Instant Checkmate Inc

April
2,
Revdex.com
Viewridge Ave #200,
San Diego, CA
(858) 496-
Re: Revdex.com
Complaint Case # ***
Dear Ms***,
This email is in response to the
consumer complaint from Ms*** *** dated March 27, reference
number ***
Our records show on March 29, 2013, Ms*** enrolled in the Instant Checkmate monthly
membership program by entering her personal information and credit card
information. In order to complete the
enrollment process, Ms*** had to
check a box to agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms and Conditions
clearly state the following information:
The use of this website is subject to the
following terms of use:
Standard Membership Plans
Instant
Checkmate offers three basic membership plansAll membership plans are billed
up front for the entire term selected
For a
standard 1-month membership, you will be billed $immediately upon purchase
and $every month thereafter, unless you cancel. If a Your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at 1-866-490-between 5am - 10pm
Pacific Standard Time (days a week) to speak with one of our Customer Service
RepresentativesAny cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction
We are sorry to hear that Ms*** was not satisfied with our servicesMs*** has been provided with a full refund of $251.46,
which is the total amount paid to Instant Checkmate by Ms***. Ms
***’s Instant Checkmate account has
been cancelled and she will not incur any further charges
Instant Checkmate apologizes for any
confusion Ms*** encountered regarding
our policies and billing plan. Since Ms
*** has been provided a full refund and
the concerns mentioned in Ms***’s
complaint have been addressed, we therefore consider this matter closed. If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
***
Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** *** This email is in response to the consumer complaint from Mr*** ***; reference #***We request that Mr*** please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles
reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Mr*** may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC 16*et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) INSTANT CHECKMATE DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) INSTANT CHECKMATE DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMINSTANT CHECKMATE IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) INSTANT CHECKMATE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE INSTANT CHECKMATE MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLEINSTANT CHECKMATE UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) INSTANT CHECKMATE DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE OBTAINS ITS DATA PROVIDED IN CONNECTION WITH ITS SERVICES FROM THIRD-PARTY SOURCES, WHICH MAY OR MAY NOT BE COMPLETELY THOROUGH AND ACCURATE, AND THAT YOU SHALL NOT RELY ON INSTANT CHECKMATE FOR THE ACCURACY OR COMPLETENESS OF INFORMATION SUPPLIED IN CONNECTION WITH ITS SERVICESWITHOUT LIMITING THE FOREGOING, THE CRIMINAL RECORD DATA THAT MAY BE PROVIDED BY INSTANT CHECKMATE IN CONNECTION WITH ITS SERVICES MAY INCLUDE RECORDS THAT HAVE BEEN EXPUNGED, SEALED, OR OTHERWISE HAVE BECOME INACCESSIBLE TO THE PUBLIC SINCE THE DATE ON WHICH THE DATA WAS LAST UPDATED OR COLLECTEDYOU UNDERSTAND THAT YOU MAY BE RESTRICTED FROM ACCESSING CERTAIN INFORMATION AND MATERIALS WHICH MAY BE OTHERWISE AVAILABLEINSTANT CHECKMATE RESERVES THE RIGHT TO ADD MATERIALS AND FEATURES TO, AND TO DISCONTINUE OFFERING ANY OF THE MATERIALS AND FEATURES THAT ARE CURRENTLY A PART OF ITS SERVICES PROVIDED IN CONNECTION WITH A MEMBERSHIP PLAN.f) INSTANT CHECKMATE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Mr*** was not satisfied with our servicesAs a gesture of goodwill, Mr*** has been issued a refund in the amount of $24.65, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

April 10,
sans-serif;">
Revdex.com
Viewridge AveSuite 200
San Diego CA 92123
Re: Revdex.com
Complaint Case # ***
Dear *** ***
This email is in response to the consumer complaint from *** ** *** dated April
3, 2014; reference number ***
Our
records show that on April 3, *** *** enrolled in the
Instant Checkmate monthly membership program by entering his personal
information and credit card information.
