Thank you for bringing this to our attention We can see where the agent mentioned it was sent, this is true from her view in her system Unfortunately, there was a mis shipment of checks that went out with only partial addresses and most were sent back Your was too and was correctly addressed and mailed out on 1/25/ If you have not received it by 2/10/2016, please contact us at [redacted]
Thank you for bringing this to our attention We note that a check (check number ***) was posted for the $on Jan 25th Please call us at [redacted] if you have not received it by Feb 5th We apologize for this issue
Thank you for letting us know about this issueTo avoid any confusion since there was a returned check (check number [redacted] and a refund (check number [redacted] that has already been sent out, we will refund all remaining deposits We will be expediting those refunds and you should have them in hand by no later than 1/22/ If you have not received them by then, please let us know by calling [redacted]
Thank you for bringing this to our attentionWe apologize for misperception We are a third party travel provider and we do not, nor have we ever offered anything for free Based on your comments, we are assuming you have materials that represent this from the company that marketed to you We have a very strict policy on this and would greatly appreciate your providing those materials to us You can fax them to [redacted] We will take immediate action to stop any such use of our products.Also, check numbers [redacted] and [redacted] have been mailed out and you have them (including holiday mail delays) by no later than 12/11/ If you have not received them by this date, please call us at [redacted]
The check they supposedly sent on 3/27/hasn't been cashed because I have never received it I will not accept response until I have received my $refund Perhaps they shall check the address they are sending to, the correct address is [redacted] Thank you, [redacted]
We appreciate your letting us know about this situation Unfortunately, we can only allow this to speak for Mary [redacted] G [redacted] as Nancy H [redacted] would need to communicate separately since Mary is not on Nancy's account to allow us to respond.Mary's deposit of $was sent on 9/10/with check number ***Also note, that we are a 3rd party to the company that marketed to you We do not and have not ever offered anything for "Free" If you have received any documentation to the contrary of this statement, please reply with copies so that we may take action against the marketing company as this is against our policy and is not tolerated
Thank you for bringing this to our attention We apologize for this issue.We are resending your refund to: Hoover Rd, Apt 3, Warren, MI 48093In the even you have not received this by 2/15/2016, please contact us at 866-877- If the address above is incorrect, please contact us immediately as we will sent the new check out in tomorrows mail pickup Hoover RdApt3Warren, MI Hoover RdApt3Warren, MI Hoover RdApt3Warren, MI
Thank you for bring this issue to our attention.***,We are not the company that contacted you or reached out to you We are a 3rd party promotional incentives company that provide promotional travel products to companies to use as incentives We travel thousands of people each year and I'm sorry that we cannot work with you on this further In this issue, we are very clear about our products and how they work There is nothing provided by us that would indicate this otherwise This is included in your terms and conditions which you signed off on when you registered with us We understand that most people do not read the terms and this is why we post this item about airfare not being included throughout the process, as some people have not been clearly informed about this from the marketing company at times We will dig into this miscommunication further as it is unacceptable.Please accept our sincerest apologies for not following up or providing this information to you upon request as this is something that could and should have been easily discussed with you on the phone when you called in I listened to the call and although there was not the direct question asked, the agent surely understood your situation and could have better handled this situation for you In this, we have suspended the agent handling your case and will refund your deposit post haste Please note, that our accounting office will process this as soon as possible, but under our policy of communicating refunds we report that it will take up to weeks Feel free to contact us on the status of your refund within the next week as there should be an update from our accounting office by then to ensure you are taken care of If you have any questions or need any assistance, please contact our offices at ###-###-#### The best times to call us are in the afternoons and toward the end of the weekThis will ensure you have a lower hold time as we have had a high volume of calls recently going into the spring
Thank you for bringing this to our attention.Our accounting department issued the stop payment but did not properly note the system to reissue instead they set it up to wait for the return before issuing We verified the check as still not cashed and Issued a new check today The check will be sent out at the end of business today If the below information is incorrect, please contact us at [redacted] before 5pm Arizona Mountain time so we can correct it if necessary[redacted] ***We apologize for the inconvenience
