Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11922403, and have determined that this proposed action would not resolve my complaint Sent: Friday, January 13, 12:PM Subject: RE: You have a New Message from Revdex.com Regarding Complaint # It was as expected considering the quality of their equipment and lack of quality controlI see Goodman refused to respond about the percentage of failed coils, which was also expected since I have to presume that there is a problemThey also refused to comment on their so-called extended warranty program which was never offeredIt is clear that this exchange is futile – especially with regard to the aboveAnd you can be assured that we will pass on to all of our home owner friends to avoid the use of any Goodman productsJoseph [redacted] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Hi Adam,This unit came new when the town house was built in ***I be**eve the leaking coil problem I'm facing now is due to defective part or bad qua**ty control since I never saw any coil leaking **ke a hole in just yearsThat's why I don't think it should be me who is paying to fix thisIn fact It's not only me who is facing this problemIf you google "goodman coil ***" you will find a lot of people reported the same issue for the units produced around ***Some are even filing a class action lawsuitGoodman, as a well-know A/C manufacturer, can't you take a **ttle responsibility when issues like this arose?
Ms. ***, I will pass the information along to our Warranty Department, but there is nothing further that can be done. Best Regards, Adam G [redacted] Manager of Consumer Affairs
Mr***, We have tried calling you multiple timesWould it work better if we gave you the contact number of a member of management who would be expecting your call? Goodman Manufacturing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I fully understand the warranty guidelines, however according to the paperwork sent to me by your customer service, labor has always been covered, years with an effective date of 4/30/2011.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint Here is the information requestedAnd see the receipt attached Here is the serial number ***
Regards,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
While I thank Goodman's kind offer I must refuse. As we had initially paid for the broken/ defective unit ($3000) + labour costs ($500) when we purchased the house and any extra costs for diagnostics from three independent technicians ($each time x = $300) -- I do not find this offer acceptable/ nor justifiable. We have been very uncomfortable and inconvenienced without air conditioning for quite some time due to the failure of their associate company (*** Air) to back the Goodman product under warranty and post installation customer service*** Air's failure to provide valid contact information has proven to be very time consuming and frustratingI do not know why Goodman would supply their product and name to this company without reading reviews on their serviceIt is quite known by industry individuals and online (Homestars) that this company does not stick around after installation. In addition, while the customer representatives were quite courteous, dealing with their hours of operation at Goodman has greatly inconvenienced myself I took a day off work yesterday without pay to resolve this resulting in a significant loss in income ($$$)Goodman's hours of operation make it very difficult to contact them to resolve issues that arise in a timely manner. As a result of the aforementioned I do not believe that I should accept anything less than a brand new unit plus installation-- as the one that was sold to me was defected from the outset. However, as I understand Goodman's stance to protect their profits, I will save them some moneyAs the new replacement unit would cost them significantly more, I am willing to negotiate the allocation of labour costsI will only accept if Goodman agrees to pay the full labour costsThis is only justifiable resolution given how much time and money I have already wasted
Regards,
*** ***
***, I had a few questions for you in regards to the dates the units were installedPlease reach out to Homeowner Support at so that we can discuss these concerns. Preston *Homeowner Support *** Manufacturing
Mr***, I understand your frustration you have with the current situationHowever, every product that comes from us here at Goodman Manufacturing, does include a warranty certificate, that explains that registration is required in the daysIf your dealer or installer of the unit did not provide you with the paperwork, please ask them for assistance with thisGoodman Manufacturing has upheld the warranty that comes with the unit. if you have other questions or concerns please contact homeowner support at (877) 254-4729. Goodman ManufacturingHomeowner Support
Mr. *** Please send your contact information to [email protected] We can have supervisor reach out to you to better discuss your concerns. Goodman ManufacturingKermier RdWaller TX
Mr***,
Thank you for contacting Goodman Manufacturing. We regret the difficulties you have experienced. Your comments regarding your unit are appreciated. We make every effort to manufacture products of only the highest quality, however after careful testing problems can
occur. In order to properly assess your claims, please provide the serial number of the unit. The serial number is not present in the attached file and I would need that number in order to properly assess your situation
Best Regards,
Adam G***
Manager of Consumer Affairs
We are sorry to hear of your problems associated with your a/c unitPlease send me the serial numbers for all of your Goodman a/c units in your home and any repair invoices you have from previous repair work.Once we receive this information from you we will be able to review your case and make a
recommendation to you. Thank you,Goodman Manufacturing
Mr Premer, After reviewing your complaint, I have found that unit *** is still covered under the *** *** *** *** *** warrantyI have also attached the Registration Certification, showing the unit has not been registered as of 12/8/This, however, will not affect
the *** *** *** *** *** warrantyIf you are not filling confident in your current contractor, please feel free to contact us at (877) 254-4729, so that we can find a local technician in the area. Preston WHomeowner Support Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
You just keep responding with the same standard company policyYou have stated you will not honor the year warranty but will honor the yr warrantyEven though something is better than nothing, I am not going to say on my complaint I accept that because that was already offered. Case should just be closed without resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11926383, and have determined that this proposed action would not resolve my complaint Who is the independently owned contractor? Don't they represent your company by selling your extended warranty? I'm so disappointed that a company like Goodman doesn't care that Goodman customers are being cheatedPoor customer relationsRegards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Here are the serial numbers again as requested:Serial * ***
* ***
* ***
* ***
* ***
* *** Also, please send me the concession documents ASAP.Regards,
*** ***
Mr***,
I am very sorry about the current situation regarding your
Goodman HVAC unit. Per the Goodman Manufacturing
Warranty, the unit comes with standard five years parts only warranty coverage. For registering the unit, the original
homeowner would receive five additional years non-transferrable parts only warranty
coverage. Registered coverage is only
for the original homeowner all subsequent homeowners revert to standard
coverageWhile I am very sorry that you
are having an issue with your unit, the unit (*** ***) was installed
10/21/2008. There have been no claims on
the unit as of 02/01/2016. I also
apologize for the misinformation you were given when you purchased your home. Due to the fact that you unit is out of warranty as of
10/21/2013, I am not able to assist with any costs associated with the repair
the unit.