In order to complete the enrollment process, *** *** had to check a box to
agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms and Conditions
clearly state the following information:
The
use of this website is subject to the following terms of use:
Standard
Membership Plans
Instant
Checkmate offers three basic membership plansAll membership plans are billed
up front for the entire term selected
For a
standard 1-month membership, you will be billed $immediately upon purchase
and $every months thereafter, unless you cancel. If your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at 1-866-490-between 5am - 10pm
Pacific Standard Time (days a week) to speak with one of our Customer Service
RepresentativesAny cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction
We
have no record of cancellation from *** *** until the call he
placed on April 3, We are sorry to hear that *** *** was not satisfied
with our services*** *** has been honored a
refund in the amount of $*** *** Instant Checkmate
account has been cancelled, and he will not incur any further charges
Instant
Checkmate apologizes for any confusion *** *** encountered regarding
our policies and billing plan. He has been provided a full refund and the concerns
mentioned in his complaint have been addressed, we therefore consider this
matter closed. If you have any questions
regarding the foregoing, please do not hesitate to contact Customer Support at
1-866-490-
Sincerely,
Customer
Support
Instant
Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.We have received your petition to have Mr***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's
privacy and apologize for any inconveniences Mr*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." We are unable to locate a report on our site that matches the personal information provided by Mr*** in his original Revdex.com complaintIf he is still seeing his information on our website, we kindly ask Mr*** to provide us with a screenshot and the URL of where he is seeing his information so that we may further investigate the issue.If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

What I would like to know is how a company with negative reviews and one positive review gets an A- rating
This company is nothing but a rip off!
I searched persons that I know proof positive that they have criminal records and this site came up with nothing
I cancelled my service within minutes and they refuse to give me a refundI tried to leave a negative review on their site and they wouldn't accept my passwordHHUUMMMMMM?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ***

Dec01/12/CKG
I failed to cancel my subafter the trial Called Instant Checkmate and they cancelled and refunded the subcharge Good CustSvc.!! Wish more companies
were as helpful

Dear Ms*** ***, This email is in response to the consumer complaint from Ms*** ***; reference #***We'd like to thank Ms*** for providing the additional information needed to locate her accountWe have issued a full refund of $44.84, and no further charges will be incurredInstant Checkmate apologizes for any inconveniences that Ms*** experienced. Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. My money has been refunded
Regards,
*** ***

This email is in response to the consumer complaint from Ms*** ***; reference # ***.We would first like to apologize for any inconveniences Ms*** has experienced with Instant CheckmateWe do realize that our mobile customers, particularly those using iOS, make up a large
portion of our users, and we are working hard to make the site more compatible on these devicesHowever, we do offer our services via mobile and tablet devicesRegardless of the device used for our service, Billing Details and Terms of Use are prominently displayed, and all users are required to check a box to agree to Instant Checkmate’s Terms of Use, which state:1) Billing and Servicesa) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected.For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected.We apologize that Ms*** was not satisfied with our servicesAs a gesture of goodwill, Ms*** has been issued a refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** *** This email is in response to the consumer complaint from Mr*** ***; reference #***Use of the Instant Checkmate website is subject to the following Privacy Policy:Types of Information CollectedTraffic Data CollectedWe may automatically track and
collect the following categories of information when you visit our Site: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site; and (4) types of web browsers used to access the Site (collectively "Traffic Data")Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site.Cookies and web beacons are very small text files that are stored on your computer when you visit certain web pagesInstant Checkmate collects information through cookies and web beacons about your web browsing activities such as the address of the page you are visiting, the address of the referrer page you previously visited, the time you are viewing the page, your browsing environment and your display settingsWe use cookies and web beacons on our Site for some of the following purposes:Understand traffic patterns and the number of visitors to the Site and other non-Instant Checkmate websites that we partner with;Understand how you use and interact with the Site;Improve the Instant Checkmate products and services;Optimize your experience on our Site;Provide anonymous individual or aggregate auditing, research, modeling and reporting for our advertisers and other partners (no personally identifiable information about you is shared with our advertisers and other partners as part of these activities);Store your password so you do not have to re-enter it each time you visit the Site;Provide you relevant advertising and content; andProperly manage our Site.Please note that some cookies may be placed by a third party service provider who performs some of these functions for usOther companies' use of their cookies is subject to their own privacy policies.Personal Information CollectedIn order for you to access and purchase products that we offer via the Site, we may require you to provide us with certain