount of frustration. 
Sincerely,
Marc R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received the additional $150 owed and have now be refunded in full. Thank you for helping me resolve.
Sincerely,
[redacted]

[redacted],I do apologize for how long this is taking. I just called you, unfortunately you were busy. I talked to the returns dept. and they state the money should go back to those cards. Do you still have them? if so can you check the balance. Give me call back at [redacted], or let me know through here. I want to get your money back for you. So please let me know.

Complaint: [redacted]
I am rejecting this response because:  While yes, I finally did receive most of the refund, I am requesting that I get the full refund which includes the $249.00 assembly fee. I realize that initially this was non-refundable, however due to the extreme inconvenience, to put it mildly, that nordic track has put me through for the past FOUR months literally from the day I placed my order and they double charged me, hence putting me over my credit card limit, I am asking for the $249.00 back as well. The white glove assembly fee, implied prompt and easy service. It was neither. I also spoke with both nordic track and the local delivery co. that they used and requested the men wear shoe covers in my house. I was assured they always do. Meanwhile, NONE of the FIVE delivery teams that came had any, and I was forced to go out and purchase my own for them to use. The service was inconvenient, never once called me to schedule delivery or pick up as I was promised they would do, never brought shoe covers as promised, and left my original installation missing a few screws that I was told "were not really necessary anyway." This service was a joke and I intend to fight for the remainder of my refund. Thank you.
Sincerely,
[redacted]

Dear [redacted],  I want to apologize for the difficulty that you have had with our company while trying to get a refund. Your account shows that the two credits that you stated on your complaint have been released from our company on 2/22/18 and sent back to TD Bank. It...

can take up to 5 business days for TD bank to reflect the change, I would suggest contacting them directly to verify that you will not receive any bills in the future.

Dear [redacted], I am sorry you haven't been able to get of Justin. I am going to have him call you. Please give me the best time to contact you. I will have him call you also when he gets in.

Dear [redacted], I want to apologize for the poor experience that you have had with our company. A full refund has been issued for your purchase (reference #[redacted]) please allow 30 days for this to reflect back onto your account.As for the machine, unfortunately we do not have anyone...

available in your area to pick it up so you will be responsible for the disposal of it. All warranty has been voided.

Dear [redacted],I apologize for the frustrations we have gave you. I was going over you account. It looks like you are going through a PR and need to finish. I am going to have a rep call you and get this resolved for you. Please expect a call today or tomorrow. Yet again I am sorry for the...

delays.

Dear [redacted], I apologize that you have not receive your refund yet. I have looked into the refund, and it looks liked it cleared us the 18th. So it should be in your bank account any day. If you do see it by Friday please let me know thanks.

Dear [redacted], I want to apologize for the lack of software on your machine. I have order for a full refund, in the fastest manner. You should see you refund within 5 business days. If you need anymore help please let  me know.

Dear [redacted],I apologize that you have not received your credit. I am getting a refund submitted as "hot". This means it  should be in your account by the end of the week. I am sorry that we haven't gotten this taken care of for you.

Dear [redacted],I have put in a credit request of the amount of  57.16. You should see the amount credited within a few days. I apologize this has happened.