Complaint: ***
I am rejecting this response because the company and store are lyingMy next step is to notify the NJ Attorney GeneralThere are hundreds of complaints against Firestone, all for the same problems I have hadThere was NOTHING wrong with my tires, and I spent a lot more than that over the last few years at the MtEphraim, NJ locationI also have the receipts
Sincerely,
*** ***
We apologize for any concerns with the brake services performed by FirestonePer our fixed-right guarantee, any of our over 2,locations will reperform the brake services to your satisfaction at no additional cost to youHowever, since the vehicle has already been repaired at a 3rd-party shop
of your choice, management has issued the requested service refund to help make things right
We apologize that contact has not been established yetPlease check your email address listed within this Revdex.com complaint as a message has been sent to verify your contact number for management
Thank you for providing this feedbackThis is currently being handled by our Corporate Claims Department and they have indicated they are handling the related repairsThank you
We apologize for this unfortunate experience at our Spring Valley locationOur records indicate that Store Management has been in contact and the vehicle is currently being inspected for any potential damages at a 3rd party dealershipPlease forward any findings they may have to Store Management
or us at [email protected] for further assistance
Dear Revdex.com,Thank you for bringing these concerns to our attentionWe have created an internal case for the local Area Manager to review and resolve.The Area Manager indicates that they have made multiple attempts to reach out to the customer to rectify the issuesThey have left messages for the
customer with no response backThey want to correct the problem and are willing to pay *** to reset the TPMS light that came on after the tire rotationPlease forward this information to the customer so we can resolve this matter.Thank you for giving us the opportunity to make things right with our customer!
Initial Business Response /* (1000, 5, 2014/08/21) */
We appreciate your concern on the experience that you had at this Firestone locationThe area that was casing the leak, unfortunately, would not be repairable being its proximity to the sidewall area of the tireWe perform a patch/plug
combination which would not hold in your particular situationThere may be an independent repair shop that would take the chance and 'plug' your tireHowever, we stand firm on the safety of our Customers and their vehiclesI was also in contact with the Store and looking at what you stated in this complaint, I feel confident that this above was explained to you in more detailIf you need further clairification, my name is *** and I can be reached at (XXX)XXX-XXXX
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, we would like to refund the $to resolve this matterWe are processing the refund check today and you should receive it within 5-business daysAgain, we apologize for the trouble this issue has caused and we hope to see you back in future!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
After review, the Region Manager indicates that we met the customer’s request for refunds and have apologized to the customerManagement has investigated the incident and validated that we had proceeded with integrity at
all times when working on her vehicleWe apologize for any
inconveniences this caused Ms***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forwardWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your
businessAn internal case was set up for the Area Manager to review and resolveWe apologize for the confusion you encountered with the online appointmentUnfortunately, those tires are not available and we apologize for the misunderstandingWe are forwarding this complaint to the appropriate department that is involved with the online appointments so that this issue can be addressed so that it does not continue to be a problemThank you for bringing this to our attention
Initial Business Response /* (1000, 5, 2015/10/15) */
As of 10/13, Area Manager called the customer and agreed to a refund
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for alerting us so that this matter can be investigated furtherOur records indicate management has been in contact and a mutual resolution has been reached prior to this responsePlease reach back out to management should there be any additional questions or concerns with your service
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you to discuss a proper resolution
Thank you for bringing these concerns to our attentionThe Area Manager has indicated that the customer was reimbursed to resolve this issueIf this is not the case and it is not resolved, please let us know for further review
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for further investigation.The store manager indicates that he has refunded you the entire repair and inspection in reference to work order ***We apologize for not getting things right the first timeWe hope we were able to fully resolve this matter.Thank you!
