In-Shape Health Club - All Locations

Review: I have tried since November 2015 to clear my bill. I have made several payments to In-Shape to update the payments that should have been taken out of my paychecks via payroll deductions. I spoke with a female in the InShape off first name starts with a *. [redacted] assured me that everything would be fixed and my next payroll deduction would take effect in March. Then, in February I received a bill for 191.00. I called InShape on March4, 11, & 16 and left a message ,but I have not received a call back. Today, I went to the gym and was told that I needed to make a payment.Desired Settlement: I would like to receive a credit of one month fee or two . and , pay for next month which would be April. Plus, I would rather forget about payroll deduction and pay monthly by credit card .

Business

Response:

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken with Ms. [redacted] and were able to resolve her billing dispute.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Sincerely,[redacted]

Review: I went to this In-Shape with a free 7 day pass. I did not sign a contract and I never attended after the free 7 days; however, they started charging my credit card for a monthly membership of $57.99/month. I called them and they said that I should not be getting charged and that they would fix it. It was not fixed. Every month I call or go to the facility and they either tell me that they will take care of it or that someone else has to handle it and that person is not there. In April 2015 they even charged me an additional $29.50 after telling me that they would fix the problem. The last time I went to the facility they told me that they couldn't handle in store and that I would have to call someone at the main office. I called and was transferred to that individual's voicemail. I left a message and then I called back to ask to speak with someone else who could help me and was then transferred to that person's voicemail. I left a message for that person as well. I have not heard back from either person and it has been over 2 months. They know I should not be getting charged, they admit that I should not be getting charged and I'm still getting charged and have not received a refund. I even received several calls during this time from one of their recruiters trying to get me to sign up for a membership.Desired Settlement: I want them to stop charging my credit card and refund me everything that they have wrongly charged me which is currently $667.39 ($57.99 x 11 months + the $29.50 additional they charged). By the time this gets resolved the amount might be more since they automatically charge my account $57.99 every month. If that is the case, then I want any additional charges that occur after this dispute is filed to be refunded as well.

Business

Response:

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. I have attempted to contact [redacted] by phone and have left a voice message and will continue to reach out to him to come up with a resolution. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs. Sincerely, [redacted]

Consumer

Response:

I am rejecting this response because: I received a voicemail message from In-Shape like their response said. I was at work and unable to answer the call at the time. I called her back on Friday, November 27th and left a message (she was probably out for the Thanksgiving holiday). I tried calling again today Monday, November 30th and left another message. Nothing has been resolved yet so please do NOT close this complaint. I appreciate your help in this matter.

Business

Response:

Resolution:In-Shape Health Clubs has

received the above referenced customer complaint and appreciates the

opportunity to respond. I have spoken with Mr[redacted] and was able to cancel

his membership and resolved all other issues to his satisfaction.In-Shape Health Clubs

welcomes feedback from members, and will provide resolutions customized for our

individual member needs.

Sincerely,[redacted]

Review: Inshape fitness has billed my account incorrectly.They indicate a maintenance fee of 29.00 is billed once a year. This was never disclosed during the contractual discussions. This is the second time in which they have billed the account this fee.Secondly, they have indicated that I signed a three year agreement. I recall a two year agreement that should terminate in March of 2015.Given the discrepancies that have occurred with the billing and the length of the agreement, I am lodging a formal complaint with the Revdex.com.Desired Settlement: I would like the $29.00 fee waived, retroactively for two years, for a total of $58.00. I would like to confirm that my contact expires in March of 2015.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have attempted to contact [redacted] by phone and email. We have not received a response.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Review: I was promised that I could enroll for one month to try the club with out further obligation or billing. On my contract the lady [redacted] even wrote @1month, after looking at my bank statements I found that I have been being billed every month for about 5 months after contract. When I contacted [redacted] she lied about this an has avoided providing me with a copy of contract. I want a copy of my contract and a refund.My company has In shape at our health fairs every year an if this matter is not resolved I am going to bring it to the company's attention to prevent promoting misleading contracts.membership #[redacted]Desired Settlement: I would like the months billed past my one month to be refunded.

Business

Response:

Resolution:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted] regarding her concern and were able to amicably resolve her issue by adjusting her billing cancelling her agreement.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Sincerely,

Member Services

In-Shape Health Clubs, Inc.

###-###-####

Review: Hi THere,I need to file a complaint against Inshape Gym due to foul customer service and a denial of access due to taking away my membership from an accident I had. I was paralyzed there back in Jan 2013, but due to this they told me I could not come back.Desired Settlement: Open settlement due to foul service and denial of access because of being paralyzed. I have already contacted their insurance as well. Please send this case to them.THanks,Ms [redacted]

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. Ms. [redacted] settled her insurance agreement with the ISHC Insurance Company in July, 2013. The club access issue has been previously discussed directly with the Ms. [redacted] as well. We have reached out to the member to remind her about the outcome of both topics.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Consumer

Response:

Hi There this was an email I got when I asked for a refund after the accident. The refund was because I PAID three months in advance.

