We are in receipt of the above referenced complaint by [redacted] # [redacted] We appreciate your assistance in bringing our customer’s concern to our attention We understand the concerns expressed by [redacted] and hope we can assist with his issue We would like to address a couple of matters in this complaint We do not advertise our promotional offers and nowhere in our documentation do we state that our offers are “free” In no way do we misrepresent our products and we do state in the documentation provided to each customer, no one should rely upon the representations of anyone outside our organization as to the specifics of our offers We also need to point out that we are a third party company, completely separate from the company that gave the promotional offer to *** We are diligent in providing complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers Our promotional offers are time sensitive and it is clearly outlined in the terms and conditions On 4/25/2014, [redacted] was issued their promotional offer and did not Registered their promotion until 5/15/ and we sent out the Travel Request form as per the terms and conditions by email immediately upon completion of registration On 5/23/ [redacted] called our offices to ensure that the time lines were understood and to make sure all steps were understood We did not receive the required Travel forms until 6/12/which is outside of the terms and conditions [redacted] agreed to upon registration We also note that refunds have been sent for the deposits Sincerely, *** [redacted] Customer Relations Manager
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Dear Revdex.com I contacted the business on monday july 27th and again spoke to [redacted] AND SHE TOLD ME THE CHECK WAS SENT July 24th and should receive this weekI really have been told different time now when the check would be sentTHEY DO NOT BACK UP WHAT THEY SAY.I DO NOT HAVE A CHECK AS OF TODAY?????????
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11111689, and if I receive my refund by 2/15/16, the time they stated, and I don't have to contact the company anymore about this, then I will consider this matter resolved I will wait for the business to perform this action and only then will I consider this complaint resolvedAs of today 2/8/16, this matter remains unresolved Regards, Lauren Nyx
We appreciate your position However, we are just a 3rd party This issue with us is non-relatable as the terms and conditions you signed off on when you submitted your deposit clearly outline our role and responsibilities Also, your request for your refund via the Revdex.com (In desired results) terminates our relationshipYour refund should arrive by 6/26/ If you have not received by then, please contact us at ###-###-#### between 8am and 430pm pacific time The best time to reach us is in the afternoons and the later part of the weekThis will ensure shorter wait times
Thank you for bringing this to our attention.We have found the issue with your deposits The customer support side shows that your deposits have been and were issued The problem is that all deposits were issued at one time generating separate checks This triggered a fraud alert in our system since its not allowed to generate more than one check per day on any customer to prevent system fraud This jammed up the accounting process while at the same time presenting the customer support team the information that the checks had been sent.We sincerely apologize This issue has been over-ridden to get this expedited You should have the total of your refund of $in hand by no later than 8/28/ If you have not received them at that time, please call us at ###-###-####
Thank you for bringing this to our attentionWe have expedited your refund of $ You should have it in hand by no later than 2/3/ If you have not received it by this time, please contact us at 866-877- We apologize for the situation
Revdex.com, I am not able to review the document attached to this complaint I can however most likely determine based on our CRM notes, that this is a request for a refund.In this case, the refund request was submitted on 4/27/for $verbally We require a written communication from the customer with verification (customer ID) which this will count for as part of that process.The refund request is now in the hands of accounting As per our policy, we inform customers it can take up to weeks to receive your refund You will most likely receive sooner and can call our customer service department at ###-###-#### The best times to call are in the late afternoons and toward the end of the week This will ensure a lower hold time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After sitting through a minute+ presentation, filling out numerous forms, getting a cashiers' check, and mailing via certified mail, I do not want to start the process over again with a new form This would require another cashiers' check, more certified mail, and more time Then I am at the mercy of this company to hope I didn't make any errors because the whole process is not customer friendlyI feel I have put in way more time than initially promised for two round trip airline tickets The only way I see this resolved is for the company to show good customer relations and send us two round trip airline vouchers WITH NO STRINGS ATTACHED I have invested all the time AND RISK that I am willing to spend with this business practice Thank you for your time and consideration