Per my previous request, I need the invoices for all services calls. I also need the information on what other equipment was installed with the GPG unit S/N ***. If no other Goodman equipment was installed with the GPG in 2013, what is the info on the rest of the equipment? Company, Model, etc.? Once I receive this info, I will review and advise. Without this information, I am unable to research your case. I am sorry for the inconvenience however more information is needed.
Thank you, Deanna C***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Dear MrG***,I am not sure where you came up with the registration of 8/1/ We closed escrow on our home on 2/9/ We are the original owners of the home The home was built by *** *** *** *** in as much assumed the responsibility for registering all appliances, inclusive of the air conditioning systems It is my belief, that in August 2013, it was one of the numerous times the unit in question broke down I recall having a discussion with one of your representatives at the time (8/2013) who stated that the warranty would be extended by an additional years That was with the assistance of *** ***Obviously according to your records that never happened either I am totally disgusted with the lack of service I am receiving from Goodman Moreover, your paper trail seems to be significantly lacking as well I am more than happy to get *** *** involved Perhaps they need to understand how one of their homeowners are being treated by one of their preferred vendors Additionally, if needed, I can forward you a copy of the close of escrow documents to prove that your date of 8/1/is erroneous
Regards,
*** ***
I apologize that you do not find my answer acceptable; however I will
not be able to assist further. Goodman has honored your parts warranty. I am not able to cover labor
Thank
you,
D*** ***
Lead
Agent - Consumer Affairs
Goodman
Manufacturing
MrSalinas, If you would please respond to with your serial numbers, as well as a detailed account of what your concerns areWe ill review and respond appropriately. Homeowner SupportGoodman Manufacturing
Dear *** ***,
Thank you for contacting Goodman*** *** *** ***. We sincerely apologize about the troubles that you have encountered with your unit
To better assist you, please provide the model and serial number to your complete systemThis may include
a serial number for the indoor unit(s) and a serial number for the outdoor unit(s)
If you desire additional assistance, please contact our toll free line at: ###-###-####
Thank you,
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am the original ownerI am the purchaserLike I said, the company who installed it failed to keep their word in registering the warranty as promisedI assumed all this time they did what they statedIf I had been told it was my responsibility to do so, I would have done so within minutes of the company leaving my propertyJust a shame you will not stand behind your productFor sure this will be my last Goodman productAfter I got mine I told many others to get one, in fact I could send a photo of the neighbors who got a Goodman after seeing mineI guess Made in America doesn't mean anything anymore
Ms***, Thank you for your emailI'm sorry to read of your current issues with your Goodman A/C unitPlease send me the serial number of your unit and copies of all of your invoices from your A/C technicianGoodman Manufacturing warranty coverage applies to parts only and
doesn't cover Freon or laborPlease send me at your earliest convenience your serial number and copies of invoices so, I can investigate this matter furtherThank you, Adam *** Consumer Affairs Manager Goodman Manufacturing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Monday, October 03, 5:AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Dear sirs, I talked to Adam at Goodman last week and he agreed to revise the offer and submit to the Revdex.com for my reviewBut, I have not yet received that revised offer from the Revdex.comPlease reopen the complaint and request that Adam submit the revised offer.Best Regards, *** ***
Hello,
We are in the process of setting up a site visit with you contractor and our technical representative. We will continue to monitor this situation and ensure that we get your issues resolved
Best Regards,
*** ***
*** ** *** ***
Revdex.com:
Adam, I have sent your requested information to your very office twice alreadyI am away for work and will not be home for hoursIf you could kindly get the invoice and serial number from
Caroline K***Consumer AffairsA member of *** ***Tel # ***Fax# ***The HVAC technician was nice enough to talk to Caroline already over the phoneApparently she was short with him and again, did not want to see any evidence showing my issue was a manufacturers defectMy HVAC technician is :*** *** ** ***If you still need the other requested information please let me know and I will gladly provide it when I get home. *** ***
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I have already spoken with *** several times and with the consumer affairs several times. I don't think a rational person would go to these lengths in order to get their request taken care of. Your company already has me near $in the hole and now you are asking me to dish out more money for repairs so you can "reimburse" me after the job is done? Unacceptable. I have already been strung on long enough and you have caused me a great deal of anxiety and deep finanical hardship from the lack of communication and broken promises. I am set to deployment very soon and instead of worrying about wills, power of attorney, etc. Instead I have to worry about whether or not my Goodman unit will last for my significant other while I'm gone. I want my unit fixed or a new unit brought out. I also want my electric bills to be offset by your company and previous labor charges reimbursed. I am fully prepared to have legal representation if my request are not met. I will no longer talk to *** on this manner. Do not have *** call me anymore. I want to talk to someone who can get my request taken care of time now. My case number is ***, all the information you need should be there.
