Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We request that Ms [redacted] please read this response in full, as we have provided important refund information at the bottomOur records show that Ms [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:1) Billing and Servicesa) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected.For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected.b) $Trial MembershipIf You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll.d) Cancellation PolicyYou may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill.e) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.We apologize that Ms***r was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $30.63, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Mr [redacted] ***; reference # [redacted] We’re very sorry to hear that Mr [redacted] was not satisfied with our serviceWe have issued him a full refund of $We have also received your petition to have information removed from our databaseHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." In order to perform the opt-out, we request that Mr [redacted] please submit the following information as it appears on Instantcheckmate.com: First Name, Last Name Date Of Birth/Age City, State, Zip Code Possible Relatives Additional Locations If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at [email protected] are available days a week, hours a day to assist youSincerely, Customer Support Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ***; reference # [redacted] We request that Ms [redacted] please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Ms [redacted] may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:Civil Judgments Old Phone Numbers ForeclosuresCorporate Affiliations Email Addresses Issued SSNWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents Professional LicensesHunting/Fishing PermitsWeapons Permits Aircraft OwnedSexual OffensesNeighborsBusiness Associates And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, she has been issued a full refund in the amount of $22.86, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from ** [redacted] ; reference # [redacted] We request that ** [redacted] please read this response in full, as we have provided important refund information at the bottomOur records show that [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:2) Billing and Servicesa) Standard Membership PlansInstant Checkmate offers three standard Membership PlansAll Membership Plans are billed up front for the entire term selected.Standard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.b) $Trial MembershipIf you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancel.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enroll.d) Negative OptionBY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBEDe) Current Pricing and Price ModificationFor the most up-to-date pricing and Membership Plan descriptions, please go to [redacted] We reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honored.f) Cancellation PolicyYou may cancel any Membership Plan at any time by going to [redacted] or by calling our customer support line at ###-###-#### to speak with one of our Customer Service RepresentativesWe're open 24/(Holiday hours may vary)Any cancellation request will ensure you are not billed further.g) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at ###-###-####, and we will work to resolve your issueWe're open hours a day, seven days a week (Holiday hours may vary)Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfaction.h) TaxesAll orders are subject to applicable taxes in the states where the member resides.i) Discounts and PromotionsAny applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.j) Billing ErrorsIf you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at ###-###-#### immediately to notify us of such error.k) Reversals and ChargebacksInstant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as suchInstant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigateBe advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership Plans.We apologize that [redacted] was not satisfied with our servicesAs a gesture of goodwill, [redacted] has been issued a refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] .We have received your petition to have Mr [redacted] ’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Mr [redacted] ’s request, the background report has been removed from Instant Checkmate’s website: [redacted] , CA ***Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at [redacted] or via email at [redacted] @instantcheckmate.comWe are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] We request that Mr [redacted] please read this response in full, as we have provided important refund information at the bottomOur records show that Mr [redacted] signed up for an Instant Checkmate membership by entering his personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:1) Billing and Servicesa) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected.For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected.b) $Trial MembershipIf You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll.d) Cancellation PolicyYou may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill.e) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.We apologize that Mr [redacted] was not satisfied with our servicesHe has been issued a full refund in the amount of $615.66, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ***; reference # [redacted] We have received your petition to have Mr***’s information removed from our databaseHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." In order to perform the opt out, we request that Mr [redacted] please submit the following information as it appears on Instantcheckmate.com: First Name, Last Name Date Of Birth/Age City, State, Zip Code Possible Relatives Additional Locations Once we receive this information, we will be able to move forward with the opt out, which will remove Mr***’s information from Instant Checkmate’s database If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at [email protected] are available days a week, hours a day to assist youSincerely, Customer Support Instant Checkmate

