The company knows I never received 9/check, nor the previous one you claimed to have sent on 9/I requested a certified mail.The address is correctGiven the unusual situation, your company need to investigate internally what is going on[redacted] has promised to resend the with her personal attention of mailing and address, but the case is not closed until I see the check
Dear Ms [redacted] : We are in receipt of the response filed by Mrs***The ***’s were given different types of offersShe is correct when she states that she did receive this instruction for one of the offers – “A $refundable deposit in U.Sdollars, in the form of a check, money order or cashier's check will be required when selecting your preferred dates of travel.” This is in the Terms and Conditions for the Seize the Moment promotional offer, which is for days, night hotel accommodations onlyThe airfare product’s Terms and Conditions were provided in our previous response, which clearly states that a money order or cashier’s check is the only valid payment methodOur promotional offers, like any promotional offer, does come with restrictions and Terms and Conditions which must be followed in order to take advantage of themWe provide each and every customer with complete instructions with the Terms and ConditionsWe returned the deposit for the air product back to the ***’s because they did not follow the Terms and Conditions and instructions providedIn addition, the ***'s submitted dates for the hotel and air offers that overlapped; in essence, they were attempting to use the two offers in conjunction with one another, and per the Terms and Conditions of each offer "This offer is not valid in combination with any other discount or promotional offer, nor is it valid for use with group travel."Thank you again for the opportunity to address Mrs***’s response Sincerely, [redacted] Customer Relations Manager
Thank you for bringing this to our attentionWe apologize for the issue with the refund You should have this in hand by no later than 2/16/ If you have not received it by this date (should be sooner), please call us at [redacted] Also, in reading you complaint, we note that you were under the impression that your airline tickets would be free We are a third party provider of travel fulfillment If you have any documentation from the company that provided the travel certs to you that indicate our products as free, we would greatly appreciate your sending a copy via fax to [redacted] We work very hard to make sure that our products are presented correctly as we travel thousands of couples every year and have done so for the last 12+ years We know we cant make everyone happy, but we do not tolerate misrepresentation Your assistance with this would be appreciated
We are inreceipt of the above referenced complaint by [redacted] .In reviewing [redacted] complaint and position, I looked into several items to be sure I understood all points Starting with the email, I contacted our IT team to verify if the email was sent or not and IT was able to verify that the email as was sent to [redacted] on 3/24/at 1:54PM and was opened We also show the email sent on 3/was received and responded to by phone call as requested for travel verification The floor supervisor [redacted] also called on 3/31/at 9:09am to let her know that we would gladly begin working on the June travel date, we just need a verification of availability and we would getto work on it [redacted] called back on 4/2/at 11:24am to confirm this date and availability.I also looked at the cost of airfare for [redacted] to [redacted] and found that we did offer a solid discount that was equivalent to the taxes and fees charged by [redacted] (a $discount on the airfare below [redacted] ) Our beliefis that [redacted] is looking at the cost of the flight on the booking page and not the TOTAL cost of the flight with all of the fees at confirmation This occurs quite common where our pricing looks higher than the flight until when booking the flight, the rest of the fees and taxes are added at the point of charging.As for the charge of a cover up of being attached, [redacted] is more than welcome to investigate We try to accomplish a good amount of due diligence, especially if the company is not well established Sometimes we find out the hard way that the marketing efforts are not as clean as we would have been led to believe Regardless, even then, our products are sold by agencies as well where we do not know who the promoter is Even then, to investigate each purchaser of our promotional items more than we already are would be similar to you going to the grocery store to buy eggs, only to be refused to purchase your eggs until you prove that you are not going to allow your kids or grandkids to throw them at any cars, houses, or people The intention is not to carousel this conversation, but to point out, that we have followed through on all points as we could The only point we could not follow through on is the point that we offer promotional travel products and that was not marketed to you in a way that was clear my the marketing company that you responded to However, we do have where this was provided to you in writing and you signed off that you agreed to this service under those terms.If you have any questions or would like a refund of your deposit, you are welcome to call our offices at [redacted] The best time to call is in the afternoons and toward the end of the week This will ensure you have a lower wait time to connect with a customer service representative
Thank you for bringing this to our attention We are manually cutting your check and have put stop check on the other You should have in hand by no later than 2/26/ If you have not received it by then, please contact us at [redacted] To confirm, we are mailing this to: [redacted] If this address is not correct, please contact us by noon on Tuesday 2/16/and update to ensure that the check is being sent to the correct address
