Thank you for alerting us of your concerns so that we have a better opportunity to make things right with your sisterManagement has been in contact and the requested reimbursement has been authorized and issued due to any inconvenience this matter may have causedPlease reach back out to Field
Management if there is anything else we can do to help
Complaint:
I am rejecting this response because: I have not taken the car to another repair shopI do not have the money to
go to a different repair shopIf I had known that I would have gotten back paid for it I would haveI spent $2,dollars at your shop in trusting that they could do the work right the first timeI am a soldierI do not have that kind of money around to go to different repair shopsI had go back and have them do the work againI am very upset with the quality of the work done and that I had to go back more times and having to take time away from work, my little free time I have, having to reschedule plans, and having to ask friends to help me out to get ridesMy wife is pregnant wouldn't you be upset when you are driving a car that you though was safe and trusted a repair shop to do the work right? Do I plan on taking this car to another shop? Yes, I do plan to once I get the money to cover the bill because I do not trust the work they did on my car nor will I ever take my car back to that place ever againI still have not received any kind of phone call from ShanHe said, he would be getting back to me about this issueNot once has he tried to contact meI am hoping that his matter will be taken care of so I can move on. Thank you,
Sincerely,
Christopher ***
Please visit any of our 2,locations for a free tire inspections should you have any concerns with the remaining two original tires left on your vehicleOur certified technicians would be happy to inspect for any irregularities that may be cause for concernIn addition, your road hazard
protection has you covered for the entire usable life of the tire should any unforeseen hazards, such as nails occur
Complaint:
I am rejecting this response because: It is a bunch of legal bullSounds like I will never get my money back, so I will clearly stay clear of any Firestone Dealers or products moving forwardI clearly will never recommend FirestoneThe Sum of $is short money to a company like FirestoneHaving my wife injured or worse because of poor workmanship is worth more than the $they put on this issue or her lifeThe little guy always looses to corporate AmericaI hope you at least changed your quality control process moving forward, before some else has an issue with a far worse result
Sincerely,
Raymond ***
I just got the car not even a month ago there was nothing wrong with my truck before I took it to firestoneI went 10miles after a so called oil change and it blew again there was nothing wrong with it before they did a oil change I have car fax and everything on the truck there was nothing wrong with the truck fire stone did not put oil back in it there is no way they was the last people to touch itThey havent even got in touch with me on what they was doing Complaint: ***
I am rejecting this response because:
Sincerely,
Chelsea ***
Complaint: ***
I am rejecting this response because:The business stated in their last response that they would have the area manager contact me within 1-business daysI have not received any contact at this pointAdditionally, prior to contacting the Revdex.com, while my vehicle was still at the place of business, I requested that I be able to speak to the area managerI was told that the area manager would contact me backInstead I was called back by the person that I requested to have my concerns be escalated and told that the area manager would not speak with me and that they would not be replacing my rims as was previously agreed upon by MelissaI am trying to give the business every opportunity to rectify the situation, but so far they have not been able to come through on any of their promisesI am giving the company another opportunity, reimburse me for the cost of the rims the location originally agreed to replace and this issue can be resolved. Sincerely,
Earl ***
Thank you for alerting us of your concerns so that our damage claims department can investigate these claims furtherA claims advisor has been assigned to your case at this time and is currently attempting contactPlease reach out to your claims advisor directly at your earliest convenience: Juan
- ***
We apologize for the miscommunication as a portion of the repairs recommended or required were made based on manufacturer recommendations at your vehicle's mileageAfter management reviewed your concerns further, a full refund of service has been issued via check as customer satisfactionPlease
message us at ***[email protected] should you have any additional questions or concerns
Complaint:
I am rejecting this response because: the repairs have already been done, the engine is most likely no longer at the shop, how can a proper investigation be done now? Why wasn't an investigation done when I originally called?
