Icon Health and Fitness

Dear [redacted], I apologize that you are not being unsubscribed. I have sent your info over to Ifit, to manually take you off the list. Please let me know if you receive any more.

Hi Kevin, I apologize for the inconveniences you have received. I have canceled the order of the PR machine. We are going to issue a credit request to refund your money. You should she a check in the mail no later than 15 days. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as a replacement machine is provided in timely fashion.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting...

this response because:Bureau, please do not assume I'm satisfied with the response received from the business until I explicitly say so. The amount paid for the equipment is significant and it took me a very long time for me to get to the point I contacted you. Now I have decided to take this all the way to the end. PLEASE DO NOT CLOSE THIS COMPLAINT. Icon Health, yes, I did speak to a technician yesterday on the phone. He is scheduled to come to my home on June 28th in order to fix my PROFORM BOSTON MARATHON 4.0 treadmill. It is not clear to me if he can do that by simply using the board you shipped to me or not. Only after that day will I be able to indicate here on this complaint log system whether the part shipped was indeed used to fix the treadmill, and that I indeed have a working piece of equipment again. Otherwise, I would like to pursue a legally binding arbitration seeking to have the full amount paid for the treadmill reimbursed to me.  Sincerely,
[redacted]

I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID [redacted],. I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaint. I have decide to pursue legally or via other avenues. 
Regards, Justin L[redacted]

Dear [redacted] , I want to apologize for the machine breaking on you. If you would send a picture of the damage to [redacted]. With the picture we can look into getting the machine fixed, replaced, or refunded.

Dear [redacted],I want to apologize for the delay in getting you your refund. I have spoken to our returns dept. We are pushing your credit through as quick as we can. You should see the credit ether the end of the week or early next week. I am sorry that this has taken so long.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I have responded back to the business with their required information on my open product resolution request and am awaiting their follow up to resolve this issue. 
Sincerely,
[redacted]

Dear [redacted], I want to apologize for the confusion over your account. I was able to find the reason you were getting charged. I have now fixed it, you should not receive anymore. If you please let me know.

Dear [redacted], I am sorry this is happening to you. Can you please email me all your contacts with Us and Sears. My email is Justin.l[redacted]@Iconfitness.com. I will hopefully get you helped.

Complaint: [redacted]
I am rejecting this response because: This has been the repeated excuse over and over again about the footrails not being in stock over two months now. Since they are stating the parts are will be delivered to me within a week, I want them to authorize a technician to come...

out here and replace both footrails free of charge. If I do not have the parts within a week, I want them to send someone to pick up this treadmill and replace it with a new treadmill that they assemble while I am present that doesn't contain broken parts. If the technician didn't come initially to fix the belt and roller, this treadmill would still be inoperable. While it is usable, it makes all kinds of noise from the vibration on the broken footrails so I am quite hesitant to keep using it for fear that something else will break or become damaged. This has been a horrendous experience and having it not resolved after two months is just inexcusable. Sorry but I feel I've been more than patient with this company. Thank you
Sincerely,
[redacted]

Dear [redacted],You should be receiving it the end of this week or start of next. If you go to NVClogistics.com and track click track shipment. Use this # [redacted]. You will be able to track it, it also gives a contact # for any questions. Let me know if you need anything else.

I apologize for the inconvenience for your issue's. I am having one of our Tech calls you. This should be able to be fixed over the phone. If it isn't we can look into getting a replacement console ASAP. Please let me know if you need further assistance.

Complaint: [redacted]
I am rejecting this response because:The response did not contain the contact information for the representative. Also, the information requested by the business was already provided in my original response to the customer service rep email. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for your help.
Sincerely,
[redacted]

Dear [redacted], I have spoken with kaylynne, and she is going to replace your unit. She has told me that you have agreed to this. Please let me know if you need anything else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As long as ICON takes action as indicated in their latest Revdex.com correspondence, I will be satisfied.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me pending they actually fix the the billing issues and I receive new documentation with the financing issues corrected.  I would prefer to speak with someone and have them reach out to me since I have tried multiple times and get no response.
Sincerely,
[redacted]

Dear [redacted],I apologize for the inconvenience we have put your through on your machine order. Have you received the refund back to you? If not let me know and I can get it put through faster for you. Please let me know if you need anything else also.