Date: August 1, State of Arizona BetterBusiness BureauAttention: [redacted] *** Re: Customer ComplaintID# [redacted] Dear [redacted] ***,We are in receipt of the above referenced complaint by [redacted] *** [redacted] We appreciate your assistancein bringing our customer’s concern to our attention We provided *** [redacted] with the full and complete Terms and Conditions of the promotionaloffer that she receivedWe do this so our clients can make well informed, educateddecisions about the exciting promotional offers they would like to partake in.Our offers, like any other promotional offers, come with restrictions and mustbe adhered to in order to take advantage of the offerWe precisely state onour documentation that if the time restrictions are not met, then the offerbecomes null and voidThese restrictions allow us to accommodate the highvolume of customers that we take on each monthWe satisfy hundreds of travelrequest and offers each month, and we do realize that offers cannot work foreverybodyAlso stated in the documentation provided to each customer that noone should rely upon the representations of anyone outside our organization asto the specifics of our offersWe are a third party company, completelyseparate from the company that gave the presentation to [redacted] Weare Infinity Incentive Group, not Icing PromotionsWe will be more than happyto refund [redacted] Please reference check# [redacted] for $sent on July22, We apologize for any inconvenience that this matter may have caused [redacted] If we may be offurther assistance to her regarding this matter, she may contact us by callingthe Customer Service Department at [redacted] We are available Mondaythrough Friday 8:a.mto 4:p.mMountain Standard TimeSincerely, [redacted] Customer Relations Manager
Thank you for contacting us. We noticed that the first response mentioned having in hand by 1/5/2016 but should have been 2/5/2016 since the dispute was submitted on 1/18/2016. We are assuming you have not received the refund. We need to verify the address we have on file is:If this is not the correct address, please call us at [redacted] and update your address. We will issue a new check and send it out tomorrow provided there is no call to us to change the address.We apologize for these issues.
W are in receipt of the complaint filed by [redacted] *** ID#: [redacted] We appreciate your assistance in bringing Mrs***s concern to our attention.We can understand Mrs***’s concern and have reviewed the account We note that she has sent in the $ processing fee and it was received on 1/30/ We also show that her travel request forms for her package was sent by email on 2/13/at 9:54am Of which we have not received any travel request forms back that were sent to herAlso, we do not have any note or accounting for Mrs [redacted] calling our offices We believe she may have contacted another vendor or someone from the company she received the promotion from We are a 3rd party vendor and list our contact information on the certificate directly for any communication needed.We will quickly refund Mrs [redacted] her $and sincerely apologize for any inconvenience that this matter may have caused If we may be of further assistance to her regarding this matter, she may contact us by calling the customer service department at ###-###-#### We are available Monday through Friday 8am to 4pm Pacific Standard Time.Sincerely,*** [redacted] CustomerRelations Manager
Thank you for bringing this to our attentionWe apologize for the disruption We are manually processing your check again today Please validate the address we have is correct: [redacted] If this is incorrect, please contact our offices at [redacted] and provide any correction needed by tomorrow morning 2/11/ This should be in hand if the address is correct by no later than 2/26/and should be sooner IF you have not received it by this date, please contact us at [redacted]
They say that they need documentation from us that was given to us from [redacted] We sent in the certificate to them to receive the free airline tickets However the response letter we received back from IIG clearly states that we are entitled to two round-trip airfaresWe had to select dates of travel; the first two dates they said were not availableThis was on notification of a few weeks before each selected dateSpecifically, the description of the program states "This offer includes round-trip coach airfare for two adults to and from selected major city airports within the continental United StatesRecipient must be years of age or older with a valid drivers license and major credit cardRegistration form requirements: Log on to www.rewardregistrationcenter.com to build your IIG promotions online profile within days of the issue date of offerOnce your offer is registered, you will be provided a link to your travel request form to begin the booking processI certainly don't think that sounds like something that we were just booking for regular travelIt sure sounds like there was certainly some offer there wouldn't you thinkI have the copies of all the correspondence sent to us from IIGIf that is what the want, then I can send them copies, but I am sure they must have records of everythingI believe they know what they are doingI will be reporting them to [redacted] Discovery Vacations, telling them that IIG is not honoring their certificates that [redacted] is handing out at their presentationsWhat I want is our two airfares that we were promised when we purchased from [redacted] and until that happens nothing will be acceptableThank you for listening
Thank you for bringing this to our attention Your refund check has been manually cut and will be mailed to: [redacted] It will be sent out tomorrow 3/9/in the afternoon If the address is incorrect, please let us know by no later than noon Az Mountain time You should have this refund in hand by no later than 3/25/and should have it much sooner If the address needs correcting or you have not received your check by the date mentioned, please call us at [redacted]