Sincerely,
Maria ***
We apologize if the balancing was not performed per your life***e warranty and thank you for alerting usA formal file has been created (file#***) so that Field Management can investigate further with our Store Teammates along with getting in contact with you to help make things rightPlease
message us at ***@bfrc.com if you are not contacted within business days so that this matter can be escalated
Thank you for alerting us of your concern so that this matter can be resolved to your satisfactionAfter review of your file, we have found that management has been in contact and a mutual agreement has been reachedPlease feel free to reach back out to the Area Manager that contacted you should
you have any additional concerns
Initial Business Response /* (1000, 5, 2015/09/18) */
This case was submitted to our claims department for resolution on 9/8/- Case #XXXX-XXXXXXX-C
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I
submitted a claim to Bridgestone/Firestone corporate to weeks agoWe heard ONCE from a claim associate a week into filing the claimWe have not heard one word back since thenWe have tried contact the claims associate but AGAIN, ZERO correspondence in returnMy perception is that I am being ignored in an attempt that I will go awayThis claim has not been taken seriously and this is not a resolutionI will be seeking additional course of action to expedite resolution of my claim
Final Business Response /* (4000, 9, 2015/10/06) */
The claims advisor, Gil *** was in contact with the customer on 10/and requested copies of invoices from the shops that have inspected the vehicle
His email to the customer was as follows:
MR***,
I APOLOGIZE FOR THE LATE RESPONSETHE LAST TIME WE SPOKE YOU STATED YOU WOULD SEND ME INVOICE FROM TWO DIFFERENT SHOPS WERE YOU HAD THE VEHICLE INSPECTED EXPLAINING THE CAUSE OF FAILUREI HAVE NOT RECEIVED THE INVOICESCAN YOU EMAIL THEM TO ME FOR REVIEW? THE NEXT STEP IN THE PROCESS WOULD BE TO GET THE VEHICLE TO A CERTIFIED SHOP SO AN INSPECTOR CAN VERIFY THE CAUSE OF FAILURE AND A REPAIR ESTIMATE CAN BE OBTAINED
GIL ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Shelia ***
Thank you for alerting us of your concerns so that management can investigate furtherAlthough the bearing in question is beyond the typically warranty period, please message us at s@bfrc.com with your file number (Number ***) for assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11100635, and find that this resolution is satisfactory to me
Sincerely,
Heather ***
The Area Manager has reached out to the customer and has asked for him to submit his receipts for review After he reviews the documentation pertaining to this matter they can come to a resolution
Initial Business Response /* (1000, 19, 2015/09/09) */
Per the Area Manager's notes in case # XXXXXXX:
THE STORE GAVE THE BOSS A PRINT OUT WITH THE READING THAT STATED THE VEHICLE NEEDED A BATTERY
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager indicates the store has refunded you on 06/16/for $to resolve this matter. Again, we apologize for any inconvenience and we hope we were able to make this right by you! Thank you for your business
An internal case was set upI was informed that this complaint has been resolvedThey reached out to the customer and explained the pricing difference between the front and rear rotorsThey also refunded part of $off brake service as she only received partial credit
Thank you for alerting us of your concerns so that we have a better opportunity to make things right with your sisterManagement has been in contact and the requested reimbursement has been authorized and issued due to any inconvenience this matter may have causedPlease reach back out to Field
Management if there is anything else we can do to help
Complaint:
I am rejecting this response because: I have not taken the car to another repair shopI do not have the money to
go to a different repair shopIf I had known that I would have gotten back paid for it I would haveI spent $2,dollars at your shop in trusting that they could do the work right the first timeI am a soldierI do not have that kind of money around to go to different repair shopsI had go back and have them do the work againI am very upset with the quality of the work done and that I had to go back more times and having to take time away from work, my little free time I have, having to reschedule plans, and having to ask friends to help me out to get ridesMy wife is pregnant wouldn't you be upset when you are driving a car that you though was safe and trusted a repair shop to do the work right? Do I plan on taking this car to another shop? Yes, I do plan to once I get the money to cover the bill because I do not trust the work they did on my car nor will I ever take my car back to that place ever againI still have not received any kind of phone call from ShanHe said, he would be getting back to me about this issueNot once has he tried to contact meI am hoping that his matter will be taken care of so I can move on. Thank you,
Sincerely,
Christopher ***
Please visit any of our 2,locations for a free tire inspections should you have any concerns with the remaining two original tires left on your vehicleOur certified technicians would be happy to inspect for any irregularities that may be cause for concernIn addition, your road hazard
protection has you covered for the entire usable life of the tire should any unforeseen hazards, such as nails occur
Complaint:
I am rejecting this response because: It is a bunch of legal bullSounds like I will never get my money back, so I will clearly stay clear of any Firestone Dealers or products moving forwardI clearly will never recommend FirestoneThe Sum of $is short money to a company like FirestoneHaving my wife injured or worse because of poor workmanship is worth more than the $they put on this issue or her lifeThe little guy always looses to corporate AmericaI hope you at least changed your quality control process moving forward, before some else has an issue with a far worse result
