Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The original charges to my account were two: $and $I also have no idea who Ms [redacted] is, as referenced in the response from InstantcheckmateThere seems to be some confusion over there

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We request that Ms [redacted] please read this response in its entirety, as we have included important refund information at the bottom Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Ms [redacted] may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website: DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of Use Disclaimer of Warranties a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $22.86, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] ***d, This email is in response to the consumer complaint from Mrs [redacted] ; reference # [redacted] .We have received Mrs [redacted] petition to have incorrect information removed from her Instant Checkmate reportOur information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public informationWe do not create or add to the information we obtainWhile we cannot remove specific records from her report, Mrs [redacted] does have the option to remove her entire background report from our siteVisit www.instantcheckmate.com/optout for more informationPlease keep in mind that we do not remove sex offender location data and that her name could still appear as a possible relative or associate in another individual’s background reportIf Mrs [redacted] would like to have her background report removed from Instant Checkmate, please provide us with the following information as it appears on Instantcheckmate.com or visit our optout First Name, Last Name Date Of Birth/AgeCity, State, Zip Code Possible Relatives Additional Locations If you have any further questions or concerns please contact our Customer Support at 1-800-222-or via email at [email protected] are available hours a day, days a week to assist you.Sincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As of today 3/19/They have only issued a credit of not the $that they said they ALREADY credited, in the letter sent to you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We have received your petition to have Ms [redacted] ’s mother’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Ms [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Ms [redacted] ’s desired settlement, we have removed the requested background reports and phone reports from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Ms [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ***; reference # [redacted] We request that Mr [redacted] please read this response in full, as we have provided important refund information at the bottom First off, we want to thank Mr [redacted] for providing us with the requested informationOur records show that Mr [redacted] signed up for an Instant Checkmate membership by entering his personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the [redacted] Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s [redacted] termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use: 2) [redacted] and Services a) Standard Membership Plans Instant Checkmate offers three standard Membership PlansAll Membership Plans are [redacted] up front for the entire term selectedStandard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be ***ed $immediately upon purchase and $every months thereafter, unless and until you cancelStandard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be ***ed $immediately upon purchase and $every months thereafter, unless and until you cancelStandard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be ***ed $immediately upon purchase and $every month thereafter, unless and until you cancelIf your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to [redacted] in monthly installments based on the monthly rates associated with the Membership Plan you selectedWe apologize that Mr [redacted] was not satisfied with our servicesAs a gesture of goodwill, Mr [redacted] has been issued a refund in the amount of $654.85, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ***; reference # [redacted] We request that Ms [redacted] please read this response in full, as we have provided important refund information at the bottomOur records show that Ms [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:1) Billing and Servicesa) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected.For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected.b) $Trial MembershipIf You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll.d) Cancellation PolicyYou may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill.e) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.We apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $139.15, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

pre-wrap;">Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ***; reference # [redacted] We do apologize for any confusion Mr [redacted] may have experienced regarding our servicesWe allow our users to do free searches for basic people data such as name, age, location, and possible relativesThis allows our users to check if we have the report, and they can then make the decision whether or not to sign up for our servicesThe service that is provided is the compiling of all the public records data and the sorting of the data into an easy to read formatSince it costs us money for the data and the development effort of compiling these reports, we do have to charge for our service We are sorry to hear that Mr [redacted] was not satisfied with our servicesMr***’s account has been cancelled and will not incur any future chargesHe has been honored a refund of $1.00, which is the total amount that Mr [redacted] had paid to Instant CheckmatePlease allow 3-business days for this refund to processInstant Checkmate apologizes for any confusion Mr [redacted] encountered regarding our policies Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from [redacted] , reference # [redacted] .We would like to apologize again to ** [redacted] for her poor experience with our servicesAccording to our records, [redacted] had six charges of $from January 2015-July Four of the charges were charged back through her bank and the remaining two were refunded on August 5, Please see the attached screenshots of the processed refunds.Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted] Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ***; reference # [redacted] We request that Ms [redacted] please read this response in full, as we have provided important refund information at the bottom The use of this website is subject to the following terms of use: 1) Billing and Services a) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected b) $Trial Membership If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below c) Nonstandard Membership Plans Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll d) Cancellation Policy You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill e) Refund Policy Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We request that Ms [redacted] please read this response in full, as we have provided important refund information at the bottomOur records show that Ms [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:1) Billing and Servicesa) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected.For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected.b) $Trial MembershipIf You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll.d) Cancellation PolicyYou may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill.e) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.We apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $295.80, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