We went to one of the Vacation Club presentations to get the free airfare for WE did not buy the package due to the fact that the vacations they offered were not in places we care to goAfter sending in the form and not hearing from IIG Promotions, the fulfillment company, for over a month, I tried to get online to see what the status wasI could not use the promo Code to log in as it had already been used onceI calledIt seems that the lack of a signature had voided the offer, but as a courtesy they would let me send it in again with the signature (and the $refundable deposit I waited on until I knew that it was being processed)They emailed me the information on the trips we had requested (part of the requirements) and the address to send everythingThat was about months ago, and when we realized that they had still not contacted us I got on the phone (minute hold) and found out that the last travel date we had requested was past the offer's end date, so it have been voided againThis date was on the email they sent me in October, so they KNEW it was not going to go through and said nothingI have to write in to IIG Promotions to get the refund in process, and there is no telling what that will entailThe rep said that they do such a large volume of customers that they cannot let everyone know if there is a problemThat is basic bt since an automated email alerting the customer to problems would be a very simple thing to implement on their system I have programmed automated emails for many companiesThey seem only to want to let you do the work and take no responsibility for their decisions I only hope it will not be weeks to get the refund that another person reported
Thank you for bringing this to our attention We apologize for the issue with the refund You should have this in hand by no later than 2/16/ If you have not received it by this date (should be sooner), please call us at [redacted] Also, in reading you complaint, we note that you were under the impression that your airline tickets would be free We are a third party provider of travel fulfillment If you have any documentation from the company that provided the travel certs to you that indicate our products as free, we would greatly appreciate your sending a copy via fax to [redacted] We work very hard to make sure that our products are presented correctly as we travel thousands of couples every year and have done so for the last 12+ years We know we cant make everyone happy, but we do not tolerate misrepresentation Your assistance with this would be appreciated
Thank you for bringing this to our attention.We see that check number was Processed on August 21st Even though customer service can only see that a check has been cut, the mailing of the check could have been a few days later We cannot speak for the speediness of the mail, however this check as cut and processed at that time We understand this is a few more days, but the process of canceling a check and resubmitting during a timeframe that your check could be delivered is fairly risky.In the even that you have not received your check by Sept 11th, please let us know by calling ###-###-####
They offered trips that I could book myself for dollars more on one trip and more for another tripNot prime weeks or week before or after a holidayPromptly cashed my $checkStill waiting for refund after weeksSeriously? No explanation why it would possibly take weeks! I would NEVER deal with any company even associated with them
Date: April 30, 2014State of [redacted] Revdex.comAttention: [redacted] ***Re: [redacted] Complaint ID# [redacted] Dear [redacted] ***,We are in receipt of the above referenced complaint by [redacted] We appreciate your assistance in bringing our customer’s concern to our attentionWe provided Mrs [redacted] with the full and complete Terms and Conditions of the promotional offer that she receivedWe do this so our clients can make well informed, educated decisions about the exciting promotional offers they would like to partake inOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the offerWe precisely state on our documentation that if the time restrictions are not met, then the offer becomes null and voidThese restrictions allow us to accommodate the high volume of customers that we take on each monthWe satisfy hundreds of travel request and offers each month, and we do realize that offers cannot work for everybodyMs [redacted] became void because she did not send in her Travel Request Form within the day limit per Terms and ConditionsWe have processed a full refund of Ms [redacted] ’s deposit of $100.00, please reference check# [redacted] sent out on April 23, 2014.We apologize for any inconvenience that this matter may have caused Ms [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely, [redacted] Customer Relations Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The refund check has been sent as promised and I am happy with the resolution Thank you for your role in this Regards, Bruce Curtis
They promise "free " airline tickets and/or other travel services for a deposit of $They then ask you to submit preferred travel dates at days apart and to different locations When they tell you your travel dates are confirmed they send you a "quoted" price I requested a flight to Atlanta , GA from SLC, UT for 11/to 11/24/and sent them a $depositI also requested alternate dates in September and October They refused the Septand Octdates as "unavailable" and then sent me a "quote" for the Atlanta trip The cost they quoted me was "$744" and that is after the $deposit is applied to the cost, so in reality the trip would cost me $ I can book the same flight at the same time for $under that priceThey told me I would only have to pay taxes and fees and if The flight I found was the one they choose it would cost $in fees for two people, so in reality it should've only cost me $ They would not explain the difference in price only that "we use a different vendor than you " and "we can refund your money" We decided to request our money back and was told it would take "weeks to process"; which is also bogus I asked why it would take so long and they stated "we have so much mail to process" THIS BUSINESS IS A SCAM BUSINESS!!!! THEY TRY AND LOOK LEGIT BUT THEY ARE NOT!!!DON'T WASTE YOUR MONEY OR YOUR TIME!!!
