Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We apologize to Ms [redacted] for her frustrating experience when trying to opt out her background report from the Instant Checkmate websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; however, due to the nature of public records information and how it is collected, subtle discrepancies in data may make that difficult to doIn these cases, we are more than happy to work with the person to get all information removed from our websiteAs per Ms [redacted] ’s request, her information showing on the URL provided to our Customer Support Team is no longer showing.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] Our records show that Mr [redacted] signed up for an Instant Checkmate membership by entering his personal information and credit card informationIn order to complete the enrollment process, Mr [redacted] had to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use: 1) Billing and Services a) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected b) $Trial Membership If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below c) Nonstandard Membership Plans Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll d) Cancellation Policy You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at ###-###-#### between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill e) Refund Policy Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff at ###-###-#### between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We apologize that Mr [redacted] was not satisfied with our servicesHe has been issued a full refund in the amount of $as per the request in the original complaintWe have also sent an email confirmation explaining that his account is cancelled and will not incur any further charges Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have received the $but have yet to receive the additional $I will wait, as they said it may take a few days yetJust wondering why they couldn't resolve this when I first called in stead of having to go this routeThank you very much, I will let you know as soon as I receive the last $ Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello, Today I find more credits of $and one of $(dated 7/15/2015) from instantcheckmate, these credits total $Subtracting $from the balance owed of $leaves $still owed to me according to the settlement offer of instantcheckmate made through the Revdex.comWhen the $is paid to my account, I will feel the issue is resolvedThank you, [redacted] 7/16/ Upon checking the bank account associated with this at 8:00PM EST today 7/15/there were no refunds credited to my account other than credits of $on 6/26/totaling $from instantcheckmateAgents of instantcheckmate have told me on the phone previously other refunds were made some weeks back but these do not appear in my accountMy bank can affirm this if needed The instantcheckmate letter in the Revdex.com email in response to my complaint states a $refund has been issued$minus = $Instantcheckmate still owes me $according to the statement in their letter to Revdex.com and myself in response to my original complaint Thanks to the Revdex.com for their assistance in resolving this issue [redacted] 7/15/

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] reference # [redacted] We request that Ms [redacted] please read this response in its entirety, as we have included important refund information at the bottom.We want to thank Ms [redacted] for bringing her concern to our attention To be clear, Instant Checkmate’s Reverse Phone product does not permit consumers to receive text message history or to see the text contained in a text message We certainly apologize if Ms [redacted] may have had a different impression Instead, Instant Checkmate’s Reverse Phone product allows consumers to identify the owner behind a particular telephone number For example, if you receive a text message from a telephone number you do not recognize, Instant Checkmate’s Reverse Phone product will enable you to identify who may be the owner of the associated telephone number and thus who may have sent you the text message Likewise, if you learn that a significant other has received a text message from a telephone number you do not recognize, Instant Checkmate’s Reverse Phone product may likewise help you to run a search on that telephone number and identify who may have sent the text messageWe hope this clarifies Ms [redacted] understandingAs a gesture of goodwill, Ms [redacted] has been issued a refund in the amount of $65.15, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We have received your petition to have Ms [redacted] ’s information removed from our databaseHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Ms [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Ms [redacted] ’s request, all of her information has been removed from Instant Checkmate’s database as of 9/8/Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterIn addition, if Ms [redacted] would like to remove information regarding any another individuals, we request that she please submit the following information pertaining to those individuals as it appears on Instantcheckmate.com: First Name, Last Name Date Of Birth/Age City, State, Zip Code Possible Relatives Additional Locations If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at [redacted] We are available days a week, hours a day to assist youSincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved It is my understanding from my credit card company that a full refund has been issued and when it is verified for refund, this satisfies my resolution Regards, [redacted] ***

Dear Ms [redacted] This email is in response to the consumer complaint from Ms***; reference # [redacted] .We want to reiterate that “By accepting this Privacy Policy and submitting your email address via the Site, you are expressly consenting to receive e-mail advertisements from Instant Checkmate, including through Instant Checkmate’s independent contractors, and from third parties concerning offers and advertisements unrelated to Instant Checkmate To opt-out of receiving promotional email messages from us, please click on the ‘Unsubscribe’ link contained at the bottom of each email.” As stated in our previous response, we informed Ms [redacted] that her email address was removed from our email marketing list per her original requestWe let her know that it may take up to days for the email advertisements to ceaseAgain, we sincerely apologize for any frustration Ms [redacted] encountered with Instant CheckmateSince the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] .We have received your petition to have Ms [redacted] ’s information removed from our databaseHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Ms [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Ms [redacted] ’s request, all of her information has been removed from Instant Checkmate’s database as of 9/8/Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter.In addition, if Ms [redacted] would like to remove information regarding any another individuals, we request that she please submit the following information pertaining to those individuals as it appears on Instantcheckmate.com: First Name, Last Name Date Of Birth/AgeCity, State, Zip Code Possible Relatives Additional Locations If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at [redacted] We are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear [redacted] , This email is in response to the consumer complaint from [redacted] ; reference ? # [redacted] .We apologize that [redacted] is unsatisfied with our Privacy PolicyBy entering in his name and email address and clicking “Save”, he agreed to our Terms of Use, Privacy Policy, and Limited License for Services, and he also agreed to receive emails from Instant Checkmate marketing partners? Per our Privacy Policy:By submitting your email address via the Site, you are expressly consenting to receive emails from Instant Checkmate, including from Instant Checkmate’s affiliates, and from third parties concerning offers and advertisements unrelated to Instant Checkmate? To opt-out of receiving email messages from us, from our affiliates or from other third parties, click on the “Unsubscribe” link contained in each email.Again, we sincerely apologize for any frustration [redacted] encountered with Instant CheckmateSince the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ***; reference # [redacted] .We have received your petition to have Ms***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Ms [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? As per Ms***’s request, her background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Ms [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Mr [redacted] , reference # [redacted] We would like to apologize again to Mr [redacted] for his poor experience with our servicesAccording to our records, Mr [redacted] received refunds from June through July On July 14, we refunded the remaining five charges of $and the $Please see the attached screenshots of the processed refundsSince the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Hi..in response to instant checkmate letter to you...I totally understand about the premium access...my complaint is due to the fact that they falsely advertise free access for a number of days but fail to disclose that the whole site is not free..with basic..you cannot see anything. They did reimburse me. I just wish now they would change their advertisement so other people don't get tricked into paying unwanted fees. Thank you,***

