Instant Checkmate Inc

pre-wrap;">Dear *** *** ***,
This email is in response to the consumer complaint from *** *** ***; reference #***Our records show that *** *** enrolled in an Instant Checkmate membership by entering his personal information
Use of the Instant Checkmate website is subject to the following Privacy Policy:
Types of Information Collected
Traffic Data CollectedWe may automatically track and collect the following categories of information when you visit our Site: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site; and (4) types of web browsers used to access the Site (collectively "Traffic Data")Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the SiteCookies and web beacons are very small text files that are stored on your computer when you visit certain web pagesInstant Checkmate collects information through cookies and web beacons about your web browsing activities such as the address of the page you are visiting, the address of the referrer page you previously visited, the time you are viewing the page, your browsing environment and your display settingsWe use cookies and web beacons on our Site for some of the following purposes:
Understand traffic patterns and the number of visitors to the Site and other non-Instant Checkmate websites that we partner with;
Understand how you use and interact with the Site;
Improve the Instant Checkmate products and services;
Optimize your experience on our Site;
Provide anonymous individual or aggregate auditing, research, modeling and reporting for our advertisers and other partners (no personally identifiable information about you is shared with our advertisers and other partners as part of these activities);
Store your password so you do not have to re-enter it each time you visit the Site;
Provide you relevant advertising and content; and
Properly manage our SitePlease note that some cookies may be placed by a third party service provider who performs some of these functions for usOther companies' use of their cookies is subject to their own privacy policiesPersonal Information CollectedIn order for you to access and purchase products that we offer via the Site, we may require you to provide us with certain information that personally identifies you ("Personal Information")Personal Information may include the following categories of information: (1) Contact Data (such as your name, mailing address, and e-mail address); (2) Financial Data (such as your account or credit card number); and (3) Demographic Data (such as your zip code and age)If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards, or forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal InformationUses of Information Collected
We may use some of your Personal Information to send you information about our company or our products or services or to contact you when necessaryWe may also share some of your Personal Information with some of our partners who may use it to contact you about goods and servicesHowever, under no circumstances will we share your Financial Data with our partnersWe use your Financial Data only to verify your qualifications for certain products or services and to bill you for products and servicesWe do not use your Financial Data for any other purposeSharing of Personal InformationWe share certain categories of information we collect from you in the ways described in this Privacy PolicyWe may share certain types of Personal Information with advertisers and other third partiesThe other parties with whom we share the information may want to send you information about products or servicesWe do not share your Financial Data with these third partiesWe may share Financial Data with our business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and security) related to our operation of the SiteThose business partners have all agreed to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your data to carry out their specific business obligations to Instant CheckmateIf you do not want us to share your Personal Information with any third parties, please email us at [email protected] or select the "opt out" box on our online formsIn addition, we maintain a procedure for you to review and request changes to your Personal Information; this procedure is described belowWe may also share Traffic Data with advertisers and other third parties who may use it for advertising purposes, including to serve targeted advertisingIf we or some or all of our assets are acquired by another company, including through a sale in connection with bankruptcy, that company will possess the information collected by us, and it will assume the rights and obligations regarding your Personal Information as described in this Privacy PolicyWe may disclose Personal Information or other data to comply with law or legal requirements, enforce or apply our Terms of Use and other agreements, or protect our rights, property, or safety of our users, or othersEmail MarketingBy accepting this Privacy Policy and submitting your email address via the Site, you are expressly consenting to receive e-mail advertisements from Instant Checkmate, including through Instant Checkmate’s independent contractors, and from third parties concerning offers and advertisements unrelated to Instant Checkmate To opt-out of receiving promotional email messages from us, please click on the “Unsubscribe” link contained at the bottom of each email*** *** email address was removed from our email marketing listPlease allow at least days for the email advertisements to cease
Instant Checkmate apologizes for any confusion *** *** encountered regarding our policiesSince the concerns mentioned in his complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** *** This email is in response to the consumer complaint from Ms*** ***; reference #***We request that *** *** please read this response in full, as we have provided important refund information at the bottomOur records show that *** signed up for an
Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:2) Billing and Servicesa) Standard Membership PlansInstant Checkmate offers three standard Membership PlansAll Membership Plans are billed up front for the entire term selected.Standard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.b) $Trial MembershipIf you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancel.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enroll.d) Negative OptionBY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBEDe) Current Pricing and Price ModificationFor the most up-to-date pricing and Membership Plan descriptions, please go to ***We reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honored.f) Cancellation PolicyYou may cancel any Membership Plan at any time by going to *** or by calling our customer support line at ###-###-#### to speak with one of our Customer Service RepresentativesWe're open 24/(Holiday hours may vary)Any cancellation request will ensure you are not billed further.g) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at ###-###-####, and we will work to resolve your issueWe're open hours a day, seven days a week (Holiday hours may vary)Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfaction.h) TaxesAll orders are subject to applicable taxes in the states where the member resides.i) Discounts and PromotionsAny applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.j) Billing ErrorsIf you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at ###-###-#### immediately to notify us of such error.k) Reversals and ChargebacksInstant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as suchInstant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigateBe advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership Plans.We apologize that *** was not satisfied with our servicesAs a gesture of goodwill, *** has been issued a refund in the amount of $160.02, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.We have received your petition to have Mr***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy
and apologize for any inconveniences Mr*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Mr***’s request, his background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr*** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at *** or via email at *** We are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms*** *** This email is in response to the consumer complaint from Ms*** ***-***; reference #***.We’re sorry to hear that Ms***-*** had a bad experience with Instant CheckmateAs a gesture of goodwill, Ms***-*** has been issued a refund in the amount
of $5.94, which is the total amount she had paid to Instant checkmateIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint To be clear, my complaint specifically outlined the need to address and review Revdex.com's accreditation status of a company that has had literally 'thousands of consumer complaints' for deceptive marketing practices and ancillary harm to consumers through distribution/sale of customer lists to other internet-based companies, including descriptive phonographic emails and access to phonographic websites Please note INSTANT CHECKMATE proudly announced to the Revdex.com that they had refunded 'charges' This is a statement. I contacted the credit card company, filed a dispute, charges were removed, and a 'block' was enacted to prevent future charges to my credit cardThe credit card company reviewed their data and concluded this company has a high number of customer-initiated disputes and 'blocks' to protect their customers and reduce the volume of activities spent by their administrative resources to address an issue generated by INSTANT CHECKMATE, a highly rated Revdex.com accredited company Other companies are taking action, my own perception is that the Revdex.com would also take action As evidenced by a response that did not address the complaint, the Revdex.com offered a computer-generated check-the-box, yes-emailTo paraphrase: 'the company responded, the Revdex.com interprets a response as resolution
1.The response from *** *** *** dba INSTANT CHECKMATE offered no more than a cut-and-paste of what is described as 'terms of agreement' and does not address the complaint filed with the Revdex.com This company pays annual dues to the Revdex.com, why would the Revdex.com risk loss of revenue by clearly understanding the consumer's specific complaint? As the Revdex.com is not a government agency, of which I understand and some believe to be the case, the Attorney General's office and Federal Trade Commission are government agencies take consumer complaints seriously and act upon information provided in the complaint The Attorney General's office and The Federal Trade Commission do not measure success by 'speed of response' or measure effectiveness and success through 'administratively closing' consumer complaints Whether or not a business is accredited, it can be graded by the Revdex.com The grading system, ranging from A+ to F is confusing at best and useless at worst Business grades are determined by factors, including how many complaints have been filed with the Revdex.com against the business and if how the business responded Notably however a business's grade won't necessarily be hurt if nothing much comes of a complaint and the customer is left unsatisfied rather, all that matters, grading-wise, is that the business responded and made a 'good faith effort to resolve complaints" This means that a business could have a good grade even if it is the subject of a lot of complaints, as long as the business dutifully response, even in a pro-forma wayWhile the Revdex.com offers consumers many services and lists of popular scams to watch out for, the organization's mission isn't to have your back, as demonstrated by a request to close the complaint In this instance, a quick response equals resolution and another data point used to manage metrics From top to bottom, the Revdex.com is funded by the annual dues paid by businesses it anoints with 'accreditation', which allows companies to put iconic Revdex.com stamps of approval on websites, marketing materials, and storefronts This raises very obvious questions about 'conflict of interest': the Revdex.com customers are businesses, not consumersHow can the Revdex.com serve