Complaint: ***
I am rejecting this response because: I don't agree with the inspection assessment and I believe some of the issues to be related The dealership indicated that there was a relation to the issues that had been previously repaired and this is way too big of a coincidence to happen on the same system of the vehicle within a one month time period Regardless it took Firestone more than two weeks to get this handled appropriately and I was without a vehicle for that long That is a significant inconvenience and I also think pretty ridiculous I am overall just not happy with their service, or their commitment to their customers and I just want that to be known and published
Sincerely,
Jared ***
After review of our file related to your concerns listed here, we have found that a settlement check was issued months ago to resolve this matterIf you have not received this settlement for any reason, please reach out to Store Management again for an update
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you for alerting us of your concerns so that we have a better opportunity to make things right with your sisterManagement has been in contact and the requested reimbursement has been authorized and issued due to any inconvenience this matter may have causedPlease reach back out to Field
Management if there is anything else we can do to help
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you to discuss a proper resolutionThank you
Initial Business Response /* (1000, 21, 2015/09/09) */
Is there anyway the Revdex.com can help find out from this customer if this has already been resolved? Due to the age, I can't find any case on this in our system
Initial Consumer Rebuttal /* (3000, 23, 2015/09/15) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
This case was never resolvedI still have all of the original paperwork
Final Business Response /* (4000, 25, 2015/09/22) */
Per the Area Manager this has been resolved:
We have agreed to return the customers grievance
of $the money he said he had to pay at the
Goodyear location he has referenced, since his original complaint back in January he has been back to us and has received his alignment services
Thanks
Gary A ***
Area Manager ORCW Central Florida Region
Final Consumer Response /* (2000, 27, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer was informed that we could not determine if the engine was damaged at time of cooling system repair since the vehicle came to us not running at the timeCustomer aggreed that a refund for the water pump labor and diagnostic fee will be sufficient for resolving this caseHe has since sold
the vehicle so we cannot look at it or have repaired under warrantyCustomer will be returning to FCAC for future services
Complaint:
I am rejecting this response because: It is a bunch of legal bullSounds like I will never get my money back, so I will clearly stay clear of any Firestone Dealers or products moving forwardI clearly will never recommend FirestoneThe Sum of $is short money to a company like FirestoneHaving my wife injured or worse because of poor workmanship is worth more than the $they put on this issue or her lifeThe little guy always looses to corporate AmericaI hope you at least changed your quality control process moving forward, before some else has an issue with a far worse result
Sincerely,
Raymond ***
An internal case has been set upA claims specialist is assigned to the case and has contacted MrJoshi to send the estimate for repairs so that management can review and make a decision
Complaint: ***
I am rejecting this response because I do not see any credits placed on my CFNA/Firestone credit card for the difference of the oil changes, nor do I hear any change in balance when I called the ###-###-#### today at 1:30p.m.Someone did reach out to me--I suppose the Area Manager--but I was never able to reach him from the time he left a voice mail message with his information almost a month ago.Please credit to my *** account
Sincerely,
*** ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager he has attempted to contact you multiple times, with no return callHe has left his cell number on your voicemail so that you can call him back and discuss the issues to resolve the complaintPlease follwith him so we can get this rectifiedThank you!
Complaint: ***
I am rejecting this response because:This business says there was notification sent out, when in fact there was notThe issue of the window being broken was not addressed eitherIf the vehicle was on their property, they are liable for damages incurredI absolutely reject this response from FirestoneAlso the time it took to even hear from a representative from corporate took weeksHow is this acceptable coming from a company who states they put customer satisfaction first.I am still looking for monetary compensation from charges against me
Sincerely,
*** ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you shortly to discuss a proper resolution to this issue
This has been referred to the Area Manager, *** *** to review/resolve with the customer*** indicates he has tried
calling this customer and left multiple messagesPlease have the customer contact *** directly at ***
He would also like to receive a copy of the repairs to validate the refund amount
At this time your case file indicates that Area Management has attempted to reach you via phone to discuss your treatment concerns furtherWe will alert Area Management and request a secondary contact attempt to be made
Initial Business Response /* (1000, 13, 2015/09/04) */
Store manager terry*** spoke to guest and invited her back inShe had dye put in the system and we are awaiting to find a leakGuest has been assured we would resolved the problemGuest is satisfied with the solution
We apologize for any delay in response from managementDue to your concerns involving vehicle damage, this matter has been referred to our Store Claims department so that a third-party inspector can help determine liabilityFor your records, the file number assigned is: ***A claims advisor will be in contact with you directly to discuss the next stepsIf you request an update on your file at any time, please contact 1-800-367-with your case number for assistance
We apologize if the previous offer as customer satisfaction is not to your likingOur Tire Technical Services department may be able to assist you further if there is a flaw found in the tireTheir department can be reached at: 800-356-
Complaint: ***