information that personally identifies you ("Personal Information")Personal Information may include the following categories of information: (1) Contact Data (such as your name, mailing address, and e-mail address); (2) Financial Data (such as your account or credit card number); and (3) Demographic Data (such as your zip code and age)If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards, or forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information.Uses of Information CollectedWe may use some of your Personal Information to send you information about our company or our products or services or to contact you when necessaryWe may also share some of your Personal Information with some of our partners who may use it to contact you about goods and servicesHowever, under no circumstances will we share your Financial Data with our partnersWe use your Financial Data only to verify your qualifications for certain products or services and to bill you for products and servicesWe do not use your Financial Data for any other purpose.Sharing of Personal Information.We share certain categories of information we collect from you in the ways described in this Privacy PolicyWe may share certain types of Personal Information with advertisers and other third partiesThe other parties with whom we share the information may want to send you information about products or servicesWe do not share your Financial Data with these third partiesWe may share Financial Data with our business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and security) related to our operation of the SiteThose business partners have all agreed to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your data to carry out their specific business obligations to Instant CheckmateIf you do not want us to share your Personal Information with any third parties, please email us at [email protected] or select the "opt out" box on our online formsIn addition, we maintain a procedure for you to review and request changes to your Personal Information; this procedure is described below.We may also share Traffic Data with advertisers and other third parties who may use it for advertising purposes, including to serve targeted advertising.If we or some or all of our assets are acquired by another company, including through a sale in connection with bankruptcy, that company will possess the information collected by us, and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.We may disclose Personal Information or other data to comply with law or legal requirements, enforce or apply our Terms of Use and other agreements, or protect our rights, property, or safety of our users, or others.Email Marketing.By accepting this Privacy Policy and submitting your email address via the Site, you are expressly consenting to receive e-mail advertisements from Instant Checkmate, including through Instant Checkmate’s independent contractors, and from third parties concerning offers and advertisements unrelated to Instant Checkmate To opt-out of receiving promotional email messages from us, please click on the “Unsubscribe” link contained at the bottom of each email.Mr***’s email address was removed from our email marketing listPlease allow at least days for the email advertisements to ceaseInstant Checkmate apologizes for any confusion Mr***’s encountered regarding our policiesSince the concerns mentioned in his complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***This email is in response to the consumer rejection from Mrs*** ***; reference #***.We sincerely apologize for the transaction error that occurred when we originally issued Mrs***’s full refundThis email is to let her know that she has been fully refunded, and no further charges will be incurred Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint To be clear, my complaint specifically outlined the need to address and review Revdex.com's accreditation status of a company that has had literally 'thousands of consumer complaints' for deceptive marketing practices and ancillary harm to consumers through distribution/sale of customer lists to other internet-based companies, including descriptive phonographic emails and access to phonographic websites
Please note INSTANT CHECKMATE proudly announced to the Revdex.com that they had refunded 'charges' This is a statement. I contacted the credit card company, filed a dispute, charges were removed, and a 'block' was enacted to prevent future charges to my credit cardThe credit card company reviewed their data and concluded this company has a high number of customer-initiated disputes and 'blocks' to protect their customers and reduce the volume of activities spent by their administrative resources to address an issue generated by INSTANT CHECKMATE, a highly rated Revdex.com accredited company Other companies are taking action, my own perception is that the Revdex.com would also take action As evidenced by a response that did not address the complaint, the Revdex.com offered a computer-generated check-the-box, yes-emailTo paraphrase: 'the company responded, the Revdex.com interprets a response as resolution.1.The response from *** *** *** dba INSTANT CHECKMATE offered no more than a cut-and-paste of what is described as 'terms of agreement' and does not address the complaint filed with the Revdex.com This company pays annual dues to the Revdex.com, why would the Revdex.com risk loss of revenue by clearly understanding the consumer's specific complaint? As the Revdex.com is not a government agency, of which I understand and some believe to be the case, the Attorney General's office and Federal Trade Commission are government agencies take consumer complaints seriously and act upon information provided in the complaint The Attorney General's office and The Federal Trade Commission do not measure success by 'speed of response' or measure effectiveness and success through 'administratively closing' consumer complaints
