We apologize for this situation and the miscommunicationDue to the discrepancies of implied authorization over the phone, the customer and the store settled this and split the cost on the repairs that were performed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11131133, and find that this resolution is satisfactory to me
Sincerely,
Joseph ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID 11125139, and find that this resolution is satisfactory to me
Sincerely, I will Waite until Gill tells me what the answer will be, if the answer ids not satisfactory I will take legal steps as I feel they are at fault
Edgard ***
Our documentation indicates that a wheel alignment was in fact performed during your tire serviceHowever, management will be providing a one-time goodwill refund in an effort to resolve your concerns
Our offer of a 50% refund of service still standsPlease let us know if you reconsiderManagement feels this is a fair offer as they performed the service that you came in for and requestedAlso, the other leaks weren't found until after this leak was fixed and degreasedWe apologize for any misunderstandings, but management feels that a 50% customer satisfaction refund is a fair solution to this matter
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. After review, the Area Manager indicates this complaint has been resolved and a refund check for $was issuedWe hope we were able to make this right by you and we hope this was resolved to your satisfaction
Initial Business Response /* (1000, 8, 2015/04/10) */
Contact Name and Title: *** *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Spoke to the customer about the situation and customer expressed gratitude for reaching out with themBoss wanted compensated for
the long time spent in the storeAgreed to give the BOSS a free tire and the second tire 50% off
Thank you for alerting us of your concerns so that this matter can be properly addressed by our Store Damage Claims DepartmentAt this time a Claims Advisor has been assigned to your caseOur case notes indicate that contact has been established as of 10/Please reach out to your assigned
claims advisor directly should you have any questions or concerns about your case
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you shortly to discuss a proper resolutionThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11503587, and find that this resolution is satisfactory to me
Thank you
Sincerely,
Lisa ***
An internal case has been set up for the Area Manager to review and handle the complaint with the associate involvedAlso, we are going to refund the customer the requested amount to take care of the issue as customer satisfactionThank you for bringing these concerns to our attention
We apologize if this was not originally addressed to your satisfactionAfter investigation by Area Management, our file created for your concerns indicates that a mutual resolution has been reachedIf this is not the case, please reach back out to field management for additional review
This has been referred to our corporate claims departmentThe claims advisor has left a message for the customer and is awaiting a call back to discuss the issue
Initial Business Response /* (1000, 5, 2015/07/24) */
Contact Name and Title: Steve *** AM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
I would be happy to refund the amount for the pumpPleaes contact me at your earliest opportunity to arrange a refund
Initial Consumer
Rebuttal /* (2000, 7, 2015/08/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with and confirmed via phone and email a refund for the full amount I was charged
Initial Business Response /* (1000, 19, 2015/05/11) */
good morning I have left several messages for Mr *** with no response I had his car check at another location and they could not get the problem to occur.the customer has requested a refund of $and I am giving them a credit for that
amount will have by 05-15-
Initial Consumer Rebuttal /* (2000, 21, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because it's what I requested and deem fair
Complaint:
I am rejecting this response because: I was charged for items that I did not necessarily need to purchase at that timeThis is ridiculous that your company has been able to get away with thisThey called me and tried to fix the noise and did not the fixed the brakes two times which is all I ever needed in the first placeNow I have a huge financed bill for services that I did not needI want the amount waived I should not have had to file a complaint with the Revdex.com nor should I have had to encounter such rude people and racism from this locationThey made me pay for a diagnostic test which they never obviously ran and just did whatever they felt the noise was that my car was makingThat is absurdWhy did I have to pay for something that your company never even performed? Because if the test was ran it would have shown that nothing was wrong with the car that they did services onI am not satisfied with this outcome
Sincerely,
Natosha ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager indicates that he has already worked out an agreement with you and apologized for the situationThey agreed to do the wires and no charge and a no charge diagnosis to verify his concern. Again, we apologize for the trouble this issue has caused and we hope to see you back in the future!