For you reference, I have attached the Warranty Certificate
Thank
you,
Deanna
***
Lead
Agent - Consumer Affairs
Goodman
Manufacturing
Mr***,
Please provide the name and telephone number of your contractor, as our technical representatives do not perform the work. They are strictly available to contractors to help diagnose the problem. Therefore, your contractor would be the one to complete the work. If you supply the name and number of the contractor, I will call to see what the hold up is?
Regards,
*** ***
Manager of Consumer Affairs
Mrs*** ***, I am sincerely sorry for the inconvenience you have experienced in this matterI have reviewed your existing case with our Daikin Homeowner Support department and thoroughly notated your unit informationUnfortunately, based on company policy, we will not be able to provide this
unit with any form of warrantyThis unit was manufactured in and installed in July of Company policy states that all HVAC equipment must be registered within days of installation in order to obtain registered coverage of yearsIf this timeframe is days or later, the unit will no longer qualify for the complimentary extension of years in addition to standard year coverageThere is no exception to this policy that is in placeIn your statement you mention that the registration information was mailed in to our location belowSecurity Way Houston TX, Unfortunately, there is no way for us to confirm or deny that anything mailed into our office is received, unless documentation is mailed to us via certified mail and signed forRegistration cards to not activate product warrantyAll forms of proper registration provide confirmationI have also attached a copy of our warranty policy for your review Again, I do apologize for any inconvenience this may have caused Regards, MeganDaikin/Goodman ManufacturingEmployee:
Serial no [redacted] was for the heat pump unit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11922403, and have determined that this proposed action would not resolve my complaint Sent: Friday, January 13, 12:PM Subject: RE: You have a New Message from Revdex.com Regarding Complaint # It was as expected considering the quality of their equipment and lack of quality controlI see Goodman refused to respond about the percentage of failed coils, which was also expected since I have to presume that there is a problemThey also refused to comment on their so-called extended warranty program which was never offeredIt is clear that this exchange is futile – especially with regard to the aboveAnd you can be assured that we will pass on to all of our home owner friends to avoid the use of any Goodman productsJoseph [redacted] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Hi Adam,This unit came new when the town house was built in ***I be**eve the leaking coil problem I'm facing now is due to defective part or bad qua**ty control since I never saw any coil leaking **ke a hole in just yearsThat's why I don't think it should be me who is paying to fix thisIn fact It's not only me who is facing this problemIf you google "goodman coil ***" you will find a lot of people reported the same issue for the units produced around ***Some are even filing a class action lawsuitGoodman, as a well-know A/C manufacturer, can't you take a **ttle responsibility when issues like this arose?
