Instant Checkmate

When the credit is applied I will be appeased, but not satisfiedI do not believe they are a reputable firm!!!!!!!!!!!!!!!!!! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Asking for the first numbers of my card does not put the money back in my account I never signed up to have $taken from my account every month I unchecked that option The first numbers are [redacted]

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] .We apologize that Ms [redacted] is still not satisfied with the resolution of her complaintInstant Checkmate makes every reasonable effort to resolve our consumers’ complaints as customer satisfaction is very important to usWe work with Revdex.com as they provide an additional platform to allow us the ability to listen to our customers’ concerns and address them accordinglyWe would also like to reiterate to Ms [redacted] that users of our service must agree to our Terms of Use and Privacy Policy before signing up for our services, which covers our Disclaimer of Warranties, Information Collection Practices, etcWe provide the service as advertised, which is the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in [redacted] of the records themselvesWe simply display records as they are provided to usOur Terms of Use, along with multiple pages of our site, display this disclaimer:DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA complianceInstant Checkmate does not provide consumer reports and is not a consumer reporting agency(These terms have special meanings under the Fair Credit Reporting Act, USC et seq., ("FCRA"), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person's criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquireFor more information, please review Instant Checkmate Terms of Use.Again, we sincerely apologize for any frustration Ms [redacted] encountered with Instant CheckmateSince the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,Customer SupportInstant Checkmate

April 3, sans-serif;"> RevDex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms***, This email is in response to the consumer complaint from Ms [redacted] dated March 27, 2014; reference number [redacted] Our records show on March 13, 2014, Ms [redacted] chose the option to purchase a Premium UpgradeIn order to complete the process, Ms [redacted] had to agree to the $charge by selecting “Continue, yes I want the premium report” button at the bottom of the pageThe option to cancel and avoid purchasing the Premium Upgrade is also available on the opposite side of the continue button The information of the Premium Reports May include: Civil Judgments Old Phone Numbers Foreclosures Corporate Affiliations Email Addresses Issued SSN Water Crafts Owned UCC Filings Phone Numbers Properties Owned Voter Registration Florida Accidents Professional Licenses Hunting/Fishing Permits Weapons Permits Aircraft Owned Sexual Offenses Neighbors Business Associates And Much More! A One time Charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member Instantcheckmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." Disclaimer of Warranties A) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS B) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES C) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION D) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES E) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We are sorry to hear that Ms [redacted] was not satisfied with our servicesMs [redacted] ’s account has been cancelled and she will not incur any future chargesShe has been refunded $Please allow 3-business days for this refund to process Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted] Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] We request that Mr [redacted] please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Mr [redacted] may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:Civil Judgments Old Phone Numbers ForeclosuresCorporate Affiliations Email Addresses Issued SSNWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents Professional LicensesHunting/Fishing PermitsWeapons Permits Aircraft OwnedSexual OffensesNeighborsBusiness Associates And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Mr [redacted] was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $24.85, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved It is my understanding from my credit card company that a full refund has been issued and when it is verified for refund, this satisfies my resolution Regards, [redacted] ***

I recieved a call from the company and was advised that's steps were being made to have better disclosure and clear expectations of available services Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Ms [redacted] This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] We have received your petition to have Mr [redacted] ’s information removed from our databaseHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Mr [redacted] ’s request, all of the information regarding Mr [redacted] has been removed from Instant Checkmate’s database as of 8/30/Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterIn addition, if Mr [redacted] would like to remove information regarding any other individual, such as his wife, we request that he please submit the following information pertaining to those individuals as it appears on Instantcheckmate.com: First Name, Last Name Date Of Birth/Age City, State, Zip Code Possible Relatives Additional Locations The reason we ask for this information is that more often than not, we have multiple reports of a person with the same name, and we need to be able to narrow down the correct person to opt-outIf you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at [redacted] We are available days a week, hours a day to assist youSincerely, Customer Support Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We request that Ms [redacted] please read this response in its entirety, as we have included important refund information at the bottom Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Ms [redacted] may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered based on likelihood of an exact matchThe following disclaimer is also posted on every page of our website: DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of Use Disclaimer of Warranties a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We sincerely apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490- Sincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have received the $but have yet to receive the additional $I will wait, as they said it may take a few days yetJust wondering why they couldn't resolve this when I first called in stead of having to go this routeThank you very much, I will let you know as soon as I receive the last $ Regards, [redacted]

