IGIGI (Previous Owner)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am unclear of this responseI am STILL WAITING for my refund of $for a dress I returned in JanuaryThis is beyond ridiculousI will be filing criminal and small claims suit against this companyI followed their return policy, they should do the sameI'm sick and tired of this back and forth "refund requested" with zero results on their endGIVE ME BACK ME BACK MY MONEY! This is a form of theft and I am now forced to treat this situation as such.I am rejecting this response because:Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ We have updated the return and you have $in store credit using your e-mail address: [redacted] Customer Balance $ Customer Email [redacted] @mail.harvard.edu Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you, Revdex.com, for getting involved! I'm sorry that it took your involvement to get my money refundedMy money has been refunded and I was given a store creditI consider the matter closed and will not be using IGIGI again

Complaint: [redacted] I am rejecting this response because: I am not satisfied with their responseTheir website states: When we receive the returned merchandise, we will send you a confirmation e-mail Depending on your purchase, we will either credit the original form of paymen or issue a store credit (for items returned past days or items in our Sale category)Shipping fees are not refundable They received my item within daysAlso, it was not a sale itemIt was a full price item, which a discount code was applied to once it was in my shopping basket Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 8, 2015/08/31) */ Hi [redacted] , We first would like to apologize for any frustration in this processWe will process your refund todayShould you have any questions, please contact usThank you IGIGI Customer Care

Complaint: [redacted] I am rejecting this response because: The purchase was made on a credit card, it was returned following IGIGI's directions and policies, and IGIGI acknowledged the return and said it would refund my credit card account I do not have, nor wish to have, a Pay Pal account Additionally, the original payment was not made from a Pay Pal account, nor did IGIGI state a Pay Pal account was necessary for refunding this purchase Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Hi ***, We deeply apologize for your frustrationWe will process this today and you will receive confirmation via email shortly We look forward to resolving this matter for you Best regards, IGIGI Customer Care Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Igigi has contacted me to say that they have processed my refund

Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ Can you please e-mail [redacted] @igigi.com and give your PayPal ID, we can refund asap thank you and apologies for missing your calls

Our system is reflecting the refund, thank you for understanding

Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Hello, I just refunded $back to your accountThank you for your patience Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have the credit applied on my credit card Thank you Revdex.comAmazing how quickly my refund came when you got involved

Hello, I am so sorry for this impossible lag time Can you please share your PayPal information I will get your refund asap Your patience is appreciated [redacted]

Store credit was provided

Return requested

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

This refund has been requested

Store credit was given 6/20/as it was purchased with a discount.Thank you

Refund requested Thank you

Hello, It appears the return wasn't received by our office - do you have the return tracking? Thanks! [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received a refund Please provide a screen shot of evidence that the money was sent, including the e-mail address to which it was sent AS I SAID, I HAVE NOT RECEIVED A REFUNDSincerely, [redacted]