IGIGI (Previous Owner)

Hello
This order is not reflected as shipped let alone returned - perhaps there is another order number?
Thank you

Due to the time in between purchase and refund we cannot refund this card, PayPal is our fastest means necessary for refund and it takes just a minute or two to set up
Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have yet to receive my refund, but if they issue it, then this matter will be resolved.Sincerely, *** ***

I will need a response of the return tracking to provide further service
Thank you

Initial Business Response /* (1000, 6, 2015/11/17) */
Hi ***,
Thank you for bringing this to our attention and I want to extend my apologies for your overall experience with IGIGIIt looks like your order has been refundedPlease allow some time for the funds to post to your
account
Please contact us should you need assistance
Thank you,
IGIGI Customer Service
Initial Consumer Rebuttal /* (2000, 8, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/21) */
Hi ***,
I want to apologize for any inconvenience and frustrationI will look into this issueYou will soon receive an email notification with your refund details
Should you have any questions or concerns, please feel free to
contact usThank you
***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 8/10/Igigi has still not refunded my money even though they are in the possession of the returned merchandiseI have purchased items from this company before and have always been satisfiedThis was the first time I had to return a product and plan never to do business with them again
Final Business Response /* (4000, 9, 2015/08/12) */
Hi ***,
Again we deeply apologize for thisWe have experienced issues with our processes since our recent moveWe will process your refund nowYou will receive an email confirmation of this shortly
Thank you,
IGIGI Customer Care

We can only refund via PayPal - thank you for understanding

***, I did pull up the account and a store credit refund has been posted Regards

Hello,
Looks like we didn't receive the initial correspondence with the PayPal e-mail.
We have sent the refund now via PayPal
Thank you
IGIGI
*** ***

Our system is reflecting the refund, thank you for understanding.

This was sent in our initial reply.
Thank you.

Complaint: [redacted]I am rejecting this response because: This information is erroneous since I have checked my [redacted] account and have received no such refund from IGIGI. 
On receipt of that mail from IGIGI in April 2016 I replied to IGIGI informing them that no refund was received...

and they acknowledged that my feedback was indeed correct - that is - no refund was received. 
They informed me subsequently that they were receiving an error message when they tried to send me the refund.  HOWEVER, I have checked my [redacted] account and everything is correct.  I also called [redacted] helpdesk and they informed me that there is nothing wrong with my account so they see no reason why the amount was being rejected.  Efforts made to contact IGIGI have all proved futile.  I must get my money back from this company...I think it is a trick not to refund but will do whatever it takes to get my money back.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have not received a refund.  Please provide a screen shot of evidence that the money was sent, including the e-mail address to which it was sent.  AS I SAID, I HAVE NOT RECEIVED A REFUNDSincerely,[redacted]

I will request a refund
Thank you.

Refund requested.

Initial Business Response /* (1000, 5, 2015/08/12) */
Hi [redacted],
We deeply apologize for your frustration. We will process this today and you will receive confirmation via email shortly.
We look forward to resolving this matter for you.
Best regards,
IGIGI Customer Care
Initial...

Consumer Rebuttal /* (2000, 7, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Igigi has contacted me to say that they have processed my refund.

Complaint: [redacted]I am rejecting this response because: I got 2 return confirmation emails from Igigi.... here is the FedEx ground tracking number...[redacted]Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,oI have requested the refund, pardon the oversight.IGIGI

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]