Date: September 30, Revdex.com Attention: Britnee Glass Re: ID# Dear MsGlass, We are in receipt of the above referenced complaint by [redacted] We appreciate your assistance in bringing our customer’s concern to our attention We do not advertise our promotional offersWe do not want to mislead or misrepresent our products so we do state in the documentation provided to each customer, that no one should rely upon the representations of anyone outside our organization as to the specifics of our offersWe are a third party company, completely separate from the company that presented to [redacted] We are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offersPer Terms and Conditions we outline the fees and requirementsOur certificates are time sensitiveWe invite customers to call in with any questionsOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the promotion [redacted] sent in a $( [redacted] ) refundable deposit to usShe then requested a refund of her $depositWe are pleased to inform you that this matter has been resolvedWe have sent her refund check of $( [redacted] ***) We apologize for any inconvenience that this matter may have caused [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time Sincerely, [redacted] Customer Relations Manager
Thank you for contacting us We noticed that the first response mentioned having in hand by 1/5/but should have been 2/5/since the dispute was submitted on 1/18/ We are assuming you have not received the refund We need to verify the address we have on file is: If this is not the correct address, please call us at [redacted] and update your address We will issue a new check and send it out tomorrow provided there is no call to us to change the addressWe apologize for these issues
The company knows I never received 9/check, nor the previous one you claimed to have sent on 9/I requested a certified mail.The address is correctGiven the unusual situation, your company need to investigate internally what is going on[redacted] has promised to resend the with her personal attention of mailing and address, but the case is not closed until I see the check
Dear Ms [redacted] : We are in receipt of the response filed by Mrs***The ***’s were given different types of offersShe is correct when she states that she did receive this instruction for one of the offers – “A $refundable deposit in U.Sdollars, in the form of a check, money order or cashier's check will be required when selecting your preferred dates of travel.” This is in the Terms and Conditions for the Seize the Moment promotional offer, which is for days, night hotel accommodations onlyThe airfare product’s Terms and Conditions were provided in our previous response, which clearly states that a money order or cashier’s check is the only valid payment methodOur promotional offers, like any promotional offer, does come with restrictions and Terms and Conditions which must be followed in order to take advantage of themWe provide each and every customer with complete instructions with the Terms and ConditionsWe returned the deposit for the air product back to the ***’s because they did not follow the Terms and Conditions and instructions providedIn addition, the ***'s submitted dates for the hotel and air offers that overlapped; in essence, they were attempting to use the two offers in conjunction with one another, and per the Terms and Conditions of each offer "This offer is not valid in combination with any other discount or promotional offer, nor is it valid for use with group travel."Thank you again for the opportunity to address Mrs***’s response Sincerely, [redacted] Customer Relations Manager
Thank you for bringing this to our attentionWe apologize for the issue with the refund You should have this in hand by no later than 2/16/ If you have not received it by this date (should be sooner), please call us at [redacted] Also, in reading you complaint, we note that you were under the impression that your airline tickets would be free We are a third party provider of travel fulfillment If you have any documentation from the company that provided the travel certs to you that indicate our products as free, we would greatly appreciate your sending a copy via fax to [redacted] We work very hard to make sure that our products are presented correctly as we travel thousands of couples every year and have done so for the last 12+ years We know we cant make everyone happy, but we do not tolerate misrepresentation Your assistance with this would be appreciated