June 21, sans-serif;"> Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms [redacted] This email is in response to the consumer complaint from Sean [redacted] on June 20, Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments All of the information contained in our reports is part of what is referred to as the "public record." 8) Disclaimer of Warranties a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We are sorry to hear that Mr [redacted] was not satisfied with our services Mr [redacted] ’ account has been cancelled, and he will not incur any future chargesHe has been honored a refund of $22.86, which is the total amount that Mr [redacted] has paid to Instant CheckmatePlease allow 3-business days for this refund to process Instant Checkmate apologizes for any confusion Mr [redacted] encountered regarding our policies Since the concerns mentioned in his complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490- Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] .InstantCheckmate.com is a people search engine, which compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." Instant Checkmate is NOT a Consumer Reporting Agency, and using our site as such is a violation of the Fair Credit Reporting Act (FCRA)Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain the FCRA.Our records show that Ms [redacted] enrolled in an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, Ms [redacted] had to check a box to agree to Instant Checkmate’s Terms and ConditionsSpecifically, the Terms of Use describe: 3) Fair Credit Reporting Act (FCRA) NoticeInstant Checkmate IS NOT A CREDIT REPORTING AGENCY ("CRA") FOR PURPOSES OF THE FAIR CREDIT REPORTING ACT ("FCRA")AS SUCH, THE ADDITIONAL PROTECTIONS AFFORDED TO CONSUMERS, AND OBLIGATIONS PLACED UPON CREDIT REPORTING AGENCIES, ARE NOT CONTEMPLATED BY, NOR CONTAINED WITHIN, THESE TERMS OF USE.You may not use any information obtained from Instant Checkmate in connection with determining a prospective candidate's suitability for:Health insurance or any other insuranceCredit and/or loansEmploymentEducation, scholarships or fellowshipsHousing or other accommodationsBenefits, privileges or services provided by any business establishmentThe information provided by Instant Checkmate has not been collected in whole or in part for the purpose of furnishing consumer reports, as defined in the FCRAAccording to applicable law, you are not permitted to use any of this information as a factor in: (a) establishing an individual's eligibility for personal credit, loans, insurance or assessing risks associated with existing consumer credit obligations; (b) evaluating an individual for employment, promotion, reassignment or retention (including employment of household workers such as babysitters, cleaning personnel, nannies, contractors, and other individuals); (c) evaluating an individual for educational opportunities, scholarships or fellowships; or (d) any other personal business transaction with another individual (including, but not limited to, leasing, renting or sale of a house, apartment or other dwelling).In addition to the Terms of Use, the following disclaimer is displayed clearly and conspicuously on every page of our website: DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDespite the previously mentioned stipulations, we understand that Ms [redacted] was not satisfiedWe have received authorization to grant a full refund of $Please allow to business days for the refund to post back to the customer’s accountEffective immediately, Ms [redacted] ’s account has been cancelled and the customer will incur no further charges.Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mrs [redacted] ; reference # [redacted] .We apologize for Mrs [redacted] ’s frustrating experience with Instant CheckmateMrs [redacted] opted in to receive push notifications by clicking “Allow” when prompted on our siteDisabling push notifications can be done in the browser’s privacy or notification settingsDetailed step-by-step instructions, based on browser type, are available on our website at https://www.instantcheckmate.help/disable-push-notifications/Click the specific browser at the top of the page to follow instructions on disabling push notifications for Chrome, Firefox, Safari, Edge, or Opera.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowthere was no offer, just the company's policyI acknowledge it is a third party site that continues to harrass me with unwanted emails to complete my signing up for the sightI was forced to jump through a series of hoops that were tedious and annoying, and after using a lot of time to get into the site, some minutes or so, then it told me that I had to pay a fee to get my own dataso I closed the windowever since then I've been harrassed to finish signing upI don't know who they are but their eddress is [redacted] they don't receive emails at that eddress apparently, as I wrote them at that eddress and it bouncedI don't know how otherwise to reach them, and they won't stop bugging me to complete sign up, which requires paymentI'm busy paying for an indefinite rest home stay for my ailing husband, I don't have mad money for much of anything Regards, [redacted] ***