Regards,
*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As requested, the information is listed below: Serial Number - ***Installed in early by *** *** * *** This was new construction and they were the contracted installers by the builder They returned in the first year for follow up *** would have the documentation from initial install.Thank you for support on this
Regards,
*** ***
Mr***,
I have forwarded a copy of the release letter to your email address. Please sign and return for processing. I am getting the warranty information together and will send accordingly
Regards,
Adam G***
Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I spoke with *** *** a moment ago and they say they just use the customer name for the PO number So mine is "***"
Thanks,*** ***
Mr***,Your Goodman A/C unit does have a year parts replacement warrantyWhen you sent in your receipts for warranty reimbursement our agents were attempting to establish which licensed a/c contractor you had repair your unitThe receipts you sent in seem to be for an individual purchase and
not from a licensed a/c contractorCan you please send me a copy of the invoice showing which contractor inspected and repaired your unit? Please refer to your warranty details about this requirementTo qualify for warranty coverage all repairs must be accomplished through a licensed a/c contractor in your state. Thank you,Steven ***Manager Consumer AffairsGoodman Manufacturing
***,
Could you please supply the serial number(s) for your Goodman products, so I can research the product history. Also, I am going to check with *** and *** whom are the super*isor that should be working on your case to see where we stand with your problems. I will ha*e
one of them reach out to your directly and make sure this gets resol*ed in a timely manner
Regards,
*** ***
Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Before we can accept response goodman manufactoting asked for : Serial number-*** Model number-*** Invoice number-*** I hope this may be forward to goodman manufacturing. I have nothing personal against this company and am sure they are a fine company.but would like this issue resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Because of their poorly made product, not only am I having to cover the labor costs, I am also having to replace over $of freon I assume the freon is considered a needed part? How may I seek reimbursement of this? Thanks
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]If you stood behind let me ask you this? With wear n tear you are saying your units only last a few months over years? Really a consumer pays the cost you ask for these units n they only last this long? We only used this as needed otherwise we treated this unit very well changing filters every month n doing required maintenance
My God we didn't intend to have any problems for quite some time after purchasing a brand new unit but "your unit was n is a lemon n I am sure *** told you that!" As they no longer sell them! You have not done right by this customer n I know we cant be the only ones are there that are dissatisfied with not only your warranties but your customer service-which is basically after you buy your merchandise the consumer is on there ownAnd no I did not expect you to pay for freone or laborI guess I just expected more out of a large company like yourself but buyer beware ......as *** told me that I would be pounding dirt trying to get you to admit to anything wrong with this unit... n they were right- weren't they? It is no wonder they stopped selling them years after they sold them for you-the fixing n repairing on them is not cost savvy! I guess it is company policy to that once you get the consumers money n the unit doesnt work well the money is in the bank for you so ......if it works fine if it doesnt well that is on our shoulders huh? Thanks for nothing I just know now that I will express my opinion to everyone who will listen n I will continue to blog about your company policies n warranties are not worth the paper they are written onYou sell lemons n being you know you do naturally you are not going to stand behind themGot it!!!!