________________________________________________

3/08/13

Hello [redacted],

Per your request to [redacted], we are crediting your account for $87 and placing your account on hold. This entry was not reflected on your March statement. Your account balance is now a credit of $87. Please let us know when you want to return to the club and we will reactivate your account. Also, if you prefer to receive a check for the $87 we will be happy to send one out to you right away.

Feel free to contact me if you need any other assistance.

Sincerely,

In- Shape Health Clubs

###-###-#### [redacted] __________________________________________________

I was not sent the check as I had asked for. I instead she put credit on my account. So I had to argue with them to get my money back. You would think they would understand this woman had a severe accident let us have some courtesy for her, but no I had to argue with them to get the money I paid in advance. The paying in advance was not a requirement, but something I did. Down below is the next email I sent after not getting my money. Please look at how much further it was out due to them not giving me my money. AS well due to this I had a claim with my bank. My bank gave me the credit on my bank account. After I finally got my money back from the gym I paid the bank the money back out of honesty. I have all this documentation _____________________________________________

[redacted] 3/27/13

[redacted],

I called in several times and asked for my check to be sent to me and I have not gotten it. I need it sent to me.

Thanks,

_________________________________________________

3/27/13

To: [redacted]

[redacted],

My apologies. A check in the amount of $87.00 will be printed and mailed tomorrow to your address on file: [redacted] Thank you,

In- Shape Health Clubs

Director of Member Services

###-###-#### X[redacted]

###-###-#### direct

###-###-#### cell

__________________________________________________

[redacted] then sent me this email which I don't recall anything about. However when I went back to reinstate and activate my account there was an disagreement from them on me not getting my account back for the same price and I learned that an employee signed me up under false information on the first time I had membership because I was asked if I work at the schools still, which I never had. If I had said that in the beginning I think I would of remembered to say it again. So the company has been dishonest from the beginning. After all this I talked with a manager and they pretended in the end of our conversation to sign me up for the same price, but I soon got a call from [redacted] telling me I was not able to have my membership back. I DONT BELIEVE I EVER SIGNED ANY PAPERS TO CANCEL my ACCOUNT like the email says below.

3/28/13

To: [redacted]

[redacted] Our pleasure [redacted].Your account was also cancelled as requested earlier.

In Good Health,

In- Shape Health Clubs

Director of Member Services

###-###-#### X[redacted]

###-###-#### direct

###-###-#### cell

_________________________________________________

Down below is the final email I sent her after her talking to me over the phone and being extremely rude to me.

Hello [redacted], 7-18-2013

Down below you will find an email that you sent to me that I still have on file. As of July 16, 2013 I chose to come back an signed up. I have a contract stating the same price and the day my membership started. As of July 18, 2013 with me only being at the gym for one day you called me and falsely accused me of several things. In addition my membership was terminated without accurate reason. Finally I was terminated due to my injury that had occurred back in January 2013 at this gym.

The email dated below if when I was know longer there. So I did now as you told me I could like come back. IF you had an with the false information how come you never mentioned it then. So here I am one day into service with you and you decide to change your mind. Pretty interesting don't you think. You let me go due to the disability and you discriminated me.

Genuinely,

DOWN BELOW I SENT THIS I THE EMAIL TOO TO PROVE TO HER WHAT SHE TOLD ME

Hello [redacted],

Per your request to [redacted], we are crediting your account for $87 and placing your account on hold. This entry was not reflected on your March statement. Your account balance is now a credit of $87. Please let us know when you want to return to the club and we will reactivate your account. Also, if you prefer to receive a check for the $87 we will be happy to send one out to you right away.

Feel free to contact me if you need any other assistance.

Sincerely,

In- Shape Health Clubs

###-###-#### X[redacted]

Business

Response:

The company states that the original contract and its terms were no longer valid when the contract was canceled. The contract was canceled when the consumer received the funds back from that account and the account was closed (please note that they consumer states this in her own response). The company goes on to state that they cannot provide services to the consumer at the old contract amount as that offer is no longer valid.

Review: We saw yesterday (3/5) that the child care is being closed as of 3/15. the sign was not out Tuesday. This was not brought to our attention when we walked in at the front desk, the poor caretaker at the child care had to tell us and she said she just found out that day too (from the sign). The manager had no answers as to why and the child care was the only reason we agreed to sign up. the only thing they offered was to pro-rate credit us for the child in care only for the balance of march. other than that, they said we would have to pay more to go to an alternate gym of their in town that does have childcare.Also when we signed up, there were signs outside and the manager sold us on how the place would be remodeled. The sign is now down and never has been remodeled. Looks like that was false advertisement and a ploy to get people to sign up.they make us sign a year contract agreement and I feel this is a breach of their end of the contract.Desired Settlement: they make us sign a year contract agreement and I feel this is a breach of their end of the contract. they either need to let us go to the other gym with childcare for the same price for the term of our contract or release us from the contract.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted] regarding his concern and were able to amicably resolve his issue by removing cancelling his membership.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Sincerely,

Digital Media Specialist

In-Shape Health Clubs, Inc.