Whether or not a business is accredited, it can be graded by the Revdex.com The grading system, ranging from A+ to F is confusing at best and useless at worst Business grades are determined by factors, including how many complaints have been filed with the Revdex.com against the business and if how the business responded Notably however a business's grade won't necessarily be hurt if nothing much comes of a complaint and the customer is left unsatisfied rather, all that matters, grading-wise, is that the business responded and made a 'good faith effort to resolve complaints" This means that a business could have a good grade even if it is the subject of a lot of complaints, as long as the business dutifully response, even in a pro-forma wayWhile the Revdex.com offers consumers many services and lists of popular scams to watch out for, the organization's mission isn't to have your back, as demonstrated by a request to close the complaint In this instance, a quick response equals resolution and another data point used to manage metrics From top to bottom, the Revdex.com is funded by the annual dues paid by businesses it anoints with 'accreditation', which allows companies to put iconic Revdex.com stamps of approval on websites, marketing materials, and storefronts This raises very obvious questions about 'conflict of interest': the Revdex.com customers are businesses, not consumersHow can the Revdex.com serve as an honest broker between businesses and consumers when it is fully funded by parties such as *** *** *** dba INSTANT CHECKMATE It would appear there's a natural incentive to portray dues-paying clients in the best possible lightIn this case, content of my complaint specifically outlined the need to address the sale/distribution of INSTANT CHECKMATE customer lists to other internet organizations who generate vast amounts of spam and unauthorized charges to my email account: sale/distribution of customer lists adds value to INSTANT CHECKMATE and other companies marketing plan: flood the market, or statistically 'hook' individuals who may interpret emails as official communication from banks, credit card companies, fortune companies, and phonographic websites. The unauthorized charge to my credit card and INSTANT CHECKMATE'S answer that I willingly entered into an agreement is inaccurateThe dues-paying INSTANT CHECKMATE is a customer of the Revdex.com and false/illegal business practices continue as long as INSTANT CHECKMATE will pay the Revdex.com for accreditation.
Filing a complaint with the Revdex.com would seem the right thing to doIn this case high expectations were set high the Revdex.com would address content, not speed of response It is apparent Revdex.com grades are not a reflection of customer experience or the overall quality of a business which the majority of customers believe is the mission of the Revdex.comInstead, business grades are determined by what the Revdex.com determines as resolution, not the consumer who filed the complaint.
I understand the Revdex.com cannot shut down a business or tell companies how to run their business What the Revdex.com can do is evaluate and confirm the accuracy of the company's description of their business Revdex.com has the data! Review your data! The sheer number of consumer-filed complaints for deceptive marketing is a strong indicator that there is a sizable and quantifiable gap A company-supplied description of core competencies by a dues-paying organization versus the sheer volume of consumer-generated complaints to the Revdex.com of deceptive business practice is confirmed by data, not perception or speculation.
7. While it would seem the Revdex.com would take action with companies who profit from distribution of customer lists to organizations who distribute pornography, Federal law mandates pornography as legal when distributed to adults and illegal to distribute pornography to minors Companies know the line of demarcation and can offer customer lists knowing that the list contains email addresses who have identified themselves as adults In this case INSTANT CHECKMATE can offer a highly sought after 'no minor' customer lists8. How the Revdex.com can rate INSTANT CHECKMATE with an A- rating is beyond belief and validation that the Revdex.com does not adhere to its own criteriaUsing Revdex.com measurement criteria to determine the Revdex.com-provided 'grade' confirms the Revdex.com has not followed its on publicly distributed checklist to determine a true and accurate rating of INSTANT CHECKMATE. A review of Revdex.com's criteria used to rate and accredit companies is provided below with ITALICIZED elements that must be addressed immediately*
Summary: I fully anticipate the Revdex.com will offer and enact one of two types of resolution: Revdex.com 'administratively' closing the case, or offer of Revdex.com mediation or a Revdex.com fee-based serviceConsumer perception is that the Revdex.com is an organization who truly cares about the consumer which is why I filed a complaint, or 'why not it can't hurt to file a complaint' I had hoped the Revdex.com would engage in a manner other than managing metrics However hope is not a strategy, I am left without resolution, and the Revdex.com can transfer an open case to the bucket labeled 'issue resolved' By using Revdex.com's criteria, italicized items and point values do not add up to the Revdex.com published rating An INSTANT CHECKMATE press release touts a A- rating which according to the Revdex.com rating system is a point score My complaint encompasses those items where INSTANT CHECKMATE does not meet criteria On a point scale, INSTANT CHECKMATE'S score could be as low as points, or far below an F ratingUsing 'benefit of the doubt' that the maximum number of points would not be deducted, the math still shows the sheer number of violations are inconsistent with the number of points needed to achieve an A- rating I use fact-based data to determine whether an organization adheres to its own criteria Facts are truth, consumer complaints are truth, volume of complaints is truth, and Revdex.com's 'administrative close' is unfortunate, but true
* Revdex.com ratings represent the Revdex.com's opinion of how the business is likely to interact with its customersThe Revdex.com rating is based on information Revdex.com is able to obtain about the business, including complaints received from the publicRevdex.com seeks and uses information directly from businesses and from public data sources.