Regards,
Per my previous request, I need the invoices for all services calls. I also need the information on what other equipment was installed with the GPG unit S/N ***. If no other Goodman equipment was installed with the GPG in 2013, what is the info on the rest of the equipment? Company, Model, etc.? Once I receive this info, I will review and advise. Without this information, I am unable to research your case. I am sorry for the inconvenience however more information is needed.
Thank you, Deanna C***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Dear MrG***,I am not sure where you came up with the registration of 8/1/ We closed escrow on our home on 2/9/ We are the original owners of the home The home was built by *** *** *** *** in as much assumed the responsibility for registering all appliances, inclusive of the air conditioning systems It is my belief, that in August 2013, it was one of the numerous times the unit in question broke down I recall having a discussion with one of your representatives at the time (8/2013) who stated that the warranty would be extended by an additional years That was with the assistance of *** ***Obviously according to your records that never happened either I am totally disgusted with the lack of service I am receiving from Goodman Moreover, your paper trail seems to be significantly lacking as well I am more than happy to get *** *** involved Perhaps they need to understand how one of their homeowners are being treated by one of their preferred vendors Additionally, if needed, I can forward you a copy of the close of escrow documents to prove that your date of 8/1/is erroneous
Regards,
*** ***
I apologize that you do not find my answer acceptable; however I will
not be able to assist further. Goodman has honored your parts warranty. I am not able to cover labor
Thank
you,
D*** ***
Lead
Agent - Consumer Affairs
Goodman
Manufacturing
Mr***,
Can you please attach the invoices to the case, so I can forward the information to my rep?
Thanks,
*** ***
Manager of Consumer Affairs
MrSalinas, If you would please respond to with your serial numbers, as well as a detailed account of what your concerns areWe ill review and respond appropriately. Homeowner SupportGoodman Manufacturing
Dear *** ***,
Thank you for contacting Goodman*** *** *** ***. We sincerely apologize about the troubles that you have encountered with your unit
To better assist you, please provide the model and serial number to your complete systemThis may include
a serial number for the indoor unit(s) and a serial number for the outdoor unit(s)
If you desire additional assistance, please contact our toll free line at: ###-###-####
Thank you,
*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I am the original ownerI am the purchaserLike I said, the company who installed it failed to keep their word in registering the warranty as promisedI assumed all this time they did what they statedIf I had been told it was my responsibility to do so, I would have done so within minutes of the company leaving my propertyJust a shame you will not stand behind your productFor sure this will be my last Goodman productAfter I got mine I told many others to get one, in fact I could send a photo of the neighbors who got a Goodman after seeing mineI guess Made in America doesn't mean anything anymore
Ms***, Thank you for your emailI'm sorry to read of your current issues with your Goodman A/C unitPlease send me the serial number of your unit and copies of all of your invoices from your A/C technicianGoodman Manufacturing warranty coverage applies to parts only and
doesn't cover Freon or laborPlease send me at your earliest convenience your serial number and copies of invoices so, I can investigate this matter furtherThank you, Adam *** Consumer Affairs Manager Goodman Manufacturing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Monday, October 03, 5:AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Dear sirs, I talked to Adam at Goodman last week and he agreed to revise the offer and submit to the Revdex.com for my reviewBut, I have not yet received that revised offer from the Revdex.comPlease reopen the complaint and request that Adam submit the revised offer.Best Regards, *** ***
Hello,
We are in the process of setting up a site visit with you contractor and our technical representative. We will continue to monitor this situation and ensure that we get your issues resolved
Best Regards,
*** ***
*** ** *** ***
Revdex.com:
Adam, I have sent your requested information to your very office twice alreadyI am away for work and will not be home for hoursIf you could kindly get the invoice and serial number from
Caroline K***Consumer AffairsA member of *** ***Tel # ***Fax# ***The HVAC technician was nice enough to talk to Caroline already over the phoneApparently she was short with him and again, did not want to see any evidence showing my issue was a manufacturers defectMy HVAC technician is :*** *** ** ***If you still need the other requested information please let me know and I will gladly provide it when I get home. *** ***
[Provide details of why you are not satisfied with this resolution.]