as an honest broker between businesses and consumers when it is fully funded by parties such as *** *** *** dba INSTANT CHECKMATE It would appear there's a natural incentive to portray dues-paying clients in the best possible lightIn this case, content of my complaint specifically outlined the need to address the sale/distribution of INSTANT CHECKMATE customer lists to other internet organizations who generate vast amounts of spam and unauthorized charges to my email account: sale/distribution of customer lists adds value to INSTANT CHECKMATE and other companies marketing plan: flood the market, or statistically 'hook' individuals who may interpret emails as official communication from banks, credit card companies, fortune companies, and phonographic websites. The unauthorized charge to my credit card and INSTANT CHECKMATE'S answer that I willingly entered into an agreement is inaccurateThe dues-paying INSTANT CHECKMATE is a customer of the Revdex.com and false/illegal business practices continue as long as INSTANT CHECKMATE will pay the Revdex.com for accreditation. Filing a complaint with the Revdex.com would seem the right thing to doIn this case high expectations were set high the Revdex.com would address content, not speed of response It is apparent Revdex.com grades are not a reflection of customer experience or the overall quality of a business which the majority of customers believe is the mission of the Revdex.comInstead, business grades are determined by what the Revdex.com determines as resolution, not the consumer who filed the complaint. I understand the Revdex.com cannot shut down a business or tell companies how to run their business What the Revdex.com can do is evaluate and confirm the accuracy of the company's description of their business Revdex.com has the data! Review your data! The sheer number of consumer-filed complaints for deceptive marketing is a strong indicator that there is a sizable and quantifiable gap A company-supplied description of core competencies by a dues-paying organization versus the sheer volume of consumer-generated complaints to the Revdex.com of deceptive business practice is confirmed by data, not perception or speculation. 7. While it would seem the Revdex.com would take action with companies who profit from distribution of customer lists to organizations who distribute pornography, Federal law mandates pornography as legal when distributed to adults and illegal to distribute pornography to minors Companies know the line of demarcation and can offer customer lists knowing that the list contains email addresses who have identified themselves as adults In this case INSTANT CHECKMATE can offer a highly sought after 'no minor' customer lists.8. How the Revdex.com can rate INSTANT CHECKMATE with an A- rating is beyond belief and validation that the Revdex.com does not adhere to its own criteriaUsing Revdex.com measurement criteria to determine the Revdex.com-provided 'grade' confirms the Revdex.com has not followed its on publicly distributed checklist to determine a true and accurate rating of INSTANT CHECKMATE. A review of Revdex.com's criteria used to rate and accredit companies is provided below with ITALICIZED elements that must be addressed immediately*Summary: I fully anticipate the Revdex.com will offer and enact one of two types of resolution: Revdex.com 'administratively' closing the case, or offer of Revdex.com mediation or a Revdex.com fee-based serviceConsumer perception is that the Revdex.com is an organization who truly cares about the consumer which is why I filed a complaint, or 'why not it can't hurt to file a complaint' I had hoped the Revdex.com would engage in a manner other than managing metrics However hope is not a strategy, I am left without resolution, and the Revdex.com can transfer an open case to the bucket labeled 'issue resolved' By using Revdex.com's criteria, italicized items and point values do not add up to the Revdex.com published rating An INSTANT CHECKMATE press release touts a A- rating which according to the Revdex.com rating system is a point score My complaint encompasses those items where INSTANT CHECKMATE does not meet criteria On a point scale, INSTANT CHECKMATE'S score could be as low as points, or far below an F ratingUsing 'benefit of the doubt' that the maximum number of points would not be deducted, the math still shows the sheer number of violations are inconsistent with the number of points needed to achieve an A- rating I use fact-based data to determine whether an organization adheres to its own criteria Facts are truth, consumer complaints are truth, volume of complaints is truth, and Revdex.com's 'administrative close' is unfortunate, but true * Revdex.com ratings represent the Revdex.com's opinion of how the business is likely to interact with its customersThe Revdex.com rating is based on information Revdex.com is able to obtain about the business, including complaints received from the publicRevdex.com seeks and uses information directly from businesses and from public data sources. Revdex.com assigns ratings from A+ (highest) to F (lowest)In some cases, Revdex.com will not rate the business (indicated by an NR, or "No Rating”) for reasons that include insufficient information about a business or ongoing review/update of the business’s file.Revdex.com Business Reviews generally explain the most significant factors that raise or lower a business’s rating.Revdex.com ratings are not a guarantee of a business’s reliability or performance Revdex.com recommends that consumers consider a business’s Revdex.com rating in addition to all other available information about the business.RATING ELEMENTSRevdex.com ratings are based on information in Revdex.com files with respect to the following factors:Business’s complaint history with Revdex.com.The Revdex.com rating takes into account the following information with respect to closed complaints that relate to a business’s marketplace activities:Number of complaints filed with Revdex.com against the business.The size of the business.If complaints have been filed, whether in Revdex.com's opinion the business appropriately