We are inreceipt of the above referenced complaint by [redacted] .In reviewing [redacted] complaint and position, I looked into several items to be sure I understood all points Starting with the email, I contacted our IT team to verify if the email was sent or not and IT was able to verify that the email as was sent to [redacted] on 3/24/at 1:54PM and was opened We also show the email sent on 3/was received and responded to by phone call as requested for travel verification The floor supervisor [redacted] also called on 3/31/at 9:09am to let her know that we would gladly begin working on the June travel date, we just need a verification of availability and we would getto work on it [redacted] called back on 4/2/at 11:24am to confirm this date and availability.I also looked at the cost of airfare for [redacted] to [redacted] and found that we did offer a solid discount that was equivalent to the taxes and fees charged by [redacted] (a $discount on the airfare below [redacted] ) Our beliefis that [redacted] is looking at the cost of the flight on the booking page and not the TOTAL cost of the flight with all of the fees at confirmation This occurs quite common where our pricing looks higher than the flight until when booking the flight, the rest of the fees and taxes are added at the point of charging.As for the charge of a cover up of being attached, [redacted] is more than welcome to investigate We try to accomplish a good amount of due diligence, especially if the company is not well established Sometimes we find out the hard way that the marketing efforts are not as clean as we would have been led to believe Regardless, even then, our products are sold by agencies as well where we do not know who the promoter is Even then, to investigate each purchaser of our promotional items more than we already are would be similar to you going to the grocery store to buy eggs, only to be refused to purchase your eggs until you prove that you are not going to allow your kids or grandkids to throw them at any cars, houses, or people The intention is not to carousel this conversation, but to point out, that we have followed through on all points as we could The only point we could not follow through on is the point that we offer promotional travel products and that was not marketed to you in a way that was clear my the marketing company that you responded to However, we do have where this was provided to you in writing and you signed off that you agreed to this service under those terms.If you have any questions or would like a refund of your deposit, you are welcome to call our offices at [redacted] The best time to call is in the afternoons and toward the end of the week This will ensure you have a lower wait time to connect with a customer service representative
Thank you for bringing this to our attention We are manually cutting your check and have put stop check on the other You should have in hand by no later than 2/26/ If you have not received it by then, please contact us at [redacted] To confirm, we are mailing this to: [redacted] If this address is not correct, please contact us by noon on Tuesday 2/16/and update to ensure that the check is being sent to the correct address
Date: August 1, State of Arizona BetterBusiness BureauAttention: [redacted] *** Re: Customer ComplaintID# [redacted] Dear [redacted] ***,We are in receipt of the above referenced complaint by [redacted] *** [redacted] We appreciate your assistancein bringing our customer’s concern to our attention We provided *** [redacted] with the full and complete Terms and Conditions of the promotionaloffer that she receivedWe do this so our clients can make well informed, educateddecisions about the exciting promotional offers they would like to partake in.Our offers, like any other promotional offers, come with restrictions and mustbe adhered to in order to take advantage of the offerWe precisely state onour documentation that if the time restrictions are not met, then the offerbecomes null and voidThese restrictions allow us to accommodate the highvolume of customers that we take on each monthWe satisfy hundreds of travelrequest and offers each month, and we do realize that offers cannot work foreverybodyAlso stated in the documentation provided to each customer that noone should rely upon the representations of anyone outside our organization asto the specifics of our offersWe are a third party company, completelyseparate from the company that gave the presentation to [redacted] Weare Infinity Incentive Group, not Icing PromotionsWe will be more than happyto refund [redacted] Please reference check# [redacted] for $sent on July22, We apologize for any inconvenience that this matter may have caused [redacted] If we may be offurther assistance to her regarding this matter, she may contact us by callingthe Customer Service Department at [redacted] We are available Mondaythrough Friday 8:a.mto 4:p.mMountain Standard TimeSincerely, [redacted] Customer Relations Manager
Thank you for contacting us. We noticed that the first response mentioned having in hand by 1/5/2016 but should have been 2/5/2016 since the dispute was submitted on 1/18/2016. We are assuming you have not received the refund. We need to verify the address we have on file is:If this is not the correct address, please call us at [redacted] and update your address. We will issue a new check and send it out tomorrow provided there is no call to us to change the address.We apologize for these issues.