This is the biggest scamWhat is supposedly free airline tickets and hotel is so far from free it's ridiculous! Don't even try to use it for a specific trip as that is impossible, and DO NOT send them any money unless you like donating your money to scam artistsWhat a bunch of bull!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please provide additional explanations to your response since I have not heard from Mary yetForgive me for using the word “free”As I indicated in my initial Revdex.com contact I am aware that we are responsible for all “government taxes, carrier/supplier imposed fees, service fees and any upgrades selected”The vacation itself aside from those items would have had no additional costs, however per your customer service rep and your email quote offer we are being provided a cost that is actually a “discounted rate”Nowhere in the contract could I find this optionAlso, when I called prior to even choosing the destination options, I specifically asked if the Poconos had any additional restrictions since I am very aware of the nature of this area; I was assured there were noneI think most people would look at reduced allotments as something that would have been customer service friendly to have disclosed with that question, not to mention the only non-peak time in October is actually eliminated You have stated that your reduced allotments are already filled so please explain why you even offered it to me Your offer included the [redacted] and Suites as a second hotel for our requested datesThis hotel is an independently owned, room motelThe contract states “Hotel accommodations are at one of hundreds of nationally known hotels in our system such as [redacted] , [redacted] and their hotel affiliates.” This is definitely not a nationally known hotel I do feel taken advantage of, that the rules are fluidYes I am aware that you “have the right to add, delete or substitute travel dates, itinerary, hotel and/or destinations”So I understand you can easily alter offers but providing misleading information when specifically asked is differentYou mention that we have other options, yes this is true, however our initial date choices would have been different if the true nature of this offer had been disclosed originallyAlso, if the terms had indicated this was to be for a discounted rate we would never have chosen this promotion to begin withIn good faith we expected the terms of the contract and its implied expectations to have been fulfilled Regards, [redacted] ***
Thank you for bringing this to our attention.Your refund has already been processed You should have your refund in hand by no later than If by this time you have not received your refund, please call us at [redacted]
Thank you for your response.We are refunding your deposit You should have your $refund in hand by If you have not received it by that date, please contact us at ###-###-####.Also, we need to point out that we did not market to you We are a third party travel fulfillment company We have not ever and will not ever market anything of ours as Free In the event the company you recieved our promotional offer from did, we would greatly appreciate a copy of any documentation that offers anything "Free" Our fax number is [redacted]
Thank you for bringing this to our attentionYour refund check is being manually cut and will be mailed out tomorrow You should have in hand by no later than 3/8/and should be sooner If you have not received by this date, please call us immediately at 866-877-8050.We apologize for this issue
[redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I hope that it will actually be resolved this time......I have had no luck with multiple previous requests Thank you so much for your help in this matter! Regards, [redacted] ***
Thank you for bringing this to our attention Your refund of $is being expedited You should receive your refund by no later than 1/28/ If you have not received it or the address we have below does not match, please let us know by calling 866-877- Please accept our sincerest apologies
We received Kara G [redacted] request for a refund on July 5th, Our policy for refunds is to weeks for processingWe will have her refund expedited as a courtesy and she should receive her refund within to days Thank youAlex C [redacted]
Thank you for bringing this to our attention.We are manually cutting your refund check and mailing it to: [redacted] You should have this in hand by no later than 4/18/and should arrive before this date If you have not received your refund by this date, please call us at [redacted]
State of Arizona Revdex.comAttention: [redacted] *** Re:Customer ComplaintID#: [redacted] Dear [redacted] ***,We are in receipt of the above referenced complaint by [redacted] *** Weappreciate your assistance in bringing our customer’s concern to our attentionWe provided [redacted] *** with the full and complete Terms and Conditions of thepromotional offer that she receivedWe do this so our clients can make well informed, educateddecisions about the exciting promotional offers they would like to partake in.Our offers, like any other promotional offers, come with restrictions and mustbe adhered to in order to take advantage of the offerWe precisely state on ourdocumentation that when request are made outside of the terms and conditions ofthe offer, we will provide discounted travel where possible In this case (Cruise leaving [redacted] post [redacted] and [redacted] ), there were no discounts available These restrictions allow us to accommodate thehigh volume of customers that we take on each monthWe satisfy hundreds of travelrequest and offers each month, and we do realize that offers cannot work for everybody.Also in reviewing the Deposit refund request, I do see where the refund has been processed, but not sent I have personally met with accounting on this and have expedited the refund as it should have been received by [redacted] by the end of January If it is not received by 8/29/2014, please call the number below.We apologize for any inconvenience that this matter may have caused [redacted] ***If we may be offurther assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely,*** [redacted] Customer Relations Manager
We are in receipt of the above referenced complaint by [redacted] ID# We appreciate your assistance in bringing our customer’s concern to our attentionI see where Mr [redacted] contacted our office on the 14th (the day of this complaint) and that the request for the airfare was turned over to our fulfillment office The updated quote of airfare was sent on 4/16/ Mrs [redacted] declined the quote but has confirmed her July date to Vegas at that timeIf there is anything further we can do, Mrand Mrs [redacted] is welcome to call our offices at [redacted] For best service calls later in the day and later in the week will result in lower hold time and quicker customer service response