responded to them.If complaints have been filed, whether in Revdex.com’s opinion the business resolved the complaints in a timely manner to the customer's satisfaction.If complaints have been filed, whether in Revdex.com's opinion the business made a good faith effort to resolve complaints, even if the customer was not satisfied with the resolution.If complaints have been filed, whether in Revdex.com's opinion the business failed to resolve the underlying cause(s) of a pattern of complaints.The age of resolved complaintsOlder resolved complaints have less of an impact on the rating than newer complaints.Revdex.com analysis of a business’s complaint history generally takes into account the business’s size if Revdex.com has reliable information to establish its sizeIf Revdex.com cannot reliably determine business size, it will consider the business to fall within Revdex.com's smallest size category.Type of business.A business’s Revdex.com rating is lowered if, in Revdex.com's opinion, the business is of a type of business believed to operate in violation of the law or materially misrepresent its products/servicesBusinesses that fall within this category will always get an “F” rating.Time in business.A business’s Revdex.com rating is based, in part, on the length of time the business has been operatingIf Revdex.com is unable to obtain, from the business or from other sources, information about time in business that Revdex.com deems reliable, Revdex.com will consider business to have started at the time Revdex.com opened its file on the business.Transparent Business PracticesA business’s Revdex.com rating is lowered if Revdex.com determines that the business is not being transparent about its marketplace conductThis includes situations where:A business does not provide complete information about products and services offered, and/or ownership.A business uses addresses or an address cannot be determined.Failure to honor commitments to Revdex.com.A business’s Revdex.com rating is lowered if a business does not honor its commitments to Revdex.com, including commitments to abide by a mediation settlement or an arbitration award.Licensing and government actions known to Revdex.com.A business’s Revdex.com rating is lowered when Revdex.com has knowledge of the following:Failure of the business to have required competency licensing (i.e., licensing that requires a competency assessment or can be taken away based on misconduct by business).Finalized government actions against the business that relate to its marketplace activities and, in Revdex.com's opinion, raise questions about the business’s ethics or its reliability in providing products/services. Government actions may be rated as major, moderate or minor, and the rating deduction varies accordinglyHowever, older government actions have less of an impact than newer government actions of the same type.Revdex.com routinely checks required competency licensing and government actions before a business is accredited by Revdex.comRevdex.com does not routinely check required competency licensing and government actions for businesses that do not seek Revdex.com accreditation, although in some cases Revdex.com learns of these matters through its marketplace research.Advertising issues known to Revdex.com.A business’s Revdex.com rating is lowered when the business does not, in Revdex.com's opinion, appropriately respond to Revdex.com advertising challenges that relate to:Misuse of the Revdex.com name or Revdex.com marks; orQuestions about the truthfulness, accuracy or substantiation of advertising claims or compliance with the Revdex.com Code of AdvertisingAdvertising issues may be rated as major, moderate or minor, and the rating deduction varies accordingly. Revdex.com advertising challenges are made at Revdex.com's discretion when it receives complaints from consumers or competitors about advertising or when Revdex.com identifies questionable advertising through its monitoring of local media.RATING POINTSThis chart shows the maximum number of points that can be earned or deducted in each element of the Revdex.com rating systemA business’s total score is on a point scale. Please note there are some categories in which businesses can only lose points, and for those categories a "0” is indicated as the maximum number of points that can be awarded.ElementRange of points that can be earned or deducted (maximum to minimum)Complaint Volume (Weighted by Complaint Age)to Unanswered Complaintsto Unresolved Complaintsto Complaint Resolution Delayedor Failure to Address Complaint Patternor -Type of Businessto -Time in Businessto Transparent Business Practicesor -59. Failure to Honor Mediation/Arbitrationto -Competency Licensingor -Government Action (per action)to -Advertising Review (per incident)to -Revdex.com Trademark Infringementor -41LETTER RATING SCALEThis is the point scoring scale Revdex.com uses to assign letter grade ratings:FromToLetter Rating97100A+9496.99A9093.99A-8789.99B+8486.99B8083.99B-7779.99C+7476.99C7073.99...⇄
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The listing as of this morning is still live and until it is completely removed, I will not not accept their attempt at an outcome
Regards,
*** ***

Dear *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference ? #***.We have received your petition to have *** *** information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's
privacy and apologize for any inconveniences *** *** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? We ask that *** *** please send us the following information as it appears on Instantcheckmate.com so that we may locate the correct report: First Name, Last Name Date Of Birth/AgeCity, State, Zip Code Possible Relatives Additional Locations If *** *** prefers to call or email us directly to ensure her privacy, she can reach us at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist with the matter.Sincerely, Customer Support Instant Checkmate

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolvedIf they could update the Google search webmaster on updating the directed search results that would be great.?