Sincerely,
Raymond ***
An internal case has been set up for the Area Manager to review and resolve with the customer
I just got the car not even a month ago there was nothing wrong with my truck before I took it to firestoneI went 10miles after a so called oil change and it blew again there was nothing wrong with it before they did a oil change I have car fax and everything on the truck there was nothing wrong with the truck fire stone did not put oil back in it there is no way they was the last people to touch itThey havent even got in touch with me on what they was doing Complaint: ***
I am rejecting this response because:
Sincerely,
Chelsea ***
Complaint: ***
I am rejecting this response because:The business stated in their last response that they would have the area manager contact me within 1-business daysI have not received any contact at this pointAdditionally, prior to contacting the Revdex.com, while my vehicle was still at the place of business, I requested that I be able to speak to the area managerI was told that the area manager would contact me backInstead I was called back by the person that I requested to have my concerns be escalated and told that the area manager would not speak with me and that they would not be replacing my rims as was previously agreed upon by MelissaI am trying to give the business every opportunity to rectify the situation, but so far they have not been able to come through on any of their promisesI am giving the company another opportunity, reimburse me for the cost of the rims the location originally agreed to replace and this issue can be resolved. Sincerely,
Earl ***
Thank you for alerting us of your concerns so that our damage claims department can investigate these claims furtherA claims advisor has been assigned to your case at this time and is currently attempting contactPlease reach out to your claims advisor directly at your earliest convenience: Juan
- ***
We apologize for the miscommunication as a portion of the repairs recommended or required were made based on manufacturer recommendations at your vehicle's mileageAfter management reviewed your concerns further, a full refund of service has been issued via check as customer satisfactionPlease
message us at ***[email protected] should you have any additional questions or concerns
Complaint:
I am rejecting this response because: the repairs have already been done, the engine is most likely no longer at the shop, how can a proper investigation be done now? Why wasn't an investigation done when I originally called?
Sincerely,
Maria ***
We apologize if the balancing was not performed per your life***e warranty and thank you for alerting usA formal file has been created (file#***) so that Field Management can investigate further with our Store Teammates along with getting in contact with you to help make things rightPlease
message us at ***@bfrc.com if you are not contacted within business days so that this matter can be escalated
Thank you for alerting us of your concern so that this matter can be resolved to your satisfactionAfter review of your file, we have found that management has been in contact and a mutual agreement has been reachedPlease feel free to reach back out to the Area Manager that contacted you should
you have any additional concerns
Initial Business Response /* (1000, 5, 2015/09/18) */
This case was submitted to our claims department for resolution on 9/8/- Case #XXXX-XXXXXXX-C
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I
submitted a claim to Bridgestone/Firestone corporate to weeks agoWe heard ONCE from a claim associate a week into filing the claimWe have not heard one word back since thenWe have tried contact the claims associate but AGAIN, ZERO correspondence in returnMy perception is that I am being ignored in an attempt that I will go awayThis claim has not been taken seriously and this is not a resolutionI will be seeking additional course of action to expedite resolution of my claim
Final Business Response /* (4000, 9, 2015/10/06) */
The claims advisor, Gil *** was in contact with the customer on 10/and requested copies of invoices from the shops that have inspected the vehicle
His email to the customer was as follows:
MR***,
I APOLOGIZE FOR THE LATE RESPONSETHE LAST TIME WE SPOKE YOU STATED YOU WOULD SEND ME INVOICE FROM TWO DIFFERENT SHOPS WERE YOU HAD THE VEHICLE INSPECTED EXPLAINING THE CAUSE OF FAILUREI HAVE NOT RECEIVED THE INVOICESCAN YOU EMAIL THEM TO ME FOR REVIEW? THE NEXT STEP IN THE PROCESS WOULD BE TO GET THE VEHICLE TO A CERTIFIED SHOP SO AN INSPECTOR CAN VERIFY THE CAUSE OF FAILURE AND A REPAIR ESTIMATE CAN BE OBTAINED
GIL ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Shelia ***
Thank you for alerting us of your concerns so that management can investigate furtherAlthough the bearing in question is beyond the typically warranty period, please message us at s
@bfrc.com with your file number (Number ***) for assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11100635, and find that this resolution is satisfactory to me
Sincerely,
Heather ***
The Area Manager has reached out to the customer and has asked for him to submit his receipts for review After he reviews the documentation pertaining to this matter they can come to a resolution
Initial Business Response /* (1000, 19, 2015/09/09) */
Per the Area Manager's notes in case # XXXXXXX:
THE STORE GAVE THE BOSS A PRINT OUT WITH THE READING THAT STATED THE VEHICLE NEEDED A BATTERY
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager indicates the store has refunded you on 06/16/for $to resolve this matter. Again, we apologize for any inconvenience and we hope we were able to make this right by you! Thank you for your business
An internal case was set upI was informed that this complaint has been resolvedThey reached out to the customer and explained the pricing difference between the front and rear rotorsThey also refunded part of $off brake service as she only received partial credit