Thank you for bringing this to our attention We can see where the agent mentioned it was sent, this is true from her view in her system Unfortunately, there was a mis shipment of checks that went out with only partial addresses and most were sent back Your was too and was correctly addressed and mailed out on 1/25/ If you have not received it by 2/10/2016, please contact us at [redacted]
Thank you for bringing this to our attention We note that a check (check number ***) was posted for the $on Jan 25th Please call us at [redacted] if you have not received it by Feb 5th We apologize for this issue
Thank you for letting us know about this issueTo avoid any confusion since there was a returned check (check number [redacted] and a refund (check number [redacted] that has already been sent out, we will refund all remaining deposits We will be expediting those refunds and you should have them in hand by no later than 1/22/ If you have not received them by then, please let us know by calling [redacted]
Thank you for bringing this to our attentionWe apologize for misperception We are a third party travel provider and we do not, nor have we ever offered anything for free Based on your comments, we are assuming you have materials that represent this from the company that marketed to you We have a very strict policy on this and would greatly appreciate your providing those materials to us You can fax them to [redacted] We will take immediate action to stop any such use of our products.Also, check numbers [redacted] and [redacted] have been mailed out and you have them (including holiday mail delays) by no later than 12/11/ If you have not received them by this date, please call us at [redacted]
The check they supposedly sent on 3/27/hasn't been cashed because I have never received it I will not accept response until I have received my $refund Perhaps they shall check the address they are sending to, the correct address is [redacted] Thank you, [redacted]
We appreciate your letting us know about this situation Unfortunately, we can only allow this to speak for Mary [redacted] G [redacted] as Nancy H [redacted] would need to communicate separately since Mary is not on Nancy's account to allow us to respond.Mary's deposit of $was sent on 9/10/with check number ***Also note, that we are a 3rd party to the company that marketed to you We do not and have not ever offered anything for "Free" If you have received any documentation to the contrary of this statement, please reply with copies so that we may take action against the marketing company as this is against our policy and is not tolerated
Thank you for bringing this to our attention We apologize for this issue.We are resending your refund to: Hoover Rd, Apt 3, Warren, MI 48093In the even you have not received this by 2/15/2016, please contact us at 866-877- If the address above is incorrect, please contact us immediately as we will sent the new check out in tomorrows mail pickup Hoover RdApt3Warren, MI Hoover RdApt3Warren, MI Hoover RdApt3Warren, MI
Thank you for bring this issue to our attention.***,We are not the company that contacted you or reached out to you We are a 3rd party promotional incentives company that provide promotional travel products to companies to use as incentives We travel thousands of people each year and I'm sorry that we cannot work with you on this further In this issue, we are very clear about our products and how they work There is nothing provided by us that would indicate this otherwise This is included in your terms and conditions which you signed off on when you registered with us We understand that most people do not read the terms and this is why we post this item about airfare not being included throughout the process, as some people have not been clearly informed about this from the marketing company at times We will dig into this miscommunication further as it is unacceptable.Please accept our sincerest apologies for not following up or providing this information to you upon request as this is something that could and should have been easily discussed with you on the phone when you called in I listened to the call and although there was not the direct question asked, the agent surely understood your situation and could have better handled this situation for you In this, we have suspended the agent handling your case and will refund your deposit post haste Please note, that our accounting office will process this as soon as possible, but under our policy of communicating refunds we report that it will take up to weeks Feel free to contact us on the status of your refund within the next week as there should be an update from our accounting office by then to ensure you are taken care of If you have any questions or need any assistance, please contact our offices at ###-###-#### The best times to call us are in the afternoons and toward the end of the weekThis will ensure you have a lower hold time as we have had a high volume of calls recently going into the spring
Thank you for bringing this to our attention.Our accounting department issued the stop payment but did not properly note the system to reissue instead they set it up to wait for the return before issuing We verified the check as still not cashed and Issued a new check today The check will be sent out at the end of business today If the below information is incorrect, please contact us at [redacted] before 5pm Arizona Mountain time so we can correct it if necessary[redacted] ***We apologize for the inconvenience