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ***; reference # [redacted] .We strive to provide our members with extensive public record information in our standard reports (including names, aliases, phone numbers, location history, possible related persons, arrest records, sex offenders, licenses, social media accounts, and horoscopes)While we provide as much information as possible in our standard reports, some records are expensive to access and can only be offered for an additional chargeTherefore, we charge a one-time fee to compile premium reports for our usersWe do our best to explain to customers what they can expect from a standard subscriptionAs stated on the FAQ page of our website: Instant Checkmate's Standard Report contains, where available, a person’s date of birth, phone numbers, address history, related persons, arrest records, government license information, social media profiles including email addresses, and nearby sex offendersA subscription with Instant Checkmate allows you to obtain unlimited Standard Reports about persons during your subscription periodAfter subscribing, you will also have the opportunity to upgrade your Standard Report to a Premium Report, which will supply additional and supplemental data about a person, for $19.99.Any additional charges for features such as premium data or pdf service, are completely optional and are considered extra bonus features that customers can choose to purchaseOur Premium Reports supplement our standard reports by including data collected from additional sourcesYou choose to buy a Premium Report only for the people you want, ensuring the lowest cost for our standard reportsWe hope this is a satisfactory resolution of this complaint and we now consider this matter closedIf you have any questions, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Thats the problem, you're not gonna find an account for me because I've NEVER signed up for your service I can't give you the first and last numbers of my card, there was no card used by myself or anyone else in my family to use this service I work in the criminal justice field, if I really wanted any information on an individual, I certainly wouldn't have to waste my money to get information! My card was somehow compromised, someone without authorization has made unauthorized purchases on my card! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference ? # [redacted] .We apologize that Ms [redacted] is still not satisfied with the resolution of her complaintInstant Checkmate makes every reasonable effort to resolve our consumers’ complaints as customer satisfaction is very important to usWe work with Revdex.com as they provide an additional platform to allow us the ability to listen to our customers’ concerns and address them accordinglyWe would also like to reiterate to Ms [redacted] that users of our service must agree to our Terms of Use and Privacy Policy before signing up for our services, which covers our Disclaimer of Warranties, Information Collection Practices, etcWe provide the service as advertised, which is the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in [redacted] of the records themselvesWe simply display records as they are provided to usOur Terms of Use, along with multiple pages of our site, display this disclaimer:DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA complianceInstant Checkmate does not provide consumer reports and is not a consumer reporting agency(These terms have special meanings under the Fair Credit Reporting Act, USC et seq., ("FCRA"), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person's criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquireFor more information, please review Instant Checkmate Terms of Use.Again, we sincerely apologize for any frustration Ms [redacted] encountered with Instant CheckmateSince the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,Customer SupportInstant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint To be clear, my complaint specifically outlined the need to address and review Revdex.com's accreditation status of a company that has had literally 'thousands of consumer complaints' for deceptive marketing practices and ancillary harm to consumers through distribution/sale of customer lists to other internet-based companies, including descriptive phonographic emails and access to phonographic websites Please note INSTANT CHECKMATE proudly announced to the Revdex.com that they had refunded 'charges' This is a statementI contacted the credit card company, filed a dispute, charges were removed, and a 'block' was enacted to prevent future charges to my credit cardThe credit card company reviewed their data and concluded this company has a high number of customer-initiated disputes and 'blocks' to protect their customers and reduce the volume of activities spent by their administrative resources to address an issue generated by INSTANT CHECKMATE, a highly rated Revdex.com accredited company Other companies are taking action, my own perception is that the Revdex.com would also take action As evidenced by a response that did not address the complaint, the Revdex.com offered a computer-generated check-the-box, yes-emailTo paraphrase: 'the company responded, the Revdex.com interprets a response as resolution 1.The response from [redacted] dba INSTANT CHECKMATE offered no more than a cut-and-paste of what is described as 'terms of agreement' and does not address the complaint filed with the Revdex.com This company pays annual dues to the Revdex.com, why would the Revdex.com risk loss of revenue by clearly understanding the consumer's specific complaint? As the Revdex.com is not a government agency, of which I understand and some believe to be the case, the Attorney General's office and Federal Trade Commission are government agencies take consumer complaints seriously and act upon information provided in the complaint The Attorney General's office and The Federal Trade Commission do not measure success by 'speed of response' or measure effectiveness and success through 'administratively closing' consumer complaints Whether or not a business is accredited, it can be graded by the Revdex.com The grading system, ranging from A+ to F is confusing at