###-###-####

Consumer

Response:

I am rejecting this response because although we are now out of the contract liability we are still out of Childcare for the balance of the month after the 15th and have already paid for the month. I would also like to formally complain about the false advertisement and lake of care and ethics for both their employees as well as customers. They definitely weren't trying to keep or make a customer happy and offered no valid reason for the closure as well as the employees still haven't been informed what will happen to them (will they have a job or not? Where? Etc.)

Sincerely,

Business

Response:

We have addressed Mr. [redacted]'s complaint with Club Management and have honored their request to cancel. ISHC is unable to release any other information regarding staff with him but ,we do wish him and his family well.

In Good Health,

In-Shape Health Clubs.

The biggest scam I have come across in years. Billing issues; inadequate customer service; no proper gym etiquette; rules not enforced; no introduction of use of gym equipment for new members (weights are thrown down or slammed); no one monitoring the correct use of equipment; no locker rooms for the past 5+ months; excuse after excuse. These are just a few of the issues I have experienced with this business. People use the two women and two men restrooms to change clothes in, therefore, occupying the limited space while someone needs to use the toilet. (Isn't there an ordinance for the number of restrooms needed in a service establishment?) Excuses. The goal appears to be to make money, but not train people to properly use the facility in a safe and mutually beneficial manner. "Pack people into the facility and let them do as they please" appears to be the mission statement for In-Shape Health Clubs with no regard to all customers.

Review: I have been a member of In Shape health Clubs since 2011 and live in Bakersfield, CA. In 2011 I signed a contract for the membership level which would allow me to use any In Shape location - this included all clubs in Bakersfield and elsewhere in California. The payment was for $69.99/mo. for my husband and me. In 2015, In Shape decided to open a new club in Bakersfield in Seven Oaks which was designated a Diamond Level club. Previously, all clubs in Bakersfield that I went to were Platinum level (one level below Diamond). This Diamond club was to have many more amenities than the Platinum level clubs and was to be more exclusive, thus allowing it to be less crowded. I was told by In Shape that in order to use this new Diamond club, I would have to upgrade my membership to a higher level and pay a higher monthly payment. I agreed and upgraded my membership to a Diamond level and increased my monthly payment to $93.99/mo. I was charged (automatically debited from my checking account) the higher monthly payments beginning in March, 2015, despite the fact that the club did not open until May, 2015. I now went back to my records and see that the amount I have been charged since June 2015 was arbitrarily increased to $95.99. In January, 2016 In Shape arbitrarily changed the level of the Diamond club to a Platinum level and did not inform me or other members, except with the change in one sign at the entrance of the club. This meant that now anyone who had only a Platinum membership, could now use the formerly Diamond club. This also meant that if I had stayed with the previous payment of $69.99, I could now use that club. I spoke with the membership manager and asked to also downgrade my contract to my previous arrangement, as the club was no longer Diamond level. He indicated that my previous monthly contract was no longer available and offered me that I could downgrade to $75.99 PLUS a $79 enrollment fee! I informed him that I have been a member of In Shape since 2011 when I moved to California and there was no reason for me to 1) pay more monthly or 2) pay an enrollment fee. He said that he could not do anything else, as this was a corporate decision and gave me a customer service number to call. I called customer service and they indicated that my former monthly payment was no longer available, that in order to use the club a new member would pay what I am paying and thus they could not change my membership to a lower status and that the Diamond club status NO LONGER EXISTS! In my opinion, this is an unethical BAIT AND SWITCH tactic! I was paying one price, they offered me something better (BAIT) and I upgraded and now they have taken that away (SWITCH) and they want me to pay the same amount!Desired Settlement: I would like to go back to my previous contract paying $69.99 monthly for my husband and me for the Platinum status and be bale to use all In Shape clubs, without any enrollment fee or penalty.

Business

Response:

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. Ms. [redacted]’s membership was a “Couple Platinum” legacy membership (this level no longer exists) with access to 53 clubs. In February 2015, Ms. [redacted] upgraded the membership to a “Couple Diamond Market” membership providing access to 68 clubs. Ms. [redacted] has a fantastic rate at $95.99. New members joining for the same membership type will pay $139.99! While the club level was recently changed to a Platinum level under the new structure guidelines, Ms. [redacted] continues to have the same access and distinction to a Diamond membership with access to 68 clubs. Because Ms. [redacted] enjoys a low rate, if she were to reduce her membership to a Platinum level it would now be more expensive and include less club access. That is a benefit of a founding member. We have explained the differences to Ms. [redacted] regarding the "Legacy” membership versus the new “Platinum and “Diamond” memberships and we hope this will clarify our position. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs. Sincerely, [redacted] Member Services Manager In-Shape Health Clubs [redacted]

Consumer

Response:

I am rejecting this response because:

There are no more Diamond clubs in my area and so the Diamond membership does me no good. Also, of course I am getting a better rate, InShape recently raised thier rates. My postiion still stands, if they had not opened the Diamond club in June I would not have upgraded and now this club has been downgraded to a Platinum, so I am requesting that I just go back to my old plan before what I feel was a "bait and switch". Thank you.

