Instant Checkmate

February 11, sans-serif;"> Better Business Bureau Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear [redacted] ***, This email is in response to the consumer complaint from Ms [redacted] , dated February 11, 2014; reference number [redacted] Our records show on February 9, 2014, Ms [redacted] chose the option to purchase a Premium UpgradeIn order to complete the process, Ms [redacted] had to agree to the $charge by selecting “Continue, yes I want the premium report” button at the bottom of the pageThe option to cancel and avoid purchasing the Premium Upgrade is also available on the opposite side of the continue button The information of the Premium Reports May include: Civil Judgments Old Phone Numbers Foreclosures Corporate Affiliations Email Addresses Issued SSN Water Crafts Owned UCC Filings Phone Numbers Properties Owned Voter Registration Florida Accidents Professional Licenses Hunting/Fishing Permits Weapons Permits Aircraft Owned Sexual Offenses Neighbors Business Associates And Much More! A One time Charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member Instantcheckmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." Disclaimer of Warranties A) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS B) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES C) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION D) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES E) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We are sorry to hear that Ms [redacted] was not satisfied with our servicesMs [redacted] ’s account has been cancelled and she will not incur any future chargesShe has been refunded a total of $Please allow 3-business days for this refund to process Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

June 21, justify;">Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms [redacted] , This email is in response to the consumer complaint from [redacted] on June 20, Our records show on April 3, 2014, Mr [redacted] enrolled in the Instant Checkmate $Trial membership program by entering his personal information and credit card information In order to complete the enrollment process, Mr [redacted] had to check a box to agree to Instant Checkmate's Terms and Conditions Instant Checkmate's Terms and Conditions clearly state the following information: The use of this website is subject to the following terms of use: $Trial Membership If you selected a trial membership, you will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, you will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancel You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at [redacted] between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel your upcoming bill Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST seven days a week, or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction According to our records, Mr [redacted] called in to inquire about the charges that were incurred on June 18, The charges were then explained to him and were also refunded in the amount of $We are sorry to hear that Mr [redacted] was not satisfied with our servicesMr [redacted] 's Instant Checkmate account has been cancelled and refunded, and he will not incur any further charges Instant Checkmate apologizes for any confusion Mr [redacted] encountered regarding our policies and billing plan Since he has been provided a refund and the concerns mentioned in his complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted] Sincerely, Customer Support Instant Checkmate

pre-wrap;">Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ***; reference # [redacted] Our records show that Ms [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use: 2) Billing and Services a) Standard Membership Plans Instant Checkmate offers three standard Membership PlansAll Membership Plans are billed up front for the entire term selectedStandard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancelStandard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancelStandard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancelIf your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selectedb) $Trial Membership If you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancelc) Nonstandard Membership Plans Instant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enrolld) Negative Option BY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED e) Current Pricing and Price Modification For the most up-to-date pricing and Membership Plan descriptions, please go to http://www.instantcheckmate.comWe reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honoredf) Cancellation Policy You may cancel any Membership Plan at any time by going to http://www.instantcheckmate.com/cancel or by calling our customer support line at ###-###-#### to speak with one of our Customer Service RepresentativesWe're open 24/(Holiday hours may vary)Any cancellation request will ensure you are not billed furtherg) Refund Policy Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at ###-###-####, and we will work to resolve your issueWe're open hours a day, seven days a week (Holiday hours may vary)Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfactionh) Taxes All orders are subject to applicable taxes in the states where the member residesi) Discounts and Promotions Any applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your orderj) Billing Errors If you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at ###-###-#### immediately to notify us of such errork) Reversals and Chargebacks Instant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as suchInstant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigateBe advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership PlansWe apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, Ms [redacted] has been issued a full refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely, Customer Support Instant Checkmate

This company just debited my account for the whole year yesterday I called to cancel the service and they told me that I would not be billed further I requested a refund, seeing as the payment was just taken, and had not planned on using the service And they refused Not very happy So if you are planning on using this service temporarily, be warned you will not get a refund if you cancel

pre-wrap;">Dear Ms [redacted] This email is in response to the consumer complaint from [redacted] ***; reference # [redacted] We request that Dr [redacted] please read this response in full, as we have provided important refund information at the bottom Our records show that [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use: 2) Billing and Services a) Standard Membership Plans Instant Checkmate offers three standard Membership PlansAll Membership Plans are billed up front for the entire term selectedStandard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancelStandard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancelStandard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancelIf your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selectedb) $Trial Membership If you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancelc) Nonstandard Membership Plans Instant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enrolld) Negative Option BY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED e) Current Pricing and Price Modification For the most up-to-date pricing and Membership Plan descriptions, please go to [redacted] We reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honoredf) Cancellation Policy You may cancel any Membership Plan at any time by going to [redacted] or by calling our customer support line at ###-###-#### to speak with one of our Customer Service RepresentativesWe're open 24/(Holiday hours may vary)Any cancellation request will ensure you are not billed furtherg) Refund Policy Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at ###-###-####, and we will work to resolve your issueWe're open hours a day, seven days a week (Holiday hours may vary)Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfactionh) Taxes All orders are subject to applicable taxes in the states where the member residesi) Discounts and Promotions Any applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your orderj) Billing Errors If you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at ###-###-#### immediately to notify us of such errork) Reversals and Chargebacks Instant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as suchInstant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigateBe advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership PlansWe apologize that [redacted] was not satisfied with our servicesAs a gesture of goodwill, [redacted] has been issued a refund in the amount of $525.78, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely, Customer Support Instant Checkmate