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forwardWe apologize for any inconvenience that we may have caused, and we would like to try and make things right as we truly value
your businessAt this time an internal case was set up for Field Management to review and resolvePlease contact us back at ***@bfrc.com if you are not contacted within 1-business days so that we can escalate your case
Complaint: ***
I am rejecting this response because the company and store are lyingMy next step is to notify the NJ Attorney GeneralThere are hundreds of complaints against Firestone, all for the same problems I have hadThere was NOTHING wrong with my tires, and I spent a lot more than that over the last few years at the MtEphraim, NJ locationI also have the receipts
Sincerely,
*** ***
We apologize for any concerns with the brake services performed by FirestonePer our fixed-right guarantee, any of our over 2,locations will reperform the brake services to your satisfaction at no additional cost to youHowever, since the vehicle has already been repaired at a 3rd-party shop
of your choice, management has issued the requested service refund to help make things right
We apologize that contact has not been established yetPlease check your email address listed within this Revdex.com complaint as a message has been sent to verify your contact number for management
Thank you for providing this feedbackThis is currently being handled by our Corporate Claims Department and they have indicated they are handling the related repairsThank you
We apologize for this unfortunate experience at our Spring Valley locationOur records indicate that Store Management has been in contact and the vehicle is currently being inspected for any potential damages at a 3rd party dealershipPlease forward any findings they may have to Store Management
or us at [email protected] for further assistance
Dear Revdex.com,Thank you for bringing these concerns to our attentionWe have created an internal case for the local Area Manager to review and resolve.The Area Manager indicates that they have made multiple attempts to reach out to the customer to rectify the issuesThey have left messages for the
customer with no response backThey want to correct the problem and are willing to pay *** to reset the TPMS light that came on after the tire rotationPlease forward this information to the customer so we can resolve this matter.Thank you for giving us the opportunity to make things right with our customer!
Initial Business Response /* (1000, 5, 2014/08/21) */
We appreciate your concern on the experience that you had at this Firestone locationThe area that was casing the leak, unfortunately, would not be repairable being its proximity to the sidewall area of the tireWe perform a patch/plug
combination which would not hold in your particular situationThere may be an independent repair shop that would take the chance and 'plug' your tireHowever, we stand firm on the safety of our Customers and their vehiclesI was also in contact with the Store and looking at what you stated in this complaint, I feel confident that this above was explained to you in more detailIf you need further clairification, my name is *** and I can be reached at (XXX)XXX-XXXX
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, we would like to refund the $to resolve this matterWe are processing the refund check today and you should receive it within 5-business daysAgain, we apologize for the trouble this issue has caused and we hope to see you back in future!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
After review, the Region Manager indicates that we met the customer’s request for refunds and have apologized to the customerManagement has investigated the incident and validated that we had proceeded with integrity at
all times when working on her vehicleWe apologize for any
inconveniences this caused Ms***
Initial Business Response /* (1000, 25, 2015/09/29) */
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forwardWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your
businessAn internal case was set up for the Area Manager to review and resolveWe apologize for the confusion you encountered with the online appointmentUnfortunately, those tires are not available and we apologize for the misunderstandingWe are forwarding this complaint to the appropriate department that is involved with the online appointments so that this issue can be addressed so that it does not continue to be a problemThank you for bringing this to our attention
Initial Business Response /* (1000, 5, 2015/10/15) */
As of 10/13, Area Manager called the customer and agreed to a refund
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for alerting us so that this matter can be investigated furtherOur records indicate management has been in contact and a mutual resolution has been reached prior to this responsePlease reach back out to management should there be any additional questions or concerns with your service
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you to discuss a proper resolution
Thank you for bringing these concerns to our attentionThe Area Manager has indicated that the customer was reimbursed to resolve this issueIf this is not the case and it is not resolved, please let us know for further review
Complaint:
I am rejecting this response because: No useful information provided; only that it will be "reviewed"
Sincerely,
Lee ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for further investigation.The store manager indicates that he has refunded you the entire repair and inspection in reference to work order ***We apologize for not getting things right the first timeWe hope we were able to fully resolve this matter.Thank you!
Final Consumer Response /* (2000, 19, 2015/08/19) */
Thank you for your helpthis case has been resolved
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forwardWe apologize for any inconvenience that we may have caused, and we would like to try and make things right as we truly value
your businessAt this time an internal case was set up for Field Management to review and resolvePlease contact us back at ***@bfrc.com if you are not contacted within 1-business days so that we can escalate your case