Beware of IIG PromotionsThis company will tell you that you will receive free nights hotel stay, round trip airfare for two, and a 3-day cruise for two if you listen to their travel service presentationAfter the presentation you are given a short amount of time to submit all of your requested optionsThen you find out you have to send them $in a cashiers check to get startedThen If you book any travel within one week in front of or behind a holiday, (a week period out of the in the month) they will charge you a feeMine was $because it was a week after Memorial DayYes, I paid itWhen I arrived at the hotel I was charged double because they(some company IIG contracted out to, oh yes, and gave my credit card number to) booked me for two rooms and two nights eachI spent hours on the phone with my credit card company to get this resolvedYes, the first night at the hotel was spent with the credit card companyIIG had given my credit card to a company without my authorization, who gave it to expediaExpedia then did the booking, which they could not help me because they were not the original people who booked this.....Don't do business with this companyYou will pay in the end, and I mean a lot more than your time listening to the demo of the companyRun!
Thank you for bringing this to our attention.We have manually cut your check today and will go out in the mail tomorrow 3/17/ You should have your refund in hand by no later than 3/28/2016, but should have sooner We apologize for this issue
We are in receipt of the above referenced complaint by Mr [redacted] We appreciate your assistance in bringing our customer’s concern to our attentionJust to note, the packaged offer was not “free”We do not advertise our promotional offersWe do not want to mislead or misrepresent our products so we do state in the documentation provided to each customer, that no one should rely upon the representations of anyone outside our organization as to the specifics of our offersWe are a third party company, completely separate from the company that presented to Mr [redacted] We are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offersPer Terms and Conditions we outline the fees and requirementsOur certificates are time sensitiveWe invite customers to call in with any questionsOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the promotion.We are pleased to inform you this matter is resolvedMr [redacted] ’s check of a total of $was returned on 9/04/and another $check he sent in was returned on 9/24/A total of $was returned to him.We apologize for any inconvenience that this matter may have caused Mr [redacted] If we may be of further assistance to him regarding this matter, he may contact us by calling the Customer Service Department at ###-###-####We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Regards, [redacted] Customer Relations Manager
From reading the rest of the complaints on this site, this is the same message sent to other customer's who did not receive their deposit back I was suppose to receive my deposit check last week I still have NOT received it I am tired of playing these games with this company I am strongly urging this company to have check overnighted to me with tracking details and check number information
The emailed material sent to me had different information I quoted to them from the material sitting in front of me, that "a $deposit in the form of a check, money order or cashier's check was to be sent." I still have the printed material and offered to scan it to them to show that a personal check should have been accepted The time limits and the way you submit your requests are very unreasonable I tried to submit on line to save time - but they don't take credit cards so how can they offer that option?? As I said, they make it almost impossible to claim the reward The presentation promised round trip tickets to many offered cities - I wanted to go to Seattle Since the first date was not accepted, there was no way to go to Seattle since you couldn't choose the same city for your other dates! Why?? Totally ridiculous
Date: September 11, Revdex.com Attention: [redacted] Re: ID# [redacted] Dear ***, We are in receipt of the above referenced complaint by [redacted] We appreciate your assistance in bringing our customer’s concern to our attention As we have stated in the previous response [redacted] booked her travel and paid for itAll she needed to do was go on her tripBy signing the Travel Request Form and the initial Travel Certificate she showed us that she agreed with our Terms and ConditionsIn our Terms and Conditions it states that once you book travel and pay for it, a refund cannot be issued We apologize for any inconvenience that this matter may have caused ** [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time Sincerely, [redacted] Customer Relations Manager