Regards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The problem is that the charge for use of the certificate was $per person for a trip from [redacted] to *** That was well over the cost of a full fair ticket This company has made a contractual agreement with [redacted] for that company to use its travel certificates as promotional incentives to entice customers to come to their promotional gatherings I believe that places responsibility on both companies to make sure each company is advertising and using these travel certificates honestly I suspect that these companies are attached in some way, perhaps as subsidiaries of [redacted] *** Otherwise, they are each using the other as a shield by claiming to be separate entities when they are, in fact, working jointly to conspire to defraud customers of both corporations.Please let me know what information I must send you to begin a legal search into the connections between these three corporations Regards, [redacted]
Thank you for bringing this to our attentionWe have contacted our accounting office and verified this was not sent We have expedited your refund and you should have this in hand by no later than 1/29/ If you have not received your refund by this date, please contact us at [redacted] Thank you again for letting us know about this issue
Thank you for letting us know about this issue.To avoid any confusion since there was a returned check (check number [redacted] and a refund (check number [redacted] that has already been sent out, we will refund all remaining deposits We will be expediting those refunds and you should have them in hand by no later than 1/22/ If you have not received them by then, please let us know by calling [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My husband and I sat through a time share talk for 1/hours because we were promised round trip airline tickets plus a night stay in a hotel Immediately there was a problem with the website and registering Then we never got any emails Revdex.com intervened successfully and the offer forms were mailed and received 2/7/ I personally sent $money order as deposit on 2/8/along with $personal check for the hotel deposit We did not h ear anything until the letter of 2/27/which claimed we did not respect time limits I cannot reach them by phone or internet; the only address is a post office box The remedy I am seeking is this: give us what was promised to us: r/t domestic tickets and night hotel stay Please see if you can resolve this for us - much appreciated! [redacted] and [redacted] - Subject: [redacted] ** 12/15/– [redacted] and I attended a time share talk in Tarrytown NY and were promised airline tickets and a night stay in a hotel That same day we mailed in the voucher # [redacted] along with a $personal check # [redacted] to Fly Away Vacations (a/k/a Infinity Incentive Group) We complied with all the instructions to the letter 1/30/I made a complaint # ID [redacted] with the Revdex.com against Infinity Incentive Group, Inc Infinity ( [redacted] ) responded to the Revdex.com that we had received our offers on 1/7/– we never received them Then 2/7/– Infinity sent email with the offers to which we responded immediately 2/8/ - we sent $money order as deposit for the flights and $personal check for the hotels 2/27/Infinity mailed a letter to my husband, [redacted] , along with $check, saying, “Your Travel Request Form was not received within the time limit Your certificate has been placed on hold Not adhering to all terms and conditions makes your certificate null & void I believe this is consumer fraud We complied with all conditions and expect to get our free flights and hotel stays [redacted] Regards, [redacted]
Almost fell for it but after reading the reviews of this company I won't go near them The Revdex.com should be ashamed of themselves giving them an A- Just because the company responds saying they will fix the problem, doesn't fix the problem Maybe the Revdex.com should fix the program that rates this company, no person would give them an A-
Thank you for bringing this to our attention.Your refund of $is being manually cut today We know it will not be picked up until Monday 3/ As such, you should have this in hand by no later than 3/and should have it sooner Please let us know if you have not received it by 3/by calling [redacted] .We do apologize for the issue and are reviewing the calls We wanted to respond to this as soon as possible
We are in receipt of the above referenced complaint by [redacted] ID# [redacted] We appreciate your assistance in bringing our customer’s concern to our attention.We understand the concerns expressed by Mrs [redacted] and hope we can assist with her issue We can see where skepticism would exist for anything “free” We do not advertise our promotional offers and nowhere in our documentation do we state that our offers are “free” We do not want to misrepresent our products so we do state in the documentation provided to each customer, which no one should rely upon the representations of anyone outside our organization as to the specifics of our offers We also need to point out that we are a third party company, completely separate from the company that gave the promotional offer to Mrs [redacted] We are diligent in providing complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers.Further, as per the terms and conditions of the offer, Mrs [redacted] ’s first request happened to be during Labor Day weekend and next request is for Memorial Day weekend which are clearly holiday weekends We had also extended their offer due to not having turned in travel request documents previously as well.We will consider this a written form of Mrs [redacted] s refund request and have sent it to accounting to be processed As per all documentation, the refund process can take to weeks from receipt of request She should have her $100.00refund in hand by the end of May as per our standard acknowledgement time frame and may receive it sooner She can call us at [redacted] if there are any issues