An internal case was created for the Area Manager to review and resolve.The Area Manager indicates this case has been resolved and the vehicle is repaired
We apologize for this situation and the miscommunicationDue to the discrepancies of implied authorization over the phone, the customer and the store settled this and split the cost on the repairs that were performed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11131133, and find that this resolution is satisfactory to me
Sincerely,
Joseph ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID 11125139, and find that this resolution is satisfactory to me
Sincerely, I will Waite until Gill tells me what the answer will be, if the answer ids not satisfactory I will take legal steps as I feel they are at fault
Edgard ***
Our documentation indicates that a wheel alignment was in fact performed during your tire serviceHowever, management will be providing a one-time goodwill refund in an effort to resolve your concerns
Our offer of a 50% refund of service still standsPlease let us know if you reconsiderManagement feels this is a fair offer as they performed the service that you came in for and requestedAlso, the other leaks weren't found until after this leak was fixed and degreasedWe apologize for any misunderstandings, but management feels that a 50% customer satisfaction refund is a fair solution to this matter
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. After review, the Area Manager indicates this complaint has been resolved and a refund check for $was issuedWe hope we were able to make this right by you and we hope this was resolved to your satisfaction
Initial Business Response /* (1000, 8, 2015/04/10) */
Contact Name and Title: *** *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Spoke to the customer about the situation and customer expressed gratitude for reaching out with themBoss wanted compensated for
the long time spent in the storeAgreed to give the BOSS a free tire and the second tire 50% off
Thank you for alerting us of your concerns so that this matter can be properly addressed by our Store Damage Claims DepartmentAt this time a Claims Advisor has been assigned to your caseOur case notes indicate that contact has been established as of 10/Please reach out to your assigned
claims advisor directly should you have any questions or concerns about your case
Response has been emailed
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you shortly to discuss a proper resolutionThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11503587, and find that this resolution is satisfactory to me
Thank you
Sincerely,
Lisa ***
An internal case has been set up for the Area Manager to review and handle the complaint with the associate involvedAlso, we are going to refund the customer the requested amount to take care of the issue as customer satisfactionThank you for bringing these concerns to our attention
We apologize if this was not originally addressed to your satisfactionAfter investigation by Area Management, our file created for your concerns indicates that a mutual resolution has been reachedIf this is not the case, please reach back out to field management for additional review
This has been referred to our corporate claims departmentThe claims advisor has left a message for the customer and is awaiting a call back to discuss the issue
Initial Business Response /* (1000, 5, 2015/07/24) */
Contact Name and Title: Steve *** AM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
I would be happy to refund the amount for the pumpPleaes contact me at your earliest opportunity to arrange a refund
Initial Consumer
Rebuttal /* (2000, 7, 2015/08/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with and confirmed via phone and email a refund for the full amount I was charged
Initial Business Response /* (1000, 19, 2015/05/11) */
good morning I have left several messages for Mr *** with no response I had his car check at another location and they could not get the problem to occur.the customer has requested a refund of $and I am giving them a credit for that
amount will have by 05-15-
Initial Consumer Rebuttal /* (2000, 21, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because it's what I requested and deem fair
Complaint:
I am rejecting this response because: I was charged for items that I did not necessarily need to purchase at that timeThis is ridiculous that your company has been able to get away with thisThey called me and tried to fix the noise and did not the fixed the brakes two times which is all I ever needed in the first placeNow I have a huge financed bill for services that I did not needI want the amount waived I should not have had to file a complaint with the Revdex.com nor should I have had to encounter such rude people and racism from this locationThey made me pay for a diagnostic test which they never obviously ran and just did whatever they felt the noise was that my car was makingThat is absurdWhy did I have to pay for something that your company never even performed? Because if the test was ran it would have shown that nothing was wrong with the car that they did services onI am not satisfied with this outcome
Sincerely,
Natosha ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager indicates that he has already worked out an agreement with you and apologized for the situationThey agreed to do the wires and no charge and a no charge diagnosis to verify his concern. Again, we apologize for the trouble this issue has caused and we hope to see you back in the future!
An internal case has been set upThe Area Manager will contact the customer to review/resolve
An internal case was created for the Area Manager to review and resolve.The Area Manager indicates this case has been resolved and the vehicle is repaired