Business

Response:

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. I have a message pending for Ms. Castillo and look forward to resolving her dispute. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs. Sincerely, [redacted] Member Services Manager In-Shape Health Clubs [redacted] Tell us why here...

Review: On May 6, 2015 @ 9:40 a.m. my privacy was violated while showering after my swim workout, by two maintenance employees. Signs posted indicated that maintenance workers would be working in the women's locker room @ 12:30 p.m. -3:00 p.m.When both maintenance workers entered the shower stall area, I was exiting the shower stall when they both walked in and saw me naked.The maintenance person only said, "Oh, I didn't know anyone was here."They failed to announce their presence. They DID NOT, apologize or tried to exit the area.Instead they continued into the stall #1 to do their work.I exited the shower area and tried to dry off and dress in the main locker room area, while they continued to walk in and out of the women's locker room, without any regard or respect for all women in the locker room.Three or four other woman expressed anger with their blatant disrespect of women undressing/dressing in the locker room and expressed their complaint with the front desk person.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Free lifetime membership at all In-Shape Health Clubs.

Consumer

Response:

I truly feel that a refund is a fair resolution for violating a person's privacy by two maintenance personnel who saw me naked in the women's shower room. Signs that were posted indicated as stated above in my original complaint indicated 12:30 p.m. - 3:00 p.m. The Maintenance workers entered the shower stall area @ 9:35 a.m.Another option to a resolution to this complaint is to: 1. Credit me for all the membership dues that I've paid, plus 5 years free membership, OR2. Offer me 5 years free membership.[redacted]

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. This issue has been escalated to our Human Resources department for further review. Upon resolution, they will reach out to [redacted]. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs. Sincerely, [redacted] Social Media Associate In-Shape Health Clubs, Inc. 209-922-0084

Consumer

Response:

I am rejecting this response because: InShapes response indicated that the problem was escalated to their HR department. As a victim of what occurred, how would the Human Resources Department be beneficial to me as a victim since I am NOT an employee with InShape? InShape obviously has personnel problems that need to be corrected which does not affect what already OCCURRED. Training their personnel can be on-going for years in order to correct what ALREADY HAPPENED. In the meantime, as a victim, the problem and issue is evaded until they figure out what they must do correct what occurred from happening again? Unacceptable. Inshape must take responsibility in accepting what HAPPENED. As a victim of being violated my privacy on their premise, I have to re-live what occurred EVERYTIME I go to the gym, with that said, it is UNACCEPTABLE to for me as a victim to wait until they figure out what to do.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. I have spoken to [redacted] and we have resolved this complaint to both of our satisfaction .In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs. Sincerely, [redacted] Social Media Manager In-Shape Health Clubs, Inc. 209-922-0084

Consumer

Response:

I am rejecting this response because: We DID NOT RESOLVE the information Revdex.com received is NOT correct. On May 28, 2015, offered me free membership for 3 months. I thought it over and called [redacted] back on May 29, 2015, and asked for the following = We are currently paying a monthly membership of $90.00, which includes membership for three people; our daughter = $40.00 per month, my husband=$25.00 per month, myself=$25.00 per month which totals $90.00 per month for three of us. Since my husband and I are under our daughter's plan, I asked to reduce our daughter's monthly membership fee to $25.00. Reducing our total monthly membership fee to $75.00, verses what we are currently paying=$90.00. THAT IS ONLY A $15.00 reduction. This would be a win win resolution on both parties. IN SHAPE 9[redacted]) REFUSED the offer and said that the maintenance personnel who walked into the shower area that saw me naked DID NOT DO IT ON PURPOSE! As I have stated previously, there was a small sign posted in the women's locker room indicating that maintenance personnel would be working in the women's locker room from 12:30 p.m. -3:00 p.m. THE MAINTENANCE PERSONNEL WERE IN THE WOMEN'S SHOWER AND LOCKER ROOM AREA AT 9:30 A.M. That was THREE HOURS PRIOR TO WHAT THE SIGN INDICATED. Also, what made things worse was when they saw me naked, THE TWO MAINTENANCE PERSONNEL DID NOT APOLOGIZE OR EXIT IMMEDIATELY, THEY CONTINUE ON TO THE NEXT STALL & CONTINUED TO DO THEIR WORK.I feel that asking for a $15.00 reduction on my total monthly membership dues for as long as it is active or until we decide to cancel our membership, is fair for what I have experienced at the INSHAPE CLUB who was NEGLIGENT IN SECURING MY PRIVACY AT THEIR CLUB.

