Thank you for alerting us of your concerns so that our damage claims department can investigate these claims furtherA claims advisor has been assigned to your case at this time and is currently attempting contactPlease reach out to your claims advisor directly at your earliest convenience: Juan
- ***
Thank you for alerting us of your brake service concerns so that field management can help make certain a resolution is reachedWe have reviewed this matter with management and realize that a mutual agreement has been reached at this timePlease feel free to contact management back should you have
any additional questions or concerns
Please visit any of our 2,locations for a free tire inspections should you have any concerns with the remaining two original tires left on your vehicleOur certified technicians would be happy to inspect for any irregularities that may be cause for concernIn addition, your road hazard
protection has you covered for the entire usable life of the tire should any unforeseen hazards, such as nails occur
Complaint:
I am rejecting this response because: I have not taken the car to another repair shopI do not have the money to
go to a different repair shopIf I had known that I would have gotten back paid for it I would haveI spent $2,dollars at your shop in trusting that they could do the work right the first timeI am a soldierI do not have that kind of money around to go to different repair shopsI had go back and have them do the work againI am very upset with the quality of the work done and that I had to go back more times and having to take time away from work, my little free time I have, having to reschedule plans, and having to ask friends to help me out to get ridesMy wife is pregnant wouldn't you be upset when you are driving a car that you though was safe and trusted a repair shop to do the work right? Do I plan on taking this car to another shop? Yes, I do plan to once I get the money to cover the bill because I do not trust the work they did on my car nor will I ever take my car back to that place ever againI still have not received any kind of phone call from ShanHe said, he would be getting back to me about this issueNot once has he tried to contact meI am hoping that his matter will be taken care of so I can move on. Thank you,
Sincerely,
Christopher ***
I just got the car not even a month ago there was nothing wrong with my truck before I took it to firestoneI went 10miles after a so called oil change and it blew again there was nothing wrong with it before they did a oil change I have car fax and everything on the truck there was nothing wrong with the truck fire stone did not put oil back in it there is no way they was the last people to touch itThey havent even got in touch with me on what they was doing Complaint: ***
I am rejecting this response because:
Sincerely,
Chelsea ***
Complaint: ***
I am rejecting this response because:The business stated in their last response that they would have the area manager contact me within 1-business daysI have not received any contact at this pointAdditionally, prior to contacting the Revdex.com, while my vehicle was still at the place of business, I requested that I be able to speak to the area managerI was told that the area manager would contact me backInstead I was called back by the person that I requested to have my concerns be escalated and told that the area manager would not speak with me and that they would not be replacing my rims as was previously agreed upon by MelissaI am trying to give the business every opportunity to rectify the situation, but so far they have not been able to come through on any of their promisesI am giving the company another opportunity, reimburse me for the cost of the rims the location originally agreed to replace and this issue can be resolved. Sincerely,
Earl ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessThis has been referred to our corporate Claims DepartmentA claims specialist will be in touch with you shortly to begin the claims investigationThank you
Thank you for bringing these concerns to our attentionWe apologize for any inconvenience we may have causedAn internal case was set up on our end for the Area Manager to resolveThe Area Manager indicates this issue has been resolved and the vehicle was repaired at one of our Firestone
locationsAgain, we apologize for the situation and we hope we were able to make things right
IN REVIEW OF THE CASE, WE WILL BE REFUNDING $TO THE CUSTOMER MS***$50, REMAINDER OF THE DIAGNOSTIC FEE, $FOR IGNITION COIL, SPARK PLUGS AND LABOR, $FUEL SYSTEM CLEANING AND $IN SALES TAXTHIS IS A CUSTOMER CONSIDERATION REFUND AS IT IS MY UNDERSTANDING THE CAR IS STILL
NOT OPERATING PROPERLYREFUND TO CUSTOMER WILL BE SENT VIA CHECK TO THE CUSTOMERS HOME.Thank you for bringing these concerns to our attention and giving us the opportunity to make things rightWe value your business and we hope we have resolved this matter
We apologize if the balancing was not performed per your life***e warranty and thank you for alerting usA formal file has been created (file#***) so that Field Management can investigate further with our Store Teammates along with getting in contact with you to help make things rightPlease
message us at ***@bfrc.com if you are not contacted within business days so that this matter can be escalated
Thank you for reaching out so that we can confirm this matter is resolved to your satisfactionWe have located our file and see that Store Management has since resolved the matter directly with you and the brakes are now operating as designedWe apologize for any inconvenience this may have caused
you
Initial Business Response /* (1000, 32, 2014/12/23) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@bfrc.com
Customer purchased tires and did not get full mileage due to lack of rotationsCustomer felt we should have automatically rotated tires on
each visit and since we did not she did not want to pay the prorated price of the tiresRefunded prorated price to make it no charge for customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11100635, and find that this resolution is satisfactory to me
Sincerely,
Heather ***
Thank you for alerting us of your concern so that this matter can be resolved to your satisfactionAfter review of your file, we have found that management has been in contact and a mutual agreement has been reachedPlease feel free to reach back out to the Area Manager that contacted you should
you have any additional concerns
We appreciate you reaching out so that we can get field management involved for resolutionAfter reviewing your file, we see that Area Management has been in contact and the matter has been resolved to your satisfactionPlease reach back out to our Area Manager should you have any additional
questions
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager indicates the store has refunded you on 06/16/for $to resolve this matter. Again, we apologize for any inconvenience and we hope we were able to make this right by you! Thank you for your business
Thank you for alerting us of your concerns so that our damage claims department can investigate these claims furtherA claims advisor has been assigned to your case at this time and is currently attempting contactPlease reach out to your claims advisor directly at your earliest convenience: Juan