January 17, Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear [redacted] , This email is in response to the consumer complaint from Mr [redacted] dated January 16, reference number [redacted] Our records show that on June 19, 20123, Mr [redacted] enrolled in the Instant Checkmate monthly membership program by entering his personal information and credit card information In order to complete the enrollment process, Mr [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions Instant Checkmate’s Terms and Conditions clearly state the following information: The use of this website is subject to the following terms of use: Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected For a standard 1-month membership, you will be billed $immediately upon purchase and $every month thereafter, unless you cancel If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate you selected You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at ###-###-#### between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel your upcoming bill Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We are sorry to hear that Mr [redacted] was not satisfied with our servicesMr [redacted] has been honored a refund in the amount of $Mr [redacted] ’s Instant Checkmate account has been cancelled and he will not incur any further charges Instant Checkmate apologizes for any confusion Mr [redacted] encountered regarding our policies and billing planHe has been provided a refund and the concerns mentioned in his complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello, Today I find more credits of $and one of $(dated 7/15/2015) from instantcheckmate, these credits total $Subtracting $from the balance owed of $leaves $still owed to me according to the settlement offer of instantcheckmate made through the Revdex.comWhen the $is paid to my account, I will feel the issue is resolvedThank you, [redacted] 7/16/ Upon checking the bank account associated with this at 8:00PM EST today 7/15/there were no refunds credited to my account other than credits of $on 6/26/totaling $from instantcheckmateAgents of instantcheckmate have told me on the phone previously other refunds were made some weeks back but these do not appear in my accountMy bank can affirm this if needed The instantcheckmate letter in the Revdex.com email in response to my complaint states a $refund has been issued$minus = $Instantcheckmate still owes me $according to the statement in their letter to Revdex.com and myself in response to my original complaint Thanks to the Revdex.com for their assistance in resolving this issue [redacted] 7/15/

Dear [redacted] , This email is in response to the consumer complaint from [redacted] ***; reference # [redacted] .We have received your petition to have [redacted] ***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? As per [redacted] ***’s request, his background report has been removed from Instant Checkmate’s websitePlease allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected], Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from [redacted] ; reference # [redacted] We have received the complaint via the Revdex.com regarding the desired refund of [redacted] ’s account with Instant Checkmate We would first like to apologize for any inconveniences [redacted] has experienced with Instant Checkmate Unfortunately, given the information provided by [redacted] , we have been unable to locate this account with InstantCheckmate.com In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the accountUntil we are able to locate the account, we will be unable to provide assistanceIn order for us to locate the account, we will need the following information: The first and last name used when signing up for the account The email address used when signing up for the account The first and last numbers of the card used when signing up for the account Instant Checkmate apologizes for any confusion that [redacted] may have been encountered regarding our policies and billing planIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222- Sincerely, Customer Support Instant Checkmate