Business

Response:

Thank you for allowing us to respond regarding the incident this member is complaining about. For the member’s own privacy, we are reluctant to provide specifics regarding the incident about which she has complained, except to confirm that it is not a contract, billing, promotion, refund or cancellation dispute. While we do not agree that the member is entitled to any compensation related to the matter, in good faith, and in the spirit of maintaining a positive relationship with this member and providing her with outstanding service, we offered a fair resolution of the matter. We also offered her the opportunity to cancel the membership. We have tried to resolve this matter to the best of our ability. Should you have any questions, please contact me. Sincerely, [redacted] Social Media Manager In-Shape Health Clubs, Inc. 209-922-0021

Review: I have been trying for 6 month while unemployed to cancel my membership. I have no funds and they continue to overdraw my account. I have called corporate and all they say is they can take my card off but they are still gonna send me a bill.Desired Settlement: Membership canceled.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted] regarding her concern and were able to amicably resolve her issue by cancelling her membership.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Review: When I tried to pay and sign up for In-Shape, I was asked to come back at a later time by the general manager. After returning and signing up, I tried 3 times to set up my complimentary consultation with a personal trainer that was included in my membership. Each time, I was told that the manager would give me a call and never received one. I spoke with the assistant manager who assured me that I would get an appointment and apologized for the inconvenience. Finally, on my 4th try, I was scheduled for an appointment and received a voicemail on the day of my appointment from the manager canceling my session. He told me he would see me later that day around 2:30 and would give me a call back. He never called me back. I am extremely dissatisfied with the poor customer service that I have received as a new member. Consequently, I am no longer interested in continuing the relationship with In-Shape. I would like to cancel my membership with full reeimbursement as it is clear that I am not a valued customer.Desired Settlement: I am requesting a full refund and that my membership be cancelled immediately without financial penalty as I have not been using In-Shape due to my disappointment in lack of services (consultation) promised upon my membership sign-up.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have attempted to contact [redacted] several times regarding her concern but we have not received a response.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Consumer

Response:

I am rejecting this response because: In-Shape has my email address which has not changed. In-Shape has my email address on file and has used it as a primary means of reaching me. I haven't received an email from them since April. Although, my phone number has changed over the past two and a half weeks, I received no phone calls prior to the number change except for the voicemail from the manager asking me to reschedule approx. 1 hour before my morning appointment.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted] regarding her concern and were able to amicably resolve her issue by cancelling her agreement.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Consumer

Response:

I am rejecting this response because:

In-Shape and I did not come to an amicable agreement as they indicated

I have yet to receive what I requested; contract cancellation and full reimbursement ($159.96)

In-Shape didn't deliver the services that were promised to me

upon signing up with their fitness club

These services are also listed

as "free" on their website

I would like an official notice of cancellation

In-Shape's email below states that the "gym

membership and personal training are (2) separate arrangements within

the club".

However, In-Shape should honor what they promise to a

customer

These promises were made verbally and confirmed on

their website

I

signed with In-Shape because it offered me a "Fit start" appt. which I felt would jumpstart my fitness journey

In-Shape's correspondence below,

only acknowledges a "portion" of my complaint

The email (below) doesn't apologize for the poor customer service

In-Shape states they refuse to refund because I had "full access to the gym"

I didn't use the gym after my appointment was cancelled

Each time I tried to set an appointment I was told I would receive a call back (during that time I remained at the gym believing that I would receive hear from the trainer, but never received a session until the cancellation

gym membership wasn't the issue, In-Shape's failure to deliver the service promised was the issue

I'm requesting a full

refund (Jan 31-April 31) + $40 fee they charged me in April= $159.96.

I received the following message from [redacted]:

[redacted],

Review: I signed a contract with In-Shape in April 2012. In January 2014 I contacted In-Shape both in writing and by telephone to cancel said contract. I have not used an In-Shape facility at any point or for any reason since that time. However, I recently received a notice from a collection agency saying that my account had been turned over for collections because I had not paid dues since January (when I cancelled). When I called In-Shape I first spoke with a woman named [redacted], who told me that she did see a record of my request but that it had never been "officially entered into the system," and that regardless of this, contracts cannot be cancelled for any reason; whether I cancel or not, I will still be responsible for all fees and dues for the remainder of the contract. When I asked to speak with a manager I was told there wasn't one available. I requested a copy of the contract and once I had reviewed, I called In-Shape again. Even though the contract very explicitly states that only dues for the last 30 days from the date of cancellation must be paid if the contract is voluntarily terminated, I was again told the contract was binding and I will be forced to pay for the remaining time of the contract whether I use it or not.Desired Settlement: I would like my contract cancelled effective January 2014, which is when I submitted my original request. I will gladly pay one month of dues beyond that, (per the 30 day wording of the contract). I need the collection agency to be notified that this account is closed and the outstanding balance that I'm told I owe for the months between January and May to be erased.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have attempted to contact Lauren multiple times regarding her concern and we have not received a response.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Review: I am filing a complaint against In-Shape Health Club, 930 N.

Norma St., Ridgecrest, Ca. 93555, Phone # (760) 428-7001. A detailed

description of what happened is below.

Back in mid-November 2013, I went into the club to see if

they had the necessary weight machines for me to continue my physical therapy.