- ***
Thank you for alerting us of your brake service concerns so that field management can help make certain a resolution is reachedWe have reviewed this matter with management and realize that a mutual agreement has been reached at this timePlease feel free to contact management back should you have
any additional questions or concerns
An internal case has been set up for the Area Manager to review and resolve with the customer
Please visit any of our 2,locations for a free tire inspections should you have any concerns with the remaining two original tires left on your vehicleOur certified technicians would be happy to inspect for any irregularities that may be cause for concernIn addition, your road hazard
protection has you covered for the entire usable life of the tire should any unforeseen hazards, such as nails occur
Complaint:
I am rejecting this response because: I have not taken the car to another repair shopI do not have the money to
go to a different repair shopIf I had known that I would have gotten back paid for it I would haveI spent $2,dollars at your shop in trusting that they could do the work right the first timeI am a soldierI do not have that kind of money around to go to different repair shopsI had go back and have them do the work againI am very upset with the quality of the work done and that I had to go back more times and having to take time away from work, my little free time I have, having to reschedule plans, and having to ask friends to help me out to get ridesMy wife is pregnant wouldn't you be upset when you are driving a car that you though was safe and trusted a repair shop to do the work right? Do I plan on taking this car to another shop? Yes, I do plan to once I get the money to cover the bill because I do not trust the work they did on my car nor will I ever take my car back to that place ever againI still have not received any kind of phone call from ShanHe said, he would be getting back to me about this issueNot once has he tried to contact meI am hoping that his matter will be taken care of so I can move on. Thank you,
Sincerely,
Christopher ***
I just got the car not even a month ago there was nothing wrong with my truck before I took it to firestoneI went 10miles after a so called oil change and it blew again there was nothing wrong with it before they did a oil change I have car fax and everything on the truck there was nothing wrong with the truck fire stone did not put oil back in it there is no way they was the last people to touch itThey havent even got in touch with me on what they was doing Complaint: ***
I am rejecting this response because:
Sincerely,
Chelsea ***
Complaint: ***
I am rejecting this response because:The business stated in their last response that they would have the area manager contact me within 1-business daysI have not received any contact at this pointAdditionally, prior to contacting the Revdex.com, while my vehicle was still at the place of business, I requested that I be able to speak to the area managerI was told that the area manager would contact me backInstead I was called back by the person that I requested to have my concerns be escalated and told that the area manager would not speak with me and that they would not be replacing my rims as was previously agreed upon by MelissaI am trying to give the business every opportunity to rectify the situation, but so far they have not been able to come through on any of their promisesI am giving the company another opportunity, reimburse me for the cost of the rims the location originally agreed to replace and this issue can be resolved. Sincerely,
Earl ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessThis has been referred to our corporate Claims DepartmentA claims specialist will be in touch with you shortly to begin the claims investigationThank you
Thank you for bringing these concerns to our attentionWe apologize for any inconvenience we may have causedAn internal case was set up on our end for the Area Manager to resolveThe Area Manager indicates this issue has been resolved and the vehicle was repaired at one of our Firestone
locationsAgain, we apologize for the situation and we hope we were able to make things right
IN REVIEW OF THE CASE, WE WILL BE REFUNDING $TO THE CUSTOMER MS***$50, REMAINDER OF THE DIAGNOSTIC FEE, $FOR IGNITION COIL, SPARK PLUGS AND LABOR, $FUEL SYSTEM CLEANING AND $IN SALES TAXTHIS IS A CUSTOMER CONSIDERATION REFUND AS IT IS MY UNDERSTANDING THE CAR IS STILL
NOT OPERATING PROPERLYREFUND TO CUSTOMER WILL BE SENT VIA CHECK TO THE CUSTOMERS HOME.Thank you for bringing these concerns to our attention and giving us the opportunity to make things rightWe value your business and we hope we have resolved this matter
Initial Business Response /* (1000, 18, 2015/09/04) */
The area manager attempted to reach out to the customer and the customer has not responded
We apologize if the balancing was not performed per your life***e warranty and thank you for alerting usA formal file has been created (file#***) so that Field Management can investigate further with our Store Teammates along with getting in contact with you to help make things rightPlease
message us at ***@bfrc.com if you are not contacted within business days so that this matter can be escalated
Thank you for reaching out so that we can confirm this matter is resolved to your satisfactionWe have located our file and see that Store Management has since resolved the matter directly with you and the brakes are now operating as designedWe apologize for any inconvenience this may have caused
you
Initial Business Response /* (1000, 20, 2015/09/09) */
This has been forwarded to the Area Manager and Region Manager to resolve
Initial Business Response /* (1000, 32, 2014/12/23) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@bfrc.com
Customer purchased tires and did not get full mileage due to lack of rotationsCustomer felt we should have automatically rotated tires on
each visit and since we did not she did not want to pay the prorated price of the tiresRefunded prorated price to make it no charge for customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11100635, and find that this resolution is satisfactory to me
Sincerely,
Heather ***
Thank you for alerting us of your concern so that this matter can be resolved to your satisfactionAfter review of your file, we have found that management has been in contact and a mutual agreement has been reachedPlease feel free to reach back out to the Area Manager that contacted you should
you have any additional concerns
We appreciate you reaching out so that we can get field management involved for resolutionAfter reviewing your file, we see that Area Management has been in contact and the matter has been resolved to your satisfactionPlease reach back out to our Area Manager should you have any additional
questions
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager indicates the store has refunded you on 06/16/for $to resolve this matter. Again, we apologize for any inconvenience and we hope we were able to make this right by you! Thank you for your business