Instant Checkmate

I completely wasted my money on this siteIt did not find a match for the person I was looking for, but I did not know that until AFTER I paidAnother site I went to simply did not process the payment when they did not find a match (Intelius)The woman on the phone said they do not guarantee the accuracy of their information on top of everything else! There were lots of other ways I could have continued to "upgrade" my account and spend more and more money with no resultsI found this out the hard way by upgrading to premium

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] .We are sorry to hear that Ms [redacted] had a bad experience with Instant CheckmateWe have reconfirmed that Ms [redacted] ’s account has been cancelled and will not incur any future chargesAdditionally, per her request, Ms [redacted] ’s accounts have been refunded in fullPlease allow 3-business days for this refund to process.Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from [redacted] ; reference # [redacted] We have received the complaint via the Revdex.com regarding the cancellation and desired refund of [redacted] ’s account with Instant CheckmateWe would first like to apologize for any inconveniences [redacted] has experienced with Instant Checkmate? Unfortunately, given the information provided by Kiley, we have been unable to locate this account with InstantCheckmate.com? In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the accountUntil we are able to locate the account, we will be unable to provide assistance.In order for us to locate the account, we will need the following information:The first and last name used when signing up for the accountThe email address used when signing up for the accountThe first and last numbers of the card used when signing up for the account If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

They sell your email address to spammers who then overwhelm your inbox

Dear Ms [redacted] This email is in response to the consumer complaint from Ms [redacted] ***; reference #[redacted] We request that Ms [redacted] please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Ms [redacted] may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:Civil Judgments Old Phone Numbers ForeclosuresCorporate Affiliations Email Addresses Issued SSNWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents Professional LicensesHunting/Fishing PermitsWeapons Permits Aircraft OwnedSexual OffensesNeighborsBusiness Associates And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $79.15, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] - [redacted]

I can't believe this got a rating of a B+.The information they provided was inaccurate and then they ask for more money to look up other things..this place is scam when my mom called them to cancel her membership they said they weren't unable to find the account.I believe its a lie because I read other peoples reviews about this website they said the same thing.now my mom may have to close her bank account.please Revdex.com give this place a F.Don't let other people get conned by this place and you lose your accredited ability!I swear I won't trust Revdex.com if this ever happens again!

June 4, sans-serif;">Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms [redacted] , This email is in response to the consumer complaint from [redacted] * [redacted] dated June 4, Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments All of the information contained in our reports is part of what is referred to as the "public record." 8) Disclaimer of Warranties a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT We are sorry to hear that Ms [redacted] was not satisfied with our services Ms***’s account has been cancelled, and she will not incur any future chargesShe has been honored a refund of $24.85, which is the total amount that Ms [redacted] has paid to Instant CheckmatePlease allow 3-business days for this refund to process Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted] Sincerely, Customer Support Instant Checkmate

Complete ant total rip off! There information is more than 10 years old......

Dear Ms [redacted] , This email is in response to the consumer complaint from Ms [redacted] ; reference # [redacted] We have received the complaint via the Revdex.com regarding the cancellation and desired refund of Ms [redacted] ’s account with Instant CheckmateWe would first like to apologize for any inconveniences Ms [redacted] has experienced with Instant Checkmate We were able to locate two accounts under the name [redacted] One account linked to the email provided, [redacted] @gmail.com, has been cancelled and fully refundedAs for the second account we located, the email address and transaction date and amounts do not match the information provided in Ms [redacted] ’s complaintIn order to further investigate, and ultimately resolve this matter, we will need additional information to verify the account.In order for us to locate the account, we will need the following information:An additional email address that may have been used to sign up for a previous accountThe first and last numbers of the card used when signing up for the account If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Mrs [redacted] ; reference # [redacted] We would like to thank Mrs [redacted] for bringing her recent concerns to our attentionWe want to assure Mrs [redacted] that Instant Checkmate is in no way affiliated with [redacted] ***, Incand we take her complaint very seriouslyWe understand that, pursuant to her request, Mrs [redacted] ’s Instant Checkmate account has been canceled and she has received a full refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredPlease allow 7-days for this refund to be processedWe hope this is a satisfactory resolution of this complaint and we now consider this matter closedIf you have any questions, please do not hesitate to contact Customer Support at ###-###-####Sincerely, Customer Support Instant Checkmate

June 1, 2014 sans-serif;">RevDex.com 4747 Viewridge Ave. Suite 200 San Diego CA 92123 Re: BBB Complaint Case # [redacted] Dear Ms. ***, This email is in response to the consumer complaint from Ms. [redacted] , dated May 31, 2014; reference # [redacted] . Instant Checkmate respects each individual's privacy and would be more than happy to accommodate your request. Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record." This e-mail is to inform you that the following information was removed from our website on May 30, 2014: Name: [redacted] Locations: [redacted] Please allow 72 hours for your information to be removed from our website. We appreciate your patience regarding this matter. Please contact our Customer Support Team at [redacted] 24 hours a day, 7 days a week or through e-mail at: [redacted] if you have questions or concerns. Instant Checkmate apologizes for any confusion Ms. [redacted] encountered regarding our policies. Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted] . Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] .We have received your petition to have Mr [redacted] ’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Mr [redacted] ’s request, his background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