I had been undergoing physical therapy for a badly damaged shoulder and was

attempting to continue the shoulder strengthening process myself. I was

immediately assigned a salesman, [redacted], who escorted me into his

office cub and began trying to sell me a membership to the club using high

pressure sales tactics. I told him repeatedly (no less than four time) that I

wanted to see what equipment they had before I made decision to join. He

refused to give me a tour of the equipment they had before I made a decision to

join. He refused to give me a tour of the equipment they had before I made a

decision to join. He refused to give me tour of the equipment (which was

sitting about 100 ft. away) I signed up for a membership. After repeatedly

telling him that I had no intention to sign up until I could verify that they

had the equipment I needed, he would come back with a supposedly better offer

to join. Still refusing to let me see the equipment, he told me stay put while

he talked to his manager about even a better offer. When he returned, he said

that his manager had agreed to let me sign up for the remaining two weeks of

November for $10. Then after trying the equipment for two weeks, I could make a

decision as to whether I wanted to continue my membership. To get him off my

back, I agreed to the two week membership. He then proceeded to explain the

details of the two week membership, and ONLY the two week membership, from a

contractor the he was supposedly reading from his computer monitor. The monitor

was turned away from me and I could not see it. I trusted that he was telling

me the truth. He then slid an electronic signing pad towards me and told me to

sign a number of times which would validate the contract. Only after signing,

did he print me out a paper copy of the contract, four pages of small sprint.

Additionally, In-Shape would not take my $10 in cash, but instead

wanted my checking account information so they could withdraw the money

directly from my checking account. They said this was their policy. When I told

them I didn’t have that information with me, they said a credit card would

suffice for now, but I would have to come in the following day with my checking

account information and they would cancel the credit card charge and apply it

to my checking account. I acme in the following day and gave them the checking

account information.

I did not immediately look at the paper contract. I assumed

I had two week membership, and would make a decision whether to join for a

longer term after this. During this time, I had identified a weight room in the

Ridgecrest area where I could exercise for free and decided not to extend my

membership with In-Shape. When I returned after two weeks on a Monday to tell

them that I was not going to sign up for a longer term, they told me I was one

day too late and that I was locked into a three year contact at $39.99 per

month. I was shocked and asked them “What are you talking about?” They said

since I was late, I was automatically entered into a three year contract. The

contract says something about membership continuing on the 30th of

each month. [redacted] deceived and mislead me and used high pressure

sales tactics in order to sign up another member. The salesmen work on

commission, so the more members they sign up, the more money they make.

I immediately put a lock on my savings, checking, and credit

card accounts to prevent them from going in automatically and withdrawing

$39.99 per month. I was late locking my account for December 2013 and they were

able to go in the first week of December and withdraw $39.99. The accounts were

locked after that.

Up on my repeated requests to cancel, I was also told from a

manager (don’t have his name, but I can get it) at the Ridgecrest office that I

could not cancel with the Ridgecrest office but would have to cancel through

their Stockton, CA. office. I said, “So a person can sign up at the Ridgecrest

office but can’t cancel at the Ridgecrest office?” He very arrogantly said, “That

is correct.” This required requesting a cancellation form, filling it out, and

sending it to the Stockton office with my reasons for cancellation. After two

weeks, I received a letter from the Stockton office informing me that I would

not be allowed to cancel without a Dr.’s notice and also that cancellation fees

may apply. This is now required that I spend more money to make an appointment

with my Orthopedic Surgeon. I was able to put my so called “membership” on hold

for six months to keep In-Shape from running up my bill. The hold expired in

June 2014 after which I began receiving monthly payment notices in the mail

from In-Shape since they could not withdraw the money from my checking account.

I have not paid any of the notices and the notices keep coming along with an

additional $10 per month late charge (now $49.99 per month). I finally went to

see my Orthopedic Surgeon and he gave me a note. I sent the note to the

Stockton Office on Aug 25, 2014 requesting that they cancel my so called “membership”.

I still have not heard from them.

Another thing I would like to point out is that since being

duped into this three year contract, I have received numerous offers in the

mail to join In-Shape Health Club for free on a trial basis for a few months.

This is something that In-Shape could have offered without entering into a

example of In-Shape’s tactics of deception and misleading.

On September 12, 2014, I received a letter from In-Shape

that if I did not pay all of my membership fees immediately, they will report

me to a collection agency.Desired Settlement: The bottom line is that In-Shape Health Club (specifically

[redacted]) deceived and mislead me into signing up for a three year

membership. He also used high pressure sales tactics to get me to sign up. I

had no intention to sign up for three years and because of this, I do not owe

them any money. In my mind they owe me $119.99 ($39.99 they stole from my

checking in December of 2013, $50 to lock my account against them, and a $30

copayment to my Orthopedic Surgeon for a Dr.’s note). So, how do I get them off

my back? Can they legally report me to a collection agency and ruin my credit?

If there is anything you can do to assist me with my problem

and investigate this company, I would appreciate it.

Sincrely,

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the

opportunity to respond. We have spoken to [redacted] regarding his concern and were able to

amicably resolve his issue by adjusting his billing and cancelling his membership.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for

our individual member needs.

Sincerely,

Member Services

In-Shape Health Clubs, Inc.

