Icon Health and Fitness

Dear [redacted], I am sorry you haven't been able to get a hold of returns. I have been told they have spoken to you and they have setup a return for you. If the haven't please let me know.

Complaint: [redacted]
I am rejecting this response because:I finally received the parts and was contacted by the service tech company last week Friday.  They are unable to come out to do the repairs until Friday March 25, 2016.  I don't even know what to tell you.  By the time the repair is done, and if that even resolves the issues, our machine will have been out of service now for 8 LONG weeks!!!  I am BEYOND FED UP.  Like I said before this is our MAIN source of exercise.  You are messing with our health.  I looked forward to using this machine through out my pregnancy but instead 8 LONG weeks it has been out of use.  You guys just do NOT get it.  Well maybe you do and that it is you obviously just do NOT care about your customers.  I will be contacting Costco.com today to see what our options are for getting this piece of junk returned as well as speaking with their higher ups regarding the very poor and pathetic service and responses I have received from your company.  
Sincerely,
[redacted]

Dear [redacted], I want to apologize for how long the part is taking, I have been informed the part will ship by next Friday. I increased the shipping for the part as well. If you do not get an email of it shipping let me know.

Dear Mr. [redacted], I am sorry the workouts are not on your machine. I have been informed the update for them comes out on the 9th. Run an update on your console, on Tuesday. They should be there, if they are not please let me know.

Dear [redacted], I want to apologize for all the issues you have with your machine. I have approved for a Product Resolution. This will provide you with the ability with a refund or replacement. You will receive and email with information how to do this. You should see the email no longer...

than a couple of days. Please let me know if you don't.

Dear [redacted],I do apologize for the delay in your product. I have tracked your shipment and it says it out for delivery.  If you go to [redacted], and use this # [redacted]. Please let me know if you receive it today or not.

Dear [redacted],  I apologize that we failed to get the watch to you for Christmas. I see you talked to Kerri today. She has ordered a replacement one for you. I also see she did a 10% credit to you. I do apologize that it was lost during shipping.

Hello,I received the following message and a couple of questions as I am very concerned about placing another order since this will be my third order.I apologize for the time it has taken to get your machine shipped to you. I looked in to it further and the shipping company says it was damaged during shipping. So I can do two things for you. I can do a refund or I can reorder a machine for you. For the inconvenience I can upgrade your unit to the 2450 commercial.1.   
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted], I apologize for the time it has taken to get your machine fixed. I see the tech is coming today to fix the unit. Please let me know how this repair goes. If it gets fixed I can then restart your warranty and iifit. Please let me know If you need anything else as well.

Customer Received a Refund in 4.29.16 With no Fees

Dear [redacted], I apologize that we failed to get you your machine. I spoke to billings to have them contact you. They have told me they have reordered the unit. Please let me know if you need anything else.

Dear [redacted],I want to start off by apologizing for our long hold time, unfortunately it is our busiest time of the year. After reviewing your account, a full refund has been issued (reference number [redacted]).

Dear [redacted],I apologize that you haven't been contact yet by service. I have contacted my service rep and this has been escalated for you to be contacted. You should hear from him some time early next week. The company will be call Tomes Handyman. Let me know when you get contact. Thanks

We apologize for your frustrations regarding this issue. We have submitted your file to our Product Resolution Department who will be emailing you further instruction on your option of replacement. Thank you.

Complaint: [redacted]
I am rejecting...

this response because: I have checked repeatedly in the last 6 days including a 20 minute phone call today with the pro form financing company and the account is not at a zero balance. The balance is $220.07 which includes a $27 late fee since I didn't pay the bill.  The original bill was $1304 and only $1110.93 has been refunded even though the business response said the account balance was $0.  Nothing short of the balance cleared and the account closed is acceptable.
Sincerely,
[redacted]

Dear MR. [redacted],I apologize the hold times have been high. I can have representative from our returns dept. contact you. They will be able to accommodate your requests. Which is the best time to contact you? Also which is the best # to contact you by?

Hello [redacted],  I have gotten in contact with the delivery company and unfortunately they have informed me that your machine has been lost. At this time, I can either go ahead and get a new machine ordered for you, or issue a full refund. Please let us know what you would like to do.

Dear [redacted], I want to apologize for all the issues we have caused. I had an agent reach out to you today. I was told they left you a message. Please give us a call back so we can get your issue resolved.

Dear [redacted],I apologize for the inconvenience we have put you through. If you would send me a list of all the parts you need  I ill order them ASAP. I see a tech has contacted you today as well.

Dear [redacted]  I am sorry you haven't seen the extra 150. It says completed on my end, you should see it in your account, Please look again and let me know if you have it.