Revdex.com assigns ratings from A+ (highest) to F (lowest)In some cases, Revdex.com will not rate the business (indicated by an NR, or "No Rating”) for reasons that include insufficient information about a business or ongoing review/update of the business’s fileRevdex.com Business Reviews generally explain the most significant factors that raise or lower a business’s ratingRevdex.com ratings are not a guarantee of a business’s reliability or performance Revdex.com recommends that consumers consider a business’s Revdex.com rating in addition to all other available information about the businessRATING ELEMENTS
Revdex.com ratings are based on information in Revdex.com files with respect to the following factors:
Business’s complaint history with Revdex.comThe Revdex.com rating takes into account the following information with respect to closed complaints that relate to a business’s marketplace activities:
Number of complaints filed with Revdex.com against the businessThe size of the businessIf complaints have been filed, whether in Revdex.com's opinion the business appropriately responded to themIf complaints have been filed, whether in Revdex.com’s opinion the business resolved the complaints in a timely manner to the customer's satisfactionIf complaints have been filed, whether in Revdex.com's opinion the business made a good faith effort to resolve complaints, even if the customer was not satisfied with the resolutionIf complaints have been filed, whether in Revdex.com's opinion the business failed to resolve the underlying cause(s) of a pattern of complaintsThe age of resolved complaintsOlder resolved complaints have less of an impact on the rating than newer complaintsRevdex.com analysis of a business’s complaint history generally takes into account the business’s size if Revdex.com has reliable information to establish its sizeIf Revdex.com cannot reliably determine business size, it will consider the business to fall within Revdex.com's smallest size categoryType of businessA business’s Revdex.com rating is lowered if, in Revdex.com's opinion, the business is of a type of business believed to operate in violation of the law or materially misrepresent its products/servicesBusinesses that fall within this category will always get an “F” ratingTime in businessA business’s Revdex.com rating is based, in part, on the length of time the business has been operatingIf Revdex.com is unable to obtain, from the business or from other sources, information about time in business that Revdex.com deems reliable, Revdex.com will consider business to have started at the time Revdex.com opened its file on the businessTransparent Business Practices
A business’s Revdex.com rating is lowered if Revdex.com determines that the business is not being transparent about its marketplace conductThis includes situations where:
A business does not provide complete information about products and services offered, and/or ownershipA business uses addresses or an address cannot be determinedFailure to honor commitments to Revdex.comA business’s Revdex.com rating is lowered if a business does not honor its commitments to Revdex.com, including commitments to abide by a mediation settlement or an arbitration awardLicensing and government actions known to Revdex.comA business’s Revdex.com rating is lowered when Revdex.com has knowledge of the following:
Failure of the business to have required competency licensing (i.e., licensing that requires a competency assessment or can be taken away based on misconduct by business)Finalized government actions against the business that relate to its marketplace activities and, in Revdex.com's opinion, raise questions about the business’s ethics or its reliability in providing products/services. Government actions may be rated as major, moderate or minor, and the rating deduction varies accordinglyHowever, older government actions have less of an impact than newer government actions of the same typeRevdex.com routinely checks required competency licensing and government actions before a business is accredited by Revdex.comRevdex.com does not routinely check required competency licensing and government actions for businesses that do not seek Revdex.com accreditation, although in some cases Revdex.com learns of these matters through its marketplace researchAdvertising issues known to Revdex.comA business’s Revdex.com rating is lowered when the business does not, in Revdex.com's opinion, appropriately respond to Revdex.com advertising challenges that relate to:
Misuse of the Revdex.com name or Revdex.com marks; or
