In-Shape Health Club - All Locations

Review: On or about may 10, 13 I went to the Alamo, Vacaville gym to switch my membership from Vallejo because I moved. I spoke to a person that appeared to be very helpful. She was Caucasian, blonde, approx. 40 years old and appeared to be fit. She suggested that my boyfriend and I switch to a couples membership to save money. It sounded like a great idea so we agreed. She said she would transfer my account from Vallejo (single membership) to Vacaville for the couples membership. She said there was a person listed on my boyfriend account, [redacted], who membership had been expired for years. My boyfriend instructed her to remove [redacted] from the account and put me on the account. We left that day under the impression that everything was taken care of. On or about January 22, 14 I tried to use the gym and [redacted], the general manager, told me I had approximately $160 balance due for not paying my membership the last few months. I had been to the gym many times in the past few months and this was the first I had heard about my alleged balance. I checked bank statements and we were up to date on all our payments. [redacted] first said there was nothing he could do about it. Eventually another associate made the corrections that we thought were done in May. Once again I left under the impression everything was taken care of. The next day I received a call from corporate and they were trying to collect the 160 dollar balance form my single membership. After explaining the situation they offered to lower my alleged balance to $75 and told me that that is all they can do. They also threatened to send me to collections. They are trying to double bill me and will not resolve the problem. I also noticed on yelp that there are other complaints that are similar to mine.Desired Settlement: I would like them to remove my existing balance from my single membership because my boyfriend and I have already paid my membership dues through our couples membership.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted] regarding her concern and were able to amicably resolve her issue by adjusting the billing on her membership.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Sincerely,

Digital Media Specialist

In-Shape Health Clubs, Inc.

209-922-1252

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I was told that I would have 15 days after signing the contract to examine the gym and cancel for any reason. I cancelled my agreement within 5 business days. I was issued a receipt which they told me would be the only copy I would have of my cancellation. Over two weeks later I find charges in my bank account. When I call to dispute this to the corporate location the phone disconnects. I signed an agreement believing that I would have the ability to cancel without hassle. Now I have spent half an hour going in to cancel. Thirty minutes repeatedly calling back the corporate office and now writing this complaint. I still will be calling my bank to block this company from stealing my money! Unbelievable that these corporations can get away with this. Buyer beware!

Product_Or_Service: Membership

Account_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Refund

The money illegally charged to my account needs to be replaced!

Business

Response:

Initial Business Response

Attn: Dispute Resolution Department

RE: Case # [redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to Ms. [redacted] regarding her concern and were able to amicably resolve her issue by backdating the cancellation of her membership.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Sincerely,

Member Service Lead

In-Shape Health Clubs, Inc.

XXX-XXX-XXXX X1140

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: I realized that I been getting charged from In Shape health clubs for the last few years and I terminated my account in 2013, Feb 7th to be exact. I call [redacted] and we go back and forth on the phone for a few days. Finally she calls me and she saids they realized on their end that my account was restarted after I cancelled it, which I have no memory of restarting another account. I ask them to send me a copy of my signature that I restarted my account which they had no record of. So [redacted] saids by law we have to reimburse you for all the time we been charging you. She saids to be patient and my check will come by mail to my new address. Currently I been waiting over almost 2 months.

So today is 5/27/16 I been calling them since 5/19/16 last thursday. All I keep getting is, "sir we don't know whats going on with your account and need to call you back" or "sir we are still trying to get a hold of [redacted]" or "sir this takes time and we need to look into it and call you back". Until now I never got 1 call or 1 email back from anyone. [redacted] and I already have resolved this and now nobody knows what going on and nobody has called me back. This is very very frustrating and horrible customer service.Desired Settlement: All I would like to do is get a call back, and tell me when is my check officially coming to me?

Business

Response:

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to Mr. [redacted] and resolved his issues with his account. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs. Sincerely, [redacted] Member Services Manager In-Shape Health Clubs

Review: I have a current account with in-shape. And I was told that my account could be put on hold and I didn't have to owe any money. My in shape account was only good for 1 year.They have over drawn my bank account and have refused to pay back my bank account. I have went into the in shape club here in Ridgecrest Ca and have talked to the manager which has been nothing but rude to me. I also have been promised a refund to fix my bank account and they said that they have looked into the problem and when they said that they have talked to my bank they said that are not going to refund any over draft fees to which in shape caused my bank account. And my bank even told corporate that it was in shapes fault and that in shape has to fix the issues that they have caused to my account. They have tried to charge my bank account over 4 times in one month. They over drafted my account the previous month 2 times. This has caused my account to be over drafted by over100.00 . And corporate hasn't held up to what they have told me and neither has the local in shape. This has now caused my bank account to be closed on their trying to steal money.