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No my complaint has not been resolved they haven't even tried to contacting I feel I paid way to much not including my air fare was suppose to be included I will just take it a step hire since they can't resolve this with me Regards, [redacted] On Fri, Aug 29, at 9:AM, Melissakayash wrote: No my complaint has not been resolved they haven't even tried to contacting I feel I paid way to much not including my air fare was suppose to be included I will just take it a step hire since they can't resolve this with me
Thank you for bringing this to our attention.We appreciate how you feel and do understand your aggravation However, we must point out we are not scam artist as you indicated Your cert has terms and conditions that are clearly stated and in which you signed off on The updated dates you provide were during a weekend which is outside the terms as well as during a weekend where we had no inventory to be offered due to events in the area.We are glad to issue your deposit back to you It will be cut manually and mailed out tomorrow 9/8/and should be in hand before and by no later than 9/23/ If you have not received by this date, please call us at [redacted]
Thank you for bringing this to our attentionWe show that this was cut but admin could not verify that it was sent We are expediting this asap and it should be in your hand by no later than Dec 29th (should be sooner, but holiday mail is constantly inconsistent) If you have not received it by this date, please call us at [redacted] We apologize for the issue
Date: March 13, 2015Revdex.comRe: ID# [redacted] Whom It May Concern,We are in receipt of the above referenced complaint by Ms [redacted] We do not advertise our promotional offersWe do not want to mislead or misrepresent our products so we do state in the documentation provided to each customer, that no one should rely upon the representations of anyone outside our organization as to the specifics of our offersWe are a third party company, completely separate from the company that presented to Ms [redacted] The company presented a free CERTIFICATEThe offer itself is not free, but since you attended their seminar they gave you a “free” certificateWe are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offersPer Terms and Conditions we outline the fees and requirementsOur certificates are time sensitiveWe invite customers to call in with any questionsOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the promotionBeing a third party company we only receive a certain amount of allotmentWhen customers choose to go outside the Terms and Conditions it may result in their chosen date not being usedMs [redacted] refund has been sent out (please reference check# [redacted] for $200.00).We apologize for any inconvenience that this matter may have caused Ms [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely, [redacted] Customer Relations Manager
We are in receipt of the above referenced complaint by [redacted] # [redacted] We appreciate your assistance in bringing our customer’s concern to our attention We understand the concerns expressed by [redacted] and hope we can assist with his issue We would like to address a couple of matters in this complaint We do not advertise our promotional offers and nowhere in our documentation do we state that our offers are “free” In no way do we misrepresent our products and we do state in the documentation provided to each customer, no one should rely upon the representations of anyone outside our organization as to the specifics of our offers We also need to point out that we are a third party company, completely separate from the company that gave the promotional offer to *** We are diligent in providing complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers Our promotional offers are time sensitive and it is clearly outlined in the terms and conditions On 4/25/2014, [redacted] was issued their promotional offer and did not Registered their promotion until 5/15/ and we sent out the Travel Request form as per the terms and conditions by email immediately upon completion of registration On 5/23/ [redacted] called our offices to ensure that the time lines were understood and to make sure all steps were understood We did not receive the required Travel forms until 6/12/which is outside of the terms and conditions [redacted] agreed to upon registration We also note that refunds have been sent for the deposits Sincerely, *** [redacted] Customer Relations Manager
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Dear Revdex.com I contacted the business on monday july 27th and again spoke to [redacted] AND SHE TOLD ME THE CHECK WAS SENT July 24th and should receive this weekI really have been told different time now when the check would be sentTHEY DO NOT BACK UP WHAT THEY SAY.I DO NOT HAVE A CHECK AS OF TODAY?????????
