Indiegogo

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them,...

and in turn allows backers to help fund ideas they'd like to see come to life.
 
 
Regarding this customer's refund request, our records show that this contributor’s contribution has already been sent to the campaigner, which means that a refund can no longer be issued by Indiegogo. Learn more about our refund policy [redacted], and in our Terms of Use,[redacted].
 
 
Therefore, we recommend the contributor reach out directly to the campaign owner if they are interested in receiving a refund.
* Instructions on contacting the owner of a campaign can be found here: [redacted] The campaigner has also provided their support email address for backers to contact[redacted]
 
We wish this customer the best of luck in getting in touch with the campaigner. 
 
Finally, to note on this customer's attempts to contact us. Unfortunately we show no record of emails from this customer.To clarify,  Indiegogo does not offer phone or chat support so we are unsure where this customer was attempting to contact. Indiegogo's customer support is available via email at [redacted]

We understand this customer has additional concerns on this matter. 
It is always unfortunate when banking information is incorrect and therefore results in additional delays to the receipt of funds. We definitely understand the campaigner's frustration here. 
That said, we have consistently been in touch with them throughout this matter communicating the reason for the rejection of funds from their bank. Again, as has been outlined to this campaigner, we are unable to share the documentation for the return as it is processed by our third party payment processor.
Finally, we are happy to share that this campaigner has updated their bank information and we have since re-disbursed the funds to the updated account information. We have not received a return for this disbursement, so we are hopeful things went well and that the campaigner will receive their funds this time around!

We’ve been in touch with this campaigner throughout this process- including when our technical team had to investigate a pending transaction, and when assisting them with clarification around the disbursement cycle.
We are happy to announce, and have shared this news with the campaigner directly, that their funds were disbursed last week!
We apologize that this experience was as seamless as we’d wish and appreciate this customer sharing their experience with us. We are always looking for ways to improve.

They bill me for products , but they are unable to deliver, because they work with SCAMMERS !
So please inform clients about this !!!
They claim as fund raising but in fact they help scammers on the Internet ! after the scammers raise the money they get a comission from this fraud.

Initial Business Response /* (1000, 8, 2015/11/03) */
We understand this customer has some questions about a campaign on our platform, and the status of their contribution.
At this time, due to pending litigation we are able comment on this campaign or issue refunds until further notice. It is...

up to the court to determine what to do with the funds. It remains our desire to swiftly and transparently resolve this issue with CloudSolar if possible. We will provide an update to all contributors to this campaign, as soon as we have one.
We have been in touch with this customer to outline this matter.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Following is a note I received from CloudSolar regarding the dismissal of the lawsuit. The legal proceedings no longer factor into this matter. I would like to know what interest my donation is accruing and Indiegogo's plans to remit those additional funds to me.
Dear CloudSolar's friends,
We hope you are very well.
It has been nearly three weeks since we proposed to dismiss the lawsuit against Indiegogo. However, they are refusing to cooperate and continue to hold your contribution as a result. As agreed, Indiegogo should have started processing refunds. Unfortunately, we are hearing from many that Indiegogo is deciding not to do so.
Please start your refund process on Indiegogo site. For your reference, here are the instructions:
1, Login your Indiegogo account
2, Find the CloudSolar campaign
3, Place a request to claim the money you contributed.
We feel so bad for the inconvenience this has caused due to Indiegogo's misconduct and lack of cooperation.
Mostly, thank you for your patience and continuing support. Please stay connected with us for future progress.
Sincerely,
CloudSolar Team
www.gocloudsolar.com
Facebook & Twitter
Final Business Response /* (4000, 13, 2015/11/22) */
We do understand that the owner of this campaign had conveyed to their contributors that the matter had been resolved. Unfortunately, and as we outlined in our prior response, due to on-going litigation, Indiegogo was unable comment on this campaign or issue refunds.
That said, we are happy to announce that the dismissal of this lawsuit has been filed with the court, which means Indiegogo can finally issue refunds for contributions to this campaign.
We have notified this contributor, as well as other contributors to this campaign, of the status of this matter. This contributor was notified on November 19, 2015 that their contribution was refunded.
We are pleased that the litigation has allowed us to be able to close out this matter in a way that allows us to refund these contributors.
Final Consumer Response /* (2000, 15, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

At this time, the best way to reach our team and the quickest way to receive a response is by contacting our team via our support form at [redacted]. 
Our team strives to respond to most emails within 24 hours, and we not that this has been the case in our interactions with...

this customer filing this complaint. Our records show that we replied to their email well within 24 hours. 
That said, we are always looking for ways to improve our service. While we do not currently have plans to change our service offerings, we appreciate this customer's feedback about their experience with contacting our support team.

Complaint: [redacted]I am rejecting this response because: I was charged my indigogo and their terms say I am allowed to get a refund before the campaign is over. The campaign is NOT over so they should refund me ASAPSincerely,[redacted]

Indiegogo is a global crowdfunding platform that empowers people to raise funds for the things that matter to them, and in turn allows backers to help fund ideas they'd like to see come to life.  Campaigns are run by their individual campaign owner’s and not by Indiegogo. Indiegogo does not...

manage campaigns, nor does Indiegogo offer perks. Instead, all perks are offers made by Campaign Owners, and we recommend to any contributor who has questions about a campaign’s offerings that make inquires of the campaign owner.
People can raise money for various things, and be at various stages of their project. Contributors are backing an idea, not purchasing a pre-made project. Like anyone contributing to an early-stage project, you accept the risk that the project might not come to fruition. Again, Indiegogo does not make claims or verify that a “campaign owner will deliver perks or that contributions will be used as described on the campaign.”  The decision to contribute to any campaign is in the sole determination of the contributor and their evaluation of the campaign, not Indiegogo. We recommend that each contributor go through their own vetting process before they decide to contribute. We have compiled a list of how to evaluate a campaign, as a good starting point: [redacted]
As the campaign owner is the party solely responsible for their campaign, and any perks offered therein, we recommend this customer reach out to the campaign owner directly to arrive at a resolution to their inquiries.