Product_Or_Service: Membership

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like for in shape to refund my bank account and punitive damages. This has cause stress on me. And I would like for the corporate office to fix all of this and I no longer want my account with in shape.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted] regarding her concern and we came to a mutual agreement to resolve her billing and cancel her membership.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Review: I cancelled my account with all the proper documentation. They are still charging me, and not returning my phone calls.

I signed up for In Shape fitness when I moved to Bakersfield, CA towards the beginning of 2013. I knew that there was a possibility of me moving back to Montana so when I signed up I specifically asked [redacted], the trainer what it took to cancel. He told me that there was a $50 cancellation fee and that was it, so I signed up (Turns out he was wrong, lying?) and you need documentation and it's $100 cancellation fee. Several months pass, and I got a job offer in Montana and provided them with proof of why I was moving. The club manager, [redacted] was very nice, and apologized for the misunderstanding with [redacted] and offered to waived the $100 cancellation fee and fax in my documentation to corporate. At the beginning of the next month I was charged with my monthly fee and yearly fee. I called and corporate said they never got the fax. I called [redacted] and he said that I needed to call corporate again, and just cancel my account and he would waive the fee, corporate said they couldn't do that and I would have to fax in my documentation again. I am in the middle of moving across the country and don't know where it is, and I already did it. I have tried to call [redacted] back a couple times and he is always in meetings and doesn't return my calls. I had to cancel my bank account (I lost my checkbook) and now they are sending me bills in the mail. I don't want to pay these people one more dime, and am extremely frustrated with the stress they are causing me and wasting my time, and I know if I don't pay them they will send me to collections. It's extremely unprofessional the lack of communication between the stores and corporate. Desired Settlement: I would like a refund of the monthly charge of $39.99 and the yearly charge of $29.00 for a total of $68.99. I provided all the correct documentation they asked for, and it is not my fault they lost it.

Business

Response:

Initial Business Response

Attn: Dispute Resolution Department

RE: Case # [redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to Ms. [redacted] regarding her concern and were able to amicably resolve her issue by backdating the cancellation of her membership.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Sincerely,

Member Service Supervisor

In-Shape Health Clubs, Inc.

XXX-XXX-XXXX X1140

Review: I have been trying for several months to cancel my personal trainer contract with in shape. When I signed up I was told I could cancel at any time if I was unsatisfied, and I was never told there would be a charge for cancellation. I tried to cancel one because we moved from our present location and two because the trainer did not advise us on nutrition and never corrected our technique when doing various exercise positions. They refuse to cancel. They say I have to pay another month of service and then a cancellation fee as well. They should not be trying to Bill me for services when I have asked them repeatedly to send me a bill for the cancellation of my account. I already paid a 240 fee for a month of service which we did not use. They say I have to pay 240 for a month and then another 240 cancellation fee. They say I owe a monthly fee because my account is live. I called them in July to cancel and faxed then written documentation in August to cancel and have called multiple times since then, so my account should not be "live". This is completely unethical.Desired Settlement: I would like a cancellation of my account in writing and a bill in the amount I was quoted of $240 if they are imposing cancellation fee.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have attempted to contact [redacted] by phone and email. We have not received a response from [redacted]

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Consumer

Response:

Consumer states that she spoke to [redacted] who informed her that all past due balance and cancellation fees would be waived. Consumer would like to close complaint as resolved as soon as she gets the agreement in writing from the business. Company could provide agreement via e-mail or postal mail.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken with [redacted] regarding her concern and we were amicably able to resolve her concern by adjusting the billing and canceling the Personal Training commitment.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: My husband ([redacted]) signed up with this gym last year (no contract-month to month.) He doesn't speak or read english so I (wife) usually translate for him. About 6 months ago he went in to the Bakersfield location because he was going to school there and cancelled it. Now, 6 months later our account is being debited for the fee and they now say that he didn't cancel it, he only placed a hold. He says that it was his understanding that it had been cancelled, they even have the paperwork to prove it, IN ENGLISH. They verbally told him that it was cancelled, then they had him sign a document in english placing the account on hold. As far as I'm concerned this is an illegal practice. Now, our bank account is negative because there wasn't enough money in the account to pay for the fee so we were charged an overdraft for $50 and two checks bounced totaling almost $100 in fees. I called to straighten it out but they refuse and say that if we want to cancel we have to pay an extra $40. Attached I have included the document they had him sign, he was told it was a cancellation.Desired Settlement: I need the 39.99 refunded back to me IMMEDIATELY. Also, I need the membership canceled. I'll take the $100 overdraft fees as a lesson for not signing up with a gym EVER AGAIN.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted] regarding his concern and were able to amicably resolve her issue by cancelling his agreement.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Business

Response:

I called [redacted] to confirm that the refund will be for $39.99. [redacted] asked me to call him back at a specific time, however, he did not answer. I also emailed him this confirmation.

