Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Some things in life have circumstances that are beyond our control and generally these types of situations can be looked at on a case by case basisFor some reason your company does not feel that wayIt is very unfortunate that we could not come to an agreement on this
[redacted] Our extended warranty is a special program that not all contractors are a part of You elected to use a contractor that does not operate within our extended warranty, which is why you were charged for parts a labor Per our warranty guidelines, I am able to reimburse you $towards the cost of your repairs I cannot refund for the full amount, as the warranty process was not followed If you accept, please let me know and I can forward a release letter to pay you for the $dollars towards the repairs This is the same amount that had been offered to your by [redacted] Regards, [redacted]
Mr [redacted] , I am not showing that these units were ever registered, therefore I cannot give these units the registered coverage, which would include the lifetime warranties I can offer you as a Goodwill Gesture a 6-year part warranty that would cover the parts on your unit until Company Policy dictates that we cannot give registered coverage if a unit was not registered, therefore this would be the next option available to you Let me know if you accept and I can write up the warranty Best Regards, Adam [redacted] Manager of Consumer Affairs
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me They offered to pay for the repairsI jus hope they keep their word How do I get paid? Or collect?
Ms***, I apologize about the misunderstanding of the Goodman Manufacturing warranty In order to properly assist, please provide the serial numbers of the units are your home Best Regards, Adam G [redacted] Manager of Consumer Affairs
Thank you for your emailI'm sorry to read of your current issues with your Goodman A/C unitPlease send me the serial number of your unit and copies of all of your invoices from your A/C technicianGoodman Manufacturing warranty coverage applies to parts only and doesn't cover Freon or labor Please send me at your earliest convenience your serial number and copies of invoices so, I can investigate this matter furtherThank you, Preston W Goodman Manufacturing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,I am still waiting to hear from your technical personIts been over a weekThis must not be a very high priority if a timely response to selling defective products does not include resolving these issuesCan you give me his name and phone number so I can expedite this
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: Bob Wells [mailto:[email protected]] Sent: Monday, February 23, 12:PM To: [redacted] Subject: RE: You have a New Message from Revdex.com Regarding Complaint # [redacted] This has not been resolved yet The company has contacted me I responded am now waiting for their response to my response [redacted] Regards,
[redacted] I apologize about the problems that you have encountered with your Goodman Manufacturing units Company Policy is very clear that a unit must be registered within days of installation in order to receive the year "Registered Coverage" warranty Units that are not registered within the day timeframe, are give the "Standard Warranty" of years I do apologize, however we are not showing that your units were ever registered If your units are registered like you say, please forward a copy of your registration certificate that shows your units were registered and I will update your warranty accordingly Otherwise, your unit would be out of warranty, except for the heat exchanger on your furnaceBest Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Our complaint has not been addressed at all by business [redacted] *** and should remain open with Revdex.comThank you Regards,
[redacted] ***, The unit is under warranty and has been verified Whom stated that we would not cover the unit under warranty? Have you already had the repairs completed? If so, please provide a copy of the invoice and Goodman Manufacturing will refund the cost of the coil that we would have paid on the claim Our Warranty does not cover labor or Freon and company policy clearly states that we are unable to cover those costs However, I am able to refund the amount of the coil Please let me know the status of your problem Regards, [redacted] Manager of Consumer Affairs
Dear Sir/Madam: This customer has been in contact with our Consumer Affairs department, and we are currently assisting with locating a contractor who can complete the necessary repairs The units initially had some duct work & installation issues which are not a manufacture issue We are hopeful that an amicable resolution will take place Thank you, Claudine F [redacted] Goodman Consumer Affairs Lead
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10883673, and have determined that this proposed action would not resolve my complaint No attachment was available, can you email it to me [redacted] if that is allowed by Revdex.comThen I will complete it and send it back, and hope you can then expedite the payment Regards, [redacted] Thomson