Dear Ms [redacted] This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] .We have received your petition to have Mr [redacted] ’s information removed from our databaseHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Mr [redacted] ’s request, all of the information regarding Mr [redacted] has been removed from Instant Checkmate’s database as of 8/30/15.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter.In addition, if Mr [redacted] would like to remove information regarding any other individual, such as his wife, we request that he please submit the following information pertaining to those individuals as it appears on Instantcheckmate.com: First Name, Last Name Date Of Birth/AgeCity, State, Zip Code Possible Relatives Additional Locations The reason we ask for this information is that more often than not, we have multiple reports of a person with the same name, and we need to be able to narrow down the correct person to opt-out.If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at [redacted] We are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] .We have received your petition to have Mr [redacted] ’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Mr [redacted] ’s request, his background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] Our records show that Ms [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, Ms [redacted] had to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use: 1) Billing and Services a) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected b) $Trial Membership If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below c) Nonstandard Membership Plans Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll d) Cancellation Policy You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at ###-###-#### between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill e) Refund Policy Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff at ###-###-#### between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, Ms [redacted] has been issued a full refund in the amount of $299.17, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We request that Ms [redacted] please read this response in full, as we have provided important refund information at the bottomOur records show that Ms [redacted] signed up for an Instant Checkmate trial membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:2) Billing and Servicesa) Standard Membership PlansInstant Checkmate offers three standard Membership PlansAll Membership Plans are billed up front for the entire term selected.Standard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.b) $Trial MembershipIf you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancel.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enroll.d) Negative OptionBY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBEDe) Current Pricing and Price ModificationFor the most up-to-date pricing and Membership Plan descriptions, please go to http://www.instantcheckmate.comWe reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honored.f) Cancellation PolicyYou may cancel any Membership Plan at any time by going to http://www.instantcheckmate.com/cancel or by calling our customer support line at ###-###-#### to speak with one of our Customer Service RepresentativesWe're open 24/(Holiday hours may vary)Any cancellation request will ensure you are not billed further.g) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at ###-###-####, and we will work to resolve your issueWe're open hours a day, seven days a week (Holiday hours may vary)Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfaction.h) TaxesAll orders are subject to applicable taxes in the states where the member resides.i) Discounts and PromotionsAny applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.j) Billing ErrorsIf you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at ###-###-#### immediately to notify us of such error.k) Reversals and ChargebacksInstant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as suchInstant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigateBe advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership Plans.We apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, Ms [redacted] has been issued a refund in the amount of $32.62, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] We have repeatedly followed up with Mr [redacted] and his situationAs mentioned in our call to him, we have verified that all refunds were received by Mr [redacted] ’s banking institutionWe have sent thorough instructions to Mr [redacted] on how he can retrieve his refund from his bankWe also provided him with ARN #s to help assist his bank in locating the fundsAgain, we sincerely apologize for any frustration Mr [redacted] encountered with Instant CheckmateSince the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222- Sincerely, Customer Support Instant Checkmate

May 18, sans-serif;">Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms***, This email is in response to the consumer complaint from Ms [redacted] dated March 12, 2014; reference number # [redacted] Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments All of the information contained in our reports is part of what is referred to as the "public record." 8) Disclaimer of Warranties a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We are sorry to hear that Ms [redacted] was not satisfied with our services Ms [redacted] ***’s account has been cancelled, and she will not incur any future chargesShe has been honored a full refund of $24.85, which is the total amount that Ms [redacted] has paid to Instant CheckmatePlease allow 3- business days for this refund to process Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted] Sincerely, [redacted] Customer Support Instant Checkmate

Dear [redacted] , This email is in response to the consumer complaint from [redacted] ; reference # [redacted] We request that [redacted] please read this response in full, as we have provided important refund information at the bottomOur records show that *** [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:2) Billing and Servicesa) Standard Membership PlansInstant Checkmate offers three standard Membership PlansAll Membership Plans are billed up front for the entire term selected.Standard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.b) $Trial MembershipIf you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancel.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enroll.d) Negative OptionBY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBEDe) Current Pricing and Price ModificationFor the most up-to-date pricing and Membership Plan descriptions, please go to http://www.instantcheckmate.comWe reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honored.f) Cancellation PolicyYou may cancel any Membership Plan at any time by going to http://www.instantcheckmate.com/cancel or by calling our customer support line at 1-800-222-to speak with one of our Customer Service RepresentativesWe're open 24/(Holiday hours may vary)Any cancellation request will ensure you are not billed further.g) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at 1-800-222-8985, and we will work to resolve your issueWe're open hours a day, seven days a week (Holiday hours may vary)Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfaction.h) TaxesAll orders are subject to applicable taxes in the states where the member resides.i) Discounts and PromotionsAny applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.j) Billing ErrorsIf you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at 1-800-222-immediately to notify us of such error.k) Reversals and ChargebacksInstant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as suchInstant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigateBe advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership Plans.We apologize that [redacted] was not satisfied with our servicesAs a gesture of goodwill, [redacted] has been issued a refund in the amount of $228.65, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate