Instant Checkmate

June 21, sans-serif;"> Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms [redacted] , This email is in response to the consumer complaint from [redacted] *** on June 20, Our records show that on August 8, 2013, Ms*** enrolled in the Instant Checkmate monthly membership program by entering her personal information and credit card information In order to complete the enrollment process, Ms*** had to check a box to agree to Instant Checkmate’s Terms and Conditions Instant Checkmate’s Terms and Conditions clearly state the following information: The use of this website is subject to the following terms of use: Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected For a standard 1-month membership, you will be billed $immediately upon purchase and $every month thereafter, unless you cancel If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate you selected You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at ###-###-#### between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel your upcoming bill Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We are sorry to hear that Ms*** was not satisfied with our servicesMs*** has been honored a refund in the amount of $228.60, which is the full amount we are able to refundMs***’s Instant Checkmate account has been cancelled, and she will not incur any further charges Instant Checkmate apologizes for any confusion Ms*** encountered regarding our policies and billing plan She has been provided a full refund and the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

Dear [redacted] This email is in response to the consumer complaint from Mr [redacted] ***; reference # [redacted] .Instant Checkmate apologizes for any confusion Mr [redacted] encountered regarding our policiesUse of the Instant Checkmate website is subject to the following Privacy Policy:viEmail MarketingBy submitting your email address via the Site, you are expressly consenting to receive emails from Instant Checkmate, including from Instant Checkmate’s affiliates, and from third parties concerning offers and advertisements unrelated to Instant Checkmate? To unsubscribe from receiving email messages from us, from our affiliates or from other third parties, click on the “Unsubscribe” link contained in each email.Mr***’s email address was removed from our email marketing listPlease allow at least days for the email advertisements to ceaseSince the concerns mentioned in Mr***’s complaint have been addressed, we therefore consider this matter closedIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-We are available to assist you during regular business hours, Mon-Sun 5am - 10pm PST (8am - 1am EST)Sincerely,Customer SupportInstant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On 10/Instant Checkmate responded that my email has been removed from their list but allow days for the change to take effect Revdex.com closed the complaint before the days occurred I was waiting to see if the junk emails I complained about would stop As of today 11/the # of emails per day have increased from to 45! Instant Checkmate has NOT done what it said it would do to satisfy the complaint! Regards, [redacted]

Dear Ms [redacted] This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] .We apologize that Mr [redacted] experienced this unfortunate incidentHowever, we do not send out emails regarding background checks to complete employment processes as our service is not FCRA compliantSpecifically, the Terms of Use describe: 6) Fair Credit Reporting Act (FCRA) NoticeInstant Checkmate IS NOT A CREDIT REPORTING AGENCY ("CRA") FOR PURPOSES OF THE FAIR CREDIT REPORTING ACT ("FCRA"), USC §§ et seqAS SUCH, THE ADDITIONAL PROTECTIONS AFFORDED TO CONSUMERS, AND OBLIGATIONS PLACED UPON CREDIT REPORTING AGENCIES, ARE NOT CONTEMPLATED BY, NOR CONTAINED WITHIN, THESE TERMS.You may not use any information obtained from Instant Checkmate in connection with its Services to determine a prospective candidate's suitability for:Health insurance or any other insurance,Credit and/or loans,Employment,Education, scholarships or fellowships,Housing or other accommodations, orBenefits, privileges or services provided by any business establishment.The information provided by Instant Checkmate in connection with its Services has not been collected in whole or in part for the purpose of furnishing consumer reports, as defined in the FCRAAccording to applicable law, you are not permitted to use any of this information as a factor in: (a) establishing an individual's eligibility for personal credit, loans, insurance or assessing risks associated with existing consumer credit obligations; (b) evaluating an individual for employment, promotion, reassignment or retention (including employment of household workers such as babysitters, cleaning personnel, nannies, contractors, and other individuals); (c) evaluating an individual for educational opportunities, scholarships or fellowships; (d) evaluating an individual’s eligibility for a license or other benefit granted by a government agency or (e) any other product, service or transaction in connection with which a consumer report may be used under the FCRA or any similar state statute, including, without limitation, apartment rental, check-cashing, or the opening of a deposit or transaction accountYou also agree that you shall not use any of the information you receive in connection with Instant Checkmate’s Services to take any "adverse action," as that term is defined in the FCRA; you have appropriate knowledge of the FCRA; and, if necessary, you will consult with an attorney to ensure compliance with these Terms.We apologize for any confusion that Mr [redacted] experienced with our serviceAs a gesture of goodwill, Mr [redacted] has been issued a refund in the amount of $24.85, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] My credit card was credited $400.01.....not the full amt they stated they had credited me for I was charged payments of $and refunded payments so am still owed the remaining payments or $ Thank you[redacted]

The information provided by the Instant Checkmate website was utterly worthless, largely incomplete and inaccurate with regard to some public information that I already knew To top it off, they billed me a recurring charge of $for seven months until I realized what the charge was on my credit card and cancelled The customer service rep was trained to talk in circles and provide no resolution to my problem A complete RIPOFF

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have reached out already and informed them it was a fraudulent charge, got it refunded and supposedly canceled once alreadyThen got charges againThe argument I read the terms is crap, because I DIDN'T SIGN UPAfter the first charge I was given back my money and told it was overStill being chargedLivid.? Regards, [redacted]

Dear Ms [redacted] This email is in response to the consumer complaint from Dr [redacted] reference # [redacted] We request that Dr [redacted] please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Dr [redacted] may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:Civil Judgments Old Phone Numbers ForeclosuresCorporate Affiliations Email Addresses Issued SSNWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents Professional LicensesHunting/Fishing PermitsWeapons Permits Aircraft OwnedSexual OffensesNeighborsBusiness Associates And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Dr [redacted] was not satisfied with our servicesAs a gesture of goodwill, Dr [redacted] has been issued a refund in the amount of $22.86, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is very satisfactory to me I was very impressed by how quickly the company responded after I sent you my complaint.I do the the company should shift from opt-out for consumer transactions I suspect few individuals need or want personal history reports on a frequent and ongoing basis Maybe offer a one time use at a higher price, with an option to oat a lower price.Thanks for your help on this Regards, [redacted]

Dear MsGabrielle Almond, This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] .Again, we would like to apologize for the inconvenience Ms [redacted] has experienced with Instant Checkmate Unfortunately, given the information provided by Ms [redacted] to Revdex.com, we are still unable to locate this account with InstantCheckmate.comWe have reached out to Ms [redacted] privately to get the needed information to locate her account and ultimately resolve her issueIt would be very helpful if Ms [redacted] could provide the best time and method of contact so that we can reach out to her directly and expedite this processIf Ms [redacted] prefers not to be contacted directly, we respect her privacyHowever, we would request that she provide the phone number used to call customer service so that we can pull the notes associated with the calls along with her account and get the charges refundedIf Ms [redacted] would like to reach out directly to us, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

June 6, sans-serif;">Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms [redacted] , This email is in response to the consumer complaint from [redacted] on June 5, Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments All of the information contained in our reports is part of what is referred to as the "public record." 8) Disclaimer of Warranties a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We are sorry to hear that Ms [redacted] was not satisfied with our services Ms***’s account has been cancelled, and she will not incur any future chargesShe has been honored a refund of $61.15, which is the total amount that Ms [redacted] had paid to Instant CheckmatePlease allow 3-business days for this refund to process Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted] Sincerely, Customer Support Instant Checkmate

March 13, Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms***, This email is in response to the consumer complaint from Mr [redacted] dated March 11, reference number [redacted] Our records show that on, Mr [redacted] enrolled in the Instant Checkmate monthly membership program by entering his personal information and credit card information In order to complete the enrollment process, Mr [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions Instant Checkmate’s Terms and Conditions clearly state the following information: The use of this website is subject to the following terms of use: Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected For a standard 1-month membership, you will be billed $immediately upon purchase and $every month thereafter, unless you cancel If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate you selected You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at 1-866-4*0-[redacted] between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel your upcoming bill Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issue Refunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We are sorry to hear that Mr [redacted] was not satisfied with our servicesMr [redacted] has been honored a refund in the amount of $Mr [redacted] Instant Checkmate account has been cancelled and she will not incur any further charges Instant Checkmate apologizes for any confusion Mr [redacted] encountered regarding our policies and billing plan He has been provided a refund and the concerns mentioned in his complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-4*0-5*** Sincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am an IT Manager at a mid size company My people have been bombarded by UNSOLICITED BULK EMAIL by these 'third party marketers' independent of instantcheckmate.com's terms of use Instantcheckmate and their MANY affiliated domain names claim that they are not responsible for the ads that they paid to send Ads that LIE about the relationship of the sending party with regard to contact with instantcheckmate.com and it's affiliates This is marketing and advertising they paid for These marketers use specific tactics akin to phishng techniques as well as 'snowshoeing' messages from a variety of sources to avoid spam detection efforts We have been unable to stop these message and the frequency is continuing to expand We feel that instantcheckmate.com is aware of these deceptive marketing scams and profiting from it as well Clicking on the link will randomly redirect you to one of instantcheckmate.com's affiliated web sites Most of these affiliates and employee agents are unaware of their relationship with each other ie [redacted] Here is an example- ====================================================== D4CN INTERNET ALERT NOTIFICATION SYSTEMS NOTICE FOR: REDACTED DATE:08/18/- NO [redacted] ====================================================== REDACTED This alert has reached you today to inform you that someone has just ordered a background-cheyou The details of this check are below: Order Details: ------------------- Date: 08/17/ Time: 08:13am (PST) Please visit here right now to see your results and review additional information: [redacted] ====================================================== D4CN INTERNET ALERT NOTIFICATION SYSTEMS ====================================================== DATE:08/18/- NO [redacted] ====================================================== Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint completely For your reference, details of the offer I reviewed appear below.The response from Instant Checkmate was appreciatedThe refund from the company was of good will and I appreciate itHowever, I have been told by Instant checkmate personal, on the phone, on different occasions that a cancellation email would be sent to me confirming my cancelationI have not received one as yet and I would like to ask Instant Checkmate to try and send one using a different methodIt is my understanding that they use a computer system to generate this cancellation email and have admitted that it is not working to my email address for some reasonI also understand that this cancellation email is a mute point at this time because of all the other correspondence, but it is important to me because I was told on occasions it would be sent Thank youRegards, [redacted] ***

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] .We have received your petition to have ’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] ? may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? As per Mr [redacted] ’s request, his background report has been opted out and his information has been removed from the URL provided in the original complaintPlease allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Miss [redacted] ***; reference # [redacted] .We get our information by collecting data from local, state, federal, and independent sourcesWe make every reasonable effort to ensure that information that has been opted out does not appear or reappear on our siteHowever, due to the nature of public records information and how it is collected, subtle discrepancies in data may make it difficult to remove everything associated with the person opting outIf Miss [redacted] sees information about herself after being opted out, we are more than willing to assist with removing it.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected], Customer Support Instant Checkmate

I found Checkmate to be misleading with what information they actually provide! I opted for the $one month of service and tried to look up someone only to find I was hit with another $fee and the info that was provided was so basic I already knew all of it from Facebook! Then they wanted additional fees for Premium Information which isn't included in the regular fee I will never use this service again - advertising and not providing what they say they will provide Very much a ripoff!

