Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have already received a check for the return of my deposit I did not realize that I could have requested the return of my deposit directly from the company I will review my paperwork Thank you Revdex.com for helping mediate and remedy this situation I very pleased with the outcome.Sincerely, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved However if this check is never processed or sent as promised, what steps can I take? Regards, [redacted] ***
Thank you for bringing this to our attention.We can see the previous check sent was not cashed Please verify the following address is correct: [redacted] ***If this is not correct, please call our offices at [redacted] so your address can be updated before noon eastern If we have not updated, the hand cut check will go out tomorrow afternoon You can expect it to be in hand by no later than 3/2/and should be sooner If you have not received it by this date, please call us at the number above
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11156590, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Deborah Ko [redacted]
DO NOT GET INVOLVED WITH IIG Their brochure is worded so that you believe if you pay the taxes on you day night trip the cost of the room is covered We followed the guidelines in the brochure to the letter, not making any changes When IIG sent an email about the trip there were room charges that appeared to be full rates and they stated that this was a discounted travel offer They stated, "If your travel request is outside of the terms and conditions of your promotional offer then a surcharge has been applied to the governmental taxes/fees and service fees charged by our travel agency." They use this statement freely After dealing with them on four occasions I as for the $deposit to be refunded I was told I would receive an email giving the instructions needed to get the refund Have to mail a letter and was told that it would take weeks to process
We are in receipt of the above referenced complaint by [redacted] # [redacted] We appreciate your assistance in bringing our customer’s concern to our attention In looking into [redacted] ’s complaint, we were instantly concerned about how this was handled and pulled the recording of the call We found that the call could have been handled more delicately and have coached the representative on this However, it is also very clear that [redacted] did handle this promotion outside of the terms and conditions Since our processes are automated, her packaged was voided when she did send in the incorrect deposit amount and she was also refunded this amount which we did not keep for her flight package (check number for $sent on 7/3/2014) I also note in her request for resolution that she wants the $refunded which we will gladly accommodate, however I am not aware of any promotional offer that we provide $per person for airfare We also need to point out that we are a third party company, completely separate from the company that gave the promotional offer to *** We are diligent in providing complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers The only resolution that we can provide [redacted] , is if she wants to pursue her airfare promotion, we will be glad to resend her a Travel Request form in which she will need to complete and resend a correct deposit All while following the terms and conditions of the promotion She can call us at ###-###-####, I have marked her account to allow for this Sincerely, *** [redacted] Customer Relations Manager
Thank you for bringing this to our attention.We followed up with our accounting office and your refund request was received on 6/1/ Both refunds are processing and usually takes 6-weeks as per the terms and conditions We have requested your refunds be expedited per your request You should have your refunds by no later than 7/17/ If you have not received them by then, please call us at ###-###-#### The best time to call is in the afternoon or at the later part of the week when call traffic is lower so your wait time will be lower.Thank you
Date: October 21, 2014Revdex.com of Arizona Re: ID# [redacted] To Whom It May Concern,We are in receipt of the above referenced complaint by [redacted] We appreciate your assistance in bringing our customer’s concern to our attentionWe are please to inform you this matter has been resolved [redacted] refund of $was sent on 10/21/Please reference check # ***.We apologize for any inconvenience that this matter may have caused [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at ( [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely, [redacted] Customer Relations Manager
Thank you for bringing this to our attention.Our accounting office received the follow up request from customer service on 8/9/ We were not able to find your letter of request as per the email that was sent to you on 6/3/and per our terms and conditions Regardless, due to your request here through the Revdex.com we will manually cut your refund check.It should be in hand before and no later than 9/5/ If it has not arrived by this date, please let us know immediately by calling [redacted]
Thank you for bringing this to our attention.We will be cutting your deposit check manually today and should be in the mail by no later than tomorrow Please verify the address we have for you is correct: [redacted] ***If this address is not correct, please contact us at 866-877-by the end of the day today 7/18/2016.Provided the address is correct, you should have this check in hand before and no later than 7/29/
Infinity travel definitely is a questionable companyThey said they would contact me within to days before my requested datesI had to call them after the day deadline and then they informed they hadn't started for the dates I had and then they respond with an email informing me the dates werent availableUpon calling there was a long wait to discourage the callers( I called during nonpeak times as they suggested and still had a minute wait.)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for bringing this to our attention Based on your complaint listed here we can and will gladly consider this written request for your deposit and will expedite immediately.As per the complaint, I can see that your request dates are in peak season and our communication with you concerning the first date was obviously not what you wanted to hear We apologize for that We do have to abide by the cruise lines allocations as well as work with many thousands of requests and sometimes, we cannot accommodate even if a customer wanted to pay full rate This is why peak season is not available in the promotion, but we would offer, if available, discounted rates for these time frames Still, peak season booking is difficult which is why we offered additional time.As for the years, I can't speak for that We only have known of your existence since 3/15/ We are a 3rd party fulfillment center that works with these promotional travel certificates On that note, we must also point out, that there is nothing "Free" that we offer, work with, promote, advertise, or even touch on If you have any documentation or material that mentions or alludes to free, please fax that to us as soon as possible We do not condone misrepresentation of these products My direct fax number is [redacted] You can also reach our Customer service department at [redacted] Monday through Friday from 8am Arizona Mountain Time until 430pm Arizona Mountain Time The best time to reach us is during the afternoons and at the end of the week as most calll come in the mornings and at the first of the week This will keep you from having longer hold times