Consumer

Response:

Thank you so much for all of your help. I really appreciate the assistance that you have given me and all consumers.

Consumer

Response:

I am rejecting this response because:

Review: Hire the services of a personal trainer for my husband in the InShape gym which is located in Visalia. At a cost of $ 180.00 (monthly) for 6 sessions per month. from the day that I signed up it was one problem after another, for a coach that would give me the service by the person who was supposed to coach my husband could not train him as he was in another area, then I will coach They could not train as assigned by a scheduling conflict for her because she could not after 4pm and my husband could at 7pm. As they began to look coaches and spent days before they could assign someone else fo my husband was coach is not available was not at InShape facility that day, again another session was canceled was scheduled, I communicate and they'll get another coach days later tell me that they have a new coach and give me an appointment my husband is presented and it turns out that the coach did not want to train my husband because my husband speak little English and refused to train, I suggest that they will find another coach and spend more days, my husband decided to visit another InShape installation to see if you have a coach. They would have to contact me. The days pass and nothing indicates that they have a coach available that would communicate to make an appointment I never got the call spend more day and I communicate, I said it would seek another coach and several days later, I called to have one that will bring another installatiion, and finally training begins after 3 sessions the problems begin with the schedule coach one day and then he said he could not well that day and on other several occasions, the last time that happened to cancel was because we agreed the service for an appointment to 7pm and sends me a message if we could attend an earlier appointment for 6:30 or delay it for 8 what happened ?? in the days that have gone by it has been 13 Sessions.Desired Settlement: I want to cancel the contract and reimbursement for any charged me the money. $ 360.00 ( for two months ) , an additional credit of a session I'm missing and they do not charge me a penalty of $ 250.00 that they imposed on me by the cancellation of the contract with which they did not comply by not giving me the services I pay of $ 180.00 ( per month) which are 6 sessions per month, which did not receive , for every problem (previously explained ) I would like to see something more in my claim

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted] regarding her concern and were able to amicably resolve her issue by assuring her that the account has been cancelled with no further charges. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs. Sincerely,[redacted]Manager – Member ServicesIn-Shape Health Clubs, Inc.[redacted]

Review: I signed up for a personal trainer and then cancelled it. I cancelled it 1/28/15 and they keep promising me a refund for the additional funds they withdrew from my account and I still have no refund. I paid a a total of $649, they did credit $200 back to my card. They promised a full refund. They stiill owe me $449. Desired Settlement: I would like a refund of $449.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted] regarding her concern and were able to amicably resolve her Personal Training issue by cancelling her agreement.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Review: The 13/1/15 husband and two daughters Going to the gym at 5:28PM to the Inshape health club center in Ridgecrest CA and the new manager [redacted] don't let my two daughters came in,we been paying for over three years for family plan. He argues and even yell at me over the phone , we ask for the contract but he don't show us the contract, and traits us with discrimination, my husband reply if he can do any changes for the girls get in but the manager dint offers any help, just argued and make my daughters and husband feel really badly. We been in this gym for more the 4 years, and just now we have this inconvenience, it is very disappointed, this manager can't offer us any other solutions when we been paying over 4 years and now maybe for any personal behavior he wants to traits us by this way, feels like this new manager he wants to make my husband and me keeping paying for family contract and just my husband went for two years because we have without go like a family for a long time period , I'm having a very busy schedule doesn't let me go for a while feeling undervalued, and discriminated, please I ask for your prompt help.Desired Settlement: I would like to hear apologies for the way this manager traits us we has been victims, and the manager make the changes, they need to do, because we been pay over 3 years for all family, but my kids have over a year without went to the gym and, now my two daughters beginning going they reject them so is very interesting know they don't want my daughters Going , but my husband and me still paying for them. If we pay for a family service the facility has to provide this services.