pre-wrap;">Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We request that Ms [redacted] please read this response in its entirety, as we have included important refund information at the bottom Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Ms [redacted] may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to usIn addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customersA premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include: Civil Judgments Old Phone Numbers Foreclosures Corporate Affiliations Email Addresses Issued SSN Water Crafts Owned UCC Filings Phone Numbers Properties Owned Voter Registration Florida Accidents Professional Licenses Hunting/Fishing Permits Weapons Permits Aircraft Owned Sexual Offenses Neighbors Business Associates And Much More In order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.” The text directly to the right of this “Continue” button clearly and conspicuously reads: A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active memberWe get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website: DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of Use Disclaimer of Warrantiesa) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASISb) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICESc) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATIONd) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATESe) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENTWe apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $57.97, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Here is the requested information: First Name, Last Name [redacted] Date Of Birth/Age [redacted] **City, State, Zip Code [redacted] ***Possible Relatives ***Additional Locations [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me A full refund has been credited to the card account used for the transaction While I appreciate the refund, I still believe the company could and should improve their representation of services and associated costsThank you for your service Regards, [redacted] ***

total waste of time and money

Dear Ms [redacted] This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] .We have received your petition to have Mr [redacted] information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? As per Mr [redacted] request, his background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

From the BUSINESS:Sent 10/12/12:32:PMDear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] .We have received Mr [redacted] ’s multiple requests to have his information removed from our websiteAs mentioned in our previous response, Mr [redacted] ’s background report and personal information has been removed from our website as of August 8, We ask Mr [redacted] to keep in mind that the link, [redacted] , cannot be removed as there are records for other [redacted] sA search of the name, [redacted] , retrieves multiple results from around the countryMr [redacted] ’s specific record, however, will not show as it has been opted outAdditionally, all records for [redacted] in Florida are no longer showingThis can be verified at [redacted] If you have any further questions or concerns, please contact our Customer Support Team at [redacted] or via email at [redacted] We are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

I paid for one month and a pdf downloadI received the receipt for the download but never got one for the one month paymentMy first call promised me that I'd receive one within hrsI still didn't get oneI called again and was told I'd need to call another number on send an email to one of their email addresses--yet more time and effort on my part to get for what should have been automaticAnd incidentally, their report on me (which I got to see what someone using a service like this would receive--a basic security and identity check on my part) was absolutely minimalI would not recommend this company to anyoneTheir service may be helpful but their business methods are appalling

June 30, Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] , submitted on June 27, We apologize that Ms [redacted] was not satisfied with our services and that she was not provided with the information for which she was searching InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments All of the information contained in our reports is part of what is referred to as "public record." Our records show that, on June 27, 2014, Ms [redacted] accessed Instant Checkmate’s website, www.instantcheckmate.com, and enrolled in Instant Checkmate’s one month membership program by entering her personal information, entering her credit card information, and agreeing to Instant Checkmate’s Terms of Use Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms Specifically, the Terms of Use describe: Standard Membership PlansInstant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected.For a standard 1-month membership, you will be billed $immediately upon purchase and $every month thereafter, unless you cancelYou may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at ###-###-#### twenty-four hours a day (holiday hours vary) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel your upcoming bill Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff twenty-four hours a day (holiday hours vary), and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We regret that Ms [redacted] was not satisfied with our services On June 27, 2014, Ms [redacted] contacted Instant Checkmate to cancel her membership and was issued a refund in the amount of $22.86, which represents a full refund of the total amount paid by Ms [redacted] Ms [redacted] will not incur any future charges from Instant Checkmate Although she agreed to Instant Checkmate’s billing terms, Instant Checkmate has nonetheless provided Ms [redacted] a full refund and we therefore consider this matter closed If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via e-mail at: [email protected] are available days a week, hours a day to assist you Sincerely, [redacted] Customer Support