I am rejecting this response because: I don't agree with the inspection assessment and I believe some of the issues to be related The dealership indicated that there was a relation to the issues that had been previously repaired and this is way too big of a coincidence to happen on the same system of the vehicle within a one month time period Regardless it took Firestone more than two weeks to get this handled appropriately and I was without a vehicle for that long That is a significant inconvenience and I also think pretty ridiculous I am overall just not happy with their service, or their commitment to their customers and I just want that to be known and published
Sincerely,
Jared ***
After review of our file related to your concerns listed here, we have found that a settlement check was issued months ago to resolve this matterIf you have not received this settlement for any reason, please reach out to Store Management again for an update
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you for alerting us of your concerns so that we have a better opportunity to make things right with your sisterManagement has been in contact and the requested reimbursement has been authorized and issued due to any inconvenience this matter may have causedPlease reach back out to Field
Management if there is anything else we can do to help
This matter has been settled for $that has been mailed to the customer to resolve the issue
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you to discuss a proper resolutionThank you
Initial Business Response /* (1000, 21, 2015/09/09) */
Is there anyway the Revdex.com can help find out from this customer if this has already been resolved? Due to the age, I can't find any case on this in our system
Initial Consumer Rebuttal /* (3000, 23, 2015/09/15) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
This case was never resolvedI still have all of the original paperwork
Final Business Response /* (4000, 25, 2015/09/22) */
Per the Area Manager this has been resolved:
We have agreed to return the customers grievance
of $the money he said he had to pay at the
Goodyear location he has referenced, since his original complaint back in January he has been back to us and has received his alignment services
Thanks
Gary A ***
Area Manager ORCW Central Florida Region
Final Consumer Response /* (2000, 27, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Customer was informed that we could not determine if the engine was damaged at time of cooling system repair since the vehicle came to us not running at the timeCustomer aggreed that a refund for the water pump labor and diagnostic fee will be sufficient for resolving this caseHe has since sold
the vehicle so we cannot look at it or have repaired under warrantyCustomer will be returning to FCAC for future services
Complaint:
I am rejecting this response because: It is a bunch of legal bullSounds like I will never get my money back, so I will clearly stay clear of any Firestone Dealers or products moving forwardI clearly will never recommend FirestoneThe Sum of $is short money to a company like FirestoneHaving my wife injured or worse because of poor workmanship is worth more than the $they put on this issue or her lifeThe little guy always looses to corporate AmericaI hope you at least changed your quality control process moving forward, before some else has an issue with a far worse result
Sincerely,
Raymond ***
An internal case has been set upA claims specialist is assigned to the case and has contacted MrJoshi to send the estimate for repairs so that management can review and make a decision
Complaint: ***
I am rejecting this response because I do not see any credits placed on my CFNA/Firestone credit card for the difference of the oil changes, nor do I hear any change in balance when I called the ###-###-#### today at 1:30p.m.Someone did reach out to me--I suppose the Area Manager--but I was never able to reach him from the time he left a voice mail message with his information almost a month ago.Please credit to my *** account
Sincerely,
*** ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager he has attempted to contact you multiple times, with no return callHe has left his cell number on your voicemail so that you can call him back and discuss the issues to resolve the complaintPlease follwith him so we can get this rectifiedThank you!
Our file indicates the claims team is providing additional assistance in diagnosing the root cause of failureWe are currently awaiting results
Complaint: ***
I am rejecting this response because:This business says there was notification sent out, when in fact there was notThe issue of the window being broken was not addressed eitherIf the vehicle was on their property, they are liable for damages incurredI absolutely reject this response from FirestoneAlso the time it took to even hear from a representative from corporate took weeksHow is this acceptable coming from a company who states they put customer satisfaction first.I am still looking for monetary compensation from charges against me
Sincerely,
*** ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you shortly to discuss a proper resolution to this issue
This has been referred to the Area Manager, *** *** to review/resolve with the customer*** indicates he has tried
calling this customer and left multiple messagesPlease have the customer contact *** directly at ***
He would also like to receive a copy of the repairs to validate the refund amount
At this time your case file indicates that Area Management has attempted to reach you via phone to discuss your treatment concerns furtherWe will alert Area Management and request a secondary contact attempt to be made
Initial Business Response /* (1000, 13, 2015/09/04) */
Store manager terry*** spoke to guest and invited her back inShe had dye put in the system and we are awaiting to find a leakGuest has been assured we would resolved the problemGuest is satisfied with the solution
We apologize for any delay in response from managementDue to your concerns involving vehicle damage, this matter has been referred to our Store Claims department so that a third-party inspector can help determine liabilityFor your records, the file number assigned is: ***A claims advisor will be in contact with you directly to discuss the next stepsIf you request an update on your file at any time, please contact 1-800-367-with your case number for assistance
We apologize if the previous offer as customer satisfaction is not to your likingOur Tire Technical Services department may be able to assist you further if there is a flaw found in the tireTheir department can be reached at: 800-356-