In-Shape Health Club - All Locations

Please resolution attached

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. I have reached out to Michael via email and phone to assist him with resolution and am waiting to hear back from him. In-Shape Health Clubs welcomes feedback from
members and will provide resolutions customized for our individual member needs Sincerely, *** *** ISHC Call Center Manager ###-###-####

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. Mr***’s membership was a “Family Platinum Plus” legacy membership (this level no longer exists) with access to clubsIn June 2015, Mr***
upgraded the membership to a “Family Diamond Market” membership providing access to clubs. Mr*** has a fantastic rate at $126.99. New members joining for the same membership type will pay $194.99! While the club level was recently changed to a Platinum level under the new structure guidelines, Mr*** continues to have the same access and distinction to a Diamond membership with access to clubs. Because Mr*** enjoys a low rate, if he were to reduce his membership to a Platinum level it would now be more expensive and include less club accessThat is a benefit of a founding memberWe have explained the differences to Mr*** regarding the "Legacy” membership versus the new “Platinum and “Diamond” memberships and we hope this will clarify our positionIn-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs Sincerely, *** *** Member Services Manager In-Shape Health Clubs ***

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. Ms***’s membership was a “Couple Platinum” legacy membership (this level no longer exists) with access to clubsIn March 2015, Ms***
upgraded the membership to a “Family Diamond Market” membership providing access to clubs. Ms***’s has a fantastic rate at $104.00. New members joining for the same membership type will pay $129.99! While the club level was recently changed to a Platinum level under the new structure guidelines, Ms*** continues to have the same access and distinction to a Diamond membership with access to clubs. Because Ms*** enjoys a low rate, if she were to reduce her membership to a Platinum level it would now be more expensive and include less club accessThat is a benefit of a founding memberWe have explained the differences to Ms*** regarding the "Legacy” membership versus the new “Platinum and “Diamond” memberships on a few occasions and we hope this will clarify our positionIn-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs Sincerely, *** *** Member Services Manager In-Shape Health Clubs *** Tell us why here

Attn: Dispute Resolution Department RE: Case #*** * *** *** Complaint Detail: In July of In shape sports club sent a police officer to my house accusing me and my 14yr daughter of stealing a child's bicycle from there facility, in shapes management said they had me and daughter
on video stealing a bike; but never showed methe video of me stealing the bike just the accusationswhat is more disturbing is that the head of human resources is trying not sweep this under the rug by ignoring and hoping I would just stop emailing her and calling n her but I will not be quiet nor stop asking for this matter to be resolvedI contacted the head of human resources out of *** CA and she said she would freeze my account until this matter was tooken care of, unfortunately she will not return my phone calls after promising to freeze my account until the matter was properly handledI have been trying to get this matter dealt with and this club is happy with ignoring me I do believe this is a racist accusation Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond. We have spoken to Mr*** regarding his complaint and the issue at the club. We have resolved the billing issue he was experiencing and Mr*** is have with our resolutionIn-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs Sincerely, *** *** Member Services Manager In-Shape Health Clubs ***

I am rejecting this response because: Yes, I know I can work out any where's at the gym, but I do cardio and the big fans don't work in that air. The only place they run, and I told ***, is where the weight machines are located. I do little weight machines. I have tried to do the treadmill in another row but it is just as hot there because the fans are working anywhere around there. Again, the only fan that works and blows cool air is by the weight machines not cardio

Tey contacted me and said that they will refund the money and close the contract, Thank you so much for your time and attention
Tey contacted me and said that they will refund the money and close the contract, Thank you so much for your time and attention

Attached it the cancellation confirmation email sent to *** *** on 08/19/showing that the account has been cancelled and the balance is $

Resolution:In-Shape Health Clubs has
received the above referenced customer complaint and appreciates the
opportunity to respondI have spoken with Mr* *** and was able to cancel
his membership and resolved all other issues to his satisfaction.In-Shape Health Clubs
welcomes feedback from members, and will provide resolutions customized for our
individual member needs
Sincerely,*** ***
*** *** *** *** **
*** *** *** ***
***

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have attempted to contact Sheila Ashford by phone and email. We have not received a response.
In-Shape Health Clubs welcomes feedback from members, and will provide...

resolutions customized for our individual member needs.      
Sincerely,
[redacted]
Member Services
In-Shape Health Clubs, Inc.
###-###-####

This is resolved to [redacted] satisfaction. He requested we refund $192 dollars. We have done that and fixed his future billing.

In-Shape Health clubs have received the above-referenced customer complaint and appreciate the opportunity to respond. We have attempted to reach [redacted] by phone and email. To date, we have not received a response. We would love the chance to provide a resolution. Please contact...

[redacted] at [redacted].

In-Shape Health Clubs has received the above-referenced customer complaint and appreciates the opportunity to respond.  We have spoken to [redacted] regarding his membership concern and were able to amicably resolve this issue. In-Shape Health Clubs welcomes feedback from members and will...

provide resolutions customized for our individual member needs.   Sincerely,   [redacted]
Member Services Manager In-Shape Health Clubs

I am rejecting this response because: I have called their provided number four times, left a voicemail with no response. I do not want my complaint to expire as my issue has not been resolved.