July 22, Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms [redacted] , /> This email is in response to the consumer complaint from Ms [redacted] ***, submitted on July 18, We apologize that Ms [redacted] was not satisfied with our services and that she was not provided with the information she was searching for InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments All of the information contained in our reports is part of what is referred to as "public record." As our disclaimer states, which can be found at the bottom of every page in our website:DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA complianceInstant Checkmate does not provide consumer reports and is not a consumer reporting agency(These terms have special meanings under the Fair Credit Reporting Act, USC et seq., ("FCRA"), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person's criminal historyInstant Checkmate does not make any representation or warranty about the character or the integrity of the person, business, or entity about which you inquire, or the information available through our website.Despite the previously stated stipulations, we regret that Ms [redacted] was not satisfied with our services At this time, as a measure of goodwill, Instant Checkmate has issued Ms [redacted] a full refund in the amount of $ Please allow to business days for this refund to be credited back to the card that Ms [redacted] used during the time of her initial sign up with Instant Checkmate Since Ms [redacted] has been provided a refund and the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via e-mail at: [email protected] are available days a week, hours a day to assist you Instant Checkmate is committed to providing excellent service to our customers, and we thank you for bringing this matter to our attention Sincerely, [redacted] Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowthey have asked for credit card numbers and I will not release anything to them as I don't trust them at allthe also want a [redacted] account which I wont give them What no one seems to get is that I did not have the card and or number for the new card when this transaction occurred on the 7th of AprilI was out of town and it did not arrive at my home until the10th so how could I have enrolled in anythingi was out of town until the 15th I DID NOT HAVE THE CARD but I sent you the bill that showed the charge what else do they need I will call but I don't trust this company at all [redacted] *** [redacted] *** *

June 4, Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms [redacted] This email is in response to the consumer complaint from Mr [redacted] on June 4, Our records show on May 31, 2014, Mr [redacted] chose to purchase a membership account with Instant Checkmate, we do apologize for any confusion our services had brought him, some of our customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the case, the service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read format We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull from There is a possibility that some information may not show on any given individual due to local county laws restricting us from posting certain marriage and divorce or criminal records, for the same reason we post a Disclaimer on every page of our site stating: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA complianceInstant Checkmate does not provide consumer reports and is not a consumer reporting agency(These terms have special meanings under the Fair Credit Reporting Act, USC et seq., ("FCRA"), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person's criminal historyInstant Checkmate does not make any representation or warranty about the character or the integrity of the person, business, or entity about which you inquire, or the information available through our websiteThe Premium Report is optional, and it may include the following: Civil Judgments, Old Phone Numbers, Foreclosures, Corporate Affiliations, Email Addresses, Issued SSN, Water Crafts Owned, UCC Filings, Phone Numbers, Properties Owned, Voter Registration, Florida Accidents, Professional Licenses, Hunting/Fishing Permits, Weapons Permits, Aircraft Owned, Sexual Offenses, Neighbors, Business Associates And Much More! A One time Charge will be applied to the credit card on file if the customer chooses to upgrade his standard reportWe do not have hidden fees, we offer additional information that may be available to Mr [redacted] search We are sorry to hear that Mr [redacted] was not satisfied with our servicesMr [redacted] account has been cancelled and he will not incur any future chargesWe will cancel his account immediately and a total refund of $will be processed, please allow 3-business days for this refund to process Instant Checkmate apologizes for any confusion Mr [redacted] encountered regarding our policies Since the concerns mentioned in his complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted] Sincerely, Customer Support Instant Checkmate

Dear Ms [redacted] , This email is in response to the consumer complaint from Mr [redacted] ; reference # [redacted] .We have received your petition to have Mr [redacted] ’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences Mr [redacted] may have experienced when trying to opt out of our website As per Mr [redacted] ’s request, his background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

#333333;">Dear Ms [redacted] , This email is in response to the consumer complaint from MsSherry ***; reference # [redacted] We ask that Ms [redacted] please read this response in its entirety, as we have included important refund information at the bottom Our records show that Ms [redacted] signed up for an Instant Checkmate by entering her personal information and credit card informationIn order to complete the enrollment process, Ms [redacted] had to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use: 1) Billing and Services a) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected b) $Trial Membership If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below c) Nonstandard Membership Plans Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll d) Cancellation Policy You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at 1-866-490-between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill e) Refund Policy Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff at 1-866-490-between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We apologize that Ms [redacted] was not satisfied with our servicesAs a gesture of goodwill, she has been issued a refund in the amount of $as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490- Sincerely, Customer Support Instant Checkmate

March 14, Revdex.com Viewridge AveSuite San Diego CA Re: Revdex.com Complaint Case # [redacted] Dear Ms***, This email is in response to the consumer complaint from Ms [redacted] dated March 14, 2014; reference number [redacted] Our records show that on March 20, 2013, Ms [redacted] enrolled in the Instant Checkmate monthly membership program by entering her personal information and credit card information In order to complete the enrollment process, Ms [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions Instant Checkmate’s Terms and Conditions clearly state the following information: The use of this website is subject to the following terms of use: Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected For a standard 1-month membership, you will be billed $immediately upon purchase and $every month thereafter, unless you cancel If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate you selected You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at 1-866-490-between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel your upcoming bill Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issue Refunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction We have no record of cancellation from Ms [redacted] until the call she placed on March 12, We are sorry to hear that Ms [redacted] was not satisfied with our servicesIn addition to the two refunds of $that have already been processed, Ms [redacted] has been honored an additional refund in the amount of $ ($22.86x8)Ms [redacted] ’ Instant Checkmate account has been cancelled, and she will not incur any further charges Instant Checkmate apologizes for any confusion Ms [redacted] encountered regarding our policies and billing plan She has been provided a full refund and the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-866-490- Sincerely, Customer Support Instant Checkmate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] has information on their web search url link that was used to open fraudulent accounts in my name , I have advised [redacted] of thisI have also advised them that I filed identity theft reports with the federal trade commission, state and federal law enforcement agencies Regards, [redacted]