June 17, sans-serif;"> Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] , dated June 15, 2014; reference number # [redacted] Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments All of the information contained in our reports is part of what is referred to as the "public record." 8) Disclaimer of Warranties a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We are sorry to hear that Ms [redacted] was not satisfied with our servicesMs [redacted] ’s account has been cancelled, and she will not incur any future chargesShe has been honored a full refund to her account, totaling $She has been refunded $for the initial membership fee, which was the only fee incurred by Ms [redacted] Please allow 3-business days for this refund to process Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They are hiding behind the fact that they are using deceptive practices and then up-charging for EVERY aspect of critical data What they are doing is complete fraud and using completely deceptive business practices and it needs to be stopped [redacted] should also take action and stop running ads for their services Regards, [redacted]

March 26, sans-serif;"> Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms *** , This email is in response to the consumer complaint from Mr [redacted] dated March 19, 2014, reference number [redacted] Our records show on March 11, 2014, Mr [redacted] enrolled in the Instant Checkmate Trial membership program by entering his personal information and credit card information In order to complete the enrollment process, Mr [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions Instant Checkmate’s Terms and Conditions clearly state the following information: The use of this website is subject to the following terms of use: Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected b) $Trial Membership If you selected a trial membership, you will be billed $ immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, you will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial period You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at 1-866-490-between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel your upcoming bill Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We are sorry to hear that Mr [redacted] was not satisfied with our services Mr [redacted] has been provided with a full refund of $25.81, which is the total amount Instant Checkmate is able to refundPlease allow 3-business days for this amount to be reflected in Mr [redacted] account balance Mr [redacted] ’s Instant Checkmate account has been cancelled and he will not incur any further charges Instant Checkmate apologizes for any confusion Mr [redacted] encountered regarding our policies and billing plan Since Mr [redacted] has been provided a full refund and the concerns mentioned in Mr [redacted] ’s complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490- Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mrs [redacted] ***; reference # [redacted] We request that Mrs [redacted] please read this response in its entirety, as we have included important refund information at the bottom InstantCheckmate.com is a people search engine, which compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." Instant Checkmate is NOT a Consumer Reporting Agency, and using our site as such is a violation of the Fair Credit Reporting Act (FCRA)Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain the FCRA Our records show that Mrs [redacted] signed up for a Reverse Phone Lookup account by entering her personal information and credit card informationIn order to complete the enrollment process, Mrs [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions Specifically, the Terms of Use describe: 3) Fair Credit Reporting Act (FCRA) Notice Instant Checkmate IS NOT A CREDIT REPORTING AGENCY ("CRA") FOR PURPOSES OF THE FAIR CREDIT REPORTING ACT ("FCRA")AS SUCH, THE ADDITIONAL PROTECTIONS AFFORDED TO CONSUMERS, AND OBLIGATIONS PLACED UPON CREDIT REPORTING AGENCIES, ARE NOT CONTEMPLATED BY, NOR CONTAINED WITHIN, THESE TERMS OF USE You may not use any information obtained from Instant Checkmate in connection with determining a prospective candidate's suitability for: Health insurance or any other insurance Credit and/or loans Employment Education, scholarships or fellowships Housing or other accommodations Benefits, privileges or services provided by any business establishment The information provided by Instant Checkmate has not been collected in whole or in part for the purpose of furnishing consumer reports, as defined in the FCRAAccording to applicable law, you are not permitted to use any of this information as a factor in: (a) establishing an individual's eligibility for personal credit, loans, insurance or assessing risks associated with existing consumer credit obligations; (b) evaluating an individual for employment, promotion, reassignment or retention (including employment of household workers such as babysitters, cleaning personnel, nannies, contractors, and other individuals); (c) evaluating an individual for educational opportunities, scholarships or fellowships; or (d) any other personal business transaction with another individual (including, but not limited to, leasing, renting or sale of a house, apartment or other dwelling) In addition to the Terms of Use, the following disclaimer is displayed clearly and conspicuously on every page of our website: DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of Use Despite the previously mentioned stipulations, we understand that Mrs [redacted] was not satisfiedWe have received authorization to grant a full refund of $Please allow to business days for the refund to post back to the customer’s account Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

The website removed my personal information and it no longer comes up in a Google search of my nameThank VERY much for the quick response and helping to get this resolved so quickly!!

January 29, Arial;"> Revdex.com Viewridge Ave Suite San Diego, CA Re: Revdex.com Complaint Case # [redacted] Dear Ms***, This email is in response to the consumer complaint from Ms [redacted] dated January 28, reference number [redacted] Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments All of the information contained in our reports is part of what is referred to as the "public record." 8) Disclaimer of Warranties a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We are sorry to hear that Ms [redacted] was not satisfied with our servicesMs***’s account has been cancelled and she will not incur any future chargesShe has been refunded $on January 28, Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

What a TOTAL waste of my $15! I should have listened to others who tried to tell meThe information that I know is factual was completely missing from the report, while some of the information contained in the report was completely inaccurateDON'T WASTE A SINGLE DOLLAR ON THIS USELESS "report"