Questions about the truthfulness, accuracy or substantiation of advertising claims or compliance with the Revdex.com Code of AdvertisingAdvertising issues may be rated as major, moderate or minor, and the rating deduction varies accordingly Revdex.com advertising challenges are made at Revdex.com's discretion when it receives complaints from consumers or competitors about advertising or when Revdex.com identifies questionable advertising through its monitoring of local mediaRATING POINTS
This chart shows the maximum number of points that can be earned or deducted in each element of the Revdex.com rating systemA business’s total score is on a point scale. Please note there are some categories in which businesses can only lose points, and for those categories a "0” is indicated as the maximum number of points that can be awardedElement
Range of points that can be earned or deducted (maximum to minimum)
Complaint Volume (Weighted by Complaint Age)
to Unanswered Complaints
to Unresolved Complaints
to Complaint Resolution Delayed
or Failure to Address Complaint Pattern
or -Type of Business
to -Time in Business
to Transparent Business Practices
or -9. Failure to Honor Mediation/Arbitration
to -Competency Licensing
or -Government Action (per action)
to -Advertising Review (per incident)
to -Revdex.com Trademark Infringement
or -LETTER RATING SCALE
This is the point scoring scale Revdex.com uses to assign letter grade ratings:
From
To
Letter Rating
A+
A
A-
B+
B
B-
C+
C
C-
D+
D
D-
F
Regards,
*** ***

The Control Group
Dear Ms***
***, This email is in response to the consumer complaint
from Ms*** ***;
reference #***
We request that Ms*** please read this response in its entirety, as we have
included important refund information at the bottomInstant
Checkmate.com compiles reports from millions of public records including
information provided by state and local governmentsAll of the information
contained in our reports is part of what is referred to as the "public
record." We
do apologize for any confusion Ms*** may have experienced regarding our
servicesSome customers are under the impression that when you purchase a
membership with our company you are paying for records; unfortunately, this is
not the caseThe service that is provided is actually the compiling of all the
public records data and the sorting of the data into an easy to read format
When a customer pays for a public records search, we do guarantee that we will
search every database available to us, however, we cannot guarantee
which records will or will not show up in the final report since we are not in
control of the records themselvesWe simply display records as they are
provided to us. In
addition, premium databases are also more expensive for us to access, so in an
effort to keep our monthly membership costs down, we must charge a small,
one-time access fee to compile premium reports for our customers. A
premium upgrade is not required to view basic informationHowever, if the
customer chooses to upgrade, their premium report may include:
Civil Judgments
Old Phone Numbers
Foreclosures
Corporate Affiliations
Email Addresses
SSN Issuance Date/Location
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents
Professional Licenses
Hunting/Fishing Permits
Weapons Permits
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates
And Much More
In
order to complete the Premium Upgrade process, all users must agree to the $
charge by clicking the button on the bottom of the page which says, “Continue,
yes I want the premium report.” The
text directly to the right of this “Continue” button clearly and conspicuously
reads: A one-time charge of $will be applied to
the credit card on fileYou will have access to the available premium data on
the PERSON searched as soon as you click the “Continue” buttonYou will
be able to view this data as long as you are an active member. We
get our information from local county courthouses and census bureausThis
information is then uploaded to the database that we pull fromThere is a
possibility that some information may not show on a given individual because
some state and local laws restrict us from accessing certain records which may
not be considered “public” in that jurisdictionThere also exists the
possibility of positives, and more than one individual with the same name
and basic information may match up with many other recordsFor these reasons,
search results are filtered by "most likely," "likely," and
"somewhat likely." The following disclaimer is also posted on every
page of our website: DISCLAIMER: It is PROHIBITED by law to use our service or
the information it provides to make decisions about consumer credit,
employment, insurance, tenant screening, or for any other purpose subject to
the Fair Credit Reporting Act, USC et seq Instant Checkmate does
not provide consumer reports and is not a consumer reporting agencyThe
information available on our website may not be 100% accurate, complete, or up
to date, so do not use this information as a substitute for your own due