best and useless at worst Business grades are determined by factors, including how many complaints have been filed with the Revdex.com against the business and if how the business responded Notably however a business's grade won't necessarily be hurt if nothing much comes of a complaint and the customer is left unsatisfied rather, all that matters, grading-wise, is that the business responded and made a 'good faith effort to resolve complaints" This means that a business could have a good grade even if it is the subject of a lot of complaints, as long as the business dutifully response, even in a pro-forma wayWhile the Revdex.com offers consumers many services and lists of popular scams to watch out for, the organization's mission isn't to have your back, as demonstrated by a request to close the complaint In this instance, a quick response equals resolution and another data point used to manage metrics From top to bottom, the Revdex.com is funded by the annual dues paid by businesses it anoints with 'accreditation', which allows companies to put iconic Revdex.com stamps of approval on websites, marketing materials, and storefronts This raises very obvious questions about 'conflict of interest': the Revdex.com customers are businesses, not consumersHow can the Revdex.com serve as an honest broker between businesses and consumers when it is fully funded by parties such as [redacted] dba INSTANT CHECKMATE It would appear there's a natural incentive to portray dues-paying clients in the best possible lightIn this case, content of my complaint specifically outlined the need to address the sale/distribution of INSTANT CHECKMATE customer lists to other internet organizations who generate vast amounts of spam and unauthorized charges to my email account: sale/distribution of customer lists adds value to INSTANT CHECKMATE and other companies marketing plan: flood the market, or statistically 'hook' individuals who may interpret emails as official communication from banks, credit card companies, fortune companies, and phonographic websites The unauthorized charge to my credit card and INSTANT CHECKMATE'S answer that I willingly entered into an agreement is inaccurateThe dues-paying INSTANT CHECKMATE is a customer of the Revdex.com and false/illegal business practices continue as long as INSTANT CHECKMATE will pay the Revdex.com for accreditationFiling a complaint with the Revdex.com would seem the right thing to doIn this case high expectations were set high the Revdex.com would address content, not speed of response It is apparent Revdex.com grades are not a reflection of customer experience or the overall quality of a business which the majority of customers believe is the mission of the Revdex.comInstead, business grades are determined by what the Revdex.com determines as resolution, not the consumer who filed the complaintI understand the Revdex.com cannot shut down a business or tell companies how to run their business What the Revdex.com can do is evaluate and confirm the accuracy of the company's description of their business Revdex.com has the data! Review your data! The sheer number of consumer-filed complaints for deceptive marketing is a strong indicator that there is a sizable and quantifiable gap A company-supplied description of core competencies by a dues-paying organization versus the sheer volume of consumer-generated complaints to the Revdex.com of deceptive business practice is confirmed by data, not perception or speculation While it would seem the Revdex.com would take action with companies who profit from distribution of customer lists to organizations who distribute pornography, Federal law mandates pornography as legal when distributed to adults and illegal to distribute pornography to minors Companies know the line of demarcation and can offer customer lists knowing that the list contains email addresses who have identified themselves as adults In this case INSTANT CHECKMATE can offer a highly sought after 'no minor' customer lists How the Revdex.com can rate INSTANT CHECKMATE with an A- rating is beyond belief and validation that the Revdex.com does not adhere to its own criteriaUsing Revdex.com measurement criteria to determine the Revdex.com-provided 'grade' confirms the Revdex.com has not followed its on publicly distributed checklist to determine a true and accurate rating of INSTANT CHECKMATEA review of Revdex.com's criteria used to rate and accredit companies is provided below with ITALICIZED elements that must be addressed immediately*Summary: I fully anticipate the Revdex.com will offer and enact one of two types of resolution: Revdex.com 'administratively' closing the case, or offer of Revdex.com mediation or a Revdex.com fee-based serviceConsumer perception is that the Revdex.com is an organization who truly cares about the consumer which is why I filed a complaint, or 'why not it can't hurt to file a complaint' I had hoped the Revdex.com would engage in a manner other than managing metrics However hope is not a strategy, I am left without resolution, and the Revdex.com can transfer an open case to the bucket labeled 'issue resolved' By using Revdex.com's criteria, italicized items and point values do not add up to the Revdex.com published rating An INSTANT CHECKMATE press release touts a A- rating which according to the Revdex.com rating system is a point score My complaint encompasses those items where INSTANT CHECKMATE does not meet criteria On a point scale, INSTANT CHECKMATE'S score could be as low as points, or far below an F ratingUsing 'benefit of the doubt' that the maximum number of points would not be deducted, the math still shows the sheer number of violations are inconsistent with the number of points needed to achieve an A- rating I use fact-based data to determine whether an organization adheres to its own criteria Facts are truth, consumer complaints are truth, volume of complaints is