209-922-0072

Consumer

Response:

In-Shape Health Club has resolved my issue. After a 9-month struggle, they have finally cancelled my membership and zeroed out my account. Additionally, they have sent me a check for $119.99 to reimburse me for expenses I incurred while trying to get them to cancel my membership and zeroed out my account. Additionally, they have sent me a check for $119.99 to reimburse me for expenses I incurred while trying to get them to cancel membership. Thank you very much for your assistance.

Sincerely,

Review: I have been contacting In-shape for multiple issues and have no resolved none! I originally went on site to the center where I got my membership to temporary freeze both my Custom built and Membership account do to some unexpected Economic issues. Turns out that the person who helped me froze my membership account (so I thought)and was unable to freeze the Custom built account because I needed to call corporate for that issue. Later that week when checking my account online I noticed the membership fee had still been applied and called corporate to solve the issue and that's when I found out that the guy had froze the wrong account after a few calls things got settled and had arrange for them to freeze my Custom built agreement (so I thought again!) but for that matter I needed to speak to a whole different department with in their corporation. I called two weeks in advance to have them freeze my accounts but kept forwarding me to a voice mail of someone called [redacted] I believe I left her a total of 4-5 voice mails with-in a period of 7 days and still hasn't returned any of my calls the bank already charged me the personal trainer fee and I don't know what else to do every time I call corporate member services they tell me that they cannot do anything because that needs to be handle by another department or management when I ask to speak with management they just forward me to the [redacted] Voice mail!!! I'm furious that no one has helped me with this the staff at member services themselves have gotten to know since I call in everyday to talk to custom built but they just apologize and say they have noted the times I called and have forward priority e-mails to the [redacted] lady and her Manager [redacted] but I still have not received any respond yet they charged me for unwanted services, this is such a inconvenience in my life having to call in everyday and also having money going to waist! I need the money to handle other emergency situations but In-shapes lack of customer service has effectedDesired Settlement: Cancel both my custom built agreements and membership account do to their poor terrible services!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...⇄ out a fee since this is the result of my unsatisfaction with customer service!!!!!!!!!!!!!!!!!

Business

Response:

In-Shape

Health Clubs has received the above referenced customer complaint and

appreciates the opportunity to respond.

I have spoken

to Ms. [redacted] regarding her personal training agreement. ISHC will honor her

cancellation request.

In-Shape

Health Clubs welcomes feedback from members, and will provide resolutions

customized for our individual member needs.

Should you have any questions,

please contact me.

Sincerely,

Manager – Member Loyalty Team

In-Shape Health Clubs, Inc.

209-922-0053

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: After contract with club was over this company proceeded to take six extra dollars from my checking account. They never notified me by mail or phone that contract was over. When I complained at main office, I was told that contract stated they could do this when contract was over. I have been with this gym for 15 years. I do not believe this is a good business practices, its stealing from customers unknowingly. They did this for three months before I noticed. During this time I attended gym atleast three days a week and was never told I needed to reupdate contract. I want my eighteen dollars refunded that was stolen from my account. My contract stated $94.99 a month. I believe it was illegal for them to take an additional six dollars from my account after contract was over.Desired Settlement: I would appreciate being refunded 18 dollars that was stolen.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to Mrs. [redacted] regarding her concerns and were able to amicably resolve her issue by updating the billing on her membership.

In-Shape Health Club welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Review: I signed a contract with personal training program with in shape Club for a 6 months. Contract start date was 09/20/2013. Ending date was 02/2014. I paid $149 down payment on 09/20/2013. Rest of the balance ($500) was going to be deducted monthly $100 from my bank account until the end of the contract. This was a contract by Company called Custom Fit.I used the program for a month or so. And then I had to go out of country for awhile. Called in shape tried to freeze my account until I return. They said they will no longer working with Custom fit but they would honor my sessions when I come back. And my contract was going to be up in February. I said fine.Couple of days ago when I was checking my bank account I realized there was a $100 withdraw from my account by custom fit for my expired membership. I immediately called them. They said they were now just doing the billing for In Shape Clubs. And said needed to call them to resolve this issue. I did. But now In Shape is telling me that I did not submit written request to cancel my account that's why they were continuing charging to my account. I said them that they told me they were no longer affiliated with Custom Fit and when my contract was up. It was up. That is it. Very simple. Now how come In Shape is charging to my account a monthly fee. Non sense.I am about to loose my sanity here.These people are scam. They have balls to tell me this nonsense bt. And the funny thing is they say they could not give me the credit for the $100 they charged without my authorization. I will call my bank to get a claim but I wanted you guys to know about this company.Desired Settlement: Get credit back to my account.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to Mr. [redacted] regarding his concern and were able to amicably resolve his issue by adjusting the billing on his Personal Training agreement.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Dear In-Shape,My name is [redacted], I am writing to bring to your attention a serious issue I have experienced with your customer service at the In-Shape Sport gym location on [redacted]. Upon signing a '1-year personal training contract,' the trainer explained that my training sessions would end once the contract end date was reached unless I renewed my personal training sessions with a new contract. As it was explained, my '1-year personal training contract,' would end on the date indicated in my contract, October 2014, and would not continue without notifying me. In February of 2015, I noticed my finances were not balancing and discovered my bank account was still being billed monthly for training sessions even though I was informed previously that this was not supposed to happen.I explained the situation in detail to the General Manager of the gym I am currently utilizing, she agreed my account should not have been billed once my contract end date was reached and that a reimbursement for the months charged post end-date wouldnt be a problem, she also found my current mailing information was not up to date as well even though I updated my contact information at the In-Shape Sport gym several months prior. I was told I needed to speak to a trainer from the Sport location to resolve the situation, I called throughout February with none of my calls returned. Frustrated, I decided to meet with a trainer in person, he cancelled my 'personal training membership,' claiming I shouldn't be billed any further. In late April I discover I am still being billed, my 'personal training membership,' has not been cancelled, contact information is still not updated and I was denied a reimbursement of post contract end-date charges. There are more details to my complaint description but I cannot fit them due to Revdex.com limitations. I am very disappointed with the customer service I have received from In-Shape and especially from the In-Shape Sport location in Modesto, CA.Desired Settlement: The problem I faced could have been easily resolved a long time ago but instead I am left feeling led on, lied to and that the staff of In-Shape is untrustworthy regarding their customer service, ability to explain information concerning membership contracts prior to and post signing as well as poorly representing the company. I wish to be reimbursed for the charges made post contract end-date for 'personal training sessions,' from 11/2014 to 4/2015.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have reached out to Dustin and resolved his billing issues, set him back up with a trainer and transferred him to a different club. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs. Sincerely, [redacted] ISHC Call Center Manager [redacted]