W are in receipt of the complaint filed by [redacted] *** ID#: [redacted] We appreciate your assistance in bringing Mrs***s concern to our attention.We can understand Mrs***’s concern and have reviewed the account We note that she has sent in the $ processing fee and it was received on 1/30/ We also show that her travel request forms for her package was sent by email on 2/13/at 9:54am Of which we have not received any travel request forms back that were sent to herAlso, we do not have any note or accounting for Mrs [redacted] calling our offices We believe she may have contacted another vendor or someone from the company she received the promotion from We are a 3rd party vendor and list our contact information on the certificate directly for any communication needed.We will quickly refund Mrs [redacted] her $and sincerely apologize for any inconvenience that this matter may have caused If we may be of further assistance to her regarding this matter, she may contact us by calling the customer service department at ###-###-#### We are available Monday through Friday 8am to 4pm Pacific Standard Time.Sincerely,*** [redacted] CustomerRelations Manager
Thank you for bringing this to our attentionWe apologize for the disruption We are manually processing your check again today Please validate the address we have is correct: [redacted] If this is incorrect, please contact our offices at [redacted] and provide any correction needed by tomorrow morning 2/11/ This should be in hand if the address is correct by no later than 2/26/and should be sooner IF you have not received it by this date, please contact us at [redacted]
They say that they need documentation from us that was given to us from [redacted] We sent in the certificate to them to receive the free airline tickets However the response letter we received back from IIG clearly states that we are entitled to two round-trip airfaresWe had to select dates of travel; the first two dates they said were not availableThis was on notification of a few weeks before each selected dateSpecifically, the description of the program states "This offer includes round-trip coach airfare for two adults to and from selected major city airports within the continental United StatesRecipient must be years of age or older with a valid drivers license and major credit cardRegistration form requirements: Log on to www.rewardregistrationcenter.com to build your IIG promotions online profile within days of the issue date of offerOnce your offer is registered, you will be provided a link to your travel request form to begin the booking processI certainly don't think that sounds like something that we were just booking for regular travelIt sure sounds like there was certainly some offer there wouldn't you thinkI have the copies of all the correspondence sent to us from IIGIf that is what the want, then I can send them copies, but I am sure they must have records of everythingI believe they know what they are doingI will be reporting them to [redacted] Discovery Vacations, telling them that IIG is not honoring their certificates that [redacted] is handing out at their presentationsWhat I want is our two airfares that we were promised when we purchased from [redacted] and until that happens nothing will be acceptableThank you for listening
Thank you for bringing this to our attention Your refund check has been manually cut and will be mailed to: [redacted] It will be sent out tomorrow 3/9/in the afternoon If the address is incorrect, please let us know by no later than noon Az Mountain time You should have this refund in hand by no later than 3/25/and should have it much sooner If the address needs correcting or you have not received your check by the date mentioned, please call us at [redacted]
We went to one of the Vacation Club presentations to get the free airfare for WE did not buy the package due to the fact that the vacations they offered were not in places we care to goAfter sending in the form and not hearing from IIG Promotions, the fulfillment company, for over a month, I tried to get online to see what the status wasI could not use the promo Code to log in as it had already been used onceI calledIt seems that the lack of a signature had voided the offer, but as a courtesy they would let me send it in again with the signature (and the $refundable deposit I waited on until I knew that it was being processed)They emailed me the information on the trips we had requested (part of the requirements) and the address to send everythingThat was about months ago, and when we realized that they had still not contacted us I got on the phone (minute hold) and found out that the last travel date we had requested was past the offer's end date, so it have been voided againThis date was on the email they sent me in October, so they KNEW it was not going to go through and said nothingI have to write in to IIG Promotions to get the refund in process, and there is no telling what that will entailThe rep said that they do such a large volume of customers that they cannot let everyone know if there is a problemThat is basic b
t since an automated email alerting the customer to problems would be a very simple thing to implement on their system I have programmed automated emails for many companiesThey seem only to want to let you do the work and take no responsibility for their decisions I only hope it will not be weeks to get the refund that another person reported
Thank you for bringing this to our attention We apologize for the issue with the refund You should have this in hand by no later than 2/16/ If you have not received it by this date (should be sooner), please call us at [redacted] Also, in reading you complaint, we note that you were under the impression that your airline tickets would be free We are a third party provider of travel fulfillment If you have any documentation from the company that provided the travel certs to you that indicate our products as free, we would greatly appreciate your sending a copy via fax to [redacted] We work very hard to make sure that our products are presented correctly as we travel thousands of couples every year and have done so for the last 12+ years We know we cant make everyone happy, but we do not tolerate misrepresentation Your assistance with this would be appreciated