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11111689, and if I receive my refund by 2/15/16, the time they stated, and I don't have to contact the company anymore about this, then I will consider this matter resolved I will wait for the business to perform this action and only then will I consider this complaint resolvedAs of today 2/8/16, this matter remains unresolved Regards, Lauren Nyx
We appreciate your position However, we are just a 3rd party This issue with us is non-relatable as the terms and conditions you signed off on when you submitted your deposit clearly outline our role and responsibilities Also, your request for your refund via the Revdex.com (In desired results) terminates our relationshipYour refund should arrive by 6/26/ If you have not received by then, please contact us at ###-###-#### between 8am and 430pm pacific time The best time to reach us is in the afternoons and the later part of the weekThis will ensure shorter wait times
Thank you for bringing this to our attention.We have found the issue with your deposits The customer support side shows that your deposits have been and were issued The problem is that all deposits were issued at one time generating separate checks This triggered a fraud alert in our system since its not allowed to generate more than one check per day on any customer to prevent system fraud This jammed up the accounting process while at the same time presenting the customer support team the information that the checks had been sent.We sincerely apologize This issue has been over-ridden to get this expedited You should have the total of your refund of $in hand by no later than 8/28/ If you have not received them at that time, please call us at ###-###-####
Thank you for bringing this to our attentionWe have expedited your refund of $ You should have it in hand by no later than 2/3/ If you have not received it by this time, please contact us at 866-877- We apologize for the situation
Revdex.com, I am not able to review the document attached to this complaint I can however most likely determine based on our CRM notes, that this is a request for a refund.In this case, the refund request was submitted on 4/27/for $verbally We require a written communication from the customer with verification (customer ID) which this will count for as part of that process.The refund request is now in the hands of accounting As per our policy, we inform customers it can take up to weeks to receive your refund You will most likely receive sooner and can call our customer service department at ###-###-#### The best times to call are in the late afternoons and toward the end of the week This will ensure a lower hold time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After sitting through a minute+ presentation, filling out numerous forms, getting a cashiers' check, and mailing via certified mail, I do not want to start the process over again with a new form This would require another cashiers' check, more certified mail, and more time Then I am at the mercy of this company to hope I didn't make any errors because the whole process is not customer friendlyI feel I have put in way more time than initially promised for two round trip airline tickets The only way I see this resolved is for the company to show good customer relations and send us two round trip airline vouchers WITH NO STRINGS ATTACHED I have invested all the time AND RISK that I am willing to spend with this business practice Thank you for your time and consideration Regards, [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The problem is that the charge for use of the certificate was $per person for a trip from [redacted] to *** That was well over the cost of a full fair ticket This company has made a contractual agreement with [redacted] for that company to use its travel certificates as promotional incentives to entice customers to come to their promotional gatherings I believe that places responsibility on both companies to make sure each company is advertising and using these travel certificates honestly I suspect that these companies are attached in some way, perhaps as subsidiaries of [redacted] *** Otherwise, they are each using the other as a shield by claiming to be separate entities when they are, in fact, working jointly to conspire to defraud customers of both corporations.Please let me know what information I must send you to begin a legal search into the connections between these three corporations Regards, [redacted]
Thank you for bringing this to our attentionWe have contacted our accounting office and verified this was not sent We have expedited your refund and you should have this in hand by no later than 1/29/ If you have not received your refund by this date, please contact us at [redacted] Thank you again for letting us know about this issue
Thank you for letting us know about this issue.To avoid any confusion since there was a returned check (check number [redacted] and a refund (check number [redacted] that has already been sent out, we will refund all remaining deposits We will be expediting those refunds and you should have them in hand by no later than 1/22/ If you have not received them by then, please let us know by calling [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My husband and I sat through a time share talk for 1/hours because we were promised round trip airline tickets plus a night stay in a hotel Immediately there was a problem with the website and registering Then we never got any emails Revdex.com intervened successfully and the offer forms were mailed and received 2/7/ I personally sent $money order as deposit on 2/8/along with $personal check for the hotel deposit We did not h ear anything until the letter of 2/27/which claimed we did not respect time limits I cannot reach them by phone or internet; the only address is a post office box The remedy I am seeking is this: give us what was promised to us: r/t domestic tickets and night hotel stay Please see if you can resolve this for us - much appreciated! [redacted] and [redacted] - Subject: [redacted] ** 12/15/– [redacted] and I attended a time share talk in Tarrytown NY and were promised airline tickets and a night stay in a hotel That same day we mailed in