Business

Response:

Please resolution attached.

Review: I joined In-Shape fitness South Mooney around Thanksgiving 2013. No later than January 29 2014 did they remove 1/2 of their free weight equipment. I signed up for this fitness center after touring the complex. The presence of the free weight equipment was one of the main reasons that I signed up for the location. This change occurred without any mention of the future changes to the gym.When I inquired with management (at South Mooney), the explanation was:In-Shape is restructuring their locations amenities, and to have the equipment previously available at the South location, I would have to join the North/Main location, thus doubling my monthly dues to $40/month.Desired Settlement: I would like to break my contract without penalty, or receive an upgrade to include the other location at no additional charge.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to Mr. [redacted] regarding his concern and were able to amicably resolve his issue by removing providing option for Mr. [redacted] to transfer his membership to an In-Shape location of his choice.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Sincerely,

Digital Media Specialist

In-Shape Health Clubs, Inc.

209-922-1252

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to Mr. [redacted] regarding his concern and were able to amicably resolve his issue by removing providing option for Mr. [redacted] to transfer his membership to an In-Shape location of his choice.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Sincerely,

Digital Media Specialist

In-Shape Health Clubs, Inc.

209-922-1252

Consumer

Response:

Review: [redacted]

I am rejecting this response because: in shape is still requesting I pay more than my previous membership

Somewhat of a scam

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: in shape is still requesting I pay more than my previous membership

Somewhat of a scam

Sincerely,

Business

Response:

[redacted] called yesterday and reaccepted the original offer to be transferred to another facility. I did not make any additional changes to his membership. He originally accepted this offer the first time we spoke.

Business

Response:

[redacted] called yesterday and reaccepted the original offer to be transferred to another facility. I did not make any additional changes to his membership. He originally accepted this offer the first time we spoke.

Review: I signed a contract for personal training which I did not under stand about how long it was and what it would cost to cancel contract. I paid a 90.00 fee to cancel contract acc number [redacted]Desired Settlement: Refund of 90.00$

Business

Response:

Revdex.com

3075 Beacon Blvd

West Sacramento, CA 95691

Attn: Dispute Resolution Department

RE: Case #[redacted]

In-Shape

Health Clubs is in receipt of your complaint dated 2/5/14.

Mr. [redacted]

contacted us to cancel the remainder of his personal training agreement. Per his agreement, he was required to pay an

early buy out fee, which was $90.00.

We supplied

Mr. [redacted] a copy of his agreement for his review. In-Shape will not be refunding the early buy

out fee.

Sincerely,

Manager – Member Loyalty Team

In-Shape Health Clubs, Inc.

###-###-####

Review: I had a nine month contract with In Shape Health Club, Vacaville for a personal trainer twice a week The contract expired on 31 December 2014. On 4 December I notified [redacted] that after 31 Dec I would no longer participate in the personal training program that he supervised. He stated that he would e-mail that information to IS and he typed an e-mail while I waited. Subsequently I noticed an entry for IS for $280 dated 7 January 2015. I questioned him about this and he stated that I had not provided the proper notification. Since I had not received a contract, I asked him how I should provide notification. He stated that he did not know. I later called Customer Service at IS Hq in Stockton on 14 January and was told that the $280 would be refunded. As of 19 January no refund has been made. I suspect that it is a company policy to make quitting training sessions difficult in order to cheat customers out of a charge.Desired Settlement: I would like to have the amount of $280 refunded to my credit card.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken with [redacted] regarding her concern and we were amicably able to resolve her issue by adjusting the billing on her personal training account. We provided a resolution to [redacted] satisfaction. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.