diligence, especially if you have concerns about a person’s criminal history
Instant Checkmate does not make any representation or warranty about the
accuracy of the information available through our website or about the
character or integrity of the person about whom you inquire For more
information, please review Instant Checkmate Terms of Use Disclaimer of Warranties.a) INSTANT CHECKMATE DOES NOT
GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE
SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE
SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS
OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE"
BASIS.b) INSTANT CHECKMATE DOES NOT
WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY
HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN
UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES
WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY
PARTICULAR PLATFORMINSTANT CHECKMATE IS NOT OBLIGATED TO PROVIDE ANY UPDATES
TO THE SITE OR SERVICES.c) INSTANT CHECKMATE DOES NOT
WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR
SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR
OTHERWISEWHILE INSTANT CHECKMATE MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE
AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION
PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT
INFORMATION AVAILABLEINSTANT CHECKMATE UNDERTAKES NO OBLIGATION TO VERIFY OR
MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) INSTANT CHECKMATE DOES NOT
REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE
OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) YOU ACKNOWLEDGE AND AGREE
THAT INSTANT CHECKMATE OBTAINS ITS DATA PROVIDED IN CONNECTION WITH ITS
SERVICES FROM THIRD-PARTY SOURCES, WHICH MAY OR MAY NOT BE COMPLETELY THOROUGH
AND ACCURATE, AND THAT YOU SHALL NOT RELY ON INSTANT CHECKMATE FOR THE ACCURACY
OR COMPLETENESS OF INFORMATION SUPPLIED IN CONNECTION WITH ITS SERVICES
WITHOUT LIMITING THE FOREGOING, THE CRIMINAL RECORD DATA THAT MAY BE PROVIDED
BY INSTANT CHECKMATE IN CONNECTION WITH ITS SERVICES MAY INCLUDE RECORDS THAT
HAVE BEEN EXPUNGED, SEALED, OR OTHERWISE HAVE BECOME INACCESSIBLE TO THE PUBLIC
SINCE THE DATE ON WHICH THE DATA WAS LAST UPDATED OR COLLECTEDYOU UNDERSTAND
THAT YOU MAY BE RESTRICTED FROM ACCESSING CERTAIN INFORMATION AND MATERIALS
WHICH MAY BE OTHERWISE AVAILABLEINSTANT CHECKMATE RESERVES THE RIGHT TO ADD
MATERIALS AND FEATURES TO, AND TO DISCONTINUE OFFERING ANY OF THE MATERIALS AND
FEATURES THAT ARE CURRENTLY A PART OF ITS SERVICES PROVIDED IN CONNECTION WITH
A MEMBERSHIP PLAN.f) INSTANT CHECKMATE
EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING
TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE
SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE,
THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES,
INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY
QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We
apologize that Ms*** was not satisfied with our servicesAs a gesture of
goodwill, Ms *** has been issued a full refund in the amount of $This
refund has been credited back to the card that was used to enroll in our
services, and no further charges will be incurred
Since
the concerns mentioned in the original complaint have been addressed, we
therefore consider this matter closed If you have any questions
regarding the foregoing, please do not hesitate to contact Customer Support at
###-###-####.Sincerely,Customer
SupportInstant
Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On August I did not sign up with Instant Checkmate I signed up with SPEAKO and I used my bank card and have proof of that transaction. As far as I knew my subscription with Instant Checkmate was terminated in April 2012. I want all the money deducted from this company returned to me immediately
Regards,
*** ***

Dear Ms*** *** This email is in response to the consumer complaint from Ms*** *** reference #***Again, we apologize for Ms***’s frustrating experienceWe will continue to look into the glitch that occurred with her account and do our best to ensure this does not happen againIn the meantime, we would like to let Ms*** know that her account has been canceled, both charges were refunded, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from MrsLaurie Moncure; reference #***We request that Mrs*** please read this response in full, as we have provided important refund information at the bottomOur records show that Mrs*** signed up