In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken to [redacted] regarding her concern and were able to amicably resolve her issue by assuring her that the account has been cancelled with no further charges.  ...

In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  We have spoken to Mr. [redacted] and resolved his issues with his account. In-Shape Health Clubs welcomes feedback from members, and will provide resolutions...

customized for our individual member needs.             Sincerely,   [redacted] Member Services Manager In-Shape Health Clubs

I am rejecting this response because:The person at In Shape Gym in Antioch that I have been speaking with is [redacted].  I tried to call Cameron back but had to leave a message and then [redacted] returned my call.   In Shape Antioch - 4099 Lone Tree Way - phone925.331.3065Apparently, In Shape uses [redacted] to background check their employees that work in the Kids Club area (which is where we want to be able to bring a therapist to stay with our autistic kids while they are there for only 1 hr per visit a few times a week ... just enough for me to walk on a treadmill for 30 minutes and do the ladies circuit upstairs) .... but when I read about getting someone [redacted]d, the cost for application/fees runs from $135 to $170 per person depending on what type you get and the person still has to be LiveScanned which part of the process and is what the ABA therapy companies do for the ABA therapist they hire (LiveScan) for their hiring and background check process.  In Shape expects parents to foot this cost.  Our oldest two boys have 2 therapists and our youngest son will have 2 therapists.  This means we will need to get 4 people [redacted]d which is more than we can afford.[redacted] said she needed to speak with her HQ to find out if the background checks provided by the therapists employers were sufficient and able to be shared which would be free of cost to us.  We ([redacted]) really can't afford to have the therapists [redacted]d as we are a family of 5 on one income with 3 special needs kids and we have already paid for a gym membership we can't use as we can't afford the addl cost of the Trustlining.  If we were rich we could - but economically we can't so I am feeling discriminated against on so many levels.  The Americans with Disabilities Act has been in effect for over 25 years, the Lanterman Act since the 70s.  People/kids with disabilities is not a "new" issue.  In Shape and their HQ should have already had policy and procedures in place regarding this matter (something cost effective or able to take the background checks of the therapy company's employer). We have been asking to be able to bring therapists for the kids to the Kids Club now since Aug.  [redacted] was the only manager that took my call.  Other managers never got back to me even after repeated calls/messages left at the front desk and confirmed to have been given to the managers regarding the subject by the staff answering phone. Then it has taken In Shape HQ over 3 months to get back to us with any kind of answer but only after I consulted with the Office of Disability Rights of California and was told no answer at all is considered a "constructive denial" and our family might want to consider filing a complaint with the Office of Civil Rights (OCR) since all we are simply requesting is reasonable accommodations under Title III of the Americans with Disabilities Act (ADA) in order to resolve this.   [Title III of the ADA does require private businesses open to the public and commercial facilities to provide reasonable accommodations to people with disabilities to ensure that they have equal access to goods and services.]  I also filed a complaint with the Revdex.com.  Then suddenly after the Revdex.com Complaint, HQ comes back with the [redacted] news ... without much guidance of course.  Just an email link and parents are then left to sort it our ourselves.  My complaint about customer service and policy is valid.  I hope that In Shape will allow the background checks provided by the therapy companies used in their hiring process to be shared with In Shape and be good enough.    Thanks,[redacted]

To whom it may concern,
The last contact I had with In-shape:
1) They were going to cancel it from it from that month on not go to February when I asked for it to be cancelled and was told it was taken care of.
2) They were going to deduct the 25.00 late fee and make me pay the monthly fee to the time of the last call I made. I forgot when that was but it was last year around fall.
3) The bills that came were unexpected.
4) When I told custom built I was in a wheel chair and unable to work out they cancelled and immediately let me know I could return when my knee or physical condition was better. They stopped all charges and went back to February the time I came to be in a wheelchair.
So to me all I was a number and means to an end. But this was not the only problem I had with them. Their were 2 times where I was told it was paid yet got something in the mail for payment. When we the card again, it did not go through the first time. I did make a call to Jason, (General Manager) to let him know and he took care of one change.
Rebuttal of
[redacted]
To Whom it May Concern,
Enclosed is a copy of the first card I gave them connected to an educational fund and how they took advantage of that. They should have no payment past February.
Rebuttal,
[redacted]

Resolution: In-Shape Health Clubs has received the above referenced customer complaint and appreciates the opportunity to respond.  I have a message pending for Ms. Castillo and look forward to resolving her dispute.   In-Shape Health Clubs welcomes feedback from members, and will provide resolutions customized for our individual member needs.             Sincerely,   [redacted] Member Services Manager In-Shape Health Clubs [redacted] Tell us why here...

In-Shape Health Clubs has received the above-referenced customer complaint and appreciates the opportunity to respond.  We have spoken to [redacted] regarding her membership concern and were able to amicably resolve this issue. In-Shape Health Clubs welcomes feedback from members and will...

provide resolutions customized for our individual member needs.   Sincerely,   [redacted]
Member Services Manager In-Shape Health Clubs