Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We have received the complaint via the Revdex.com regarding the cancellation and desired refund of Ms [redacted] ’s account with Instant CheckmateWe would first like to apologize for any inconveniences Ms [redacted] has experienced with Instant Checkmate We were able to locate two accounts under the name [redacted] One account linked to the email provided, [redacted] @gmail.com, has been cancelled and fully refundedAs for the second account we located, the email address and transaction date and amounts do not match the information provided in Ms [redacted] ’s complaintIn order to further investigate, and ultimately resolve this matter, we will need additional information to verify the account.In order for us to locate the account, we will need the following information:An additional email address that may have been used to sign up for a previous accountThe first and last numbers of the card used when signing up for the account If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

I completely wasted my money on this siteIt did not find a match for the person I was looking for, but I did not know that until AFTER I paidAnother site I went to simply did not process the payment when they did not find a match (Intelius)The woman on the phone said they do not guarantee the accuracy of their information on top of everything else! There were lots of other ways I could have continued to "upgrade" my account and spend more and more money with no resultsI found this out the hard way by upgrading to premium

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] .We are sorry to hear that Ms [redacted] had a bad experience with Instant CheckmateWe have reconfirmed that Ms [redacted] ’s account has been cancelled and will not incur any future chargesAdditionally, per her request, Ms [redacted] ’s accounts have been refunded in fullPlease allow 3-business days for this refund to process.Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

BEWARE!!! BE CAREFUL!!! I gave this company my credit card for one month membership and permission to print the reportsThey made other UNAUTHORIZED charge to my credit card and it was difficult for me to get my money back their people reports were incomplete and totally not worth the time or the money...stay away!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, We are receiving several hundred emails from the domains [redacted] [redacted] and many others THERE IS NO OPT OUT LINK The only links in these message forward to random domains associated with [redacted] and instantcheckmate.com We are not customers and are receiving unsolicited emails We did not agree to opt in to any email messages We feel that these emails are malicious, pervasive and dishonest This is a deceptive business practice and that is the nature of my complaint I consider this a 'bait and switch' type of phishing scam Regards, [redacted]

When I submitted the name of the person I was getting information on, the search results had shown the most information than any other site I had tried so farSince I already had the basic info like address, I found this company to be the best for meSo after I entered my credit card to get the recovered results, 75% of the results no longer existedOnly a phone number and address that where both incorrect! So, out of fairness, I searched for information I already know to confirm my suspicionsNOT ONE RESULT, OF JUST BASIC INFORMATION WAS ACCURATENOT ONE!!! I strongly suggest picking up a phone book, because that information is more accurate than what these people try to give you

I can't believe this got a rating of a B+.The information they provided was inaccurate and then they ask for more money to look up other things..this place is scam when my mom called them to cancel her membership they said they weren't unable to find the account.I believe its a lie because I read other peoples reviews about this website they said the same thing.now my mom may have to close her bank account.please Revdex.com give this place a F.Don't let other people get conned by this place and you lose your accredited ability!I swear I won't trust Revdex.com if this ever happens again!

Dear Ms [redacted] , 6pt;">This email is in response to the consumer complaint from Ms [redacted] ***; reference # [redacted] We request that Ms [redacted] please read this response in full, as we have provided important refund information at the bottom Our records show that Ms [redacted] signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, Ms [redacted] had to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use: 1) Billing and Services a) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected b) $Trial Membership If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below c) Nonstandard Membership Plans Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll d) Cancellation Policy You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill e) Refund Policy Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

Thank you very much for your help The money was refunded Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

February 21, sans-serif;"> Revdex.com 4747ViewridgeAve.Suite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear [redacted] , This email is in response to the consumer complaint from Ms [redacted] dated February 20, 2014, reference number [redacted] Our records show on February 19, 2014, Ms [redacted] enrolled in the Instant Checkmate Trial membership program by entering his personal information and credit card information In order to complete the enrollment process, Mr [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions Instant Checkmate’s Terms and Conditions clearly state the following information: The use of this website is subject to the following terms of use: Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected b) $Trial Membership If you selected a trial membership, you will be billed $ immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, you will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial period You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at ###-###-#### between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel your upcoming bill Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We are sorry to hear that Ms [redacted] was not satisfied with our services Ms [redacted] has been provided with a full refund of $1.00.Please allow 3-business days for this amount to be reflected in Ms [redacted] account balance Ms***’s Instant Checkmate account has been cancelled and she will not incur any further chargesMs [redacted] account was only charged the $ fee for the trial Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies and billing plan Since Ms [redacted] has been provided a full refund and the concerns mentioned in Ms***’s complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-#### Sincerely, Customer Support Instant Checkmate

