IGIGI (Previous Owner)

The refund will be requested, thank you for your patience

Complaint: [redacted] I am rejecting this response because: I got return confirmation emails from Igigihere is the FedEx ground tracking number[redacted] Sincerely, [redacted]

Our office has been in communication with this customer - not sure why they need to involve Revdex.com

Complaint: [redacted] I am rejecting this response because: Requesting a refund is not getting me my refundI have been waiting for months on this money to be refunded and is all I'm getting is a "REQUESTFOR REFUND HAS BEEN ISSUED" I'm getting married this month and I still don't have a wedding dress because the money is tied up in this return of a wedding dress I sent back to IGIGIThis is so stressful and heartbreaking that I won't be able to afford the perfect wedding dress because IGIGI won't give me back money for a dress Ireturned last yearI am devastated! Sincerely, [redacted] ***

Complaint: ***I am rejecting this response because:
Although the proposed resolution is acceptable, I have not yet received my refund and I would like to know when I should expect to receive itI have been pursuing this issue
since last year and would appreciate your efforts to expedite my refund.Sincerely,*** ***

With each discount code generated - we also state our return policy of online credit only

Complaint: ***
I am rejecting this response because: There was no documentation at the time of purchase stating that only a store refund would be issued if the item was returned in its original
condition. I returned the item in the original condition, unworn and unused within the expected return date for a full refundAt no time have I been provided with a credit statement or any other documentation to reflect that a store credit was issued nor the amount of the store credit. It is a poor business practice to tell someone after they make a purchase that a refund will be given "only" in a store creditFull disclosure should have been provided prior to the purchaseThis allows the purchaser the opportunity to make an informed decision on their purchase
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I returned it FEDEX tracking number ***, it shows delivered to your return address, perhaps you typed the number in wrong?Sincerely,*** ***

Complaint: ***I am rejecting this response because: I don't see any response given to the complaint... Sincerely,*** ***

Complaint: ***I am rejecting this response because: Thank you for requesting this refundHowever, IGIGI customer service has told me my refund was requested before; I filed this complaint because I never received itAt this point, the promise of a refund is not a resolution - I'll need to actually receive my funds.Sincerely,*** ***

Hello,
May I gain your *** e-mail so I can refund immediately
Thank you so much
IGIGI

I have requested a full refund, thank you for your patience
IGIGI

Initial Business Response /* (1000, 5, 2015/10/19) */
Hi ***,
We first want to apologize for your frustration and inconvenience with our returns processWe are a small company and processing the returns as soon as possibleYour return will be processed todayYou will receive a confirmation
email with these details shortlyThank you for your feedback and again, please accept our deepest apologies
Thank you,
***
IGIGI Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One week later after company's response, and refund is still not reflected on my credit card statement
Final Business Response /* (4000, 10, 2015/11/02) */
Hi ***,
I'm sorry that you have not yet received your refundOur records indicate that you were refunded on 10/19/Depending on the bank/financial institution, it can take up to seven business days for the funds to post to your accountI have attached the refunds receipt from our authorizations system for your records
***
IGIGI Customer Care
Final Consumer Response /* (2000, 12, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
refund received

Initial Business Response /* (1000, 5, 2015/06/19) */
Hi ***,
I would first like to apologize for the delay with your refund and any frustration this has causedYour order has been refundedYou should be receiving an email confirmation with your refund details for your records
Please
contact us should you have any questions or need assistanceThank you for calling this matter to our attention
Best regards,
IGIGI Customer Care

Initial Business Response /* (1000, 5, 2015/11/17) */
Hi ***,
Again, I wanted to apologize for the confusion with your returns and your trouble reaching Customer ServiceIt looks like the returns in question have been refunded, either to your credit card or via PaypalIf you need any
assistance, please contact us
IGIGI Customer Care

Complaint:
***I am rejecting this response because: I was not made aware through any verbiage on your website or through email communications that sale items could only be returned for store credit and, as I have returned my garment and do not wish to order from IGIGI*** again (also due to the extremely poor level of communication, responsiveness, and consideration for client satisfaction) I would like the full amount refunded to my credit card.Sincerely,*** ***

Complaint: ***I am rejecting this response because the refund needs to be made to the credit card upon which this purchase was made, and to which IGIGI said it would credit my return in December The time lapse is due to IGIGI's failure, not mine Additionally, as stated before, I do not have, nor want, a PayPal account The request is to have my return credited to my credit card
Is there a maximum number of times the Revdex.com will act as liaison for this complaint? I ask because IGIGI is repeating the message content with the Revdex.com I have already endured through direct email conversation with IGIGI
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/07) */
Credit applied customer contacted

Initial Business Response /* (1000, 9, 2015/12/22) */
Dear Ms***
Thank you for alerting our office to this matter, we take customer service very seriouslyI have just issued a refund to the client and notified her of the return
We do hope this will keep IGIGI in good standing with your
office as we strive for excellence
If there is further action required, do let me know
Warm Regards,
*** ***
Sales Manager
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 11, 2015/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offerIt would have been nice to receive a discount on my next purchase because I have been a customer for years and also a word of mouth source for new customers, however greed never gets you anywhereI am just happy to know that my favorite online store isn't closedThank you

Complaint: ***I am rejecting this response because: The response only says that they have been in communication. Resolution of the matter is what I'm seeking.
Igigi.com
has been in communication with me but the company has not resolved the matter as of today. Igigi.com is requiring me to sa Paypal account in order to receive my refund.
Requiring me to deal with a third party vendor to receive funds when they are the ones that charged my credit card in error is frustrating(understatement). A corporate check, cashier's check or something else would be less intrusive
However, in an effort to move this matter along, I have replied to their customer service email giving them a mechanism to pay me. The matter will not be resolved until I receive my money
I am awaiting their reply.Sincerely,*** ***