Ms. ***, I will pass the information along to our Warranty Department, but there is nothing further that can be done. Best Regards, Adam G [redacted] Manager of Consumer Affairs
Mr***, We have tried calling you multiple timesWould it work better if we gave you the contact number of a member of management who would be expecting your call? Goodman Manufacturing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I fully understand the warranty guidelines, however according to the paperwork sent to me by your customer service, labor has always been covered, years with an effective date of 4/30/2011.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint Here is the information requestedAnd see the receipt attached Here is the serial number ***
Regards,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
While I thank Goodman's kind offer I must refuse. As we had initially paid for the broken/ defective unit ($3000) + labour costs ($500) when we purchased the house and any extra costs for diagnostics from three independent technicians ($each time x = $300) -- I do not find this offer acceptable/ nor justifiable. We have been very uncomfortable and inconvenienced without air conditioning for quite some time due to the failure of their associate company (*** Air) to back the Goodman product under warranty and post installation customer service*** Air's failure to provide valid contact information has proven to be very time consuming and frustratingI do not know why Goodman would supply their product and name to this company without reading reviews on their serviceIt is quite known by industry individuals and online (Homestars) that this company does not stick around after installation. In addition, while the customer representatives were quite courteous, dealing with their hours of operation at Goodman has greatly inconvenienced myself I took a day off work yesterday without pay to resolve this resulting in a significant loss in income ($$$)Goodman's hours of operation make it very difficult to contact them to resolve issues that arise in a timely manner. As a result of the aforementioned I do not believe that I should accept anything less than a brand new unit plus installation-- as the one that was sold to me was defected from the outset. However, as I understand Goodman's stance to protect their profits, I will save them some moneyAs the new replacement unit would cost them significantly more, I am willing to negotiate the allocation of labour costsI will only accept if Goodman agrees to pay the full labour costsThis is only justifiable resolution given how much time and money I have already wasted
Regards,
*** ***
***, I had a few questions for you in regards to the dates the units were installedPlease reach out to Homeowner Support at so that we can discuss these concerns. Preston *Homeowner Support *** Manufacturing
Mr***, I understand your frustration you have with the current situationHowever, every product that comes from us here at Goodman Manufacturing, does include a warranty certificate, that explains that registration is required in the daysIf your dealer or installer of the unit did not provide you with the paperwork, please ask them for assistance with thisGoodman Manufacturing has upheld the warranty that comes with the unit. if you have other questions or concerns please contact homeowner support at (877) 254-4729. Goodman ManufacturingHomeowner Support
Mr. *** Please send your contact information to [email protected] We can have supervisor reach out to you to better discuss your concerns. Goodman ManufacturingKermier RdWaller TX
Mr***,
Thank you for contacting Goodman Manufacturing. We regret the difficulties you have experienced. Your comments regarding your unit are appreciated. We make every effort to manufacture products of only the highest quality, however after careful testing problems can
occur. In order to properly assess your claims, please provide the serial number of the unit. The serial number is not present in the attached file and I would need that number in order to properly assess your situation
Best Regards,
Adam G***
Manager of Consumer Affairs
We are sorry to hear of your problems associated with your a/c unitPlease send me the serial numbers for all of your Goodman a/c units in your home and any repair invoices you have from previous repair work.Once we receive this information from you we will be able to review your case and make a
recommendation to you. Thank you,Goodman Manufacturing
Mr Premer, After reviewing your complaint, I have found that unit *** is still covered under the *** *** *** *** *** warrantyI have also attached the Registration Certification, showing the unit has not been registered as of 12/8/This, however, will not affect
the *** *** *** *** *** warrantyIf you are not filling confident in your current contractor, please feel free to contact us at (877) 254-4729, so that we can find a local technician in the area. Preston WHomeowner Support Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
You just keep responding with the same standard company policyYou have stated you will not honor the year warranty but will honor the yr warrantyEven though something is better than nothing, I am not going to say on my complaint I accept that because that was already offered. Case should just be closed without resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11926383, and have determined that this proposed action would not resolve my complaint Who is the independently owned contractor? Don't they represent your company by selling your extended warranty? I'm so disappointed that a company like Goodman doesn't care that Goodman customers are being cheatedPoor customer relationsRegards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Here are the serial numbers again as requested:Serial * ***
* ***
* ***
* ***
* ***
* *** Also, please send me the concession documents ASAP.Regards,
*** ***
Mr***,
I am very sorry about the current situation regarding your
Goodman HVAC unit. Per the Goodman Manufacturing
Warranty, the unit comes with standard five years parts only warranty coverage. For registering the unit, the original
homeowner would receive five additional years non-transferrable parts only warranty
coverage. Registered coverage is only
for the original homeowner all subsequent homeowners revert to standard
coverageWhile I am very sorry that you
are having an issue with your unit, the unit (*** ***) was installed
10/21/2008. There have been no claims on
the unit as of 02/01/2016. I also
apologize for the misinformation you were given when you purchased your home. Due to the fact that you unit is out of warranty as of
10/21/2013, I am not able to assist with any costs associated with the repair
the unit.
For you reference, I have attached the Warranty Certificate
Thank
you,
Deanna
***
Lead
Agent - Consumer Affairs
Goodman
Manufacturing
Mr***,
Please provide the name and telephone number of your contractor, as our technical representatives do not perform the work. They are strictly available to contractors to help diagnose the problem. Therefore, your contractor would be the one to complete the work. If you supply the name and number of the contractor, I will call to see what the hold up is?
Regards,
*** ***
Manager of Consumer Affairs
Mrs*** ***, I am sincerely sorry for the inconvenience you have experienced in this matterI have reviewed your existing case with our Daikin Homeowner Support department and thoroughly notated your unit informationUnfortunately, based on company policy, we will not be able to provide this
unit with any form of warrantyThis unit was manufactured in and installed in July of Company policy states that all HVAC equipment must be registered within days of installation in order to obtain registered coverage of yearsIf this timeframe is days or later, the unit will no longer qualify for the complimentary extension of years in addition to standard year coverageThere is no exception to this policy that is in placeIn your statement you mention that the registration information was mailed in to our location belowSecurity Way Houston TX, Unfortunately, there is no way for us to confirm or deny that anything mailed into our office is received, unless documentation is mailed to us via certified mail and signed forRegistration cards to not activate product warrantyAll forms of proper registration provide confirmationI have also attached a copy of our warranty policy for your review Again, I do apologize for any inconvenience this may have caused Regards, MeganDaikin/Goodman ManufacturingEmployee: