Icon Health and Fitness

Revdex.com:The business offered the deadline of 10/19/17 to have machine delivered to me, and I will wait since I have been eating for 6 weeks already. The equipment is a gift to my daughter. Thank you 
Sincerely,
[redacted]

Dear [redacted], I do want apologize for that we failed to get you your machine. I am also sorry for the hold times, this is the busiest time of the year. I can cancel your order if you want, just verify it for me. Or if you still want your unit I can personally track, and make sure you get...

it. I might be able to give a discount plus the assembly for free.

Dear [redacted], I am sorry our all queue is so long. I have placed a full refund for you. You should see it within 14 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I would like to know what additional documentation should I request to ensure I do not get asked or charged for this machine in the future or will this case and email provide me legal means to provide the needed proof in the future should a conflict occur? 
Sincerely,
[redacted]

Dear Mr. [redacted],I want to apologize for the poor experience that you have had while attempting to get your refund. A full refund has been issued ($951.31) and cleared through our system on 3/20/18, please allow 3-5 business days for this to reflect back onto your TD Bank...

account.

On January 25, 2016 I...

received the following correspondence from the company:I apologize for the delay in getting a response. Has you machine been delivered and assembled. I see you spoke to someone about this. Please let me know what the status is on this. If it hasn't I will make this #1 priority and get this resolved.I have spoken to someone about the machine, that is true, but I still have NOT had anyone contact me concerning a time to deliver and set up the machine. So, please do make this your number one priority as promised!!Complaint: [redacted]
I am rejecting this response because: 
I have spoken to someone about the machine, that is true, but I still have NOT had anyone contact me concerning a time to deliver and set up the machine. So, please do make this your number one priority as promised!!
Sincerely,
[redacted]

Dear [redacted],I apologize that has happened. We are processing the credit right now and you should see the funds this week. When your were looking at our product to you remember hitting submit? I do know we have systems in place to make sure customer know that they are going through the...

purchase. Please let me know what you can remember. This will help us find out if there is a problem in out system.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]i will not accept this offer until I physically receive this refund

Dear [redacted], I do apologize that the # the agent provided was bad. The number to call is ###-###-####, please let me know if you are able to reach them tomorrow.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The service has been far from satisfactory but it at least looks like I will get the machine.  My next treadmill certainly will not be from Icon.
Sincerely, 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 To whom this may concern:As of today 3/19/2018 I have not heard from Icon Fitness, they promised they would replace my treadmill with another one.  Therefore, I would like to re-open my case.  It has been more than 2 weeks ago.Thank you,[redacted]
Sincerely,
[redacted]

Dear [redacted],I want to apologize for all this issue's you have had with your unit. I want to get you taken care of. Unforantely I am having a hard time finding your file. What is your contact information you have registered with us. I promise once I get your file. I will have you taken care of...

immediately.

Dear [redacted], I apologize that this has happened. I have looked up the order and I have a tracking # for you. [redacted] use this at ups.com. I sincerely apologize this affected your Christmas.

Dear [redacted],We will setup service for you and no charge will happen. The warranty on the back does in fact state there can a be a trip charge. We now cover all charges for service. The reason we ask to get some info about damaged parts, is because our tech do not have parts on hand. We have several thousand different units we make. This would make it Impssoible for techincans to have all parts on hand. I can setup a tech to contact you. He will go and diagnose the unit. If parts are needed he will let us know and will give us a list of parts needed for the repair. I ask you if you want the service or are your going to return the unit. Let me know if service is requested and I will setup service.

thank you...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],I have asked Returns and they stated they have sent the email. Can you please check you email and see if It is in there. If it isn't I will talk to the them and watch them send it. If you have gotten it and still have questions let me know. Thanks

Dear [redacted],Thank you for providing me the model #. I do have good news the app has been released on the android tablets. It should work with your treadmill fine. The apple version will be out this march. For the trouble I want to give you a free year of ifit. Please provide me your ifit user name for me to add it.

Dear [redacted], I want to apologize for use failing to get you your machine. I see we are doing a full refund for you. Is there anything more we can do?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for working with me in this matter. I will reach out to the email provided if necessary.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Dear Revdex.com,          The Business did the right thing here, they gave me more than a fair discount towards a new machine; completely resolving any and all issues.  First, thank you for helping me to reach the right people at the business, and after the way they handled this complaint, they should get five at of five stars. They made me feel like a valued customer.  :-)  I remainSincerely,[redacted]
Sincerely,
[redacted]