July 8, RevDex.comViewridge AveSuite /> San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] , submitted on July 7, We apologize that Ms [redacted] was not satisfied with our services and that she was not provided with the information she was searching for InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments All of the information contained in our reports is part of what is referred to as "public record." As our disclaimer states, which can be found at the bottom of every page in our website:DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA complianceInstant Checkmate does not provide consumer reports and is not a consumer reporting agency(These terms have special meanings under the Fair Credit Reporting Act, USC et seq., ("FCRA"), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person's criminal historyInstant Checkmate does not make any representation or warranty about the character or the integrity of the person, business, or entity about which you inquire, or the information available through our website.Despite the previously mentioned stipulations, we regret that Ms [redacted] was not satisfied with our services As a measure of goodwill, Instant Checkmate has issued Ms [redacted] a full refund in the amount of $ Please allow to business days for this refund to be credited back to the card that Ms [redacted] used during the time of her initial sign up with Instant Checkmate Since Ms [redacted] has been provided a refund and the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any further questions or concerns, please contact our Customer Support Team at 1-866-490-or via e-mail at: [email protected] are available days a week, hours a day to assist you Instant Checkmate is committed to providing excellent service to our customers and we thank you for bringing this matter to our attention.Kind regards, [redacted] Customer Support

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] We request that Mr [redacted] please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Mr [redacted] may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:Civil Judgments Old Phone Numbers ForeclosuresCorporate Affiliations Email Addresses SSN Issuance Date/LocationWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents Professional LicensesHunting/Fishing PermitsWeapons Permits Aircraft OwnedSexual OffensesNeighborsBusiness Associates And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) INSTANT CHECKMATE DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) INSTANT CHECKMATE DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMINSTANT CHECKMATE IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) INSTANT CHECKMATE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE INSTANT CHECKMATE MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLEINSTANT CHECKMATE UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) INSTANT CHECKMATE DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE OBTAINS ITS DATA PROVIDED IN CONNECTION WITH ITS SERVICES FROM THIRD-PARTY SOURCES, WHICH MAY OR MAY NOT BE COMPLETELY THOROUGH AND ACCURATE, AND THAT YOU SHALL NOT RELY ON INSTANT CHECKMATE FOR THE ACCURACY OR COMPLETENESS OF INFORMATION SUPPLIED IN CONNECTION WITH ITS SERVICESWITHOUT LIMITING THE FOREGOING, THE CRIMINAL RECORD DATA THAT MAY BE PROVIDED BY INSTANT CHECKMATE IN CONNECTION WITH ITS SERVICES MAY INCLUDE RECORDS THAT HAVE BEEN EXPUNGED, SEALED, OR OTHERWISE HAVE BECOME INACCESSIBLE TO THE PUBLIC SINCE THE DATE ON WHICH THE DATA WAS LAST UPDATED OR COLLECTEDYOU UNDERSTAND THAT YOU MAY BE RESTRICTED FROM ACCESSING CERTAIN INFORMATION AND MATERIALS WHICH MAY BE OTHERWISE AVAILABLEINSTANT CHECKMATE RESERVES THE RIGHT TO ADD MATERIALS AND FEATURES TO, AND TO DISCONTINUE OFFERING ANY OF THE MATERIALS AND FEATURES THAT ARE CURRENTLY A PART OF ITS SERVICES PROVIDED IN CONNECTION WITH A MEMBERSHIP PLAN.f) INSTANT CHECKMATE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Mr [redacted] was not satisfied with our servicesAs a gesture of goodwill, Mr [redacted] has been issued a refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms. [redacted] This email is in response to the consumer complaint from [redacted] ; reference # [redacted] .We apologize that Ms. [redacted] had this experience, but we are not sure how this would be possible. Since Ms. [redacted] did not enter in her credit card information,... there is no way Instant Checkmate would have access to this information. As mentioned in Ms. [redacted] ’s complaint, we are in no way affiliated with [redacted] , and therefore, unfortunately there is nothing we can do about the situation. If an issue arose on the side of Instant Checkmate, we would be more than happy to help resolve the issue. Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Please note that as of yet 9/19/ I have yet to see the FULL refund they speak of, hence if not resolved, lawyer will be contacted Regards, [redacted] [redacted]

Dear Ms [redacted] , #333333;">This email is in response to the consumer complaint from [redacted] dated 7/21/14; reference # [redacted] Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Mr [redacted] may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull from There is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionFor this reason, the following disclaimer is posted on every page of our website: DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of Use Disclaimer of Warranties a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We are sorry to hear that Mr [redacted] was not satisfied with our servicesMr [redacted] account has been cancelled, and he will not incur any future chargesOn 7/24/14, Mr [redacted] was issued a full refund of $22.86, which is the total amount that he had paid to Instant Checkmate Instant Checkmate apologizes for any confusion Mr [redacted] encountered regarding our policies Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from [redacted] ; reference # [redacted] We request that Ms [redacted] please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Ms [redacted] may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:Civil Judgments Old Phone Numbers ForeclosuresCorporate Affiliations Email Addresses Issued SSNWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents Professional LicensesHunting/Fishing PermitsWeapons Permits Aircraft OwnedSexual OffensesNeighborsBusiness Associates And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, Ms [redacted] has been issued a refund in the amount of $22.86, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Although you can sign up online in a few minutes you have to call and wait and wait to cancel your accountWhen I complained about this process the contact person said that there was an online option for cancellingI looked twice for it and never found itHiding it and not offering it are almost the same thingI plan to find another vendor in the future