for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:2) Billing and Servicesa) Standard Membership PlansInstant Checkmate offers two standard Membership Plans for Background ReportsAll Membership Plans are billed up front for the entire term selected.Standard Background Report Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Background Report Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancel.Instant Checkmate offers two standard Membership Plans for Email ReportsAll Membership Plans are billed up front for the entire term selected.Email Report Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Email Report Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.b) $Trial MembershipIf you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancel.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enroll.d) Negative OptionBY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBEDe) Current Pricing and Price ModificationFor the most up-to-date pricing and Membership Plan descriptions, please go to http://www.instantcheckmate.comWe reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honored.f) Cancellation PolicyYou may cancel any Membership Plan at any time by going to http://www.instantcheckmate.com/cancel or by calling our customer support line at 1-800-222-to speak with one of our Customer Service RepresentativesWe're open 24/(Holiday hours may vary)Any cancellation request will ensure you are not billed further.g) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at 1-800-222-8985, and we will work to resolve your issueWe're open hours a day, seven days a week (Holiday hours may vary)Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfaction.h) TaxesAll orders are subject to applicable taxes in the states where the member resides.i) Discounts and PromotionsAny applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.j) Billing ErrorsIf you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at 1-800-222-immediately to notify us of such error.k) Reversals and ChargebacksInstant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as suchInstant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigateBe advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership Plans.We apologize that Mrs*** was not satisfied with our servicesAs a gesture of goodwill, Mrs*** has been issued a refund in the full amount she paid to Instant CheckmateThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

At noon *** time today 8/06/no additional refunds have been received from instantcheckmate since the July refunds were receivedThe balance due to me remains at $137.06. *** *** *** ** ***

Dear Ms*** *** This email is in response to the consumer complaint from Mr*** ***; reference #***We request that Mr*** please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports
from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Mr*** may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:Civil Judgments Old Phone Numbers ForeclosuresCorporate Affiliations Email Addresses SSN Issuance Date/LocationWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents Professional LicensesHunting/Fishing PermitsWeapons Permits Aircraft OwnedSexual OffensesNeighborsBusiness Associates And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) INSTANT CHECKMATE DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) INSTANT CHECKMATE DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMINSTANT CHECKMATE IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) INSTANT CHECKMATE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE INSTANT CHECKMATE MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLEINSTANT CHECKMATE UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) INSTANT CHECKMATE DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE OBTAINS ITS DATA PROVIDED IN CONNECTION WITH ITS SERVICES FROM THIRD-PARTY SOURCES, WHICH MAY OR MAY NOT BE COMPLETELY THOROUGH AND ACCURATE, AND THAT YOU SHALL NOT RELY ON INSTANT CHECKMATE FOR THE ACCURACY OR COMPLETENESS OF INFORMATION SUPPLIED IN CONNECTION WITH ITS SERVICESWITHOUT LIMITING THE FOREGOING, THE CRIMINAL RECORD DATA THAT MAY BE PROVIDED BY INSTANT CHECKMATE IN CONNECTION WITH ITS SERVICES MAY INCLUDE RECORDS THAT HAVE BEEN EXPUNGED, SEALED, OR OTHERWISE HAVE BECOME INACCESSIBLE TO THE PUBLIC SINCE THE DATE ON WHICH THE DATA WAS LAST UPDATED OR COLLECTEDYOU UNDERSTAND THAT YOU MAY BE RESTRICTED FROM ACCESSING CERTAIN INFORMATION AND MATERIALS WHICH MAY BE OTHERWISE AVAILABLEINSTANT CHECKMATE RESERVES THE RIGHT TO ADD MATERIALS AND FEATURES TO, AND TO DISCONTINUE OFFERING ANY OF THE MATERIALS AND FEATURES THAT ARE CURRENTLY A PART OF ITS SERVICES PROVIDED IN CONNECTION WITH A MEMBERSHIP PLAN.f) INSTANT CHECKMATE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Mr*** was not satisfied with our servicesAs a gesture of goodwill, Mr*** has been issued a refund in the amount of $24.85, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490-5980.Sincerely,Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I also ask that Instant Checkmate NOT relist my information in the future. Can they agree with this?
Regards,
*** ***