Thank you for bringing this to our attentionWe are manually cutting your refund check and mailing it to: [redacted] You should have this in hand by no later than 4/18/and should arrive before this date If you have not received your refund by this date, please call us at [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not been contacted yet by phone or email.Regards, [redacted]
Thank you for bringing this to our attentionOur accounting office received the follow up request from customer service on 8/9/ We were not able to find your letter of request as per the email that was sent to you on 6/3/and per our terms and conditions Regardless, due to your request here through the Revdex.com we will manually cut your refund check.It should be in hand before and no later than 9/5/ If it has not arrived by this date, please let us know immediately by calling [redacted]
Thank you for bringing this to our attentionYour refund check has been manually cut and will be mailed to: [redacted] ***It will be sent out tomorrow 3/9/in the afternoon If the address is incorrect, please let us know by no later than noon Az Mountain time You should have this refund in hand by no later than 3/25/and should have it much sooner If the address needs correcting or you have not received your check by the date mentioned, please call us at [redacted]
Thank you for bringing this to our attention We noted about your travel that your first request was for Napa CA during Christmas which is outside of the terms, we tried contacting you for your April Trip and did not get response to multiple emails sent and were put on hold As for your last request of Memorial Day in Boise, again due to Major holiday, it was outside of the terms.We are manually cutting your check for your deposit You should have it in hand by no later than 4/6/and should have it before then If you have not received it by this date, please call us at [redacted]
Thank you for bringing this to our attention.We apologize for the obvious confusion We do not offer anything for free We are a 3rd party fulfillment company that is fulfilling a promotional offer you sent in It is a promotional offer with costs associated listed in the terms you have signed on Alternatively, we sent you an email with a quote for your travel to Washington DC and you did not respond This includes phone calls We have attempted to communication with you ourselves, but to no avail.I am having my staff send you a new travel request form and contact you to verify you have received it We are also going to extend your usage of this promotion for an additional year We would like to travel you, but it is not free and the terms must be followed If you have any questions, please call our offices at ###-###-#### The best time to call is afternoon or at the end of the week when there are fewer customers calling in
[redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Date: September 11, Revdex.com Attention: [redacted] Re: ID# [redacted] Dear [redacted] ***, We are in receipt of the above referenced complaint by [redacted] We appreciate your assistance in bringing our customer’s concern to our attention [redacted] requested her refund of $on 03/28/Her refund check of $(check***) was sent out on 03/31/ Once a refund of a clients deposit has been requested clients cannot be traveledThe deposit is to hold a spot for the client to travelOur offers are one time offers and once they request the deposit back, their reserved spot cannot be reissued We apologize for any inconvenience that this matter may have caused [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time Sincerely, [redacted] Customer Relations Manager
Beware of IIG PromotionsThis company will tell you that you will receive free nights hotel stay, round trip airfare for two, and a 3-day cruise for two if you listen to their travel service presentationAfter the presentation you are given a short amount of time to submit all of your requested optionsThen you find out you have to send them $in a cashiers check to get startedThen If you book any travel within one week in front of or behind a holiday, (a week period out of the in the month) they will charge you a feeMine was $because it was a week after Memorial DayYes, I paid itWhen I arrived at the hotel I was charged double because they(some company IIG contracted out to, oh yes, and gave my credit card number to) booked me for two rooms and two nights eachI spent hours on the phone with my credit card company to get this resolvedYes, the first night at the hotel was spent with the credit card companyIIG had given my credit card to a company without my authorization, who gave it to expediaExpedia then did the booking, which they could not help me because they were not the original people who booked this.....Don't do business with this companyYou will pay in the end, and I mean a lot more than your time listening to the demo of the companyRun!