You are correct in that we have signed documents concerning the terms and conditions In this is the acknowledgement of availability as well as notes to being outside of the terms and conditions Regardless, again, as per the terms and conditions you have agreed to in writing (where there is no reference to "free" or "complementary" or any such reference while addressing the costs), since your request for refund has been received and processing, we are no longer responsible for providing travel for youAnywhere there is a reference to providing you with travel at no cost or any sort of indication is what we would appreciate you providing We know our documentation does not, its the marketing company we are concerned with in this caseAs in the previous response, your refund should be in hand by no later than 2/16/ If you have not received it by this date, please contact us at [redacted]
Thank you for bringing this to our attention.Our accounting office is manually cutting your check for $ You should have this check before and no later than I will verify it is mailed out for pick up by no later than tomorrow
You are correct in that we have signed documents concerning the terms and conditions In this is the acknowledgement of availability as well as notes to being outside of the terms and conditions Regardless, again, as per the terms and conditions you have agreed to in writing (where there is no reference to "free" or "complementary" or any such reference while addressing the costs), since your request for refund has been received and processing, we are no longer responsible for providing travel for you.Anywhere there is a reference to providing you with travel at no cost or any sort of indication is what we would appreciate you providing We know our documentation does not, its the marketing company we are concerned with in this case.As in the previous response, your refund should be in hand by no later than 2/16/ If you have not received it by this date, please contact us at [redacted]
We are in receipt of the above referenced complaint by Ms [redacted] ***We appreciate your assistance in bringing our customer’s concern to our attentionWe are please to inform you this matter has been resolvedMs***’s refund of $was sent on 9/04/Please reference check # ***.We apologize for any inconvenience that this matter may have caused Ms***If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at ###-###-####We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely, [redacted] Customer Relations Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have already received a check for the return of my deposit I did not realize that I could have requested the return of my deposit directly from the company I will review my paperwork Thank you Revdex.com for helping mediate and remedy this situation I very pleased with the outcome.Sincerely, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved However if this check is never processed or sent as promised, what steps can I take? Regards, [redacted] ***
We need a few more days as we are working with the company the client went on a presentation with to try to help resolve
Thank you for bringing this to our attention.We can see the previous check sent was not cashed Please verify the following address is correct: [redacted] ***If this is not correct, please call our offices at [redacted] so your address can be updated before noon eastern If we have not updated, the hand cut check will go out tomorrow afternoon You can expect it to be in hand by no later than 3/2/and should be sooner If you have not received it by this date, please call us at the number above
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11156590, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Deborah Ko [redacted]
DO NOT GET INVOLVED WITH IIG Their brochure is worded so that you believe if you pay the taxes on you day night trip the cost of the room is covered We followed the guidelines in the brochure to the letter, not making any changes When IIG sent an email about the trip there were room charges that appeared to be full rates and they stated that this was a discounted travel offer They stated, "If your travel request is outside of the terms and conditions of your promotional offer then a surcharge has been applied to the governmental taxes/fees and service fees charged by our travel agency." They use this statement freely After dealing with them on four occasions I as for the $deposit to be refunded I was told I would receive an email giving the instructions needed to get the refund Have to mail a letter and was told that it would take weeks to process
We are in receipt of the above referenced complaint by [redacted] # [redacted] We appreciate your assistance in bringing our customer’s concern to our attention In looking into [redacted] ’s complaint, we were instantly concerned about how this was handled and pulled the recording of the call We found that the call could have been handled more delicately and have coached the representative on this However, it is also very clear that [redacted] did handle this promotion outside of the terms and conditions Since our processes are automated, her packaged was voided when she did send in the incorrect deposit amount and she was also refunded this amount which we did not keep for her flight package (check number for $sent on 7/3/2014) I also note in her request for resolution that she wants the $refunded which we will gladly accommodate, however I am not aware of any promotional offer that we provide $per person for airfare We also need to point out that we are a third party company, completely separate from the company that gave the promotional offer to *** We are diligent in providing complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers The only resolution that we can provide [redacted] , is if she wants to pursue her airfare promotion, we will be glad to resend her a Travel Request form in which she will need to complete and resend a correct deposit All while following the terms and conditions of the promotion She can call us at ###-###-####, I have marked her account to allow for this Sincerely, *** [redacted] Customer Relations Manager