truth, and Revdex.com's 'administrative close' is unfortunate, but true * Revdex.com ratings represent the Revdex.com's opinion of how the business is likely to interact with its customersThe Revdex.com rating is based on information Revdex.com is able to obtain about the business, including complaints received from the publicRevdex.com seeks and uses information directly from businesses and from public data sourcesRevdex.com assigns ratings from A+ (highest) to F (lowest)In some cases, Revdex.com will not rate the business (indicated by an NR, or "No Rating”) for reasons that include insufficient information about a business or ongoing review/update of the business’s file.Revdex.com Business Reviews generally explain the most significant factors that raise or lower a business’s rating.Revdex.com ratings are not a guarantee of a business’s reliability or performance Revdex.com recommends that consumers consider a business’s Revdex.com rating in addition to all other available information about the business.RATING ELEMENTSRevdex.com ratings are based on information in Revdex.com files with respect to the following factors:Business’s complaint history with Revdex.com.The Revdex.com rating takes into account the following information with respect to closed complaints that relate to a business’s marketplace activities:Number of complaints filed with Revdex.com against the business.The size of the business.If complaints have been filed, whether in Revdex.com's opinion the business appropriately responded to them.If complaints have been filed, whether in Revdex.com’s opinion the business resolved the complaints in a timely manner to the customer's satisfaction.If complaints have been filed, whether in Revdex.com's opinion the business made a good faith effort to resolve complaints, even if the customer was not satisfied with the resolution.If complaints have been filed, whether in Revdex.com's opinion the business failed to resolve the underlying cause(s) of a pattern of complaints.The age of resolved complaintsOlder resolved complaints have less of an impact on the rating than newer complaints.Revdex.com analysis of a business’s complaint history generally takes into account the business’s size if Revdex.com has reliable information to establish its sizeIf Revdex.com cannot reliably determine business size, it will consider the business to fall within Revdex.com's smallest size category.Type of business.A business’s Revdex.com rating is lowered if, in Revdex.com's opinion, the business is of a type of business believed to operate in violation of the law or materially misrepresent its products/servicesBusinesses that fall within this category will always get an “F” rating.Time in business.A business’s Revdex.com rating is based, in part, on the length of time the business has been operatingIf Revdex.com is unable to obtain, from the business or from other sources, information about time in business that Revdex.com deems reliable, Revdex.com will consider business to have started at the time Revdex.com opened its file on the business.Transparent Business PracticesA business’s Revdex.com rating is lowered if Revdex.com determines that the business is not being transparent about its marketplace conductThis includes situations where:A business does not provide complete information about products and services offered, and/or ownership.A business uses addresses or an address cannot be determined.Failure to honor commitments to Revdex.com.A business’s Revdex.com rating is lowered if a business does not honor its commitments to Revdex.com, including commitments to abide by a mediation settlement or an arbitration award.Licensing and government actions known to Revdex.com.A business’s Revdex.com rating is lowered when Revdex.com has knowledge of the following:Failure of the business to have required competency licensing (i.e., licensing that requires a competency assessment or can be taken away based on misconduct by business).Finalized government actions against the business that relate to its marketplace activities and, in Revdex.com's opinion, raise questions about the business’s ethics or its reliability in providing products/services Government actions may be rated as major, moderate or minor, and the rating deduction varies accordinglyHowever, older government actions have less of an impact than newer government actions of the same type.Revdex.com routinely checks required competency licensing and government actions before a business is accredited by Revdex.comRevdex.com does not routinely check required competency licensing and government actions for businesses that do not seek Revdex.com accreditation, although in some cases Revdex.com learns of these matters through its marketplace research.Advertising issues known to Revdex.com.A business’s Revdex.com rating is lowered when the business does not, in Revdex.com's opinion, appropriately respond to Revdex.com advertising challenges that relate to:Misuse of the Revdex.com name or Revdex.com marks; orQuestions about the truthfulness, accuracy or substantiation of advertising claims or compliance with the Revdex.com Code of AdvertisingAdvertising issues may be rated as major, moderate or minor, and the rating deduction varies accordinglyRevdex.com advertising challenges are made at Revdex.com's discretion when it receives complaints from consumers or competitors about advertising or when Revdex.com identifies questionable advertising through its monitoring of local media.RATING POINTSThis chart shows the maximum number of points that can be earned or deducted in each element of the Revdex.com rating systemA business’s total score is on a point scale Please note there are some categories in which businesses can only lose points, and for those categories a "0” is indicated as the maximum number of points that can be awarded.ElementRange of points that can be earned or deducted (maximum to minimum)Complaint Volume (Weighted by Complaint Age)to Unanswered Complaintsto Unresolved Complaintsto Complaint Resolution Delayedor Failure to Address Complaint Patternor -Type of Businessto -Time in Businessto Transparent Business Practicesor - Failure to Honor Mediation/Arbitrationto -Competency Licensingor -Government Action (per action)to -Advertising Review (per incident)to -Revdex.com Trademark Infringementor -41LETTER RATING SCALEThis is the point scoring scale Revdex.com uses to assign letter grade ratings:FromToLetter Rating97100A+9496.99A9093.99A-8789.99B+8486.99B8083.99B-7779.99C+7476.99C7073.99...⇄ Regards, [redacted]