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I have already spoken with *** several times and with the consumer affairs several times. I don't think a rational person would go to these lengths in order to get their request taken care of. Your company already has me near $in the hole and now you are asking me to dish out more money for repairs so you can "reimburse" me after the job is done? Unacceptable. I have already been strung on long enough and you have caused me a great deal of anxiety and deep finanical hardship from the lack of communication and broken promises. I am set to deployment very soon and instead of worrying about wills, power of attorney, etc. Instead I have to worry about whether or not my Goodman unit will last for my significant other while I'm gone. I want my unit fixed or a new unit brought out. I also want my electric bills to be offset by your company and previous labor charges reimbursed. I am fully prepared to have legal representation if my request are not met. I will no longer talk to *** on this manner. Do not have *** call me anymore. I want to talk to someone who can get my request taken care of time now. My case number is ***, all the information you need should be there.
Regards,
*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
As requested, the information is listed below: Serial Number - ***Installed in early by *** *** * *** This was new construction and they were the contracted installers by the builder They returned in the first year for follow up *** would have the documentation from initial install.Thank you for support on this
Regards,
*** ***
Mr***,
I have forwarded a copy of the release letter to your email address. Please sign and return for processing. I am getting the warranty information together and will send accordingly
Regards,
Adam G***
Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I spoke with *** *** a moment ago and they say they just use the customer name for the PO number So mine is "***"
Thanks,*** ***
Mr***,Your Goodman A/C unit does have a year parts replacement warrantyWhen you sent in your receipts for warranty reimbursement our agents were attempting to establish which licensed a/c contractor you had repair your unitThe receipts you sent in seem to be for an individual purchase and
not from a licensed a/c contractorCan you please send me a copy of the invoice showing which contractor inspected and repaired your unit? Please refer to your warranty details about this requirementTo qualify for warranty coverage all repairs must be accomplished through a licensed a/c contractor in your state. Thank you,Steven ***Manager Consumer AffairsGoodman Manufacturing
***,
Could you please supply the serial number(s) for your Goodman products, so I can research the product history. Also, I am going to check with *** and *** whom are the super*isor that should be working on your case to see where we stand with your problems. I will ha*e
one of them reach out to your directly and make sure this gets resol*ed in a timely manner
Regards,
*** ***
Manager of Consumer Affairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Before we can accept response goodman manufactoting asked for : Serial number-*** Model number-*** Invoice number-*** I hope this may be forward to goodman manufacturing. I have nothing personal against this company and am sure they are a fine company.but would like this issue resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Because of their poorly made product, not only am I having to cover the labor costs, I am also having to replace over $of freon I assume the freon is considered a needed part? How may I seek reimbursement of this? Thanks
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]If you stood behind let me ask you this? With wear n tear you are saying your units only last a few months over years? Really a consumer pays the cost you ask for these units n they only last this long? We only used this as needed otherwise we treated this unit very well changing filters every month n doing required maintenance
My God we didn't intend to have any problems for quite some time after purchasing a brand new unit but "your unit was n is a lemon n I am sure *** told you that!" As they no longer sell them! You have not done right by this customer n I know we cant be the only ones are there that are dissatisfied with not only your warranties but your customer service-which is basically after you buy your merchandise the consumer is on there ownAnd no I did not expect you to pay for freone or laborI guess I just expected more out of a large company like yourself but buyer beware ......as *** told me that I would be pounding dirt trying to get you to admit to anything wrong with this unit... n they were right- weren't they? It is no wonder they stopped selling them years after they sold them for you-the fixing n repairing on them is not cost savvy! I guess it is company policy to that once you get the consumers money n the unit doesnt work well the money is in the bank for you so ......if it works fine if it doesnt well that is on our shoulders huh? Thanks for nothing I just know now that I will express my opinion to everyone who will listen n I will continue to blog about your company policies n warranties are not worth the paper they are written onYou sell lemons n being you know you do naturally you are not going to stand behind themGot it!!!!
Regards,