Thank you for bringing this to our attention.We followed up with our accounting office and your refund request was received on 6/1/ Both refunds are processing and usually takes 6-weeks as per the terms and conditions We have requested your refunds be expedited per your request You should have your refunds by no later than 7/17/ If you have not received them by then, please call us at ###-###-#### The best time to call is in the afternoon or at the later part of the week when call traffic is lower so your wait time will be lower.Thank you
Date: October 21, 2014Revdex.com of Arizona Re: ID# [redacted] To Whom It May Concern,We are in receipt of the above referenced complaint by [redacted] We appreciate your assistance in bringing our customer’s concern to our attentionWe are please to inform you this matter has been resolved [redacted] refund of $was sent on 10/21/Please reference check # ***.We apologize for any inconvenience that this matter may have caused [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at ( [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely, [redacted] Customer Relations Manager
Thank you for bringing this to our attention.Our accounting office received the follow up request from customer service on 8/9/ We were not able to find your letter of request as per the email that was sent to you on 6/3/and per our terms and conditions Regardless, due to your request here through the Revdex.com we will manually cut your refund check.It should be in hand before and no later than 9/5/ If it has not arrived by this date, please let us know immediately by calling [redacted]
Thank you for bringing this to our attention.We will be cutting your deposit check manually today and should be in the mail by no later than tomorrow Please verify the address we have for you is correct: [redacted] ***If this address is not correct, please contact us at 866-877-by the end of the day today 7/18/2016.Provided the address is correct, you should have this check in hand before and no later than 7/29/
Infinity travel definitely is a questionable companyThey said they would contact me within to days before my requested datesI had to call them after the day deadline and then they informed they hadn't started for the dates I had and then they respond with an email informing me the dates werent availableUpon calling there was a long wait to discourage the callers( I called during nonpeak times as they suggested and still had a minute wait.)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for bringing this to our attention Based on your complaint listed here we can and will gladly consider this written request for your deposit and will expedite immediately.As per the complaint, I can see that your request dates are in peak season and our communication with you concerning the first date was obviously not what you wanted to hear We apologize for that We do have to abide by the cruise lines allocations as well as work with many thousands of requests and sometimes, we cannot accommodate even if a customer wanted to pay full rate This is why peak season is not available in the promotion, but we would offer, if available, discounted rates for these time frames Still, peak season booking is difficult which is why we offered additional time.As for the years, I can't speak for that We only have known of your existence since 3/15/ We are a 3rd party fulfillment center that works with these promotional travel certificates On that note, we must also point out, that there is nothing "Free" that we offer, work with, promote, advertise, or even touch on If you have any documentation or material that mentions or alludes to free, please fax that to us as soon as possible We do not condone misrepresentation of these products My direct fax number is [redacted] You can also reach our Customer service department at [redacted] Monday through Friday from 8am Arizona Mountain Time until 430pm Arizona Mountain Time The best time to reach us is during the afternoons and at the end of the week as most calll come in the mornings and at the first of the week This will keep you from having longer hold times
You are correct in that we have signed documents concerning the terms and conditions In this is the acknowledgement of availability as well as notes to being outside of the terms and conditions Regardless, again, as per the terms and conditions you have agreed to in writing (where there is no reference to "free" or "complementary" or any such reference while addressing the costs), since your request for refund has been received and processing, we are no longer responsible for providing travel for youAnywhere there is a reference to providing you with travel at no cost or any sort of indication is what we would appreciate you providing We know our documentation does not, its the marketing company we are concerned with in this caseAs in the previous response, your refund should be in hand by no later than 2/16/ If you have not received it by this date, please contact us at [redacted]
Thank you for bringing this to our attention.Our accounting office is manually cutting your check for $ You should have this check before and no later than I will verify it is mailed out for pick up by no later than tomorrow
You are correct in that we have signed documents concerning the terms and conditions In this is the acknowledgement of availability as well as notes to being outside of the terms and conditions Regardless, again, as per the terms and conditions you have agreed to in writing (where there is no reference to "free" or "complementary" or any such reference while addressing the costs), since your request for refund has been received and processing, we are no longer responsible for providing travel for you.Anywhere there is a reference to providing you with travel at no cost or any sort of indication is what we would appreciate you providing We know our documentation does not, its the marketing company we are concerned with in this case.As in the previous response, your refund should be in hand by no later than 2/16/ If you have not received it by this date, please contact us at [redacted]
[redacted] ***Daytime Phone: [redacted] Refunded $150.00 on 9/14 ($100) 9/16 ($50)2016
We are in receipt of the above referenced complaint by Ms [redacted] ***We appreciate your assistance in bringing our customer’s concern to our attentionWe are please to inform you this matter has been resolvedMs***’s refund of $was sent on 9/04/Please reference check # ***.We apologize for any inconvenience that this matter may have caused Ms***If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at ###-###-####We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely, [redacted] Customer Relations Manager