Inflection Point Systems

I will offer the customer a $in store credit towards any service needs, but will not be reimbursing for work performed on the vehicle from the past Again, we would be more than happy to appraise the vehicle and see what trade options are available as well.Dirk [redacted] #Cochran

The customers perception and interpretation of the vehicle differs from ours We will not be reimbursing a customer that on his own choosing drove here to purchase a vehicle that he did not like as much in person as he did on line We are sorry that we could not provide him with the vehicle that he came here with, but it is the customer's ultimate decision to come and choose to purchase the vehicle or not.#Cochran

Have forwarded message to MrTim F [redacted] at Robinson Campus and have asked him to personally contact customer to resolve this matter

I am sorry for the manner in which Ms [redacted] feels she has been treated and will certainly address with our team In regards to the gas mileage issue, we can check for any bulletins or updates on this vehicle, but unless there is a mechanical issue or technical bulleting being released by Subaru, there is not a mechanical fix in regards to gas mileage improvements If Ms [redacted] would like her car to be appraised, she can contact me and I will personally arrange for this to be done at her convenience Sincerely, [redacted] #Cochran [redacted]

We guarantee our service and parts for months or 12,miles - whichever comes first If an issue were to occur, it would do so in this time period Sincerely,Dirk H***

Hi [redacted] , Thank you so much for all of your helpCochran agreed to fix my car and it is in the shop as I am writing thisThanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I'm not willing to close the complaint until I receive the appraisalWhich is something I feel can be done either via email or phoneThe vehicle has been in your shop numerous times over the last yearIt's never been in an accident and according to the car fax you viewed it's worth $over kbbMy phone number and email are in my records at #CochranI loon forward to hearing your appraisal Regards, [redacted]

We certainly apologize for the method in which Mr [redacted] was treated I will be forwarding this information to our Campus Director If Mr [redacted] was be willing to give us a second chance - would certainly be happy to set him up with one of our Department Managers to assist him.Dirk H***

The business response said that John T [redacted] is currently working with me to settle this and that is a absolute lieJohn will not call me he responded only by text message and is pulling all kinds of information out of the thin air concerning the warrantyIf he had all of this information why didn't he say it the first time? He openly admitted to me during our last phone call that I was being treated improperly and I quote "If I knew this was going to turn out like this for you we would of covered the cost ourselves "He is not helping me fix thisdays ago he sent me a text message basically washing his/Cochran's hands of the whole thing and leaving me to deal with Subaru consumer affairs and the company that I bought the extended "gold coverage " through

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Customer brought the vehicle into us on Wednesday, May 17, and dropped off around 4:PM Customer made it very clear to us that he only wanted to pay for the initial diagnosis - which is one hour of a technician's time Any additional diagnosis time would be additional charge We also provided the customer - at no charge - the use of a loaner vehicle - to which the customer requested being able to keep it through the weekend even though the work would be completed the next day The work was completed on May 18th but we allowed the customer to keep the car an additional day which was May 19th We installed an amp probe to check for a parasitic drain Upon checking we found the draw from the amps to be in allowable amperages We then started removing fuses one by one to see if we could detect a particular component that would change the amperage - but were not able to locate Without further diagnostic approval time - we did suggest to the customer the ability to put a battery cut off switch on the cables as one option Further work would be tracing internal wiring and checking individually to find a source of potential draw In regards to the damages claimed - all this work was performed outside of the areas that the customer stated were damaged - as our work was under the hood of the car and the fuse box area There would be no reason we would be in or under the center console.I am sorry that we were not able to locate the draw on the battery within the initial diagnosis, but our limit for further research was instructed to us by the customer.Dirk H***

the $check was approved but not sent out by our accounting department but that is being handled today As far as the damage on the vehicle - the dealership is not responsible for those and that matter has been explained to the customer and we agreed to pay the $disposition fee and the missing extra key for $and that was agreed upon by the customer Again, as for the damages - those are assessments done when the vehicle is retrieved by the factory - we, Cochran, only inspect the vehicle for mechanical issues

Customer can contact Tony P [redacted] at our Kia store and he will address the customer concern He can be reached at ###-###-#### and then have the receptionist connect to MrP [redacted] SincerelyDirk H***#Cochran

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] There was an engine cover attached that had not been there before so I imagine the service manager had a way of opening the hood and getting the correct one onThis does not answer the question about why his mechanic said we needed nearly $in repairs to pass inspection but our local garage was able to pass us with no repairs neededI still doubt the honesty of this dealer and warn others not to patronize them

Certainly apologize for the lack of contact I have forwarded the information to our Campus Director of that facility - MrOscar N [redacted] - and have asked him to be in touch Dirk H***

On Wed, Apr 20, at 5:PM, Dirk H*** < [redacted] > wrote:*** Cannot get into the Revdex.com site to reply (you mentioned some issues with your internet there) so please see below our response to the following case: Our Advisor (Wayne C [redacted] told the customer that he needed a Mass Air Flow Sensor replaced and the intake had a vacuum leak that needed a new intakeHe told the customer it would be around $for that repairMrC [redacted] is no longer with our company, so our Service Manager – Brian B [redacted] - took over this order and spoke with the customerThe customer said Wayne told him that the Intake, Mass Air Flow Sensor, Inspection, Emissions and tires were to cost $So to show good faith with the customer, I got it done for $for everything tax includedThe customer was driving a loaner car that Wayne put him in also the entire timeWhile the technician was replacing the intake he found that the injectors were worn out and need replacedI called the customer back and told him it would be additional cost to replace the injectors (around $each)Then I explained that I could try to clean them for him, which we did at no cost, and also that he has spent enough money to qualify for a waiver for his emissions test this year so we would be able to put on a stickerHe said he knew about the waivers from previous inspectionsSo he said to stick with the $amount and repair it that wayWe did all this and the customer came in yesterday and paid the bill, pick up his car and returned the loaner vehicleHe pulled Bryan D [redacted] another advisor, aside and whispered to him “thank you for all the work but I will never come back here and I will tell others not to come here too.I think we acted completely in full faith and honored everything we told the customer and more There will be no further consideration on this repair for the customerSincerely,Dirk H***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I, [redacted] , have emailed several times back and forth with Brett L***, the sales manager I was put in touch with at the time I received the letter from Hyundai! He was responsive and I received a refund from Cochran for the $that was promised to us initially and we should have never been charged! He also promised $for the key that I returned upon their request that day have NOT received the $ he stated at the final email that there was NOTHING else he could do for me about the remaining Hyundai invoice damages As stated, I guess the sale force can say whatever they want to say to "close" a deal and get their commissions!! andI'll state it again, we were ADAMANT that we did NOT want to purchase a car that day when bringing our car in for "inspection"! We ONLY PURCHASED THIS NEW CAR BECAUSE WE WERE ASSURED THERE WAS NOTHING ELSE OWED!!! "Cochran has handled everything for you [redacted] and [redacted] " exact words! EXACT WORDS! Regards, [redacted]

yes I I got everything thanks for your help I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

I have contacted our Service Manager - Dave I [redacted] with this information and have instructed him to contact the customer as soon as possible We certainly will offer to look at the tire to find the cause and go from there if any assistance from the tire manufacturer is available.Sincerely,Dirk [redacted]