Business

Response:

Resolution:In-Shape Health Clubs has

received the above referenced customer complaint and appreciates the

opportunity to respond. I have attempted to contact Mrs. [redacted] by phone and

have left a voice message and will continue to reach out in order to come up

with a resolution.In-Shape Health Clubs

welcomes feedback from members, and will provide resolutions customized for our

individual member needs.

Sincerely,

Review: I entered into a 1 year contract with In-Shape Health Club. About three months into contract I got a torn meniscus and cartilage broken into pieces. I fulfilled annual contract and they continued to take money from my account electronically without my consent or notifying me in any way to get authorization from me. I feel that is unethical. I'm 67yrs old and on a $700.00 a month social security. Acct# [redacted]Desired Settlement: Return overage

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have made several attempts to reach [redacted] regarding her concerns. However, we have not received a response.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Review: When I joined the gym I was too excited that did not even read the fine print. It said 3 years but the sales person told me that the contract was for a year. I feel mislead. Now that I want to cancel they won't let me until the three years is up. I lost my job recently and will not be able to afford the membership.Desired Settlement: I would like to get out of my contract I will be willing to pay something to cancel it but not too much since I don't have a lot of money.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We attempted to contact Ms. [redacted] regarding her complaint by phone and email. We have not received a response from this member.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Review: I signed up three different family members, including myself, for memberships at InShape. Things were going well until I lost my job. They wouldn't let me cancel the memberships and held my money and bank account information hostage to their business. After a few calls, I did get to one sales rep who was able to put my accounts on hold. Now six months has past, I still have no job, I've lost my unemployment and I just can't pay for the memberships anymore. I've spoken to several people at InShape and they still won't let me cancel, and now they wont let me put my accounts on hold anymore since I used it up before. Never before have I ever been in a forced situation like this with no options. This gym is basically robbing me every month. I understand that we sign a contract and I have honored it for over two years to their benefit but InShape has done nothing to help me out of my tough situation. How can there not be a solution for people in extreme financial hardship such as myself? Even banks are more lenient than this gym. They would rather I go bankrupt, go through the hassle of getting a collecting agency, than for me to be a responsible individual and cancel my membership.Desired Settlement: I want to cancel the memberships I am paying for.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to Ms. [redacted] regarding her concern and were able to amicably resolve her issue by cancelling the memberships.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I sign up my son for a membership and signed a month to month agreement to have $40.00 coming out of my bank account monthly. With a new membership, they give one free session with a personal trainer. These trainers are very aggressive trying to get people to sign a contract for 18 months of personal training valued at $1,729. My son insisted that he didnt want this service and he couldnt afford it because he doesnt have a job. The aggressive trainer convinced my son to go ahead and sign anyway because he had 5 days to cancel and to talk it out with his family to maybe help him to pay for this service. My son, as I am assuming many others, went ahead and signed knowing that he would to turn around and cancel it just to get away from the awkward situation with the trainer aggressively selling this service. I canceled the very next morning but the down payment of $329 was processed on the same day of the agreement and it came out of my account a few days after I canceled. I have two BIG issues with this. 1). They took the money out of MY bank account without my approval. My son does not have access to my account. They had my account on file ONLY for the monthly membership expense of $40. And 2.) its been almost one month and many phone calls and I still have not received the refund. When calling the personal training services, they either never answer the phone or they totally ignore my request. I called the Headquarters several times and they are not much help either.Desired Settlement: I want my refund right away with penalties because they took the money out of my account at a very difficult time for me and I had to take on a pay day advance to be able to stay afloat.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted] regarding her concern and were able to amicably resolve her issue by cancelling her personal training agreement.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Consumer

Response:

I am rejecting this response because:

I never signed an agreement and they took the money from my account without my consent. It's been almost one month and I still have not received the money back. They continue to tell my that the check is in the mail but as of today. I still don't have it. I have wated MANY hours on the phone trying to take care of this situation and its very frustrating.

I also had to take a payday loan to cover my bank account. This has cost me additional money and I want InShape to be responsible for it. As of today, nothing has been resolved.