[redacted] We make every effort to manufacture products of only the highest qualityGoodman’s record in providing consumers with a well designed, long lasting product is among the best in the industryHowever, despite the careful testing of each unit, problems can occur As a manufacturer we will advise you, it is impossible to predict the life of any one part, so we provide a warranty to assist with repair costsOur Limited Warranty covers replacement of a failed part, should a part failThis warranty does not cover labor, service charges or any other cost associated with the repairThis warranty does not cover refrigerant, shipping charges, down time, utility costs or replacement of a unit or reimbursement for a part, etc Per our Company Policy, we will replace any part that is found faulty, our warranty does not include unit replacements If you need further assistance, please contact Consumer Affairs at [redacted] Regards, Adam G [redacted] Manager of Consumer Affairs
Mr**, Goodman Manufacturing provides a standard warranty for this exact reason, our standard warranty is years, regardless of registration I apologize that you were not informed of the registration process by the contractor, however Goodman Manufacturing has honored the warranty on the unit Regards, Adam G [redacted] Manager of Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I did attach the files that were requested from Goodman, the files sent are the serial numbers from the inside and outside units along with the original contractIf you need any other information for this case let me know asap, and I will have them immediately [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] (904) 413-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]1)Dealers are licensed by the state & have skills to install & service your units?2)What do you mean by your last statement that your rep will oversee installation based on installation specs?3)Based on your last statement, are you agreeing to replace the unit?4)As consumers who purchased your product in good faith & have spent large sums of money & continue to have a non operational unit, the only cost we will agree to is having a licensed HVAC technician here with a Goodman technicianWe will not take financial responsibility for any other costs5)If Goodman Manufacturing does not agree to terms that are agreeable to us, please send us the name & address of the person our attorney should be communicating with.Respectfully, [redacted]
[redacted] , I apologize that you are frustrated with Goodman Manufacturing's policies, however we will still be unable to cover the labor cost on your unit Company policy and the warranty state that labor and Freon is not covered under warranty, but I offered you $dollars towards the repair of your compressor, which is above and beyond company policy I will be unable to provide a replacement unit, or cover the full cost of labor Again, I will offer $dollars towards the labor, but the offer will not increase Regards, Adam [redacted] Manager of Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]The unit was installed by the construction company of this condo and I was not aware of this when I bought it Regards,
Ms [redacted] ,We are sorry to hear of your trouble with your Goodman a/c unit.One of our agents that is working on your case is waiting to hear back from the distributor to discuss your case further.Goodman Manufacturing warranty covers parts protection only an doesn't included labor, freon or service call chargesCan you please send us all of your repair invoices for further review.Thank you,Steven W [redacted] Goodman ManufacturingConsumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Some things in life have circumstances that are beyond our control and generally these types of situations can be looked at on a case by case basisFor some reason your company does not feel that wayIt is very unfortunate that we could not come to an agreement on this
[redacted] Our extended warranty is a special program that not all contractors are a part of You elected to use a contractor that does not operate within our extended warranty, which is why you were charged for parts a labor Per our warranty guidelines, I am able to reimburse you $towards the cost of your repairs I cannot refund for the full amount, as the warranty process was not followed If you accept, please let me know and I can forward a release letter to pay you for the $dollars towards the repairs This is the same amount that had been offered to your by [redacted] Regards, [redacted]
Mr [redacted] , I am not showing that these units were ever registered, therefore I cannot give these units the registered coverage, which would include the lifetime warranties I can offer you as a Goodwill Gesture a 6-year part warranty that would cover the parts on your unit until Company Policy dictates that we cannot give registered coverage if a unit was not registered, therefore this would be the next option available to you Let me know if you accept and I can write up the warranty Best Regards, Adam [redacted] Manager of Consumer Affairs
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me They offered to pay for the repairsI jus hope they keep their word How do I get paid? Or collect?