March 14, Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms***, This email is in response to the consumer complaint from Ms [redacted] dated March 14, 2014; reference number [redacted] Our records show that on March 20, 2013, Ms [redacted] enrolled in the Instant Checkmate monthly membership program by entering her personal information and credit card information In order to complete the enrollment process, Ms [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions Instant Checkmate’s Terms and Conditions clearly state the following information: The use of this website is subject to the following terms of use: Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected For a standard 1-month membership, you will be billed $immediately upon purchase and $every month thereafter, unless you cancel If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate you selected You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at 1-866-490-between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel your upcoming bill Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issue Refunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We have no record of cancellation from Ms [redacted] until the call she placed on March 12, We are sorry to hear that Ms [redacted] was not satisfied with our servicesIn addition to the two refunds of $that have already been processed, Ms [redacted] has been honored an additional refund in the amount of $ ($22.86x8)Ms [redacted] ’ Instant Checkmate account has been cancelled, and she will not incur any further charges Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies and billing plan She has been provided a full refund and the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490- Sincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Both of my profiles remain on your websitePlease remove.? Regards, [redacted]

July 11, 2014 RevDex.com 4747 Viewridge Ave. Suite 200 San Diego CA 92123 Re: BBB Complaint Case # [redacted] Dear Ms. [redacted] , This email is in response to the consumer complaint from Mr. [redacted] ***, submitted on June 26, 2014. Our records indicate that on June 30, 2014, Instant Checkmate issued Mr. *** a full refund in the amount of $24.85 ($22.86 for the monthly membership fee + $1.99 for PDF download). Since Mr. [redacted] has been provided a full refund, we therefore consider this matter closed. If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at: [email protected]. We are available 7 days a week, 24 hours a day to assist you. Instant Checkmate is committed to providing excellent service to our customers, and we thank you again for bringing this matter to our attention. Sincerely, [redacted] Customer Support

June 1, 2014 sans-serif;">RevDex.com 4747 Viewridge Ave. Suite 200 San Diego CA 92123 Re: BBB Complaint Case # [redacted] Dear Ms. ***, This email is in response to the consumer complaint from Ms. [redacted] , dated May 31, 2014; reference # [redacted] . Instant Checkmate respects each individual's privacy and would be more than happy to accommodate your request. Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record." This e-mail is to inform you that the following information was removed from our website on May 30, 2014: Name: [redacted] Locations: [redacted] Please allow 72 hours for your information to be removed from our website. We appreciate your patience regarding this matter. Please contact our Customer Support Team at [redacted] 24 hours a day, 7 days a week or through e-mail at: [redacted] if you have questions or concerns. Instant Checkmate apologizes for any confusion Ms. [redacted] encountered regarding our policies. Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted] . Sincerely, Customer Support Instant Checkmate

July 22, Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms [redacted] , /> This email is in response to the consumer complaint from Ms [redacted] ***, submitted on July 18, We apologize that Ms [redacted] was not satisfied with our services and that she was not provided with the information she was searching for InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments All of the information contained in our reports is part of what is referred to as "public record." As our disclaimer states, which can be found at the bottom of every page in our website:DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA complianceInstant Checkmate does not provide consumer reports and is not a consumer reporting agency(These terms have special meanings under the Fair Credit Reporting Act, USC et seq., ("FCRA"), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person's criminal historyInstant Checkmate does not make any representation or warranty about the character or the integrity of the person, business, or entity about which you inquire, or the information available through our website.Despite the previously stated stipulations, we regret that Ms [redacted] was not satisfied with our services At this time, as a measure of goodwill, Instant Checkmate has issued Ms [redacted] a full refund in the amount of $ Please allow to business days for this refund to be credited back to the card that Ms [redacted] used during the time of her initial sign up with Instant Checkmate Since Ms [redacted] has been provided a refund and the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via e-mail at: [email protected] are available days a week, hours a day to assist you Instant Checkmate is committed to providing excellent service to our customers, and we thank you for bringing this matter to our attention Sincerely, [redacted] Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Ms [redacted] This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] .We have received your petition to have Mr [redacted] ’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Mr [redacted] ’s request, his background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] .We have received your petition to have Mr [redacted] ’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] may have experienced when trying to opt out of our website As per Mr [redacted] ’s request, his background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Mrs [redacted] ; reference # [redacted] We would like to thank Mrs [redacted] for bringing her recent concerns to our attentionWe want to assure Mrs [redacted] that Instant Checkmate is in no way affiliated with [redacted] ***, Incand we take her complaint very seriouslyWe understand that, pursuant to her request, Mrs [redacted] ’s Instant Checkmate account has been canceled and she has received a full refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredPlease allow 7-days for this refund to be processedWe hope this is a satisfactory resolution of this complaint and we now consider this matter closedIf you have any questions, please do not hesitate to contact Customer Support at ###-###-####Sincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] has information on their web search url link that was used to open fraudulent accounts in my name , I have advised [redacted] of thisI have also advised them that I filed identity theft reports with the federal trade commission, state and federal law enforcement agencies Regards, [redacted]