Thank you for bringing this to our attention.We have manually cut your check today and will go out in the mail tomorrow 3/17/ You should have your refund in hand by no later than 3/28/2016, but should have sooner We apologize for this issue
We are in receipt of the above referenced complaint by Mr [redacted] We appreciate your assistance in bringing our customer’s concern to our attentionJust to note, the packaged offer was not “free”We do not advertise our promotional offersWe do not want to mislead or misrepresent our products so we do state in the documentation provided to each customer, that no one should rely upon the representations of anyone outside our organization as to the specifics of our offersWe are a third party company, completely separate from the company that presented to Mr [redacted] We are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offersPer Terms and Conditions we outline the fees and requirementsOur certificates are time sensitiveWe invite customers to call in with any questionsOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the promotion.We are pleased to inform you this matter is resolvedMr [redacted] ’s check of a total of $was returned on 9/04/and another $check he sent in was returned on 9/24/A total of $was returned to him.We apologize for any inconvenience that this matter may have caused Mr [redacted] If we may be of further assistance to him regarding this matter, he may contact us by calling the Customer Service Department at ###-###-####We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Regards, [redacted] Customer Relations Manager
From reading the rest of the complaints on this site, this is the same message sent to other customer's who did not receive their deposit back I was suppose to receive my deposit check last week I still have NOT received it I am tired of playing these games with this company I am strongly urging this company to have check overnighted to me with tracking details and check number information
The emailed material sent to me had different information I quoted to them from the material sitting in front of me, that "a $deposit in the form of a check, money order or cashier's check was to be sent." I still have the printed material and offered to scan it to them to show that a personal check should have been accepted The time limits and the way you submit your requests are very unreasonable I tried to submit on line to save time - but they don't take credit cards so how can they offer that option?? As I said, they make it almost impossible to claim the reward The presentation promised round trip tickets to many offered cities - I wanted to go to Seattle Since the first date was not accepted, there was no way to go to Seattle since you couldn't choose the same city for your other dates! Why?? Totally ridiculous
Date: September 11, Revdex.com Attention: [redacted] Re: ID# [redacted] Dear ***, We are in receipt of the above referenced complaint by [redacted] We appreciate your assistance in bringing our customer’s concern to our attention As we have stated in the previous response [redacted] booked her travel and paid for itAll she needed to do was go on her tripBy signing the Travel Request Form and the initial Travel Certificate she showed us that she agreed with our Terms and ConditionsIn our Terms and Conditions it states that once you book travel and pay for it, a refund cannot be issued We apologize for any inconvenience that this matter may have caused ** [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time Sincerely, [redacted] Customer Relations Manager
Thank you for bringing this to our attentionWe are manually cutting your refund check and mailing it to: [redacted] You should have this in hand by no later than 4/18/and should arrive before this date If you have not received your refund by this date, please call us at [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not been contacted yet by phone or email.Regards, [redacted]
Thank you for bringing this to our attentionOur accounting office received the follow up request from customer service on 8/9/ We were not able to find your letter of request as per the email that was sent to you on 6/3/and per our terms and conditions Regardless, due to your request here through the Revdex.com we will manually cut your refund check.It should be in hand before and no later than 9/5/ If it has not arrived by this date, please let us know immediately by calling [redacted]
Thank you for bringing this to our attentionYour refund check has been manually cut and will be mailed to: [redacted] ***It will be sent out tomorrow 3/9/in the afternoon If the address is incorrect, please let us know by no later than noon Az Mountain time You should have this refund in hand by no later than 3/25/and should have it much sooner If the address needs correcting or you have not received your check by the date mentioned, please call us at [redacted]
Thank you for bringing this to our attention We noted about your travel that your first request was for Napa CA during Christmas which is outside of the terms, we tried contacting you for your April Trip and did not get response to multiple emails sent and were put on hold As for your last request of Memorial Day in Boise, again due to Major holiday, it was outside of the terms.We are manually cutting your check for your deposit You should have it in hand by no later than 4/6/and should have it before then If you have not received it by this date, please call us at [redacted]
Thank you for bringing this to our attention.We apologize for the obvious confusion We do not offer anything for free We are a 3rd party fulfillment company that is fulfilling a promotional offer you sent in It is a promotional offer with costs associated listed in the terms you have signed on Alternatively, we sent you an email with a quote for your travel to Washington DC and you did not respond This includes phone calls We have attempted to communication with you ourselves, but to no avail.I am having my staff send you a new travel request form and contact you to verify you have received it We are also going to extend your usage of this promotion for an additional year We would like to travel you, but it is not free and the terms must be followed If you have any questions, please call our offices at ###-###-#### The best time to call is afternoon or at the end of the week when there are fewer customers calling in
[redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Date: September 11, Revdex.com Attention: [redacted] Re: ID# [redacted] Dear [redacted] ***, We are in receipt of the above referenced complaint by [redacted] We appreciate your assistance in bringing our customer’s concern to our attention [redacted] requested her refund of $on 03/28/Her refund check of $(check***) was sent out on 03/31/ Once a refund of a clients deposit has been requested clients cannot be traveledThe deposit is to hold a spot for the client to travelOur offers are one time offers and once they request the deposit back, their reserved spot cannot be reissued We apologize for any inconvenience that this matter may have caused [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time Sincerely, [redacted] Customer Relations Manager
[redacted] ***Daytime Phone: [redacted] Refunded $on 9/($100) 9/($50)