March 20, sans-serif;"> RevDex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms***, This email is in response to the consumer complaint from Ms [redacted] dated March 19, 2014; reference number [redacted] Our records show on March 17, 2014, Ms [redacted] chose the option to purchase a Premium UpgradeIn order to complete the process, Ms [redacted] had to agree to the $charge by selecting “Continue, yes I want the premium report” button at the bottom of the pageThe option to cancel and avoid purchasing the Premium Upgrade is also available on the opposite side of the continue button The information of the Premium Reports May include: Civil Judgments Old Phone Numbers Foreclosures Corporate Affiliations Email Addresses Issued SSN Water Crafts Owned UCC Filings Phone Numbers Properties Owned Voter Registration Florida Accidents Professional Licenses Hunting/Fishing Permits Weapons Permits Aircraft Owned Sexual Offenses Neighbors Business Associates And Much More! A One time Charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member Instantcheckmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." Disclaimer of Warranties A) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS B) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES C) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION D) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES E) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We are sorry to hear that Ms *** was not satisfied with our servicesMs [redacted] account has been cancelled and she will not incur any future chargesShe has been refunded the full amount of $Please allow 3-business days for this refund to process Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490- Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We have received the complaint via the Revdex.com regarding the cancellation and desired refund of Ms [redacted] ’s account with Instant CheckmateWe would first like to apologize for any inconveniences Ms [redacted] has experienced with Instant Checkmate Unfortunately, given the information provided by Ms [redacted] , we have been unable to locate this account with InstantCheckmate.com In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the accountUntil we are able to locate the account, we will be unable to provide assistance.In order for us to locate the account, we will need the following information:The first and last numbers of the card used when signing up for the accountThe transaction dates and amounts If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Dr [redacted] ; reference # [redacted] We request that Dr [redacted] please read this response in full, as we have provided important refund information at the bottomOur records show that Dr [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:2) Billing and Servicesa) Standard Membership PlansInstant Checkmate offers two standard Membership Plans for Background ReportsAll Membership Plans are billed up front for the entire term selected.Standard Background Report Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Background Report Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancel.Instant Checkmate offers two standard Membership Plans for Email ReportsAll Membership Plans are billed up front for the entire term selected.Email Report Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Email Report Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.b) $Trial MembershipIf you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancel.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enroll.d) Negative OptionBY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBEDe) Current Pricing and Price ModificationFor the most up-to-date pricing and Membership Plan descriptions, please go to http://www.instantcheckmate.comWe reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honored.f) Cancellation PolicyYou may cancel any Membership Plan at any time by going to http://www.instantcheckmate.com/cancel or by calling our customer support line at 1-800-222-to speak with one of our Customer Service RepresentativesWe're open 24/(Holiday hours may vary)Any cancellation request will ensure you are not billed further.g) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at 1-800-222-8985, and we will work to resolve your issueWe're open hours a day, seven days a week (Holiday hours may vary)Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfaction.h) TaxesAll orders are subject to applicable taxes in the states where the member resides.i) Discounts and PromotionsAny applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.j) Billing ErrorsIf you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at 1-800-222-immediately to notify us of such error.k) Reversals and ChargebacksInstant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as suchInstant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigateBe advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership Plans.We apologize for any confusion regarding our billing policiesAs a gesture of goodwill, Dr [redacted] has been issued a full refund, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of credit card [redacted] and last of credit card is [redacted] There was no offer made in writing Regards, [redacted] ***