Regards,
*** ***

Dear Ms*** ***, This email is in response to the consumer complaint from Miss *** ***; reference #***.We get our information by collecting data from local, state, federal, and independent sourcesWe make every reasonable effort to ensure that information that has been opted out does not appear or reappear on our siteHowever, due to the nature of public records information and how it is collected, subtle discrepancies in data may make it difficult to remove everything associated with the person opting outIf Miss *** sees information about herself after being opted out, we are more than willing to assist with removing it.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected], Customer Support Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.We apologize for Mr***’s frustrating experience with Instant CheckmateMr*** opted in to receive push notifications by clicking “Allow” on our websiteIn order to disable
push notifications on Mobile Devices please follow the instructions below:Go to Browser Settings ??"> Site Settings ??"> NotificationsSelect the site you want to unsubscribe fromUnder Permissions, click Notifications and change it to ‘Block’ or ‘Clear & Reset'Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference #***A full refund was issued to *** *** on February 1, We ask for *** ***’ patience as the refund may take 3-business days to post back into her accountSome banks take longer to process these refunds than othersAs mentioned previously, the refund has been credited back on the credit card used to enroll in our servicesSince the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ***Sincerely,Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms*** ***? This email is in response to the consumer complaint from Ms*** ***; reference #***We apologize to Ms*** for her frustrating experience when trying to opt out her background report from the Instant Checkmate websiteInstant Checkmate takes every
reasonable precaution to ensure that all data associated with each request is suppressed; however, due to the nature of public records information and how it is collected, subtle discrepancies in data may make that difficult to doIn these cases, we are more than happy to work with the person to get all information removed from our websiteAs per Ms***’s request, her information showing on the URL provided to our Customer Support Team is no longer showing.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference #***.Per our original response, we did provide *** ***’ with a refundOur system only allows us to issue refunds from the past yearWhen signing up for our services, we provide adequate verbiage that a customer will be charged until they cancel, which can be done at any timeDespite the aforementioned, as a courtesy, we have provided Ms***’ with months worth of refundsPer our records, Ms*** was refunded $out of a total of $that was paid to Instant Checkmate*** ***’ original desired settlement was to be reimbursed for all charges other than the initial charge of $This desired settlement has been completely addressedIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Ms*** ***; reference #***.We have received your petition to have Ms***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and
apologize for any inconveniences Ms*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? As per Ms***’s request, her background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Ms*** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at *** or via email at ***We are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.We have received your petition to have Mr***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy
and apologize for any inconveniences Mr*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? As per Mr***’s request, his background report has been removed from Instant Checkmate’s website.Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr*** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms***? ***, This email is in response to the consumer complaint from Ms*** ***; reference #***.We have received your petition to have Ms***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and
apologize for any inconveniences Mr*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? We are unable to locate any of Ms***’s information on our siteIf Ms*** is still seeing her information on our site, we kindly ask her to provide the full URL and a screenshot of where she is seeing her information.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear *** ***, This email is in response to the consumer complaint from *** ***; reference #***We request that *** *** please read this response in full, as we have provided important refund information at the bottomOur records show that *** *** signed up for an
Instant Checkmate membership by entering his personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:4) Billing and Servicesa) Current Pricing and Price ModificationFor the most up-to-date pricing and Membership Plan descriptions, please go to https://www.instantcheckmate.comWe reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Sites at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honored.b) Standard Membership PlansInstant Checkmate offers two standard Membership Plans for Background ReportsAll Membership Plans are billed up front for the entire term selected.This product includes unlimited person reports for an initial price of $and re-bills $every month(s).: Your membership will automatically renew every days unless you cancel before the start of the next termInstant Checkmate will charge the recurring membership fee of $to the same payment option you use today until you cancelTo cancel your subscription, call (800) 222-anytime.This product includes unlimited person reports for an initial price of $and re-bills $every month(s).: Your membership will automatically renew every months unless you cancel before the start of the next termInstant Checkmate will charge the recurring membership fee of $to the same payment option you use today until you cancelTo cancel your subscription, call (800) 222-anytime.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.c) $Trial MembershipIf you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancel.d) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enroll.e) Negative OptionBY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBEDWe apologize that *** *** was not satisfied with our servicesAs a gesture of goodwill, *** *** has been issued a refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-We are available to assist you during regular business hours, Mon-Sun 5am - 10pm PST (8am - 1am EST)Sincerely,Customer SupportInstant Checkmate