Review: Revdex.com, Am contacting you after not being able to receive any satisfaction from In Shape Health clubs Inc. I have visited your site and noticed that I am not alone in regards to the methods that In Shape Health uses in regards to their contracts. I signed up for a membership with I.S., back in August 2008 and gave them permission at that time to withdraw funds from my account to cover the monthly dues. I continued to attend the club for a period of time until a death in my family prevented me from doing so. I was told that I allowed to discontinue attending for allotted period of time. Which I did, and then continued with the visits to the club. In 2011 I got married and was no longer going to In Shape, and thought that my membership was probably due to expire. Not being sure of how long the break was that I had earlier was. I kept waiting for In Shape to stop withdrawing funds from my account. But to no avail, while my wife kept asking about it. Finally I did contact their corporate office,and spoke with a gentleman named [redacted]. Who, at that time said that indeed my contract had expired back in 2011.He then informed me of what the contract stated, and that I was to notify them of any cancellation before they would stop withdrawing funds. I told him that this was not explained to me when I signed up for a three year membership. I mentioned the lady who had signed me up, and he said he knew her and would be happy to offer me a free 8 month membership. He then stated that he would have to check with the management, and would call me back on Monday. Need less to say, I did not hear from him. I called back and left him a message. After about a week I called back and was told that [redacted] no longer worked there, and that they could not find my account information. I cannot believe that any company has the right to withdraw funds from another persons account without their permission. This company has blatantly taken advantage of my trust.Desired Settlement: I want this company to refund all of the money that it has over charged me.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have attempted to contact [redacted]y regarding a resolution but we have not received a response.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Review: false advertisement not honor there ads.In-Shape Health Clubs: Don't miss this limited time offer of $10 enrollment-$10 a month plus 2 months for free

I received a text message from In-Shape Health Clubs on October 15, 2015 @ 7:12p.m., advertising a special enrollment fee & monthly fee. The Advertisement reads: In-Shape Health Clubs: Don't miss this limited time offer of $10 enrollment-$10 a month plus 2 months for free! Redeem @ In-Shape's front desk before 10/31/13.

I visit the In-Shape Health Club on 101 S.Tracy Blvd I talk with the Membership Manager [redacted] I was told that this advertisement wasn't meant for this club he can't honor it. I explain that was false advertisement the text didn't not any certain location it said In-Shape Health Club, [redacted] said the advertisement was for the In-Shape fit Club. [redacted] give me the number the corporate office talk to [redacted] the corporate office is the one who does the advertising.

I spoke with [redacted] I was informed that she cannot help me because I am not a member she is aware of the text advertising the special, it was an error meant for the In-Shape fit club. I explain that since it doesn't say any certain locations they should honor what they advertised I wish to join the In-Shape Health Club Sport. I was told no once again she can't help me because I am not a club member & she doesn't know who can help me.

I gave it a couple of day to see if they would sent out another text explain the error & correcting it which they have not done I believe they should honor what they sent out because it doesn't say which club.

Desired Settlement: honor the ad at Health club sport

Business

Response:

Initial Business Response

Attn: Dispute Resolution Department

RE: Case # [redacted]

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have contacted Ms. [redacted] regarding her concern and agreed to honor the offer received.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Sincerely,

Manager - Member Loyalty Team

In-Shape Health Clubs, Inc.

XXX-XXX-XXXX

Review: I moved to California on December from the Washington State to be closer to my family.

I has a rotaror cut, lebrium repare, and bone shape surgery on September 27/2015

Because I had surgery and PT is spensive I desided to join a gym to keep working my arm, they give me the choice of no contract so I joined. I told them I was not working, adn they give me a free trainig session with [redacted] or [redacted], the trainers supervisor again I told the trainer I have no job and he ofered me a deal of 6 sessions and 2 free for $180.00. I tought will be good to know some exercises to recover my straigh and ROM, I have told him about my money situation because he ofered a monthly deal. I said no, he said not problema, if in the future I change my mind let him know. I pay with my credit card for one time onlly that was the onlly paper I sing.

Afther a month they chages me again same amount,I called to ask him why? Was not there look for him, can't find him. Finally on March I spoked with him, he said I have to take it with the corporate in Sacramento

I called and the lady how atended said was a one year contract, se said can not be cancelled and They act like I'm an It. I have to closed my member ship and my credit card. They still sending me emails and calling askin to make a Payment a manager supose to contacted me 3 weeks ago

Same happened to my brother unfortunatly he told me after this happened.