February 28, sans-serif;"> Revdex.com 4747ViewridgeAve.Suite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear [redacted] , This email is in response to the consumer complaint from Mr [redacted] dated February 25, 2014, reference number [redacted] Our records show on February 23, 2013, Mr [redacted] enrolled in the Instant Checkmate Trial membership program by entering his personal information and credit card information In order to complete the enrollment process, Mr [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions Instant Checkmate’s Terms and Conditions clearly state the following information: The use of this website is subject to the following terms of use: Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected b) $Trial Membership If you selected a trial membership, you will be billed $ immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, you will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial period You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at 1-866-490-between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel your upcoming bill Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We are sorry to hear that Mr [redacted] was not satisfied with our services Mr [redacted] has been provided with a full refund of $296.30, which is the total amount Instant Checkmate is able to refundPlease allow 3-business days for this amount to be reflected in Mr [redacted] account balance Mr [redacted] ’s Instant Checkmate account has been cancelled and he will not incur any further charges Instant Checkmate apologizes for any confusion Mr [redacted] encountered regarding our policies and billing plan Since Mr [redacted] has been provided a full refund and the concerns mentioned in Mr [redacted] ’s complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490- Sincerely, Customer Support Instant Checkmate

March 18, sans-serif;"> RevDex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms***, This email is in response to the consumer complaint from Ms [redacted] dated March 13, 2014; reference number [redacted] Our records show on February 22, 2014, Ms [redacted] chose the option to purchase a Premium UpgradeIn order to complete the process, Ms [redacted] had to agree to the $19.99/$charge by selecting “Continue, yes I want the premium report” button at the bottom of the pageThe option to cancel and avoid purchasing the Premium Upgrade is also available on the opposite side of the continue button The information of the Premium Reports May include: Civil Judgments Old Phone Numbers Foreclosures Corporate Affiliations Email Addresses Issued SSN Water Crafts Owned UCC Filings Phone Numbers Properties Owned Voter Registration Florida Accidents Professional Licenses Hunting/Fishing Permits Weapons Permits Aircraft Owned Sexual Offenses Neighbors Business Associates And Much More! A onetime Charge of $19.99/$will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member Instantcheckmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." Disclaimer of Warranties A) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS B) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES C) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION D) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES E) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We are sorry to hear that Ms [redacted] was not satisfied with our servicesMs [redacted] account has been cancelled and she will not incur any future chargesShe has been refunded $Please allow 3-business days for this refund to process Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490- Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] We request that Mr [redacted] please read this response in full, as we have provided important refund information at the bottom Our records show that Mr [redacted] signed up for an Instant Checkmate membership by entering his personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use: 2) Billing and Services a) Standard Membership Plans Instant Checkmate offers two standard Membership Plans for Background ReportsAll Membership Plans are billed up front for the entire term selectedStandard Background Report Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancelStandard Background Report Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancelInstant Checkmate offers two standard Membership Plans for Email ReportsAll Membership Plans are billed up front for the entire term selectedEmail Report Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancelEmail Report Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancelIf your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selectedb) $Trial Membership If you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancelc) Nonstandard Membership Plans Instant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enrolld) Negative Option BY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED e) Current Pricing and Price Modification For the most up-to-date pricing and Membership Plan descriptions, please go to http://www.instantcheckmate.comWe reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honoredf) Cancellation Policy You may cancel any Membership Plan at any time by going to http://www.instantcheckmate.com/cancel or by calling our customer support line at 1-800-222-to speak with one of our Customer Service RepresentativesWe're open 24/(Holiday hours may vary)Any cancellation request will ensure you are not billed furtherg) Refund Policy Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at 1-800-222-8985, and we will work to resolve your issueWe're open hours a day, seven days a week (Holiday hours may vary)Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfactionh) Taxes All orders are subject to applicable taxes in the states where the member residesi) Discounts and Promotions Any applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your orderj) Billing Errors If you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at 1-800-222-immediately to notify us of such errork) Reversals and Chargebacks Instant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as suchInstant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigateBe advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership PlansWe apologize that Mr [redacted] was not satisfied with our servicesMr [redacted] has been issued a full refund, as per the request in the original complaintUnfortunately, we can only refund the payment back to the credit card or [redacted] account that was used to sign upThis refund has been credited back to the [redacted] account that was used to enroll in our services, and Mr [redacted] will have to contact [redacted] about receiving his refund Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely, Customer Support Instant Checkmate