This is the biggest scamWhat is supposedly free airline tickets and hotel is so far from free it's ridiculous! Don't even try to use it for a specific trip as that is impossible, and DO NOT send them any money unless you like donating your money to scam artistsWhat a bunch of bull!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please provide additional explanations to your response since I have not heard from Mary yetForgive me for using the word “free”As I indicated in my initial Revdex.com contact I am aware that we are responsible for all “government taxes, carrier/supplier imposed fees, service fees and any upgrades selected”The vacation itself aside from those items would have had no additional costs, however per your customer service rep and your email quote offer we are being provided a cost that is actually a “discounted rate”Nowhere in the contract could I find this optionAlso, when I called prior to even choosing the destination options, I specifically asked if the Poconos had any additional restrictions since I am very aware of the nature of this area; I was assured there were noneI think most people would look at reduced allotments as something that would have been customer service friendly to have disclosed with that question, not to mention the only non-peak time in October is actually eliminated You have stated that your reduced allotments are already filled so please explain why you even offered it to me Your offer included the [redacted] and Suites as a second hotel for our requested datesThis hotel is an independently owned, room motelThe contract states “Hotel accommodations are at one of hundreds of nationally known hotels in our system such as [redacted] , [redacted] and their hotel affiliates.” This is definitely not a nationally known hotel I do feel taken advantage of, that the rules are fluidYes I am aware that you “have the right to add, delete or substitute travel dates, itinerary, hotel and/or destinations”So I understand you can easily alter offers but providing misleading information when specifically asked is differentYou mention that we have other options, yes this is true, however our initial date choices would have been different if the true nature of this offer had been disclosed originallyAlso, if the terms had indicated this was to be for a discounted rate we would never have chosen this promotion to begin withIn good faith we expected the terms of the contract and its implied expectations to have been fulfilled Regards, [redacted] ***
Thank you for bringing this to our attention.Your refund has already been processed You should have your refund in hand by no later than If by this time you have not received your refund, please call us at [redacted]
Thank you for your response.We are refunding your deposit You should have your $refund in hand by If you have not received it by that date, please contact us at ###-###-####.Also, we need to point out that we did not market to you We are a third party travel fulfillment company We have not ever and will not ever market anything of ours as Free In the event the company you recieved our promotional offer from did, we would greatly appreciate a copy of any documentation that offers anything "Free" Our fax number is [redacted]
Thank you for bringing this to our attentionYour refund check is being manually cut and will be mailed out tomorrow You should have in hand by no later than 3/8/and should be sooner If you have not received by this date, please call us immediately at 866-877-8050.We apologize for this issue
[redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I hope that it will actually be resolved this time......I have had no luck with multiple previous requests Thank you so much for your help in this matter! Regards, [redacted] ***
Thank you for bringing this to our attention Your refund of $is being expedited You should receive your refund by no later than 1/28/ If you have not received it or the address we have below does not match, please let us know by calling 866-877- Please accept our sincerest apologies
We received Kara G [redacted] request for a refund on July 5th, Our policy for refunds is to weeks for processingWe will have her refund expedited as a courtesy and she should receive her refund within to days Thank youAlex C [redacted]
Thank you for bringing this to our attention.We are manually cutting your refund check and mailing it to: [redacted] You should have this in hand by no later than 4/18/and should arrive before this date If you have not received your refund by this date, please call us at [redacted]
State of Arizona Revdex.comAttention: [redacted] *** Re:Customer ComplaintID#: [redacted] Dear [redacted] ***,We are in receipt of the above referenced complaint by [redacted] *** Weappreciate your assistance in bringing our customer’s concern to our attentionWe provided [redacted] *** with the full and complete Terms and Conditions of thepromotional offer that she receivedWe do this so our clients can make well informed, educateddecisions about the exciting promotional offers they would like to partake in.Our offers, like any other promotional offers, come with restrictions and mustbe adhered to in order to take advantage of the offerWe precisely state on ourdocumentation that when request are made outside of the terms and conditions ofthe offer, we will provide discounted travel where possible In this case (Cruise leaving [redacted] post [redacted] and [redacted] ), there were no discounts available These restrictions allow us to accommodate thehigh volume of customers that we take on each monthWe satisfy hundreds of travelrequest and offers each month, and we do realize that offers cannot work for everybody.Also in reviewing the Deposit refund request, I do see where the refund has been processed, but not sent I have personally met with accounting on this and have expedited the refund as it should have been received by [redacted] by the end of January If it is not received by 8/29/2014, please call the number below.We apologize for any inconvenience that this matter may have caused [redacted] ***If we may be offurther assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely,*** [redacted] Customer Relations Manager
We are in receipt of the above referenced complaint by [redacted] ID# We appreciate your assistance in bringing our customer’s concern to our attentionI see where Mr [redacted] contacted our office on the 14th (the day of this complaint) and that the request for the airfare was turned over to our fulfillment office The updated quote of airfare was sent on 4/16/ Mrs [redacted] declined the quote but has confirmed her July date to Vegas at that timeIf there is anything further we can do, Mrand Mrs [redacted] is welcome to call our offices at [redacted] For best service calls later in the day and later in the week will result in lower hold time and quicker customer service response