I'm hispánica, Yes bit no an It like they think I'm abd certainlly not the first or lastDesired Settlement: I want the full Payment they took with out my autorización and not be affected in my credit history

Business

Response:

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken with Mr. Sanchez, reviewed her account and resolved his billing issues. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs. Sincerely, Tiffany Black Member Services Manager In-Shape Health Clubs 209-922-0021

Consumer

Response:

Tey contacted me and said that they will refund the money and close the contract, Thank you so much for your time and attention

Tey contacted me and said that they will refund the money and close the contract, Thank you so much for your time and attention

Review: Hi This is [redacted]. This complaint is filed in regards to the following branch IN SHAPE 2710 Geer Rd Turlock, CA ###-###-####This branch is badly managed. The first time I tried to inquire on membership the staff was very pushy, subsequently when my husband inquired on a possible membership I noticed that the behavior did not change. The group class instructors are literally incompetent. The AC in the group exercise room is very limited and instructors do not have microphones. When it comes to the swimming pool it is very dirty and it seems to be the case that no rules are imposed in a professional member. Specifically, on June the 2nd 2014, my husband as a guest and me as a member wanted to use the swimming pool. We called in prior to see whether we could use the pool and we were told yes. When we entered to the pool a swimming/aerobics/instructor: [redacted] started yelling at us. We immediately took action and got out of the pool understanding that a class was in session. However, it was not clear to us as to why this could not be conveyed in a professional manner. We wanted to try the pool next day and the water was dirty once again. We wanted to swim: however all lanes were occupied with children playing in both lanes leaving us no space to swim safely both for the children`s and our safety. We patiently waited but this lasted an hour and we left. I was concerned and I wanted to talk to the manager however although the receptionist took my mobile number my call was not returned. Finally last Thursday we paid a visit and spoke to the receptionist indicating these above mentioned issues and I asked for my membership to be cancelled. I was rudely told I should contact the corporate office. I left my number again hoping to find a mid point but I was not called. This behavior is executed by a branch whose manager aggressively calls me for promotional purposes. I strictly would like my membership to be cancelled and I need an apology. [redacted]Desired Settlement: apology and membership cancellation

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted]a regarding her concern and were able to amicably resolve her issue by cancelling her agreement.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Business

Response:

Thank you for your communication regarding your recent interaction with In-Shape Health Clubs. We are sorry to hear that your expectations were not met. After reviewing your concerns we have agreed to cancel the membership and provide a refund in the amount of $33.99.

Review: They are continuing to bill for a cancelled membership.

In 2013 I paid for my grandson's membership. Billing was automatically charged to my credit card. In January 2014 he cancelled because he was being deployed in February 2014. I still got charged for the February payment and they would not reverse it even though he was already gone. I now have received a bill for March plus a $25 charge because the credit card company refused to honor the charge, per my instructions. The bill is in my grandson's name, [redacted], and I am afraid his credit will be hurt because of this. The membership is cancelled, there should be no more charges. I've already talked to them on the phone and I thought it was resolved, but clearly it is not.Desired Settlement: I would like to have my February payment returned and I want assurances that no more billings will occur.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to [redacted] regarding her concern and were able to amicably resolve her membership by adjusting the billing on her membership agreement.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I will, however, keep this paperwork on file in case there is a problem in the future regarding billing and/or reports to the credit bureau about non-payment. Thank you for your help.

Review: I enrolled in a family plan at In-Shape under my corporate account. My company contributes a significant amount, thus allowing my wife and two children to join for no money down and a total of $65 per month for a full membership for all. When I checked my checking account, I noticed that In-Shape had withdrew $170. I double checked my contract with them, and it stated that only $65 per month would be withdrawn. I called corporate 3 times between March 10-14, and each time sent to a different voice mail system. I have yet to receive a reply. I went to the facility that I signed up with, and spoke with Linda from Member Services. She explained that my name was not on the "outdated" employee roster and therefor could not enroll me at the discounted rate. I asked why I was not notified prior to being billed of any anomalies such as employment verification (twice I have shown them my employee badge); inwhich charged me almost 3X the normal rate. She replied that she will look into it and call me right away once the problem is fixed. I called 48 hours later and she had no updates. I signed my contract with them on Feb 21, thence there was ample time for them to clarify any issues prior to me being over billed. Linda also mentioned that I should contact my Director of HR, and have her send an updated roster to the club. I do not feel I should have to contact the Department Head of HR to send over a roster as this should the responsibility of the health club and their POC with my company. Our membership did not become active until March 1.Desired Settlement: I wish to have a full refund of $170 that was taken from my checking account without authorization. My family and I have yet to use the facility and feel that we should have been notified, prior to over billing us, that there was an issue with my employee verification. They had over a week to do so, but instead over charged me.

Business

Response:

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to Mr. [redacted] regarding his concern and were able to amicably resolve his issue by adjusting his membership type.

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,