Thank you for bringing this to our attention.We see that check number was Processed on August 21st Even though customer service can only see that a check has been cut, the mailing of the check could have been a few days later We cannot speak for the speediness of the mail, however this check as cut and processed at that time We understand this is a few more days, but the process of canceling a check and resubmitting during a timeframe that your check could be delivered is fairly risky.In the even that you have not received your check by Sept 11th, please let us know by calling ###-###-####
They offered trips that I could book myself for dollars more on one trip and more for another tripNot prime weeks or week before or after a holidayPromptly cashed my $checkStill waiting for refund after weeksSeriously? No explanation why it would possibly take weeks! I would NEVER deal with any company even associated with them
Date: April 30, 2014State of [redacted] Revdex.comAttention: [redacted] ***Re: [redacted] Complaint ID# [redacted] Dear [redacted] ***,We are in receipt of the above referenced complaint by [redacted] We appreciate your assistance in bringing our customer’s concern to our attentionWe provided Mrs [redacted] with the full and complete Terms and Conditions of the promotional offer that she receivedWe do this so our clients can make well informed, educated decisions about the exciting promotional offers they would like to partake inOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the offerWe precisely state on our documentation that if the time restrictions are not met, then the offer becomes null and voidThese restrictions allow us to accommodate the high volume of customers that we take on each monthWe satisfy hundreds of travel request and offers each month, and we do realize that offers cannot work for everybodyMs [redacted] became void because she did not send in her Travel Request Form within the day limit per Terms and ConditionsWe have processed a full refund of Ms [redacted] ’s deposit of $100.00, please reference check# [redacted] sent out on April 23, 2014.We apologize for any inconvenience that this matter may have caused Ms [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely, [redacted] Customer Relations Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The refund check has been sent as promised and I am happy with the resolution Thank you for your role in this Regards, Bruce Curtis
They promise "free " airline tickets and/or other travel services for a deposit of $They then ask you to submit preferred travel dates at days apart and to different locations When they tell you your travel dates are confirmed they send you a "quoted" price I requested a flight to Atlanta , GA from SLC, UT for 11/to 11/24/and sent them a $depositI also requested alternate dates in September and October They refused the Septand Octdates as "unavailable" and then sent me a "quote" for the Atlanta trip The cost they quoted me was "$744" and that is after the $deposit is applied to the cost, so in reality the trip would cost me $ I can book the same flight at the same time for $under that priceThey told me I would only have to pay taxes and fees and if The flight I found was the one they choose it would cost $in fees for two people, so in reality it should've only cost me $ They would not explain the difference in price only that "we use a different vendor than you " and "we can refund your money" We decided to request our money back and was told it would take "weeks to process"; which is also bogus I asked why it would take so long and they stated "we have so much mail to process" THIS BUSINESS IS A SCAM BUSINESS!!!! THEY TRY AND LOOK LEGIT BUT THEY ARE NOT!!!DON'T WASTE YOUR MONEY OR YOUR TIME!!!
Date: September 30, Revdex.com Attention: Britnee Glass Re: ID# Dear MsGlass, We are in receipt of the above referenced complaint by [redacted] We appreciate your assistance in bringing our customer’s concern to our attention We do not advertise our promotional offersWe do not want to mislead or misrepresent our products so we do state in the documentation provided to each customer, that no one should rely upon the representations of anyone outside our organization as to the specifics of our offersWe are a third party company, completely separate from the company that presented to [redacted] We are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offersPer Terms and Conditions we outline the fees and requirementsOur certificates are time sensitiveWe invite customers to call in with any questionsOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the promotion [redacted] sent in a $( [redacted] ) refundable deposit to usShe then requested a refund of her $depositWe are pleased to inform you that this matter has been resolvedWe have sent her refund check of $( [redacted] ***) We apologize for any inconvenience that this matter may have caused [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time Sincerely, [redacted] Customer Relations Manager
Thank you for contacting us We noticed that the first response mentioned having in hand by 1/5/but should have been 2/5/since the dispute was submitted on 1/18/ We are assuming you have not received the refund We need to verify the address we have on file is: If this is not the correct address, please call us at [redacted] and update your address We will issue a new check and send it out tomorrow provided there is no call to us to change the addressWe apologize for these issues