April 23, Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Mr [redacted] This email is in response to the consumer complaint from Mr [redacted] dated April 23, reference number [redacted] Our records show on August 16, 2013, Mr [redacted] enrolled in the Instant Checkmate $Trial membership program by entering his personal information and credit card information In order to complete the enrollment process, Mr [redacted] to check a box to agree to Instant Checkmate's Terms and Conditions Instant Checkmate's Terms and Conditions clearly state the following information: The use of this website is subject to the following terms of use: $Trial Membership If you selected a trial membership, you will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, you will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancel You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at [redacted] between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel your upcoming bill Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST seven days a week, or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We are sorry to hear that Mr [redacted] was not satisfied with our servicesAs a gesture of goodwill, Mr [redacted] has been honored with a refund in the amount of $266.67, which is the maximum amount that we can refundMr [redacted] ’s Instant Checkmate account has been cancelled and he will not incur any further charges Instant Checkmate apologizes for any confusion Mr [redacted] encountered regarding our policies and billing plan Since he has been provided a refund and the concerns mentioned in his complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted] Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] reference # [redacted] We request that Ms [redacted] please read this response in its entirety, as we have included important refund information at the bottom.We want to thank Ms [redacted] for bringing her concern to our attention To be clear, Instant Checkmate’s Reverse Phone product does not permit consumers to receive text message history or to see the text contained in a text message We certainly apologize if Ms [redacted] may have had a different impression Instead, Instant Checkmate’s Reverse Phone product allows consumers to identify the owner behind a particular telephone number For example, if you receive a text message from a telephone number you do not recognize, Instant Checkmate’s Reverse Phone product will enable you to identify who may be the owner of the associated telephone number and thus who may have sent you the text message Likewise, if you learn that a significant other has received a text message from a telephone number you do not recognize, Instant Checkmate’s Reverse Phone product may likewise help you to run a search on that telephone number and identify who may have sent the text messageWe hope this clarifies Ms [redacted] understandingAs a gesture of goodwill, Ms [redacted] has been issued a refund in the amount of $65.15, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

May 3, 2014 sans-serif;"> RevDex.com 4747 Viewridge Ave. Suite 200 San Diego CA 92123 Re: BBB Complaint Case # [redacted] Dear [redacted] This email is in response to the consumer complaint from [redacted] ***t dated May 2, 2014; reference # [redacted] We have received the complaint via the RevDex.com regarding cancellation of [redacted] account with Instant Checkmate. After further investigation, we were unable to locate any potential accounts with the information provided in the complaint received. The e-mail address [redacted] @gmail.com is not in our system matching an account. Please provide the email address used to create the account, as well as the first 4 and last 4 numbers off the card being charged as a response through the BBB so that we can proceed with resolving this matter. Instant Checkmate apologizes for any confusion that may have been encountered regarding our policies and billing plan. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490-5980. Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We apologize to Ms [redacted] for her frustrating experience when trying to opt out her background report from the Instant Checkmate websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; however, due to the nature of public records information and how it is collected, subtle discrepancies in data may make that difficult to doIn these cases, we are more than happy to work with the person to get all information removed from our websiteAs per Ms [redacted] ’s request, her information showing on the URL provided to our Customer Support Team is no longer showing.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms. [redacted] This email is in response to the consumer complaint from Mrs. [redacted] ; reference # [redacted] .First off, we want to thank Mrs. [redacted] for providing the needed information. Again, we sincerely apologize for any inconveniences Mrs. [redacted] may have experienced due to our services. As per her request, all of Mrs. [redacted] ’s information has been removed from Instant Checkmate’s database as of 6/3/15.Please allow up to 72 hours for these changes to reflect on our website. Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter.Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed. If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at [redacted] . We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms***; reference # [redacted] .We want to reiterate that “By accepting this Privacy Policy and submitting your email address via the Site, you are expressly consenting to receive e-mail advertisements from Instant Checkmate, including through Instant Checkmate’s independent contractors, and from third parties concerning offers and advertisements unrelated to Instant Checkmate To opt-out of receiving promotional email messages from us, please click on the ‘Unsubscribe’ link contained at the bottom of each email.” As stated in our previous response, we informed Ms [redacted] that her email address was removed from our email marketing list per her original requestWe let her know that it may take up to days for the email advertisements to ceaseAgain, we sincerely apologize for any frustration Ms [redacted] encountered with Instant CheckmateSince the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,Customer SupportInstant Checkmate