Ms***, I apologize about the misunderstanding of the Goodman Manufacturing warranty In order to properly assist, please provide the serial numbers of the units are your home Best Regards, Adam G [redacted] Manager of Consumer Affairs
Thank you for your emailI'm sorry to read of your current issues with your Goodman A/C unitPlease send me the serial number of your unit and copies of all of your invoices from your A/C technicianGoodman Manufacturing warranty coverage applies to parts only and doesn't cover Freon or labor Please send me at your earliest convenience your serial number and copies of invoices so, I can investigate this matter furtherThank you, Preston W Goodman Manufacturing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,I am still waiting to hear from your technical personIts been over a weekThis must not be a very high priority if a timely response to selling defective products does not include resolving these issuesCan you give me his name and phone number so I can expedite this
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: Bob Wells [mailto:[email protected]] Sent: Monday, February 23, 12:PM To: [redacted] Subject: RE: You have a New Message from Revdex.com Regarding Complaint # [redacted] This has not been resolved yet The company has contacted me I responded am now waiting for their response to my response [redacted] Regards,
[redacted] I apologize about the problems that you have encountered with your Goodman Manufacturing units Company Policy is very clear that a unit must be registered within days of installation in order to receive the year "Registered Coverage" warranty Units that are not registered within the day timeframe, are give the "Standard Warranty" of years I do apologize, however we are not showing that your units were ever registered If your units are registered like you say, please forward a copy of your registration certificate that shows your units were registered and I will update your warranty accordingly Otherwise, your unit would be out of warranty, except for the heat exchanger on your furnaceBest Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Our complaint has not been addressed at all by business [redacted] *** and should remain open with Revdex.comThank you Regards,
[redacted] ***, The unit is under warranty and has been verified Whom stated that we would not cover the unit under warranty? Have you already had the repairs completed? If so, please provide a copy of the invoice and Goodman Manufacturing will refund the cost of the coil that we would have paid on the claim Our Warranty does not cover labor or Freon and company policy clearly states that we are unable to cover those costs However, I am able to refund the amount of the coil Please let me know the status of your problem Regards, [redacted] Manager of Consumer Affairs
Dear Sir/Madam: This customer has been in contact with our Consumer Affairs department, and we are currently assisting with locating a contractor who can complete the necessary repairs The units initially had some duct work & installation issues which are not a manufacture issue We are hopeful that an amicable resolution will take place Thank you, Claudine F [redacted] Goodman Consumer Affairs Lead
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10883673, and have determined that this proposed action would not resolve my complaint No attachment was available, can you email it to me [redacted] if that is allowed by Revdex.comThen I will complete it and send it back, and hope you can then expedite the payment Regards, [redacted] Thomson
[redacted] We make every effort to manufacture products of only the highest qualityGoodman’s record in providing consumers with a well designed, long lasting product is among the best in the industryHowever, despite the careful testing of each unit, problems can occur As a manufacturer we will advise you, it is impossible to predict the life of any one part, so we provide a warranty to assist with repair costsOur Limited Warranty covers replacement of a failed part, should a part failThis warranty does not cover labor, service charges or any other cost associated with the repairThis warranty does not cover refrigerant, shipping charges, down time, utility costs or replacement of a unit or reimbursement for a part, etc Per our Company Policy, we will replace any part that is found faulty, our warranty does not include unit replacements If you need further assistance, please contact Consumer Affairs at [redacted] Regards, Adam G [redacted] Manager of Consumer Affairs
Mr**, Goodman Manufacturing provides a standard warranty for this exact reason, our standard warranty is years, regardless of registration I apologize that you were not informed of the registration process by the contractor, however Goodman Manufacturing has honored the warranty on the unit Regards, Adam G [redacted] Manager of Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I did attach the files that were requested from Goodman, the files sent are the serial numbers from the inside and outside units along with the original contractIf you need any other information for this case let me know asap, and I will have them immediately [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] (904) 413-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]1)Dealers are licensed by the state & have skills to install & service your units?2)What do you mean by your last statement that your rep will oversee installation based on installation specs?3)Based on your last statement, are you agreeing to replace the unit?4)As consumers who purchased your product in good faith & have spent large sums of money & continue to have a non operational unit, the only cost we will agree to is having a licensed HVAC technician here with a Goodman technicianWe will not take financial responsibility for any other costs5)If Goodman Manufacturing does not agree to terms that are agreeable to us, please send us the name & address of the person our attorney should be communicating with.Respectfully, [redacted]
[redacted] , I apologize that you are frustrated with Goodman Manufacturing's policies, however we will still be unable to cover the labor cost on your unit Company policy and the warranty state that labor and Freon is not covered under warranty, but I offered you $dollars towards the repair of your compressor, which is above and beyond company policy I will be unable to provide a replacement unit, or cover the full cost of labor Again, I will offer $dollars towards the labor, but the offer will not increase Regards, Adam [redacted] Manager of Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]The unit was installed by the construction company of this condo and I was not aware of this when I bought it Regards,
Ms [redacted] ,We are sorry to hear of your trouble with your Goodman a/c unit.One of our agents that is working on your case is waiting to hear back from the distributor to discuss your case further.Goodman Manufacturing warranty covers parts protection only an doesn't included labor, freon or service call chargesCan you please send us all of your repair invoices for further review.Thank you,Steven W [redacted] Goodman ManufacturingConsumer Affairs