the voucher # [redacted] along with a $personal check # [redacted] to Fly Away Vacations (a/k/a Infinity Incentive Group) We complied with all the instructions to the letter 1/30/I made a complaint # ID [redacted] with the Revdex.com against Infinity Incentive Group, Inc Infinity ( [redacted] ) responded to the Revdex.com that we had received our offers on 1/7/– we never received them Then 2/7/– Infinity sent email with the offers to which we responded immediately 2/8/ - we sent $money order as deposit for the flights and $personal check for the hotels 2/27/Infinity mailed a letter to my husband, [redacted] , along with $check, saying, “Your Travel Request Form was not received within the time limit Your certificate has been placed on hold Not adhering to all terms and conditions makes your certificate null & void I believe this is consumer fraud We complied with all conditions and expect to get our free flights and hotel stays [redacted] Regards, [redacted]
Almost fell for it but after reading the reviews of this company I won't go near them The Revdex.com should be ashamed of themselves giving them an A- Just because the company responds saying they will fix the problem, doesn't fix the problem Maybe the Revdex.com should fix the program that rates this company, no person would give them an A-
Thank you for bringing this to our attention.Your refund of $is being manually cut today We know it will not be picked up until Monday 3/ As such, you should have this in hand by no later than 3/and should have it sooner Please let us know if you have not received it by 3/by calling [redacted] .We do apologize for the issue and are reviewing the calls We wanted to respond to this as soon as possible
We are in receipt of the above referenced complaint by [redacted] ID# [redacted] We appreciate your assistance in bringing our customer’s concern to our attention.We understand the concerns expressed by Mrs [redacted] and hope we can assist with her issue We can see where skepticism would exist for anything “free” We do not advertise our promotional offers and nowhere in our documentation do we state that our offers are “free” We do not want to misrepresent our products so we do state in the documentation provided to each customer, which no one should rely upon the representations of anyone outside our organization as to the specifics of our offers We also need to point out that we are a third party company, completely separate from the company that gave the promotional offer to Mrs [redacted] We are diligent in providing complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers.Further, as per the terms and conditions of the offer, Mrs [redacted] ’s first request happened to be during Labor Day weekend and next request is for Memorial Day weekend which are clearly holiday weekends We had also extended their offer due to not having turned in travel request documents previously as well.We will consider this a written form of Mrs [redacted] s refund request and have sent it to accounting to be processed As per all documentation, the refund process can take to weeks from receipt of request She should have her $100.00refund in hand by the end of May as per our standard acknowledgement time frame and may receive it sooner She can call us at [redacted] if there are any issues
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No my complaint has not been resolved they haven't even tried to contacting I feel I paid way to much not including my air fare was suppose to be included I will just take it a step hire since they can't resolve this with me Regards, [redacted] On Fri, Aug 29, at 9:AM, Melissakayash wrote: No my complaint has not been resolved they haven't even tried to contacting I feel I paid way to much not including my air fare was suppose to be included I will just take it a step hire since they can't resolve this with me
Thank you for bringing this to our attention.We appreciate how you feel and do understand your aggravation However, we must point out we are not scam artist as you indicated Your cert has terms and conditions that are clearly stated and in which you signed off on The updated dates you provide were during a weekend which is outside the terms as well as during a weekend where we had no inventory to be offered due to events in the area.We are glad to issue your deposit back to you It will be cut manually and mailed out tomorrow 9/8/and should be in hand before and by no later than 9/23/ If you have not received by this date, please call us at [redacted]
Thank you for bringing this to our attentionWe show that this was cut but admin could not verify that it was sent We are expediting this asap and it should be in your hand by no later than Dec 29th (should be sooner, but holiday mail is constantly inconsistent) If you have not received it by this date, please call us at [redacted] We apologize for the issue
Date: March 13, 2015Revdex.comRe: ID# [redacted] Whom It May Concern,We are in receipt of the above referenced complaint by Ms [redacted] We do not advertise our promotional offersWe do not want to mislead or misrepresent our products so we do state in the documentation provided to each customer, that no one should rely upon the representations of anyone outside our organization as to the specifics of our offersWe are a third party company, completely separate from the company that presented to Ms [redacted] The company presented a free CERTIFICATEThe offer itself is not free, but since you attended their seminar they gave you a “free” certificateWe are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offersPer Terms and Conditions we outline the fees and requirementsOur certificates are time sensitiveWe invite customers to call in with any questionsOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the promotionBeing a third party company we only receive a certain amount of allotmentWhen customers choose to go outside the Terms and Conditions it may result in their chosen date not being usedMs [redacted] refund has been sent out (please reference check# [redacted] for $200.00).We apologize for any inconvenience that this matter may have caused Ms [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely, [redacted] Customer Relations Manager